Relai Reviews & Ratings 2026
- Quality(156)
- Durability(9)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Relai: 1,619 reviews across 4 platforms, giving you a complete, evidence-based view of Relai's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 1619 reviews on 4 portals, Relai averages 3.5 out of 5 stars.
- Customers rate Durability most positively (9 of 13 mentions positive).
- Billing & payment draws the most criticism (73 of 80 mentions negative).
About Relai
Relai is a Swiss mobile app that allows users to buy Bitcoin easily and securely using credit card, bank transfer, or Apple Pay. It provides a self-custody wallet, automated savings plans, and tailored options for individual users and businesses. The app is designed for both beginners and experienced users, with transparent fees and 24/7 support.
SWOT summary
Strengths
- Durability: 70% positive across 13 mentions
- Quality: 57% positive across 260 mentions
Weaknesses
- Billing & payment: 91% negative across 80 mentions
- Communication: 91% negative across 84 mentions
- Returns & refunds: 73% negative across 25 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in durability in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.6 / 5 | 708 | 43.7% | View profile ↗ | |
| Apple App Store | 3.5 / 5 | 701 | 43.3% | View profile ↗ | |
| Trustpilot | 4.4 / 5 | 201 | 12.4% | View profile ↗ | |
| Apple App Store | 2.3 / 5 | 9 | 0.6% | View profile ↗ | |
| Weighted overall | 3.5 / 5 | 1,619 | 100% | ||
What this analysis covers
- Google Play : 708 reviews
- Apple App Store : 701 reviews
- Trustpilot : 201 reviews
- Apple App Store : 9 reviews
Period covered: Jul 2020 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Customer service351× mentions
126positive220negativeAcross 351 mentions, 39% of Customer service feedback is positive and 59% negative. That makes Customer service a common pain point.
Ordering & website265× mentions
109positive140negativeAcross 265 mentions, 41% of Ordering & website feedback is positive and 53% negative. That makes Ordering & website a common pain point.
Quality260× mentions
156positive99negativeAcross 260 mentions, 57% of Quality feedback is positive and 41% negative. That makes Quality largely positive.
Communication84× mentions
10positive74negativeAcross 84 mentions, 9% of Communication feedback is positive and 91% negative. That makes Communication a common pain point.
Value for money84× mentions
42positive37negativeAcross 84 mentions, 44% of Value for money feedback is positive and 49% negative. That makes Value for money a mixed area.
Billing & payment80× mentions
5positive73negativeAcross 80 mentions, 5% of Billing & payment feedback is positive and 91% negative. That makes Billing & payment a common pain point.
Delivery37× mentions
18positive14negativeAcross 37 mentions, 40% of Delivery feedback is positive and 45% negative. That makes Delivery a mixed area.
Returns & refunds25× mentions
2positive21negativeAcross 25 mentions, 15% of Returns & refunds feedback is positive and 73% negative. That makes Returns & refunds a common pain point.
Durability13× mentions
9positive4negativeAcross 13 mentions, 70% of Durability feedback is positive and 30% negative. That makes Durability a clear strength.
Fit & sizing13× mentions
5positive7negativeAcross 13 mentions, 32% of Fit & sizing feedback is positive and 65% negative. That makes Fit & sizing a common pain point.
Packaging3× mentions
2positive1negativeAcross 3 mentions, 32% of Packaging feedback is positive and 68% negative. That makes Packaging a common pain point.
Material1× mentions
1positive0negativeAcross 1 mentions, 100% of Material feedback is positive and 0% negative. That makes Material a clear strength.
