Rappi Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This audit analyzes 6,856 publicly available reviews of Rappi from 4 platforms, providing a complete, evidence-based view of Rappi's reputation. The overall rating, recurring customer themes, sentiment trends over time, and a SWOT summary are all derived from the reviews and include direct sources.
Key findings
- Rappi has a 1.7 out of 5 stars average across 6,856 reviews on four portals.
- Fit and sizing received the highest positive ratings, mentioned positively in 2 out of 18 customer reviews.
- Billing and payment receive the most criticism, with 1201 out of 1213 mentions being negative.
What changed in August 2026
In August 2026, 1,047 new reviews were analyzed; the average rating moved from 1.7 to 1.5 stars.
- New reviews
- 1,047
- Average rating
- 1.5/5 (1.7 ↓)
- Positive share
- 8% (10% ↓)
Most-discussed themes
- Customer service — +29 vs prior month
- Delivery — +79 vs prior month
- Billing & payment — +39 vs prior month
- Ordering & website — +36 vs prior month
- Quality — +55 vs prior month
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 99% negative across 1213 mentions
- Returns & refunds: 99% negative across 777 mentions
- Communication: 99% negative across 469 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 1.7 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 1.7 / 5 | 3,390 | 49.4% | View profile ↗ | |
| Google Play | 1.7 / 5 | 2,805 | 40.9% | View profile ↗ | |
| Google Play | 1.6 / 5 | 541 | 7.9% | View profile ↗ | |
| Reclame Aqui | 1.0 / 5 | 120 | 1.8% | View profile ↗ | |
| Weighted overall | 1.7 / 5 | 6,856 | 100% | ||
What this analysis covers
- Apple App Store : 3,390 reviews
- Google Play : 2,805 reviews
- Google Play : 541 reviews
- Reclame Aqui : 120 reviews
Period covered: Sept 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Reclame Aqui hosts consumer complaints, not star reviews — this data reflects grievances and how the company resolves them, and skews negative by design.
Themes in the reviews
Customer service2561× mentions
101positive2447negativeCustomer service has 2561 mentions, with 4% positive feedback and 96% negative feedback, making it a common pain point.
Delivery1940× mentions
66positive1861negativeDelivery has 1940 mentions, with 3% positive feedback and 96% negative feedback. Delivery is a common pain point.
- Delivery Failure (23)
Ordering & website1265× mentions
36positive1212negativeOrdering & website has 1265 mentions, with 3% positive feedback and 96% negative feedback. This makes Ordering & website a common pain point.
Billing & payment1213× mentions
9positive1201negativeBilling & payment has 1213 mentions, with 1% positive feedback and 99% negative feedback. This makes billing and payment a common pain point.
Quality839× mentions
68positive758negativeQuality has 839 mentions, with 7% positive feedback and 91% negative feedback. Quality is a common pain point.
Returns & refunds777× mentions
4positive769negativeReturns & refunds received 777 mentions, with 1% positive feedback and 99% negative. This makes returns and refunds a common pain point.
- No delivery issued (23)
Value for money486× mentions
46positive435negativeValue for money is a common pain point, with 90% of 486 mentions being negative and 9% positive.
Communication469× mentions
6positive460negativeCommunication has 469 mentions, with 1% positive feedback and 99% negative feedback. Communication is a common pain point.
Durability31× mentions
3positive28negativeDurability is a common pain point, with 92% of 31 mentions being negative and 8% positive.
Fit & sizing18× mentions
2positive15negativeFit & sizing received 18 mentions, with 13% positive feedback and 83% negative feedback. Fit & sizing is a common pain point.
Packaging15× mentions
1positive12negativePackaging receives 5% positive feedback and 86% negative feedback across 15 mentions, making it a common pain point.
Material2× mentions
0positive2negativeMaterial has a 0% positive feedback rate and a 100% negative feedback rate across 2 mentions. Material is a common pain point.
Themes over time
Data as table
| Month | Customer service | Delivery | Ordering & website | Billing & payment | Quality | Returns & refunds |
|---|---|---|---|---|---|---|
| 2025-10 | 1.6 | 1.9 | 1.2 | 1.4 | 1.8 | 1.4 |
| 2025-11 | 1.7 | 2.0 | 1.1 | 1.0 | 2.5 | 1.3 |
| 2025-12 | 1.8 | 1.8 | 2.0 | 1.3 | 1.9 | 1.6 |
| 2026-01 | 1.6 | 1.5 | 1.3 | 1.2 | 2.0 | 1.1 |
| 2026-02 | 1.5 | 1.7 | 1.6 | 1.4 | 2.1 | 1.1 |
| 2026-03 | 1.3 | 1.3 | 1.2 | 1.1 | 1.5 | 1.1 |
| 2026-04 | 1.2 | 1.3 | 1.1 | 1.1 | 1.2 | 1.2 |
| 2026-05 | 1.1 | 1.2 | 1.2 | 1.1 | 1.3 | 1.3 |
| 2026-06 | 1.3 | 1.3 | 1.4 | 1.1 | 1.4 | 1.1 |
| 2026-07 | 1.3 | 1.3 | 1.5 | 1.3 | 1.5 | 1.2 |
| 2026-08 | 1.3 | 1.2 | 1.4 | 1.1 | 1.6 | 1.1 |
| 2026-09 | 1.3 | 1.3 | 1.3 | 1.1 | 1.4 | 1.1 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.04 | 112 |
| 2025-11 | 2.19 | 112 |
| 2025-12 | 1.93 | 100 |
| 2026-01 | 1.84 | 314 |
| 2026-02 | 2.02 | 383 |
| 2026-03 | 1.70 | 509 |
| 2026-04 | 1.56 | 398 |
| 2026-05 | 1.64 | 498 |
| 2026-06 | 1.66 | 787 |
| 2026-07 | 1.69 | 875 |
| 2026-08 | 1.55 | 1047 |
| 2026-09 | 1.67 | 1158 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 22% | 2% | 76% | 112 |
| 2025-11 | 27% | 0% | 73% | 112 |
| 2025-12 | 18% | 1% | 81% | 100 |
| 2026-01 | 16% | 2% | 82% | 314 |
| 2026-02 | 17% | 5% | 78% | 383 |
| 2026-03 | 12% | 3% | 85% | 509 |
| 2026-04 | 9% | 3% | 88% | 398 |
| 2026-05 | 11% | 2% | 86% | 498 |
| 2026-06 | 10% | 4% | 87% | 787 |
| 2026-07 | 10% | 3% | 88% | 875 |
| 2026-08 | 8% | 2% | 89% | 1047 |
| 2026-09 | 12% | 3% | 85% | 1158 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Do you assist Rappi Turbo couriers in situations like this?“
„I had a motorcycle accident and would like to know two things“
„I need assistance and an earnings statement after a motorcycle accident“
„I am a delivery driver and I don't understand the reason for my block.“
„Rappi won't resolve the issue.“
„Sephora canceled my complaint.“
„Unjustified block.“
„I would like to dispute the refund amount for this order.“
Frequently asked questions
How do customers rate Rappi overall?
Rappi has a 1.7 out of 5 star rating based on 6,856 reviews analyzed across four portals.
Cite this page
Citatio (2026). Rappi Reviews September 2026 – 1.7/5 from 6,856 reviews. Retrieved 18 September 2026 from https://citatio.ai/rappi-reviews/
Data verifiable via our public audit log: Methodology · Transparency