Question 1

Why can't I create or view offers in the sevDesk mobile app?

Accepted Answer

The mobile app's functionality for creating and accessing offers has been severely degraded or removed in recent updates, rendering it largely unusable for many users who rely on mobile access.

Lost functionality: Reviewers report that the ability to create and view offers in the sevDesk mobile app has been removed or broken after a recent update. Multiple users state that the 'Angebote erstellen' function is no longer available, and existing offers cannot be accessed.

Mobile dependency: Users who depend on mobile access for their work, especially freelancers and field workers, say the app is now essentially useless. They emphasize that the app was a core part of their workflow, and its current state prevents them from doing their jobs effectively.

Unresolved issues: Despite repeated complaints and support messages, the issues remain unresolved. Some users report being told the problems are due to internal errors, but this does not help when daily operations are disrupted. The app's current state is described as 'unbrauchbar' and a 'downgrade of the highest class'.

Question 2

How do I delete a sevDesk account?

Accepted Answer

There is no clear process described in the reviews for deleting a sevDesk account. Users express frustration with the app's stability and functionality, but none mention account deletion or provide guidance on how to do it.

No deletion process mentioned: Reviewers do not discuss how to delete a sevDesk account. The focus is on app crashes, missing features, and poor performance after updates, not on account closure procedures.

Account data concerns: One reviewer notes that attempting to delete the app warns of data loss, suggesting that account data is tied to the app. However, this does not confirm whether the account itself can be deleted or how.

Bottom line: Based on the provided reviews, there is no information on how to delete a sevDesk account. Users are more concerned with app reliability and functionality than with account termination.

Question 3

How do sevDesk and lexoffice compare based on user experiences?

Accepted Answer

Users report significant dissatisfaction with sevDesk's recent updates, particularly regarding app stability and functionality, while lexoffice is not mentioned in the provided reviews. The comparison cannot be fully assessed due to lack of direct lexoffice feedback.

sevDesk App Issues: Reviewers report that sevDesk's app has deteriorated significantly after recent updates, with frequent bugs, crashes, and loss of core features. Many users describe the app as nearly unusable, especially for scanning and viewing documents.

Functionality Loss: After updates, users can no longer access or view invoices and offers, despite being able to scan receipts. This regression is described as a 'downgrade of the highest class' and is seen as a major step backward in usability.

Customer Service Gaps: Users express frustration with Sevdesk's handling of issues, particularly regarding email delivery failures and continued billing for services that don't work. The company's refusal to adjust fees despite poor performance is viewed as unreasonable.

Question 4

How do I grant access to my sevDesk account for my tax advisor?

Accepted Answer

Reviewers report mixed experiences with granting access to tax advisors, with some noting difficulties in data sharing after account cancellation and others highlighting issues with access functionality and support. The platform does not clearly address how to grant access, and users have reported problems with data retrieval and app stability.

Access Issues: Reviewers report that once an account is canceled, such as after business closure, data can no longer be accessed by the tax advisor. This suggests that access is not preserved after termination, which may hinder collaboration during or after business transitions.

Technical Problems: Several users mention that the app fails to open after updates, and some are warned that deleting the app will result in data loss. These technical issues may prevent reliable access to the system, even for authorized users like tax advisors.

Support Gaps: Users note that support is nearly non-existent, especially after updates. This lack of assistance makes it difficult to resolve access problems or set up proper collaboration with a tax advisor, even when the feature is intended to be available.

Question 5

What is the customer service experience like at sevDesk?

Accepted Answer

Experiences with sevDesk customer service are mixed: while some users provide positive feedback regarding helpfulness and support with tax returns, others report inadequate or uninformed assistance, particularly concerning technical issues.

Positive feedback: Reviewers report that customer service is generally very helpful, especially when preparing tax returns. Communication is described as pleasant and professional, which makes using the platform easier.

Criticism of support: Several users criticize the support as being uninformed or unhelpful, particularly regarding updates that render the software unusable. Some report that inquiries are closed without a resolution or any real progress being made.

Technical issues: Users report that the app crashes frequently and features do not work as expected. Even after contacting support, the problems often persist, which further increases user frustration.

Question 6

Why can't I log in to sevDesk, and is the login process reliable?

Accepted Answer

The sevDesk login process has been reported as unreliable, especially after recent app updates, with users experiencing persistent login failures, forced re-authentication, and inability to access core features like invoices and customer data. Many reviewers describe the login issues as part of broader technical instability affecting daily operations.