Themes over time
Data as table
| Month | Customer service | Ordering & website | Quality | Communication | Value for money | Billing & payment |
|---|---|---|---|---|---|---|
| 2025-05 | - | - | - | 1.5 | - | - |
| 2025-06 | - | - | - | 2.0 | 5.0 | - |
| 2025-07 | - | - | - | 3.4 | 3.7 | 2.6 |
| 2025-08 | 3.3 | - | 4.0 | 2.3 | 4.4 | 2.1 |
| 2025-09 | 2.0 | 3.0 | 1.0 | - | - | 1.0 |
| 2025-10 | 1.0 | 1.0 | 2.3 | - | 5.0 | 1.0 |
| 2025-11 | 2.6 | 1.7 | 3.8 | 1.5 | - | 1.0 |
| 2025-12 | 3.0 | 5.0 | 3.5 | - | 4.0 | 3.0 |
| 2026-01 | 2.3 | 2.0 | 2.9 | 1.3 | 3.8 | 1.0 |
| 2026-02 | 2.3 | 3.0 | 3.5 | 1.0 | 4.0 | 2.5 |
| 2026-03 | 4.0 | 3.8 | 3.5 | 1.0 | 5.0 | 1.0 |
| 2026-04 | 1.8 | 1.7 | 5.0 | 1.0 | 1.0 | 1.0 |
| 2026-05 | 3.7 | 3.5 | 3.7 | 2.0 | 1.5 | 2.0 |
| 2026-06 | 3.0 | 2.4 | 2.6 | 1.5 | 2.2 | 1.3 |
| 2026-07 | 1.0 | 3.0 | 2.0 | - | - | - |
| 2026-08 | - | 1.0 | - | 1.5 | 2.0 | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.71 | 7 |
| 2025-10 | 2.18 | 11 |
| 2025-11 | 3.03 | 29 |
| 2025-12 | 3.38 | 13 |
| 2026-01 | 2.72 | 32 |
| 2026-02 | 3.42 | 55 |
| 2026-03 | 3.17 | 18 |
| 2026-04 | 2.21 | 14 |
| 2026-05 | 3.64 | 14 |
| 2026-06 | 2.87 | 23 |
| 2026-07 | 3.27 | 11 |
| 2026-08 | 3.43 | 7 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 43% | 0% | 57% | 7 |
| 2025-10 | 27% | 0% | 73% | 11 |
| 2025-11 | 41% | 0% | 59% | 29 |
| 2025-12 | 38% | 15% | 46% | 13 |
| 2026-01 | 34% | 9% | 56% | 32 |
| 2026-02 | 53% | 9% | 38% | 55 |
| 2026-03 | 39% | 0% | 61% | 18 |
| 2026-04 | 29% | 0% | 71% | 14 |
| 2026-05 | 64% | 0% | 36% | 14 |
| 2026-06 | 35% | 13% | 52% | 23 |
| 2026-07 | 45% | 9% | 45% | 11 |
| 2026-08 | 57% | 0% | 43% | 7 |
Products & services
- App - 171 mentions
- Hardware Wallet Integration - 153 mentions
- Bitcoin Savings Plan - 34 mentions
- Relai Business - 20 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„They reuse your address, so you always stack to the same address.“
„Unfortunately, there are no ways to reach support via the app.“
„Reaching from my thumb to the top left corner of the screen to use the integrated app button is a real pain.“
„Very annoying, constant new demands.“
„Uncomplicated and trustworthy!“
„Maybe the automated investment could be improved by choosing the date you want, not just next Wednesday, but always on the first of the month.“
„The customer support is very fast and they help you immediately.“
„Great people; I've been a customer for years and am more than satisfied with you.“
What Reddit users say about Relai
Additional source: 12 Reddit discussions about Relai reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„When you buy Bitcoin with Relai it's automatically sent to the private wallet you create in the app itself“
„Relai is awesome . You can transfer to cold storage automatically.“
„Relai is actually cheaper in terms of fees“
„I have set up relai so that every time I purchase BTC (it purchases it daily automatically) it directly sends it into my hardware wallet“
„now when I open the app KYC is mandatory before Oct 31 or they close“
„Relai is a pretty reliant service“
„I use Relai https://relai.app/ and I'm super happy with them.“
„To buy Bitcoin? Good.“
„Relai has both a worse exchange rate AND higher fees“
„Do we really have to use Electrum to sign for the transaction?“
Frequently asked questions
What are the main reasons users look for a Relai alternative?
Reviewers suggest that while Relai offers a straightforward way to buy Bitcoin with a self-custody wallet and savings plans, many users face significant frustrations with verification, support, and account access, leading some to seek alternatives.
Verification Issues
Reviewers report that Relai's verification process is overly complex and unreliable, with many unable to complete it due to issues like failed ID scans, outdated address requirements, and unresponsive support. Some users were locked out of their accounts with no recovery option, making the platform unusable.
Support Failures
Poor customer support is a major pain point, users describe long wait times, unhelpful responses, and being ignored after multiple attempts. One reviewer sent around 20 emails without resolution, calling the support a 'total catastrophe.'
Practical Alternatives
Despite Relai’s promise of simplicity and self-custody, some users find the app’s technical hurdles and lack of alternatives for account recovery make it impractical. The frustration leads them to seek more reliable platforms, even if Relai itself is seen as a decent option in theory.
What customers said:
- „There is no alternative. But my patience finally ends at the step where you have to…“
„There is no alternative. But my patience finally ends at the step where you have to upload proof of address that is no older than three months.“
Original„Es gibt keine Alternative. Doch mein Verständnis hört endgültig bei dem Schritt auf, bei dem man einen Adressnachweis hochladen soll, der nicht älter als drei Monate ist.“
- „Support is a total disaster.“
„Support is a total disaster.“
Original„Support totale Katastrophe.“
- „The verification process was aborted.“
„The verification process was aborted.“
Original„Der Verifizierungsprozess wurde abgebrochen.“
- „I'll probably look for alternatives...“
„I'll probably look for alternatives...“
Original„Werd mir wohl auch Alternativen suchen...“
How does Relai work for buying Bitcoin, and what are the main user experiences?
