How is the communication of Relai?
Reviewers report that communication with Relai has become increasingly problematic over time, with a strong negative trend dominating customer sentiment. Out of 89 mentions, only 10 are positive, while 79 express frustration or dissatisfaction. Early feedback in 2025 showed some mixed experiences, but by mid-2026, complaints intensified, with multiple reviews giving 1-star ratings and citing poor responsiveness, lack of transparency, and unhelpful support. The overall pattern indicates a decline in perceived communication quality, especially around customer service access, KYC processes, and transaction clarity. While a small number of users still praise the app’s clarity and support responsiveness, these voices are increasingly outnumbered by those describing delays, vague replies, and inaccessible help channels.
What customers praise
A small number of users highlight clear, helpful communication, particularly when resolving issues. They describe support as prompt, transparent, and easy to understand, with some noting that problems were resolved quickly and professionally. These positive experiences often involve direct, human interaction and timely follow-up via email or chat. One reviewer even praised the team for being available and effective, calling the support experience 'transparent and trustworthy'.
What customers said:
- „Using AI is reasonable even for the older generation“
„Using AI is reasonable even for the older generation“
Original„Umgang mit KI auch für ältere Generation zumutbar“
- „Fast, efficient collaboration and responses“
„Fast, efficient collaboration and responses“
Original„schnelle zügige Zusammenarbeit und Antworten“
- „A follow-up email.“
„A follow-up email.“
Original„un mail d'accompagnement“
Common complaints
Many users report serious issues with reaching support, citing no in-app contact options and long wait times for replies. Some say they were met with generic responses or no response at all, even after multiple attempts. Others describe being locked out of their accounts without explanation, with no clear way to appeal or get help. The lack of accessible communication channels and unresponsive staff are recurring complaints that undermine trust in the platform.
What customers said:
- „Too opaque regarding spreads and timing of purchases.“
„Too opaque regarding spreads and timing of purchases.“
Original„Zu intransparent bzgl. Spreads und Kaufzeitpunkt.“
- „Questionnaire, face scan, passport scan, bank statement scan.“
- „The promotional messages are getting really annoying now“
„The promotional messages are getting really annoying now“
Original„Die Werbebotschaften nerven mittlerweile sehr“
How it has changed over time
Communication issues have worsened over time, especially from 2026 onward. Ratings dropped sharply from 3.4 stars in July 2025 to 1 star in February 2026, with multiple reviews citing broken support access and unexplained account blocks. The frequency of negative mentions increased steadily, peaking in early 2026. This shift suggests a decline in internal communication processes or customer service capacity, possibly linked to scaling or policy changes.
What customers said:
- „Every time I try to specify the purpose of use, there are no options available to me.“
„Every time I try to specify the purpose of use, there are no options available to me.“
Original„Jedes mal, wenn ich den Nutzungszweck angeben möchte, stehen mir keine Antwortmöglichkeiten zur Verfügung“
Practical takeaways
For users considering Relai, the communication experience is a major risk factor. While the app itself may be functional, the difficulty in getting help or understanding fees and processes can lead to frustration and financial loss. Users should prepare for a complex onboarding process and be ready to handle issues independently. If support is needed, it’s best to contact them via email or official channels early and keep records of all interactions.
What customers said:
- „Despite deleting and reinstalling multiple times, I cannot complete the verification.“
„Despite deleting and reinstalling multiple times, I cannot complete the verification.“
Original„Trotz mehrfachen Löschens und Neuinstallierens kann ich die Verifizierung nicht beenden.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-05 | 1.50 | 2 |
| 2025-06 | 2.00 | 1 |
| 2025-07 | 3.40 | 5 |
| 2025-08 | 2.33 | 3 |
| 2025-11 | 1.50 | 2 |
| 2026-01 | 1.33 | 3 |
| 2026-02 | 1.00 | 4 |
| 2026-03 | 1.00 | 2 |
| 2026-04 | 1.00 | 1 |
| 2026-05 | 2.00 | 2 |
| 2026-06 | 1.50 | 6 |
| 2026-08 | 1.50 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-05 | 0% | 0% | 100% | 2 |
| 2025-06 | 0% | 0% | 100% | 1 |
| 2025-07 | 60% | 0% | 40% | 5 |
| 2025-08 | 33% | 0% | 67% | 3 |
| 2025-11 | 0% | 0% | 100% | 2 |
| 2026-01 | 0% | 0% | 100% | 3 |
| 2026-02 | 0% | 0% | 100% | 4 |
| 2026-03 | 0% | 0% | 100% | 2 |
| 2026-04 | 0% | 0% | 100% | 1 |
| 2026-05 | 0% | 0% | 100% | 2 |
| 2026-06 | 0% | 0% | 100% | 6 |
| 2026-08 | 0% | 0% | 100% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Unfortunately, there are no ways to reach support via the app.“
„They do not recognize documentation issued in Danish.“
„the large spread, which is not transparently communicated at the time of purchase“
„Anyone who doesn't want to give up all their data privacy should stay away from this app.“
„Relai does not respond to my queries.“
„A bit complicated/unnecessary to have to pre-announce that a payment is coming.“
„What is this standard response for?“
„Answer and don't IGNORE.“
Cite this page
Citatio (2026). Relai Communication: customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/relai-reviews/communication/
Data verifiable via our public audit log: Methodology · Transparency