Rappi Reviews & Ratings October 2026
Rappi reviews: the verdict
Reviewers report widespread dissatisfaction with Rappi, highlighting persistent issues across multiple areas. The overall rating is 1.6 out of 5 based on 8,335 reviews, showing a slight decline to 1.7 over the last 12 months from 7,750 reviews. Customers describe customer service as largely unresponsive, with 96% of 3,101 mentions negative, particularly concerning account access and unresolved disputes. Delivery problems are reported in 96% of 2,355 mentions, including failed deliveries, incorrect orders, and lack of tracking. Billing and payment issues appear in 99% of 1,582 mentions, with users frequently reporting unauthorized charges and refund denials. Ordering and website functionality receive 96% negative feedback from 1,515 mentions, while product quality sees 91% negative sentiment from 988 mentions.
Key findings
- Across 8,335 reviews on 4 portals, the recency-weighted average is 1.6 out of 5.
- The last 12 months average 1.7 out of 5 from 7,750 reviews (+0.1).
- Fit & sizing is the most positively rated theme: 10% of 20 mentions are positive.
- Billing & payment draws the most criticism: 99% of 1,582 mentions are negative.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
8,335 reviews · 4 portals · 2024-09 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 2,251 new reviews were analyzed; the average rating moved from 1.5 to 1.6 stars.
- New reviews
- 2,251
- Average rating
- 1.6/5 (1.5 ↑)
- Positive share
- 11% (8% ↑)
Most-discussed themes
- Customer service — +393 vs prior month
- Delivery — +321 vs prior month
- Billing & payment — +304 vs prior month
- Ordering & website — +194 vs prior month
- Quality — +101 vs prior month
Rappi rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 2.19 | 112 |
| 2025-12 | 1.93 | 100 |
| 2026-01 | 1.84 | 314 |
| 2026-02 | 2.02 | 383 |
| 2026-03 | 1.70 | 509 |
| 2026-04 | 1.56 | 398 |
| 2026-05 | 1.64 | 498 |
| 2026-06 | 1.66 | 787 |
| 2026-07 | 1.69 | 875 |
| 2026-08 | 1.54 | 1047 |
| 2026-09 | 1.64 | 2251 |
| 2026-10 | 1.58 | 386 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 27% | 0% | 73% | 112 |
| 2025-12 | 18% | 1% | 81% | 100 |
| 2026-01 | 16% | 2% | 82% | 314 |
| 2026-02 | 17% | 5% | 78% | 383 |
| 2026-03 | 12% | 3% | 85% | 509 |
| 2026-04 | 9% | 3% | 88% | 398 |
| 2026-05 | 11% | 2% | 86% | 498 |
| 2026-06 | 10% | 4% | 87% | 787 |
| 2026-07 | 10% | 3% | 88% | 875 |
| 2026-08 | 8% | 2% | 89% | 1047 |
| 2026-09 | 11% | 3% | 86% | 2251 |
| 2026-10 | 11% | 2% | 87% | 386 |
Themes over time
Data as table
| Month | Customer service | Delivery | Billing & payment | Ordering & website | Quality | Returns & refunds |
|---|---|---|---|---|---|---|
| 2025-11 | 1.7 | 2.0 | 1.0 | 1.1 | 2.5 | 1.3 |
| 2025-12 | 1.8 | 1.8 | 1.3 | 2.0 | 1.9 | 1.6 |
| 2026-01 | 1.6 | 1.5 | 1.2 | 1.3 | 2.0 | 1.1 |
| 2026-02 | 1.5 | 1.7 | 1.4 | 1.6 | 2.1 | 1.1 |
| 2026-03 | 1.3 | 1.3 | 1.1 | 1.2 | 1.5 | 1.1 |
| 2026-04 | 1.2 | 1.3 | 1.1 | 1.1 | 1.2 | 1.2 |
| 2026-05 | 1.1 | 1.2 | 1.1 | 1.2 | 1.3 | 1.3 |
| 2026-06 | 1.3 | 1.3 | 1.1 | 1.4 | 1.4 | 1.1 |
| 2026-07 | 1.3 | 1.3 | 1.3 | 1.5 | 1.5 | 1.2 |
| 2026-08 | 1.3 | 1.2 | 1.1 | 1.4 | 1.6 | 1.1 |
| 2026-09 | 1.3 | 1.2 | 1.1 | 1.3 | 1.4 | 1.1 |
| 2026-10 | 1.1 | 1.4 | 1.1 | 1.2 | 1.4 | 1.1 |
Latest Rappi customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„since last updates it got even worse“
„The performance of the app is awful“
„it got stuck in add email“
„couldn't pass the create an account“
„impossible to get assistance via the app“
„I am stuck after medical treatment unable to access food delivery“
Rappi review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Customer service3101× mentions
115positive2972negativeDelivery2355× mentions
77positive2265negative- Delivery Failure (23)
Billing & payment1582× mentions
9positive1569negativeOrdering & website1515× mentions
41positive1455negativeQuality988× mentions
76positive898negativeReturns & refunds930× mentions
