Schulthess Reviews & Ratings October 2026
Schulthess reviews: the verdict
Reviewers report mixed experiences with Schulthess, with an overall rating of 3.3 out of 5 across 73 reviews, slightly improving to 3.4 over the last 12 months from 38 reviews. Quality is the most discussed theme, mentioned 23 times, with 61% of references negative, highlighting persistent technical issues, broken app features, and unreliable machine performance. Customers describe declining app functionality, particularly in 2026, with frequent complaints about login failures, payment errors, and lack of support. While some praise the app’s transparency in tracking machine availability and managing payments, these positives are outweighed by recurring frustrations. Ordering and website usability have also deteriorated, with recent 1-star reviews citing account setup failures and missing confirmation emails.
Key findings
- Across 73 reviews on 1 portal, the recency-weighted average is 3.3 out of 5.
- The last 12 months average 3.4 out of 5 from 38 reviews (+0.1).
- Quality(14)
- Customer service(9)
- Ordering & website(7)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
73 reviews · 1 portals · 2024-09 – 2026-09 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 2 new reviews were analyzed; the average rating moved from 3.3 to 1.0 stars.
- New reviews
- 2
- Average rating
- 1.0/5 (3.3 ↓)
- Positive share
- 0% (67% ↓)
Most-discussed themes
- Ordering & website — +2 vs prior month
- Communication — +1 vs prior month
- Value for money — unchanged
- Quality — unchanged
- Customer service — +1 vs prior month
Schulthess rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 5.00 | 2 |
| 2025-11 | 3.00 | 3 |
| 2025-12 | 5.00 | 2 |
| 2026-01 | 4.75 | 4 |
| 2026-02 | 4.67 | 3 |
| 2026-03 | 3.86 | 7 |
| 2026-04 | 1.50 | 6 |
| 2026-05 | 3.00 | 2 |
| 2026-06 | 3.67 | 3 |
| 2026-07 | 3.00 | 2 |
| 2026-08 | 3.33 | 3 |
| 2026-09 | 1.00 | 2 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 100% | 0% | 0% | 2 |
| 2025-11 | 33% | 0% | 67% | 3 |
| 2025-12 | 100% | 0% | 0% | 2 |
| 2026-01 | 75% | 25% | 0% | 4 |
| 2026-02 | 67% | 33% | 0% | 3 |
| 2026-03 | 57% | 14% | 29% | 7 |
| 2026-04 | 0% | 17% | 83% | 6 |
| 2026-05 | 50% | 0% | 50% | 2 |
| 2026-06 | 67% | 0% | 33% | 3 |
| 2026-07 | 50% | 0% | 50% | 2 |
| 2026-08 | 67% | 0% | 33% | 3 |
| 2026-09 | 0% | 0% | 100% | 2 |
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Communication | Value for money | Billing & payment |
|---|---|---|---|---|---|---|
| 2025-01 | - | 1.0 | - | - | - | 1.0 |
| 2025-03 | - | 4.0 | - | - | - | - |
| 2025-04 | 5.0 | - | - | 5.0 | 5.0 | - |
| 2025-05 | 1.0 | 3.0 | 1.0 | 1.0 | 1.0 | 1.0 |
| 2025-06 | - | - | 3.0 | - | - | - |
| 2025-08 | 4.0 | - | - | - | - | - |
| 2025-09 | - | 5.0 | - | - | 3.0 | - |
| 2025-10 | 5.0 | - | 5.0 | - | - | - |
| 2025-11 | 2.5 | 4.0 | - | - | - | - |
| 2026-01 | 4.7 | 4.5 | - | 5.0 | - | 5.0 |
| 2026-02 | - | 4.0 | - | - | 4.0 | - |
| 2026-03 | 2.0 | - | 2.0 | - | - | 1.0 |
| 2026-04 | 1.4 | 1.7 | 1.3 | 2.5 | - | - |
| 2026-05 | 5.0 | 1.0 | 1.0 | - | - | - |
| 2026-06 | 3.0 | - | - | 1.0 | 5.0 | - |
| 2026-07 | - | 5.0 | - | - | - | - |
| 2026-08 | 1.0 | - | - | - | 1.0 | - |
| 2026-09 | 1.0 | 1.0 | 1.0 | 1.0 | 1.0 | - |
Latest Schulthess customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„Everything is excellent!“
„So, once the detergent has already been poured in.“
„When someone makes a reservation, you only see it after clicking start.“
„I always have to log in again.“
„It always kicks me out.“
„I am writing here to get a response and ideally a refund, given the significant amount.“
Schulthess review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Quality23× mentions
8positive14negativeOrdering & website16× mentions
7positive7negativeCustomer service10× mentions
1positive9negativeCommunication7× mentions
2positive4negativeValue for money7× mentions
1positive5negativeBilling & payment4× mentions
0positive3negativeDelivery1× mentions
0positive1negativeDurability1× mentions
0positive1negative
Reviews about Schulthess quality
23 mentions · 35% positive · 61% negative
Schulthess quality has declined, with 15 negative reviews compared to 10 positive ones. Sentiment has trended downward from mid-2025 to early 2026. Multiple 1-star reviews cite ongoing technical issues, poor app functionality, and limited machine flexibility. Some users appreciate the app's transparency and convenience for checking machine availability and managing payments. However, these positives are outweighed by complaints about unreliable performance, broken features, and a frustrating user experience. A few recent 5-star reviews note improvements in push notifications and app design. Despite these gains, recurring issues in late 2025 and 2026 have led to widespread dissatisfaction. System failures and poor customer support are frequently mentioned in 1-star reviews from 2026.
What customers said:
- „Works perfectly, reservation and payment are great.“
„Works perfectly, reservation and payment are great.“
Original„Funktioniert einwandfrei, Reservation und Bezahlen ist super.“
- „I like the design in the app.“
„I like the design in the app.“
Original„Mir gefällt das Design im App.“
Reviews about Schulthess ordering & website
16 mentions · 44% positive · 44% negative
Schulthess’s ordering app received positive feedback in early 2025 for its simple design and functionality. By 2026, user reviews showed a clear decline in satisfaction. Issues with account setup, login reliability, and payment management became common, with multiple users reporting failed registrations and missing confirmation emails. Usability dropped sharply in April and September 2026, when numerous 1-star reviews cited major system flaws. While some users still praised the app’s intuitive layout and convenience, overall sentiment turned negative. System stability and user support were the most frequently criticized areas. The ratio of positive to negative feedback stayed close, but worsening ratings indicate declining user trust and satisfaction.
What customers said:
- „It is really convenient to do laundry via the app.“
„It is really convenient to do laundry via the app.“
Original„es ist wirklich praktisch Wäsche via App zu waschen“
- „Easy to use.“
„Easy to use.“
Original„facile d'utilisation“
Schulthess review sources, coverage and method
The overall 3.3 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.5 / 5 | 73 | 100% | View profile ↗ | |
| Weighted overall | 3.3 / 5 | 73 | 100% | ||
Period covered: 2024-09 – 2026-09. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
Cite this page
Citatio (2026). Schulthess Reviews October 2026 – 3.3/5 from 73 reviews. Retrieved 7 October 2026 from https://citatio.ai/schulthess-reviews/
Data verifiable via our public audit log: Methodology · Transparency