Question 1

Why does the Relai app show only the logo and then a white screen?

Accepted Answer

Reviewers report that the Relai app sometimes displays only the blue R logo followed by a white screen, preventing access. The issue appears to be intermittent and may be resolved through app updates or support intervention.

App Crashes: Several users report that the Relai app fails to load beyond the initial blue R logo, freezing on a white screen. This issue has been observed across multiple devices and appears to be a recurring technical problem.

Support Response: Despite the app malfunction, reviewers note that Relai's support team has been responsive, providing updates and guidance. Some users were able to regain access after following support instructions or waiting for a fix.

User Frustration: The logo and white screen issue has caused significant frustration, especially for users relying on the app for Bitcoin purchases and savings. The problem undermines the app’s reputation for reliability, despite its otherwise clean design and functionality.

Question 2

How reliable is Relai for selling Bitcoin?

Accepted Answer

The ability to sell Bitcoin on Relai appears to be unreliable and frequently disrupted by technical issues, verification hurdles, and poor customer support, despite some users still finding the app trustworthy for investing.

Selling Issues: Reviewers report that the ability to sell Bitcoin on Relai is often broken or blocked, with multiple users stating that the 'Send' or 'Receive' buttons are disabled, especially after updates. Some claim they cannot trade Bitcoin at all despite having verified their accounts.

Verification Problems: A major complaint is the aggressive and frustrating verification process, which requires users to upload sensitive documents like ID photos and bank statements. Many users find this step unnecessary, invasive, and poorly implemented, with some reporting that even basic scans fail due to AI recognition problems.

Mixed Trust: Despite the technical and support shortcomings, a few users still describe Relai as a trustworthy app for Bitcoin investment, particularly for beginners. However, these positive views are outweighed by widespread frustration over functionality and user experience.

Question 3

How reliable are wallet transfers and access in the Relai app?

Accepted Answer

Relai users report significant issues with wallet transfers and access, including failed transactions, app crashes, and loss of access after updates. While some users note helpful customer support, many describe alarming experiences with fund inaccessibility and security concerns.

Transfer Failures: Reviewers report that wallet transfers often fail, with messages stating 'something went wrong' or no transaction occurring at all. Some users say they cannot send Bitcoin despite successful payments, leading to frustration and financial uncertainty.

Access & App Stability: Multiple users report that the app crashes, shows only a white screen, or becomes incompatible with their devices after updates. In some cases, users lost access to their wallets entirely and were forced to reinstall and restore from seed phrases, which is a major disruption for non-technical users.

Security & Trust Issues: Several users express deep concern about the app's self-custody claims, noting that seed phrases were displayed after two years and biometric access now requires a third-party service. One reviewer states that after being locked out, they could view their seed phrase without any security checks, raising serious trust issues.

Question 4

How reliable and user-friendly is the Relai app for buying Bitcoin?

Accepted Answer

Reviewers report mixed experiences with the Relai app, citing frequent crashes, registration failures, and poor user experience despite its clean initial design. While the app promises secure Bitcoin purchases and self-custody, many users face technical issues and lack transparency in account management.

Technical Issues: Multiple reviewers report that the app frequently crashes, fails to load, or gets stuck on the opening screen. Some users say the app doesn’t start at all, even on high-end devices, and registration is impossible despite following troubleshooting steps. These problems undermine trust in the app’s reliability for financial transactions.

User Experience: Despite a clean visual design, users describe the app’s interface as frustrating and unintuitive. Common complaints include unresponsive buttons, endless verification prompts that do nothing, and a lack of clear feedback. One reviewer called the experience a 'constant strain,' highlighting poor UX despite the app’s intended simplicity.

Transparency & Trust: Several users express concern over lost transparency, especially after a recent update. One reviewer noted the app now appears to be under EU ownership, not Swiss, which raises questions about its original promise. Others report sudden profile suspensions without explanation, further eroding confidence in the platform’s integrity.

Question 5

Why isn't Relai verification working for me?

Accepted Answer

Reviewers report that Relai's verification process frequently fails, with issues including unresponsive verification prompts, apps freezing during setup, and no clear feedback when actions are taken. Some users also mention being locked out of their accounts without explanation.

Verification Failures: Multiple reviewers state that the verification process does not work reliably. They report clicking on verification prompts with no response, or the app freezing entirely during the process. One user specifically notes that the app remains stuck on the opening screen, preventing any progress.

App Instability: The app itself is reported to be unstable, with frequent crashes and freezes. Users describe the app hanging after a few hours of use, failing to open, or getting stuck during startup. These technical issues often prevent users from even reaching the verification step.