6positive920negative- No delivery issued (23)
Value for money583× mentions
50positive527negativeCommunication563× mentions
7positive553negativeDurability32× mentions
3positive29negativeFit & sizing20× mentions
2positive17negativePackaging15× mentions
1positive12negativeMaterial2× mentions
0positive2negative
Reviews about Rappi customer service
3,101 mentions · 4% positive · 96% negative
Rappi’s customer service has 2,447 negative mentions and only 101 positive ones. Most complaints involve inaccessible support, unresponsive teams, and unresolved account issues. Users report being locked out of accounts without explanation or recovery options. Deliverers say their accounts are blocked suddenly and without warning, stopping income for months. A few positive experiences mention quick responses or helpful staff, but these are rare. Frustration is consistent around account access, payment disputes, and lack of follow-up. No monthly history is available, but negative sentiment remains strong and unchanged.
What customers praise
A small number of users report responsive and courteous support, especially for payment issues or delivery errors. One user said Rappi’s help team was amiable and fast, issuing a refund quickly after an unauthorized payment. Others praised delivery riders for their speed and politeness, linking this to good overall service. These positive experiences are brief and centered on specific, resolved incidents, not broader system reliability.
What customers said:
- „When I had an unauthorized charge, customer support was kind and fast.“
„When I had an unauthorized charge, customer support was kind and fast.“
Original„cuando tuve un pago no autorizado el servicio de ayuda fue amable y rápido“
- „They helped me quickly.“
„They helped me quickly.“
Original„me atendieron rápido“
Common complaints
Users frequently report being locked out of accounts without explanation and unable to regain access via email or phone. Many deliverers experience sudden, unjustified account blocks that stop earning for months. Some say they made repeated attempts to contact support with no response. Users also commonly face inability to recover lost earnings or resolve payment discrepancies, leaving them with no recourse.
What customers said:
- „I lost access to my Rappi account.“
„I lost access to my Rappi account.“
Original„Perdi o acesso à minha conta Rappi“
- „My Rappi account was deactivated without explanation“
„My Rappi account was deactivated without explanation“
Original„Minha conta Rappi foi inativada sem explicação“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„I've already contacted every type of support.“
„My Rappi account has been permanently blocked.“
„customer service disappears.“
Reviews about Rappi delivery
2,355 mentions · 3% positive · 96% negative
Rappi’s delivery service has 1861 negative mentions compared to 66 positive ones, showing widespread dissatisfaction. Key issues include failed deliveries, incorrect orders, and poor customer support. Users report receiving wrong items, not receiving orders at all, and having refunds denied despite clear evidence. Delivery tracking is unreliable, and support is unresponsive, with some customers waiting months for resolution. A few positive reviews mention fast delivery and good promotions, but these are outweighed by systemic problems with reliability and accountability. There is no monthly history data to show improvement over time.
What customers praise
Rappi delivers orders in as little as 15 minutes, a feature some users appreciate. Many users highlight frequent promotions and a wide variety of products. Rappi is considered the best option for food and grocery delivery in certain cities. Delivery riders are often described as polite and efficient. Some users report satisfactory resolution of issues like unauthorized charges. These positive experiences, though rare, show the platform works well when functioning as intended.
