How is the returns & refunds of Rappi?
Rappi's returns and refunds process has drawn 769 negative mentions compared to only 4 positive ones. Most complaints involve delayed or denied refunds, no communication from customer support, and users not being reimbursed despite not receiving orders. Some users report being blocked from their accounts or unable to close them. Others received incorrect items or had deliveries sent to the wrong address with no resolution. A few positive cases involve quick, helpful support for unauthorized charges, but these are uncommon. The overall trend shows ongoing dissatisfaction, with users citing poor refund follow-through and unresponsive or automated customer service. No monthly history is available to track changes over time, but current sentiment remains strongly negative.
What customers praise
A small number of users value the speed and clarity of Rappi's delivery tracking, which enables real-time order monitoring. Some users report that Rappi's support team responded quickly to unauthorized charges and issued refunds. One user was reimbursed for unused Prime subscription benefits, which they considered fair and efficient. These positive experiences are rare but show the system can function effectively in specific cases.
What customers said:
- „They refunded my money since I hadn't used the Pro plan benefits.“
„They refunded my money since I hadn't used the Pro plan benefits.“
Original„me devolvieron el dinero ya que no había usado los beneficios del plan pro“
- „the only bad thing is that they don't sell figurines“
„the only bad thing is that they don't sell figurines“
Original„lo único malo es que no venden figuritas“
Common complaints
Users frequently report not receiving orders, with many denied refunds despite clear evidence. Some receive incorrect items or deliveries meant for others and still cannot get refunds. Many say their accounts are blocked without explanation or cannot be closed. Customer support often does not respond, and users are sometimes told to open new tickets or are sent to automated systems that provide no real assistance.
What customers said:
- „I want my money back.“
„I want my money back.“
Original„quero meu dinheiro de volta“
- „I am being prevented from using approximately R$1,000.00 in my balance.“
„I am being prevented from using approximately R$1,000.00 in my balance.“
Original„estou sendo impedido de utilizar aproximadamente R$ 1.000,00 em sal“
- „Rappi denied the refund“
„Rappi denied the refund“
Original„a Rappi negou o reembolso“
How it has changed over time
Rappi’s returns and refunds process has no available monthly history data. Without this data, it is impossible to determine if user dissatisfaction has improved, worsened, or stayed the same. The absence of historical tracking prevents trend analysis or evaluation of policy changes. User frustration remains consistent, but no conclusions about change over time can be made.
What customers said:
- „I cannot delete my delivery driver account“
„I cannot delete my delivery driver account“
Original„Não consigo apagar minha conta de entregador“
Practical takeaways
Refunds at Rappi often face delays and challenges, especially for missing or incorrect orders. Users should keep records of orders, delivery attempts, and communications with Rappi. If support does not respond, users may need to escalate through consumer protection channels. Some users report successful refunds, but the process is slow and inconsistent. Rappi’s automated support system is a major obstacle, so users should expect to repeat requests or seek external help.
What customers said:
- „they refuse to refund my money“
„they refuse to refund my money“
Original„se recusa a devolver meu dinheiro“
- „I'm not getting a response“
„I'm not getting a response“
Original„não tenho retorno“
- „I can't eat the stewed jelly.“
„I can't eat the stewed jelly.“
Original„Não consigo consumir geleia estufada“
Sub-topics
- No delivery issued - 23 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„The store cancelled the order“
„They refunded the amount, but not the full total“
„I am once again contesting the information that the refund for the order, in the amount of R$ 143.55, has already been...“
„I did not receive the refund for order *****“
„A disaster; if you have a problem, they wash their hands of it and refuse to give you a refund.“
„I didn't authorize that and I didn't even get a refund.“
„You can't get a refund on this app.“
„They refused to refund my money or let me file a complaint with consumer protection.“
Cite this page
Citatio (2026). Rappi Returns & refunds: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/rappi-reviews/returns/
Data verifiable via our public audit log: Methodology · Transparency