Schulthess Reviews & Ratings September 2026
- Quality(15)
- Customer service(8)
- Ordering & website(6)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
Schulthess has 72 publicly available reviews across 1 platform. The overall rating is based on these reviews. Customer themes include service quality, response time, and product reliability. Sentiment has shown a steady trend over time. A SWOT summary is derived from the reviews and includes specific sources.
Key findings
- Schulthess has a 3.4 out of 5 star rating from 72 reviews on one portal.
- Customers most positively rate ordering and the website, with 7 out of 15 mentions being positive.
- Customer service received the most criticism, with 8 out of 9 mentions being negative.
What changed in August 2026
In August 2026, 3 new reviews were analyzed; the average rating moved from 3.0 to 3.3 stars.
- New reviews
- 3
- Average rating
- 3.3/5 (3.0 ↑)
- Positive share
- 67% (50% ↑)
Most-discussed themes
- Delivery — +1 vs prior month
- Durability — +1 vs prior month
- Value for money — +1 vs prior month
- Quality — +1 vs prior month
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Customer service: 92% negative across 9 mentions
- Value for money: 68% negative across 6 mentions
- Communication: 66% negative across 7 mentions
Opportunities
- Address customer service to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of customer service could deter new customers
Reviews by portal
The overall 3.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.6 / 5 | 72 | 100% | View profile ↗ | |
| Weighted overall | 3.4 / 5 | 72 | 100% | ||
What this analysis covers
Themes in the reviews
Quality26× mentions
10positive15negativeQuality has 26 mentions, with 33% positive feedback and 61% negative feedback. Quality is a common pain point.
Ordering & website15× mentions
7positive6negativeOrdering & website has 38% positive feedback and 50% negative feedback across 15 mentions. This makes Ordering & website a common pain point.
Customer service9× mentions
1positive8negativeCustomer service has 8% positive feedback and 92% negative feedback across 9 mentions, making it a common pain point.
Communication7× mentions
2positive4negativeCommunication has 16% positive feedback and 66% negative feedback across 7 mentions. Communication is a common pain point.
Value for money6× mentions
1positive4negativeValue for money is a common pain point. In 6 mentions, 26% of feedback is positive and 68% is negative.
Billing & payment4× mentions
0positive3negativeBilling & payment has 0% positive feedback and 66% negative feedback across 4 mentions. This makes billing and payment a common pain point.
Delivery1× mentions
0positive1negativeDelivery has 1 mention with 0% positive feedback and 100% negative feedback, making it a common pain point.
Durability1× mentions
0positive1negativeDurability has 0% positive feedback and 100% negative feedback across 1 mention. Durability is a common pain point.
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Communication | Value for money | Billing & payment |
|---|---|---|---|---|---|---|
| 2025-01 | 3.0 | 1.0 | - | - | - | 1.0 |
| 2025-03 | - | 4.0 | - | - | - | - |
| 2025-04 | 5.0 | - | - | 5.0 | 5.0 | - |
| 2025-05 | 1.0 | 3.0 | 1.0 | 1.0 | 1.0 | 1.0 |
| 2025-06 | - | - | 3.0 | - | - | - |
| 2025-08 | 4.0 | - | - | - | - | - |
| 2025-09 | - | 5.0 | - | - | 3.0 | - |
| 2025-10 | 5.0 | - | 5.0 | - | - | - |
| 2025-11 | 2.5 | 4.0 | - | - | - | - |
| 2026-01 | 4.7 | 4.5 | - | 5.0 | - | 5.0 |
| 2026-02 | - | 4.0 | - | - | 4.0 | - |
| 2026-03 | 2.0 | - | 2.0 | - | - | 1.0 |
| 2026-04 | 1.4 | 1.7 | 1.3 | 2.5 | - | - |
| 2026-05 | 5.0 | 1.0 | 1.0 | - | - | - |
| 2026-06 | 3.0 | - | - | 1.0 | 5.0 | - |
| 2026-07 | - | 5.0 | - | - | - | - |
| 2026-08 | 1.0 | - | - | - | 1.0 | - |
| 2026-09 | - | 1.0 | - | 1.0 | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 5.00 | 2 |
| 2025-11 | 3.00 | 3 |
| 2025-12 | 5.00 | 2 |
| 2026-01 | 4.75 | 4 |
| 2026-02 | 4.67 | 3 |
| 2026-03 | 3.86 | 7 |
| 2026-04 | 1.50 | 6 |
| 2026-05 | 3.00 | 2 |
| 2026-06 | 3.67 | 3 |
| 2026-07 | 3.00 | 2 |
| 2026-08 | 3.33 | 3 |
| 2026-09 | 1.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 100% | 0% | 0% | 2 |
| 2025-11 | 33% | 0% | 67% | 3 |
| 2025-12 | 100% | 0% | 0% | 2 |
| 2026-01 | 75% | 25% | 0% | 4 |
| 2026-02 | 67% | 33% | 0% | 3 |
| 2026-03 | 57% | 14% | 29% | 7 |
| 2026-04 | 0% | 17% | 83% | 6 |
| 2026-05 | 50% | 0% | 50% | 2 |
| 2026-06 | 67% | 0% | 33% | 3 |
| 2026-07 | 50% | 0% | 50% | 2 |
| 2026-08 | 67% | 0% | 33% | 3 |
| 2026-09 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Everything is excellent!“
„So, once the detergent has already been poured in.“
„When someone makes a reservation, you only see it after clicking start.“
„I always have to log in again.“
„It always kicks me out.“
„I am writing here to get a response and ideally a refund, given the significant amount.“
„I couldn't get back the remaining money I never used.“
„I was ripped off for at least 80 francs.“
Frequently asked questions
How do customers rate Schulthess overall?
Schulthess has a 3.4 out of 5 star rating from 72 reviews on one portal.
Cite this page
Citatio (2026). Schulthess Reviews September 2026 – 3.4/5 from 72 reviews. Retrieved 24 September 2026 from https://citatio.ai/schulthess-reviews/
Data verifiable via our public audit log: Methodology · Transparency