Relai is a Swiss mobile app that allows users to buy Bitcoin easily and securely using credit card, bank transfer, or Apple Pay, with full self-custody of funds. However, some users report persistent technical issues with the app's functionality.
Self-Custody Security
Reviewers highlight that Relai offers a secure, self-custody Bitcoin experience, with users maintaining full control over their private keys. The app supports multiple purchase methods and includes features like automated savings plans and hardware wallet integration.
App Stability Issues
Many users report serious technical problems, including the app failing to open for weeks at a time and only working intermittently. These issues have led some to label Relai as unreliable for crypto transactions, especially for those needing consistent access.
User Experience & Support
Despite the technical problems, users who can access the app praise its straightforward interface and strong focus on security. The platform is seen as suitable for both beginners and experienced users, particularly due to its transparent fee structure and customer support.
What customers said:
- „It only works every 10th login.“
„It only works every 10th login.“
Original„bei jedem 10. Login funktioniert es wieder“
- „Self custody. Your keys, your crypto!“
- „Relai is absolutely the best crypto and Bitcoin app out there!“
What are users' experiences with Relai?
Reviewers report mixed experiences with Relai, with many praising the app's clean design and reliable trading, but others criticizing high fees, unresponsive customer support, and sudden account suspensions without explanation.
Positive Experiences
Many users have positive experiences with Relai, highlighting the app's clean interface and smooth buying and selling processes. Several reviewers have used the service for years and recommend it without hesitation, especially for those interested in Bitcoin.
Common Complaints
Common complaints include high purchase prices that lead to hidden costs, unresponsive customer support that fails to reply for days, and sudden account suspensions without any explanation. These issues have led to frustration, particularly among users who rely on consistent access and clear communication.
Bottom Line
Despite the issues, users who have managed to resolve problems or avoid them altogether tend to view Relai as a trustworthy platform for Bitcoin transactions. The app is seen as suitable for both beginners and experienced users, especially when considering its self-custody model and transparent fee structure.
What customers said:
- „I've only had good experiences“
„I've only had good experiences“
Original„habe nur gute Erfahrungen gemacht“
- „Had a great experience.“
„Had a great experience.“
Original„super Erfahrungen gemacht“
- „Buying and selling has always worked without any problems.“
„Buying and selling has always worked without any problems.“
Original„das kaufen und verkaufen hat immer problemlos funktioniert“
- „The biggest drawback for me is the blocking of my profile without any explanation“
„The biggest drawback for me is the blocking of my profile without any explanation“
Original„Das größte Manko für mich ist die Sperrung meines Profils ohne jede Begründung“
How do I contact Relai customer support, and what is the experience like?
The search query 'relai kontakt' likely refers to users seeking help with customer support or contact options for the Relai app. Reviewers report mixed experiences, with many describing long wait times, unresponsive bots, and difficulty reaching human agents, especially during account verification. However, some users did receive prompt assistance when contacting support directly via email.
Support Delays
Reviewers report significant frustration with Relai's customer support, particularly during account verification. Many describe long delays, unresponsive chat bots, and difficulty reaching a real person. Some users had to send multiple emails over weeks without a reply, and one reported being unable to proceed due to a supposed limit on verification attempts.
Positive Exceptions
Despite the widespread complaints, a few users had positive experiences. One reviewer noted that contacting the team via email led to immediate help. This suggests that while the system is often slow or broken, direct email contact can sometimes result in timely and effective support.
Inconsistent Access
The overall experience with Relai's contact system is inconsistent. Users frequently mention being stuck in automated loops or receiving no response at all. The lack of reliable human interaction, especially during critical steps like verification, undermines trust in the platform’s accessibility and reliability.
What customers said:
- „Contacted support via email.“
„Contacted support via email.“
Original„Support per Mail kontaktiert.“
- „It takes forever to get a response.“
„It takes forever to get a response.“
Original„Dauert ewig für eine Antwort.“
- „I verified my account, but I wasn't activated immediately.“
„I verified my account, but I wasn't activated immediately.“
Original„Ich habe mich verifiziert, wurde aber nicht sofort freigeschaltet“
- „Support contact is 99% bots“
„Support contact is 99% bots“
Original„Supportkontakt zu 99% mit BOT“
What do users say about Relai's app and customer service?
Reviewers report mixed experiences with Relai, praising its user-friendly app and responsive customer service, but also highlighting serious concerns about wallet access and unreliable AI support.
Positive Experience
Many reviewers appreciate the app's clean design and the quality of customer support, with some calling it the best app and praising the helpfulness of the service team. The app is seen as suitable for both beginners and experienced users, and the transparent fee structure adds to its appeal.