What customers said:
- „A very good option for delivery“
„A very good option for delivery“
Original„muy buena opción para pedir delivery“
- „I'll test how fast they are tomorrow.“
„I'll test how fast they are tomorrow.“
Original„mañana probaré q tan rápido son“
Common complaints
Customers report not receiving orders, with some charged but never delivered. Others received incorrect items, including wrong brands or entirely wrong products. Many say they sent messages via WhatsApp but got no response from customer service. Some claim Rappi falsely confirmed delivery using incorrect codes and denied refunds despite proof of non-receipt. These issues reveal serious flaws in delivery verification and support processes.
What customers said:
- „However, only one of the original model arrived.“
„However, only one of the original model arrived.“
Original„Porém veio apenas uma do modelo original“
- „My bike brake broke and I couldn't complete the route.“
„My bike brake broke and I couldn't complete the route.“
Original„meu freio na bicicleta quebrou e n tinha como fazer a rota“
Representative delivery reviews
Short excerpts - full reviews are available at the original source.
„It's been almost forty minutes and they haven't even found a courier.“
„I did not receive the wet wipes I bought through Rappi.“
„I did not receive my order of R$ 551.00“
Rappi: Delivery Failure
23 mentions · 0positive · 23negative
Rappi has 23 reported delivery failures with no positive mentions. All reviews are negative, focusing on orders not arriving, repeated refund issues, and unresponsive support. Customers paid for items that never arrived. The app marked deliveries as complete incorrectly and blocked access to support. Customer service did not respond. No monthly data shows improvement. The pattern of complaints is consistent and repetitive. Delivery failure is a critical flaw that undermines trust in Rappi’s reliability.
What customers said:
- „The timer kept resetting and increasing every time it hit zero.“
„The timer kept resetting and increasing every time it hit zero.“
Original„O cronômetro ia resetando e aumentando toda vez que chegava no zero.“
- „I did not receive my order.“
„I did not receive my order.“
Original„Não recebi meu pedido“
Reviews about Rappi billing & payment
1,582 mentions · 1% positive · 99% negative
Rappi's billing and payment system has 1,201 negative mentions compared to 9 positive ones. Users report unauthorized charges, failed refunds, and unexplained account deductions without clear explanations or resolution. Common issues include being charged for canceled orders, services never received, or subscriptions activated without consent. Customer support is frequently described as unresponsive or ineffective. A few users note successful payments and rare refunds, but these cases are far outweighed by reports of financial harm and poor accountability. No improvement over time can be confirmed due to lack of monthly history data, but the consistent pattern of complaints indicates long-standing systemic problems in how Rappi manages billing and user funds.
What customers praise
Customers often praise Rappi for its payment flexibility and occasional successful refunds. The app supports multiple payment methods. In rare cases, refunds are processed after a dispute. One user reported a single incorrect charge was reversed. Another noted payments were processed smoothly when the app worked correctly. These positive experiences, though infrequent, show the system can function properly when conditions are right.
What customers said:
- „They eventually refunded my money.“
„They eventually refunded my money.“
Original„luego me repusieron el dinero“
- „All payment methods can be used.“
„All payment methods can be used.“
Original„se puede usar todos los metodos de pagó“
Common complaints
Unauthorized charges, failed refunds, and unexplained deductions are the most common complaints. Users report being charged for canceled orders, services they never received, or subscription plans activated without consent. Many were charged repeatedly for the same order or for deliveries that never arrived. A significant number say their accounts were hacked, leading to fraudulent charges and financial losses they cannot recover. Customer support is often poor or nonexistent.
What customers said:
- „They want to charge me a service fee.“
„They want to charge me a service fee.“
Original„querem me cobrar taxa de serviço“
- „Rappi makes incomplete weekly payments.“
„Rappi makes incomplete weekly payments.“
Original„a rap faz o pagamento semanal incompleto“
Representative billing & payment reviews
Short excerpts - full reviews are available at the original source.
„They have been deducting an amount from my account since June.“
„For what reason, cause, or circumstance, I do not know.“
„I was wrongly charged R$ 85 for a canceled and returned order.“
Reviews about Rappi ordering & website
1,515 mentions · 3% positive · 96% negative
Rappi’s ordering process and website functionality have serious issues, with 1,212 negative mentions and only 36 positive ones. Most complaints involve account creation and access problems, failed or unfulfilled deliveries, and unexpected charges. Users report being blocked from creating accounts despite providing correct documentation, losing access to accounts, or having accounts canceled without explanation. Many were charged but never received their orders. A small number of users praise the app’s speed, variety of options, and convenience for quick grocery runs. These positive experiences are rare and often outweighed by frustration. No monthly trend data is available, but consistent negative feedback indicates long-standing problems with reliability and customer support.
