How is the delivery of Relai?
Reviewers report mixed experiences with Relai’s delivery and transaction processing, particularly around the timing and reliability of Bitcoin transfers and account access. While 18 of 37 mentions are positive, highlighting fast payments, smooth app handling, and reliable transfers, 14 are negative, with recurring complaints about delays, unresponsive support, and funds being stuck or inaccessible. The overall trend shows fluctuating satisfaction over time, with strong 5-star feedback in early 2025 and again in late 2025 and early 2026, but sharp drops in ratings during mid-2025 and early 2026, including multiple 1-star reviews citing complete lack of communication and unresolved issues. These spikes in negative feedback suggest intermittent operational problems, especially around transaction settlement and customer service responsiveness, though many users still praise the app’s core functionality when it works as expected.
What customers praise
Customers frequently praise Relai for its simple and intuitive app interface, fast order execution, and reliable delivery of Bitcoin to their wallets when transactions go through. Many users highlight that buying Bitcoin and sending it to external wallets like Ledger is straightforward and efficient. The ability to set up automatic savings plans and receive BTC quickly after payment is seen as a major strength. Several reviewers note that the app’s handling of transactions is superior to traditional banking services.
What customers said:
- „Very fast payment processing.“
„Very fast payment processing.“
Original„Sehr schnelle Abwicklung der Zahlungen.“
- „Sending Bitcoin worked well.“
„Sending Bitcoin worked well.“
Original„das versenden von Bitcoin hat gut geklappt.“
- „fast order execution“
„fast order execution“
Original„schnelle Orderausführung“
Common complaints
Common complaints center on delayed transaction confirmations, with users reporting that Bitcoin is not credited to their wallets for days or even weeks after payment. Some users say their funds were stuck or inaccessible for extended periods, with no clear explanation. A recurring issue is the lack of communication from customer support, with several reviewers stating they received no response after contacting the company. In one case, a user’s funds were frozen and the portfolio disappeared, causing significant concern.
What customers said:
- „I sent my package over 10 days ago and have had no response since.“
„I sent my package over 10 days ago and have had no response since.“
Original„J’ai envoyé mon colis il y a plus de 10 jours et depuis, aucune réponse“
- „My BTC still hasn't been credited to my wallet.“
„My BTC still hasn't been credited to my wallet.“
Original„meine Btc immer noch nicht auf meiner Wallet gutgeschrieben worden“
- „Deadlines were not met at all“
„Deadlines were not met at all“
Original„aucun respect des délais“
How it has changed over time
Over time, delivery reliability has shown significant variation. Early 2025 saw strong 5-star ratings, but mid-2025 brought sharp declines, including multiple 1-star reviews citing unmet delivery timelines and broken service promises. The pattern repeated in early 2026, with a 1-star review in April and a 3.5-star rating in February, indicating ongoing instability. However, ratings improved again in late 2025 and early 2026, suggesting temporary fixes or improved performance during certain periods. These fluctuations point to inconsistent internal processes, possibly tied to banking partner issues or system load.
What customers said:
- „Delivery method was not respected“
„Delivery method was not respected“
Original„aucun respect du mode de livraison“
- „I've been waiting for three days and it still doesn't work.“
„I've been waiting for three days and it still doesn't work.“
Original„Sto aspettando da tre giorni e ancora non funziona.“
- „the app and support are 'taking a break.'“
„the app and support are 'taking a break.'“
Original„die App und der Support „Pause macht.“
Practical takeaways
For users considering Relai, it’s important to be aware that while the app works well under normal conditions, transaction delays and support issues can occur. Users should plan for potential delays when sending or receiving Bitcoin and avoid relying on strict delivery timelines. It’s also wise to keep records of transactions and verify wallet balances independently. If you encounter problems, follow up persistently, as support responsiveness appears inconsistent.
What customers said:
- „having the portfolio disappear entirely is terrifying!!“
„having the portfolio disappear entirely is terrifying!!“
Original„das Portfolio gänzlich verschwinden zu lassen, macht einem Angst!!“
- „Support hasn't responded for 4 days.“
„Support hasn't responded for 4 days.“
Original„Support reagiert seit 4 Tagen nicht“
- „constantly getting a message that something went wrong“
„constantly getting a message that something went wrong“
Original„ständig die Mitteilung es sei etwas schiefgegangen“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-02 | 5.00 | 2 |
| 2025-03 | 1.00 | 1 |
| 2025-04 | 4.22 | 9 |
| 2025-05 | 1.00 | 2 |
| 2025-06 | 5.00 | 1 |
| 2025-07 | 5.00 | 2 |
| 2025-08 | 4.67 | 3 |
| 2025-11 | 5.00 | 1 |
| 2025-12 | 3.00 | 2 |
| 2026-01 | 5.00 | 1 |
| 2026-02 | 3.50 | 2 |
| 2026-04 | 1.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-02 | 50% | 50% | 0% | 2 |
| 2025-03 | 0% | 0% | 100% | 1 |
| 2025-04 | 44% | 11% | 44% | 9 |
| 2025-05 | 0% | 50% | 50% | 2 |
| 2025-06 | 100% | 0% | 0% | 1 |
| 2025-07 | 100% | 0% | 0% | 2 |
| 2025-08 | 67% | 33% | 0% | 3 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2025-12 | 0% | 0% | 100% | 2 |
| 2026-01 | 0% | 100% | 0% | 1 |
| 2026-02 | 50% | 0% | 50% | 2 |
| 2026-04 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„An instant payment that normally takes a maximum of 15 minutes takes 3 days with Relai.“
„Everything else takes too long.“
„Purchases and transactions are visible and available very quickly.“
„Withdrawals are very fast.“
„these are then sent directly to my Ledger“
„I paid for a package transfer from Casablanca to Agadir that was supposed to take 48 hours according to the app.“
„Purchases are processed within 24 hours and are transparently traceable.“
„it sometimes takes weeks where I cannot access my money.“
What Reddit users discuss
Below are extracts from Reddit which discuss delivery in more detail - each linked to the original thread.
„you can get the money back on you bank account over 1-3 days“
Cite this page
Citatio (2026). Relai Delivery: customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/relai-reviews/delivery/
Data verifiable via our public audit log: Methodology · Transparency