How is the ordering & website of Schulthess?
Schulthess’s ordering app received positive feedback in early 2025 for its simple design and functionality. By 2026, user reviews showed a clear decline in satisfaction. Issues with account setup, login reliability, and payment management became common, with multiple users reporting failed registrations and missing confirmation emails. Usability dropped sharply in April and September 2026, when numerous 1-star reviews cited major system flaws. While some users still praised the app’s intuitive layout and convenience, overall sentiment turned negative. System stability and user support were the most frequently criticized areas. The ratio of positive to negative feedback stayed close, but worsening ratings indicate declining user trust and satisfaction.
What customers praise
Users appreciate the app’s straightforward interface and ease of use. Booking machines and managing laundry is simple and well-explained. The app provides access to a free washing machine when needed, reducing stress. Users can use the app without knowing who else is using a machine, a key benefit.
What customers said:
- „It is really convenient to do laundry via the app.“
„It is really convenient to do laundry via the app.“
Original„es ist wirklich praktisch Wäsche via App zu waschen“
- „Easy to use.“
„Easy to use.“
Original„facile d'utilisation“
- „Thanks to this app, the washing machine is always free when I've booked it“
„Thanks to this app, the washing machine is always free when I've booked it“
Original„Dank dieser App ist die Waschmaschine immer frei wenn ich sie gebucht habe“
Common complaints
Common complaints include technical failures and poor user experience. Several users cannot register or confirm accounts because emails are missing. Others face frequent login issues, such as repeated password entry and problems with copy-paste functions. The reservation system is criticized for rigidity, with long waiting times that do not match actual machine usage. Some users also report unclear machine reservation status, reducing transparency.
What customers said:
- „Impossible to top up on the app.“
„Impossible to top up on the app.“
Original„Impossible de faire des recharges sur l'application.“
- „Changing the payment method is not intuitive“
„Changing the payment method is not intuitive“
Original„Das ändern der Zahlungart ist nicht intuitiv“
- „The app is completely poorly thought out.“
„The app is completely poorly thought out.“
Original„Application complètement mal pensée.“
How it has changed over time
The app's performance declined significantly after mid-2026. Ratings dropped sharply in April and September 2026. Multiple 1-star reviews cited system crashes and unresponsiveness, even when not in use. Early 2025 saw positive feedback. A brief improvement occurred in January 2026. That improvement did not last. Recent low ratings show underlying issues remain unresolved. User confidence has continued to erode.
What customers said:
- „Unable to sign up“
„Unable to sign up“
Original„Impossible de s'inscrire“
Practical takeaways
The app has current instability and no active support. Login failures and non-working payment changes are common. Users needing regular laundry access should expect delays or access issues. The app may work for occasional use but is not reliable for consistent use.
What customers said:
- „Unable to sign up“
„Unable to sign up“
Original„Impossible de s'inscrire“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-01 | 1.00 | 1 |
| 2025-03 | 4.00 | 1 |
| 2025-05 | 3.00 | 2 |
| 2025-09 | 5.00 | 1 |
| 2025-11 | 4.00 | 1 |
| 2026-01 | 4.50 | 2 |
| 2026-02 | 4.00 | 1 |
| 2026-04 | 1.67 | 3 |
| 2026-05 | 1.00 | 1 |
| 2026-07 | 5.00 | 1 |
| 2026-09 | 1.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-01 | 100% | 0% | 0% | 1 |
| 2025-03 | 0% | 100% | 0% | 1 |
| 2025-05 | 50% | 0% | 50% | 2 |
| 2025-09 | 100% | 0% | 0% | 1 |
| 2025-11 | 100% | 0% | 0% | 1 |
| 2026-01 | 50% | 0% | 50% | 2 |
| 2026-02 | 100% | 0% | 0% | 1 |
| 2026-04 | 0% | 33% | 67% | 3 |
| 2026-05 | 0% | 0% | 100% | 1 |
| 2026-07 | 100% | 0% | 0% | 1 |
| 2026-09 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Unable to sign up“
„What a bad idea to switch to this app“
„A very intuitive and easy-to-use application“
„Copy & paste doesn't always work either“
„A more transparent reservation system would be very desirable.“
„Others are waiting longer than intended and can't even use the machines for their booked slots because other users extended their cycles.“
„The app is easy to use.“
„Setting it up was tedious.“
Cite this page
Citatio (2026). Schulthess Ordering & website: customer reviews September 2026. Retrieved 24 September 2026 from https://citatio.ai/schulthess-reviews/ordering/
Data verifiable via our public audit log: Methodology · Transparency