What customers praise
Rappi delivers groceries in as little as 15 minutes in urban areas like Curitiba. The app offers products from supermarkets and convenience shops. Users value avoiding lines and crowds, especially when stores are closed or hard to reach. The interface is functional and easy to use for ordering and tracking deliveries.
What customers said:
- „The app allows you to check different options, place an order, and track it.“
„The app allows you to check different options, place an order, and track it.“
Original„La aplicación permite consultar diferentes opciones, realizar el pedido y darle seguimiento.“
- „The only thing I would like them to add is a filter to sort items from lowest to…“
„The only thing I would like them to add is a filter to sort items from lowest to highest price or vice versa.“
Original„Lo único que me gustaria que agreguen es el filtro para ooder ver las cosas de menor a mayor precio o viceversa“
Common complaints
Account access and creation failures are the most common complaints. Users cannot sign up or create new accounts after deleting old ones. Many are denied registration without clear reasons, even with correct documents. Delivery issues are widespread: customers report being charged but not receiving orders. Some were charged for products they did not receive or for items substituted without notice. App crashes, payment errors, and the inability to update delivery addresses during order preparation are also frequently reported.
What customers said:
- „I didn't receive my Rappi order“
„I didn't receive my Rappi order“
Original„Não recebi meu pedido da Rappi“
- „I can't create a new Rappi delivery account after deleting my old one“
„I can't create a new Rappi delivery account after deleting my old one“
Original„Não consigo criar nova conta Rappi Entregador após excluir a antiga“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„I've never had a Rappi account and I can't create a new one.“
„When I arrived at the customer's location, the order had already been stolen.“
„I went to pick up an order at store P.“
Reviews about Rappi quality
988 mentions · 8% positive · 91% negative
Rappi has 758 negative mentions compared to 68 positive ones, indicating widespread customer dissatisfaction. Most complaints focus on product accuracy, delivery reliability, and app performance. Customers report receiving incorrect, damaged, or expired items, including wrong capsules, underweight meat, and expired groceries, with little to no resolution or refunds. The app is criticized for being slow, unstable, and poorly designed, with frequent crashes and confusing layouts. A small number of users mention convenience and fast delivery, but these positive comments are outweighed by consistent issues with reliability and transparency. No monthly feedback history is available, but the current imbalance suggests a long-standing pattern of quality problems.
What customers praise
A small number of users value Rappi for quick deliveries during emergencies or when local stores are closed. Some praise the app’s broad selection and food quality, especially pizzas, which they describe as tasty and well-delivered. A few appreciate Rappi’s ecosystem for managing daily needs, despite minor interface issues. These positive experiences are tied to specific deliveries or features and remain rare in overall feedback.
What customers said:
- „I have found the Rappi ecosystem interesting.“
„I have found the Rappi ecosystem interesting.“
Original„el ecosistema de rappi me ha parecido interesante“
- „really cool for when you're short on time“
„really cool for when you're short on time“
Original„muy copado para cuando estás corto de tiempo“
Common complaints
Customers report receiving wrong items, underweight goods, and expired food. Many were charged for items they never received or for products that differed significantly from their orders. The app frequently crashes, freezes, or fails to load. The interface is cluttered, with overlapping text and poorly displayed images, making navigation difficult. Support responses are often unhelpful, with no refunds or resolutions provided.
What customers said:
- „I received the wrong capsules for my Nespresso machine.“
„I received the wrong capsules for my Nespresso machine.“
Original„Recebi cápsulas erradas para minha máquina Nespresso“
- „I received less meat than I ordered.“
„I received less meat than I ordered.“
Original„Recebi menos carne do que pedi“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„The photo and description are off-screen, making it impossible to see or read anything.“
„The text covers almost the entire map.“
„I only received 606g of meat instead of 5kg“
Reviews about Rappi returns & refunds
930 mentions · 1% positive · 99% negative
Rappi's returns and refunds process has drawn 769 negative mentions compared to only 4 positive ones. Most complaints involve delayed or denied refunds, no communication from customer support, and users not being reimbursed despite not receiving orders. Some users report being blocked from their accounts or unable to close them. Others received incorrect items or had deliveries sent to the wrong address with no resolution. A few positive cases involve quick, helpful support for unauthorized charges, but these are uncommon. The overall trend shows ongoing dissatisfaction, with users citing poor refund follow-through and unresponsive or automated customer service. No monthly history is available to track changes over time, but current sentiment remains strongly negative.
