How is the quality of Schulthess?
Schulthess quality has declined, with 15 negative reviews compared to 10 positive ones. Sentiment has trended downward from mid-2025 to early 2026. Multiple 1-star reviews cite ongoing technical issues, poor app functionality, and limited machine flexibility. Some users appreciate the app's transparency and convenience for checking machine availability and managing payments. However, these positives are outweighed by complaints about unreliable performance, broken features, and a frustrating user experience. A few recent 5-star reviews note improvements in push notifications and app design. Despite these gains, recurring issues in late 2025 and 2026 have led to widespread dissatisfaction. System failures and poor customer support are frequently mentioned in 1-star reviews from 2026.
What customers praise
Customers praise the app for showing real-time machine availability and tracking wash cycle progress, saving time and improving convenience. Topping up via Twint is easy, and users appreciate clear display of remaining time and account balance. The app’s design and smooth operation are positive in some cases. These features are practical and well-integrated when working as intended.
What customers said:
- „Works perfectly, reservation and payment are great.“
„Works perfectly, reservation and payment are great.“
Original„Funktioniert einwandfrei, Reservation und Bezahlen ist super.“
- „I like the design in the app.“
„I like the design in the app.“
Original„Mir gefällt das Design im App.“
- „Works very well“
„Works very well“
Original„funktioniert sehr gut“
Common complaints
Users report frequent login requirements, incorrect status updates, and missing notifications in the app. Machines often continue running while the app shows them as finished. Reservation times are rigid and illogical. The app has a poor design with confusing navigation. It lacks basic features like flexible scheduling and real-time energy monitoring. These issues are consistently cited as major drawbacks.
What customers said:
- „You can only ever set it for 2 hours.“
„You can only ever set it for 2 hours.“
Original„Man kann immer nur 2 Stunden einstellen“
- „It's been saying 1 minute left for 20 minutes now.“
„It's been saying 1 minute left for 20 minutes now.“
Original„Seit 20min steht dort noch 1min.“
- „Works poorly“
„Works poorly“
Original„Funktioniert mangelhaft“
How it has changed over time
Quality perception declined significantly after mid-2025. Negative reviews rose sharply in 2026. One-star ratings reached high levels in April and August 2026. App stability and service reliability were the main concerns. Satisfaction dropped after strong feedback in January and May 2025. Frustration grew over time, indicating worsening system performance. A few 5-star reviews appeared in late 2025 and early 2026, but they were rare and did not change the overall trend.
What customers said:
- „More than 3 technical problems in 3 weeks“
„More than 3 technical problems in 3 weeks“
Original„Plus de 3 problèmes techniques en 3 semaines“
- „The machine is spinning, and the display says 'foam reduction'.“
„The machine is spinning, and the display says 'foam reduction'.“
Original„Maschine schleudert, am Display steht Schaumabbau.“
- „does not measure energy consumption“
„does not measure energy consumption“
Original„misst nicht den Energieverbrauch“
Practical takeaways
Users considering Schulthess should know the app offers remote machine monitoring and payment but has inconsistent performance. Login issues, incorrect status updates, and poor notifications disrupt the experience. Users must expect technical problems and verify machine status manually. The system works well when stable, but reliability is a concern.
What customers said:
- „I expected better quality than this.“
„I expected better quality than this.“
Original„Unter Qualität stellt man sich was anderes vor.“
- „only the time“
„only the time“
Original„sondern nur die Zeit“
- „Impossible to start the machine“
„Impossible to start the machine“
Original„Impossible de démarrer la machine“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-01 | 3.00 | 2 |
| 2025-04 | 5.00 | 1 |
| 2025-05 | 1.00 | 2 |
| 2025-08 | 4.00 | 1 |
| 2025-10 | 5.00 | 1 |
| 2025-11 | 2.50 | 2 |
| 2026-01 | 4.67 | 3 |
| 2026-03 | 2.00 | 1 |
| 2026-04 | 1.40 | 5 |
| 2026-05 | 5.00 | 1 |
| 2026-06 | 3.00 | 2 |
| 2026-08 | 1.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-01 | 50% | 0% | 50% | 2 |
| 2025-04 | 100% | 0% | 0% | 1 |
| 2025-05 | 0% | 0% | 100% | 2 |
| 2025-08 | 100% | 0% | 0% | 1 |
| 2025-10 | 0% | 0% | 100% | 1 |
| 2025-11 | 0% | 0% | 100% | 2 |
| 2026-01 | 100% | 0% | 0% | 3 |
| 2026-03 | 0% | 0% | 100% | 1 |
| 2026-04 | 0% | 20% | 80% | 5 |
| 2026-05 | 100% | 0% | 0% | 1 |
| 2026-06 | 50% | 0% | 50% | 2 |
| 2026-08 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Obsolete application“
„Asks for your login every time you connect“
„Very practical, you can see if the machine is free from the app while in your apartment.“
„How much money is available in the account.“
„No laundry for 2 weeks“
„You can see how much time we have left“
„Whether the machine is taken or not“
„It's a real time-saver“
Cite this page
Citatio (2026). Schulthess Quality: customer reviews September 2026. Retrieved 24 September 2026 from https://citatio.ai/schulthess-reviews/quality/
Data verifiable via our public audit log: Methodology · Transparency