Login Failures: Reviewers report that the login process frequently fails after recent app updates, with users stuck on the login screen even after entering correct credentials. Some describe being unable to access any data, including invoices, customer records, and offers, despite successful login attempts.

Repeated Logins: Multiple users mention having to log in repeatedly, even after successful access, which disrupts workflow. One reviewer notes being forced to re-login every time they open the app, making daily use nearly impossible.

Broader Instability: The login issues are linked to larger technical problems, including app crashes, unresponsive features, and poor customer support. Reviewers feel abandoned by the service, especially after paying for a subscription that no longer functions reliably.

Question 7

How do I fix sevDesk login problems?

Accepted Answer

Reviewers report frequent login issues with the sevDesk app, especially after updates, and describe poor customer support that fails to resolve problems promptly or effectively.

Login Failures: Several reviewers report being unable to log in after app updates, with the system citing internal errors but offering no working solution. The issue persists despite repeated attempts and customer contact.

Poor Support Response: Support is widely criticized for being unresponsive and ineffective. Customers say they are passed between agents who lack authority to resolve issues, and no meaningful action is taken despite ongoing problems.

Overall Instability: Many users feel the app is unstable and poorly tested, with login problems being just one symptom of broader technical failures. Some have decided to leave sevDesk entirely due to the lack of reliable service.

Question 8

How do I write an invoice in sevDesk, and is the process reliable?

Accepted Answer

The query 'sevdesk rechnung schreiben' refers to the ability to create invoices within sevDesk. Reviewers report significant issues with this core function, particularly after recent updates, with many stating that invoice creation in the mobile app is no longer possible or has been severely degraded. The customer service response to these problems is widely criticized as unhelpful, dismissive, and ineffective.

Broken Invoice Creation: Reviewers report that the ability to write invoices via the sevDesk mobile app has been severely broken after recent updates. Multiple users state that invoice creation is no longer possible, with the app becoming essentially unusable for this purpose. Some note that even basic functions like marking invoices as paid are now inaccessible on mobile.

Poor Support Response: Customer service responses to these technical failures are consistently described as poor. Users report being ignored, receiving no meaningful replies to tickets, or being told they are not cooperating. Some claim support staff hung up on them or threatened legal action over unrequested charges, indicating a lack of empathy and problem-solving ability.

Unreliable Platform: The overall experience suggests that sevDesk’s development and support processes are unreliable. Users feel the app is released without proper testing, with critical functions disappearing after updates. Many express frustration that the platform is not stable enough for daily business use, especially for freelancers and small businesses relying on timely invoicing.

Question 9

How do I log in to sevDesk via the website www.sevdesk.de?

Accepted Answer

Logging in via the website www.sevdesk.de works without issues for many users, but some report technical difficulties, especially following app updates. These issues range from login pages hanging to missing functionality after logging in.

Login works: Many customers report that logging in via the website www.sevdesk.de works smoothly. Credentials are recognized correctly, and access to the dashboard is fast and stable.

Issues after app update: Reviewers report that logging in is no longer possible after an app update. Some state that they get stuck on the login page after entering their details or cannot proceed at all. The error message is labeled as an internal issue, which does not help with daily work.

Functionality affected after login: Some users report that even when the login is successful, certain functions such as creating invoices no longer work. The app is described as a "nightmare," indicating serious disruptions that make daily use impossible.

Month	Avg. rating	Count
2025-08	1.18	17
2025-09	1.60	10
2025-10	1.00	3
2025-11	1.57	7
2025-12	1.33	3
2026-01	2.50	8
2026-02	3.67	3
2026-03	1.43	7
2026-04	1.25	4
2026-05	3.25	4
2026-07	2.50	2
2026-08	5.00	1

Month	Positive	Neutral	Negative	Count
2025-08	6%	6%	88%	17
2025-09	10%	0%	90%	10
2025-10	0%	0%	100%	3
2025-11	0%	0%	100%	7
2025-12	0%	0%	100%	3
2026-01	38%	0%	63%	8
2026-02	67%	0%	33%	3
2026-03	0%	0%	100%	7
2026-04	0%	0%	100%	4
2026-05	25%	25%	50%	4
2026-07	0%	50%	50%	2
2026-08	100%	0%	0%	1

How is the customer service of sevDesk?

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Customer voices