What customers praise
A small number of users value the speed and clarity of Rappi's delivery tracking, which enables real-time order monitoring. Some users report that Rappi's support team responded quickly to unauthorized charges and issued refunds. One user was reimbursed for unused Prime subscription benefits, which they considered fair and efficient. These positive experiences are rare but show the system can function effectively in specific cases.
What customers said:
- „They refunded my money since I hadn't used the Pro plan benefits.“
„They refunded my money since I hadn't used the Pro plan benefits.“
Original„me devolvieron el dinero ya que no había usado los beneficios del plan pro“
- „the only bad thing is that they don't sell figurines“
„the only bad thing is that they don't sell figurines“
Original„lo único malo es que no venden figuritas“
Common complaints
Users frequently report not receiving orders, with many denied refunds despite clear evidence. Some receive incorrect items or deliveries meant for others and still cannot get refunds. Many say their accounts are blocked without explanation or cannot be closed. Customer support often does not respond, and users are sometimes told to open new tickets or are sent to automated systems that provide no real assistance.
What customers said:
- „I want my money back.“
„I want my money back.“
Original„quero meu dinheiro de volta“
- „I am being prevented from using approximately R$1,000.00 in my balance.“
„I am being prevented from using approximately R$1,000.00 in my balance.“
Original„estou sendo impedido de utilizar aproximadamente R$ 1.000,00 em sal“
Representative returns & refunds reviews
Short excerpts - full reviews are available at the original source.
„The store cancelled the order“
„They refunded the amount, but not the full total“
„I am once again contesting the information that the refund for the order, in the amount of R$ 143.55, has already been...“
Rappi: No delivery issued
23 mentions · 1positive · 21negative
Rappi's returns and refunds process is widely criticized, with 21 negative mentions out of 23 reviews. Customers report orders never arriving, being canceled without explanation, or lost during delivery. Refunds are frequently denied despite these issues. Many users say customer support does not respond and the app does not allow them to start or complete refund requests. Although some eventually receive refunds, delays are common. The process is described as unreliable, unclear, and frustrating. No monthly history is available, but the consistent negative tone suggests the problem has persisted for a long time.
What customers said:
- „At least they refunded the money as credit for the wait.“
„At least they refunded the money as credit for the wait.“
Original„al menos me devolvieron el dinero el crédito por la espera“
- „I need a refund urgently.“
„I need a refund urgently.“
Original„preciso do reembolso com urgência“
Reviews about Rappi value for money
583 mentions · 9% positive · 90% negative
Rappi's value for money is poor, with 435 negative mentions and only 46 positive ones. Customers frequently describe products as overpriced, delivery fees as excessive, and promotional offers as misleading or unavailable. Final delivery costs often exceed expectations due to hidden fees, service charges, and mandatory tipping. A small number of users praise fast delivery and frequent discounts, especially for travel and local market orders. These positives are outweighed by complaints about inflated prices, unauthorized charges, and broken promises. Over time, perceptions of value have declined, with users reporting that the app has become more expensive and less transparent with each update. The overall trend shows growing dissatisfaction with the cost relative to the service received.
What customers said:
- „Lots of promotions and a wide variety.“
„Lots of promotions and a wide variety.“
Original„muchas promociones y mucha variedad“
- „They always have promos“
„They always have promos“
Original„siempre dan promos“
Reviews about Rappi communication
563 mentions · 1% positive · 98% negative
Rappi faces widespread customer dissatisfaction due to poor communication, with 460 negative mentions and only 6 positive ones out of 469 total references. Customers frequently report no response from customer service, especially for issues like undelivered orders, unprocessed refunds, or account problems. Many users say they sent messages via WhatsApp or the in-app channel with no reply. A small number of positive mentions describe rare cases of quick or helpful support, but these are exceptions. The pattern of poor communication has not improved over time, as there is no monthly history data to assess change.
