Rappi: Delivery Failure (Delivery)
Rappi has 23 reported delivery failures with no positive mentions. All reviews are negative, focusing on orders not arriving, repeated refund issues, and unresponsive support. Customers paid for items that never arrived. The app marked deliveries as complete incorrectly and blocked access to support. Customer service did not respond. No monthly data shows improvement. The pattern of complaints is consistent and repetitive. Delivery failure is a critical flaw that undermines trust in Rappi’s reliability.
What Customers Praise
Rappi promises 10-minute delivery with its Turbo option. Actual delivery times often exceed 40 minutes or reach up to four hours. The app’s countdown timer resets repeatedly. This gap between advertised speed and real performance causes consistent user frustration.
What customers said:
- „The timer kept resetting and increasing every time it hit zero.“
„The timer kept resetting and increasing every time it hit zero.“
Original„O cronômetro ia resetando e aumentando toda vez que chegava no zero.“
Common Complaints
Users report that Rappi frequently fails to deliver orders despite payment, with many unable to receive refunds. Rappi denied reembolsos or delayed processing them for weeks. The app lacks accessible support, blocking chat access, offering no phone number, and not responding to WhatsApp messages. Some users say the app falsely showed delivery completion.
What customers said:
- „I did not receive my order.“
„I did not receive my order.“
Original„Não recebi meu pedido“
- „I did not receive my purchase made through Rappi.“
„I did not receive my purchase made through Rappi.“
Original„Não recebi minha compra feita pelo Rappi“
- „My Carrefour order was not delivered“
„My Carrefour order was not delivered“
Original„Meu pedido do Carrefour não foi entregue“
How It Has Changed Over Time
No monthly history is available to track delivery failure rates over time. Complaints consistently mention non-delivery, failed refunds, and broken support. These issues have not shown noticeable improvement. The lack of data reflects poor transparency in tracking or reporting delivery outcomes, not better performance.
What customers said:
- „Waiting over five months for the Help jacket“
„Waiting over five months for the Help jacket“
Original„Mais de cinco meses aguardando a blusa da Help“
Practical Takeaways
Users facing delivery failures should document every interaction, save messages, take screenshots of app status, and keep payment records. Contact Rappi via WhatsApp and any available email, and escalate if there is no response. If a refund is not issued within a reasonable time, dispute the charge with your bank. Do not rely on the app’s automated support, as it frequently fails to respond or resolve issues.
What customers said:
- „My order was not delivered“
„My order was not delivered“
Original„Meu pedido não foi entregue“
- „I didn't receive my Assaí order from Rappi“
„I didn't receive my Assaí order from Rappi“
Original„Não recebi meu pedido do Assaí pelo Rappi“
- „The order was not delivered!“
„The order was not delivered!“
Original„Pedido não foi entregue!“
Customer voices
Short excerpts - full reviews are available at the original source.
„Rappi used a gate code to confirm delivery“
„The delivery person never even came to the destination.“
„It was not delivered.“
„It hadn't arrived by 7:00 PM“
„Order not delivered.“
„They advertise 10-minute turbo delivery, but I waited over 40 minutes and the order was never delivered.“
„I bought garlic and onions via Rappi Turbo and those items were not delivered.“
„My order was paid for but never delivered.“
Cite this page
Citatio (2026). Rappi Delivery – Delivery Failure: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/rappi-reviews/delivery/delivery-failure/
Data verifiable via our public audit log: Methodology · Transparency