Major Complaints
Several users report critical issues, including losing access to their wallets entirely, which undermines the core function of a self-custody Bitcoin platform. Others criticize the AI support within the app as unhelpful and ineffective, offering no real solutions to technical problems.
Bottom Line
Despite the app's strong interface and support, the risk of losing wallet access is a serious red flag. Users are advised to proceed with caution, ensure they back up their keys properly, and verify their account recovery options before relying on Relai for significant Bitcoin holdings.
What customers said:
- „This is just an AI and the solutions it gave me... are completely useless.“
„This is just an AI and the solutions it gave me... are completely useless.“
Original„dies ist nur eine KI und die Lösungsvorschläge die diese mir gegeben hat… bringt gar nichts…“
- „Best app, good customer service.“
„Best app, good customer service.“
Original„Beste App guter Kundendienst“
- „You no longer have access to your wallet“
„You no longer have access to your wallet“
Original„man nicht mehr Zugriff auf seine wallet hat“
Who is the CEO of Relai?
User reviews do not clearly mention the name of the CEO of Relai. However, some reviewers refer to the CEO in the context of verification and support issues, suggesting insufficient management.
Mention of the CEO
Reviewers mention the CEO in critiques regarding long verification delays and persistent errors in the verification process. One user claims that the CEO should intervene to fix these issues, which indicates the visibility of the CEO's role in operations.
Management issues
Several users express frustration with the lack of support responses and slow fixes, attributing these delays to the CEO's lack of attention. These critiques suggest that the leadership is perceived as unresponsive to technical and operational problems.
Impact on trust
Delays in verification and the lack of communication from support have led some users to lose money and abandon the use of the application. The CEO's lack of reaction is seen as an aggravating factor in the loss of trust.
What customers said:
- „Dans le podcast « Bitcoin Verstehen », le PDG a affirmé que la vérification serait…“
„Dans le podcast « Bitcoin Verstehen », le PDG a affirmé que la vérification serait terminée en quelques minutes.“
Original„Im Bitcoin Verstehen Podcast hieß es vom CEO in wenigen Minuten ist die Verifikation abgeschlossen.“
- „Le PDG devrait s'inquiéter et corriger les erreurs du processus de vérification.“
„Le PDG devrait s'inquiéter et corriger les erreurs du processus de vérification.“
Original„Der CEO sollte eigentlich kein Auge mehr zutun und die Fehler im Verifizierungsprozess beheben.“
Can I use Relai if my phone doesn’t have NFC?
No, you cannot use Relai if your phone lacks NFC, as the app requires NFC for identity verification during registration. Reviewers report being locked out of their accounts or unable to create an account entirely when their devices do not support NFC.
NFC Required
Reviewers consistently report that Relai’s verification process depends on NFC, making it impossible to use the app on phones without this feature. One user stated they could not complete registration on a GrapheneOS phone due to lack of NFC support, and another confirmed they lost access to their account because of it.
Account Access Lost
Several users with NFC-disabled phones were unable to verify their identity and were locked out of their accounts permanently. One reviewer noted that despite multiple attempts, the app failed to allow account creation, and another said their account was deleted without warning after verification failed.
No Workarounds Available
There are no alternative verification methods reported by users. Even when using a valid ID or completing other steps like uploading documents, the lack of NFC prevents progress. One user emphasized that the app does not accept biometrics from the device itself, forcing reliance on a third-party service that still requires NFC.
What customers said:
- „they didn't accept my ID card because it didn't have an NFC chip“
„they didn't accept my ID card because it didn't have an NFC chip“
Original„ils n'ont pas accepté ma carte d'identité car elle n'avait pas de puce NFC“
- „NFC is not supported by my phone.“
„NFC is not supported by my phone.“
Original„NFC n'est pas pris en charge par mon téléphone“
- „If your ID card has a faulty NFC chip, you can't even verify yourself.“
„If your ID card has a faulty NFC chip, you can't even verify yourself.“
Original„Falls man einen Perso mit defektem NFC Chip hat, kann man sich nicht mal verifizieren.“
- „Verification is currently not possible with a phone that lacks NFC.“
„Verification is currently not possible with a phone that lacks NFC.“
Original„Mit einem Handy ohne NFC ist eine Verifizierung aktuell nicht möglich.“
From Relai's newsroom
- The Mica Transition Period Ends 1 July: Here's What You Need to Know – Relai - relai.app
- Summer Sale 2026: 0% Service Fees on Every Order – Relai - relai.app
Newsroom items are published by Relai itself.
Cite this page
Citatio (2026). Relai Reviews 2026 – 3.5/5 from 1,619 reviews. Retrieved 19 August 2026 from https://citatio.ai/relai-reviews/
Data verifiable via our public audit log: Methodology · Transparency