What customers said:
- „Thanks, I got a quick response.“
„Thanks, I got a quick response.“
Original„gracias obtuve una respuesta rápida.“
- „What I would like is to be able to talk to the restaurants as well.“
„What I would like is to be able to talk to the restaurants as well.“
Original„lo que si me gustaria que tambien pudieramos hablar con los restaurantes“
Reviews about Rappi durability
32 mentions · 9% positive · 91% negative
Rappi's app reliability is a major source of user frustration. Out of 31 mentions, 28 are negative and 3 are positive, showing strong dissatisfaction. Users report frequent crashes, failure to open, freezing at startup, and problems tracking deliveries. While some long-term users say the app has worked reliably for years, most describe ongoing instability that prevents them from completing orders. Negative sentiment remains consistent, with no evidence of improvement due to lack of monthly history data. The core issue is the app's unreliability, which many say makes using the service difficult or impossible.
What customers said:
- „I've been using it for 5 years and it works very well.“
„I've been using it for 5 years and it works very well.“
Original„Tengo 5 años usándola y funciona muy bien.“
- „It always works.“
„It always works.“
Original„Siempre funciona“
Reviews about Rappi fit & sizing
20 mentions · 10% positive · 85% negative
Rappi's app interface design and functionality have consistently frustrated users. Out of 18 mentions, only 2 were positive and 15 were negative. Users describe the app as poorly laid out, with elements cut off, hard to access, or visually overwhelming. Buttons, menus, and text are often too large, improperly scaled, or hidden in narrow sections, making navigation difficult. The app is unresponsive, glitchy, and ill-suited to various devices, especially older models or those not running Android or iOS 17+. No monthly history shows improvement or decline. A few users praised the app's simplicity and usability, but the majority report ongoing issues.
What customers said:
- „Better usability.“
„Better usability.“
Original„Melhor usabilidade,“
- „The details and tracking map appear in a narrow tab on the left, with everything…“
„The details and tracking map appear in a narrow tab on the left, with everything crammed in there.“
Original„los detalles y el mapa de seguimiento aparecen en una pestaña estrecha a la izquierda, con todo apiñado ahí“
Reviews about Rappi packaging
15 mentions · 7% positive · 80% negative
Rappi’s packaging receives widespread criticism, with 12 negative mentions, 1 positive, and 2 neutral comments. Customers consistently report poor packaging quality leading to damaged, incomplete, or spoiled deliveries. Items often arrive crushed, leaking, or destroyed, especially perishable goods like ice cream, sushi, and soup. A few customers received incorrect products due to misleading or hidden labeling. One positive review praised thoughtful presentation and a handwritten note. No significant changes in feedback over time are detectable due to lack of monthly history data.
What customers said:
- „careful presentation“
„careful presentation“
Original„presentación cuidada“
- „Items were completely thawed - I had to throw everything away.“
„Items were completely thawed - I had to throw everything away.“
Original„itens totalmente descongelados - tive de jogar tudo fora“
Rappi review sources, coverage and method
The overall 1.6 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 1.7 / 5 | 3,797 | 45.6% | View profile ↗ | |
| Apple App Store | 1.7 / 5 | 3,593 | 43.1% | View profile ↗ | |
| Google Play | 1.6 / 5 | 550 | 6.6% | View profile ↗ | |
| Reclame Aqui | 1.0 / 5 | 395 | 4.7% | View profile ↗ | |
| Weighted overall | 1.6 / 5 | 8,335 | 100% | ||
Period covered: 2024-09 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 3,797 reviews
- Apple App Store : 3,593 reviews
- Google Play : 550 reviews
- Reclame Aqui : 395 reviews
Period covered: Sept 2024 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Reclame Aqui hosts consumer complaints, not star reviews — this data reflects grievances and how the company resolves them, and skews negative by design.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
Cite this page
Citatio (2026). Rappi Reviews October 2026 – 1.6/5 from 8,335 reviews. Retrieved 7 October 2026 from https://citatio.ai/rappi-reviews/
Data verifiable via our public audit log: Methodology · Transparency