Rappi: No delivery issued (Returns & refunds)
Rappi's returns and refunds process is widely criticized, with 21 negative mentions out of 23 reviews. Customers report orders never arriving, being canceled without explanation, or lost during delivery. Refunds are frequently denied despite these issues. Many users say customer support does not respond and the app does not allow them to start or complete refund requests. Although some eventually receive refunds, delays are common. The process is described as unreliable, unclear, and frustrating. No monthly history is available, but the consistent negative tone suggests the problem has persisted for a long time.
What customers praise
Customers only praise Rappi after refunds are processed, despite long delays. One reviewer confirmed money was eventually returned but questioned if this happened everywhere. Refunds do occur in some cases, but the process is inconsistent and not transparent.
What customers said:
- „At least they refunded the money as credit for the wait.“
„At least they refunded the money as credit for the wait.“
Original„al menos me devolvieron el dinero el crédito por la espera“
Common complaints
Rappi does not issue refunds for undelivered or unjustly canceled orders. Users report the app does not allow cancellations or refund requests. Customer support is unresponsive. Some users were charged for orders that never arrived, with no resolution after repeated attempts.
What customers said:
- „I need a refund urgently.“
„I need a refund urgently.“
Original„preciso do reembolso com urgência“
- „They issued a refund, but the bad experience remains.“
„They issued a refund, but the bad experience remains.“
Original„Realizaron el reembolso pero la mala experiencia queda ahí“
- „This thieving company not only said that a refund was not applicable,“
„This thieving company not only said that a refund was not applicable,“
Original„esta empresa ladrona no solo dijo que no procedia un reembolso“
How it has changed over time
Rappi’s returns and refunds process has not improved, based on consistent negative feedback across all mentions. No monthly history is available to track changes in customer sentiment or system performance over time. Without data, it is impossible to assess whether the process has gotten better or worse.
What customers said:
- „I cannot delete my delivery driver account“
„I cannot delete my delivery driver account“
Original„Não consigo apagar minha conta de entregador“
Practical takeaways
Refunds are delayed or denied when orders are not delivered. The app’s refund system is unreliable. Support is limited to a basic AI chat with few options. To improve refund chances, customers should document issues early, contact support multiple times, and consider using alternative platforms with more predictable refund policies.
What customers said:
- „They didn't refund me even a single peso.“
„They didn't refund me even a single peso.“
Original„no me reembolsaron ni 1 pesos extra“
- „Rappi won't give me a refund.“
„Rappi won't give me a refund.“
Original„rappi no me quiere dar rembolso“
- „It won't let me request a refund“
„It won't let me request a refund“
Original„no deja rembolsar“
Customer voices
Short excerpts - full reviews are available at the original source.
„They canceled the order and didn't refund my money.“
„I made a purchase that never arrived, and they didn't refund my 70 reais.“
„WHEN ARE YOU GOING TO REFUND ME FOR THE PART OF THE ORDER THAT NEVER ARRIVED?“
„I cannot delete my delivery driver account“
„They won't give me my money back.“
„I have to wait for a delayed refund.“
„I demand a refund of my money“
„I was just looking for a refund.“
Cite this page
Citatio (2026). Rappi Returns & refunds – No delivery issued: customer reviews Septemb. Retrieved 18 September 2026 from https://citatio.ai/rappi-reviews/returns/no-delivery-issued/
Data verifiable via our public audit log: Methodology · Transparency