Poor Support & UX: Reviewers criticize the user experience as frustrating and unintuitive, calling it a 'constant struggle.' Support responses are described as unhelpful, with AI assistance failing to resolve issues. Some users also report being locked out without explanation, adding to the sense of unreliability.

Question 6

What are Relai's fees for buying and storing Bitcoin?

Accepted Answer

Relai is praised for its low and transparent fees, with users reporting no fees for monthly Bitcoin purchases up to 100€ and overall low costs for transactions. The platform emphasizes user ownership and secure storage, with fees clearly communicated and minimal hidden charges.

Low Transaction Fees: Reviewers highlight that Relai charges low fees for buying Bitcoin, with one user noting that purchases up to 100€ per month are completely free. This makes it especially attractive for regular, small-scale investors.

No Hidden Costs: Users appreciate the transparency of Relai’s fee structure, with no surprise charges reported. The platform clearly communicates costs, and the focus on user ownership ensures that fees are straightforward and predictable.

Value for Regular Buyers: The ability to buy Bitcoin monthly without fees is a major selling point. Reviewers emphasize that this feature, combined with fast service and secure storage, makes Relai a cost-effective choice for both beginners and experienced users.

Question 7

Why is my Relai payout not working?

Accepted Answer

The evidence indicates that while Relai's payout process is generally fast and smooth, users have reported issues with QR code scanning for withdrawals and inconsistencies in export functions for hardware wallet payouts.

Camera Access Issues: Reviewers report that the camera access required to scan QR codes for withdrawals often fails, which directly blocks the payout process. This technical issue has been noted as a significant barrier despite the app's otherwise smooth operation.

Export Inconsistencies: Some users have observed that payouts to hardware wallets are not properly reflected in exported transaction lists, which can lead to confusion and tracking problems. This suggests a data synchronization or export bug affecting payout visibility.

Fast Processing: Despite these technical problems, many users confirm that when payouts do go through, they are processed quickly and without delays. The overall system is described as efficient, but the reliability depends on resolving the scanning and export issues.

Question 8

How does Relai work for buying and managing Bitcoin?

Accepted Answer

Relai is a Swiss mobile app that allows users to buy Bitcoin easily and securely using credit card, bank transfer, or Apple Pay, with full control over their funds through a self-custody wallet.

User-Friendly App: Reviewers praise Relai for its straightforward approach to buying and managing Bitcoin, highlighting fast processing and a clean, user-friendly interface. The app is seen as a simple alternative to complex platforms.

Self-Custody & Security: Users appreciate that Bitcoin purchases are processed through a Swiss bank account, and funds are delivered directly to their own wallet. This gives them full control and avoids third-party custody.

Simple & Secure Access: The platform supports various payment methods including credit card, bank transfer, and Apple Pay, making it accessible for both beginners and experienced users. The focus on simplicity and direct ownership is a key selling point.

Question 9

How do I use a Relai referral code to save on fees?

Accepted Answer

Yes, Relai offers a referral code system that allows users to earn savings on fees. Reviewers confirm that using the referral code REL4651 results in fee reductions.

Fee Savings: Reviewers report that using the referral code REL4651 leads to actual fee savings when buying Bitcoin through the app. The code is presented as a direct way to reduce transaction costs.

User Experience: One positive review highlights the code as a key benefit, calling the app 'super' and 'functioning perfectly' when used with the referral. This suggests the code is functional and integrated into the user experience.

Reliability: Despite some negative feedback about app stability and customer support, the referral code itself is confirmed to work and deliver on its promised benefit. The code appears to be a reliable feature despite other app issues.

Month	Avg. rating	Count
2025-08	3.96	27
2025-09	1.00	3
2025-10	2.33	3
2025-11	3.75	12
2025-12	3.50	2
2026-01	2.91	11
2026-02	3.50	16
2026-03	3.50	4
2026-04	5.00	1
2026-05	3.67	3
2026-06	2.60	5
2026-07	2.00	3

Month	Positive	Neutral	Negative	Count
2025-08	74%	0%	26%	27
2025-09	0%	0%	100%	3
2025-10	33%	0%	67%	3
2025-11	50%	0%	50%	12
2025-12	0%	50%	50%	2
2026-01	45%	0%	55%	11
2026-02	63%	0%	38%	16
2026-03	50%	0%	50%	4
2026-04	100%	0%	0%	1
2026-05	67%	0%	33%	3
2026-06	40%	0%	60%	5
2026-07	0%	0%	100%	3

How is the quality of Relai?

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Customer voices

What Reddit users discuss