How is the delivery of Rappi?
Rappi’s delivery service has 1861 negative mentions compared to 66 positive ones, showing widespread dissatisfaction. Key issues include failed deliveries, incorrect orders, and poor customer support. Users report receiving wrong items, not receiving orders at all, and having refunds denied despite clear evidence. Delivery tracking is unreliable, and support is unresponsive, with some customers waiting months for resolution. A few positive reviews mention fast delivery and good promotions, but these are outweighed by systemic problems with reliability and accountability. There is no monthly history data to show improvement over time.
What customers praise
Rappi delivers orders in as little as 15 minutes, a feature some users appreciate. Many users highlight frequent promotions and a wide variety of products. Rappi is considered the best option for food and grocery delivery in certain cities. Delivery riders are often described as polite and efficient. Some users report satisfactory resolution of issues like unauthorized charges. These positive experiences, though rare, show the platform works well when functioning as intended.
What customers said:
- „A very good option for delivery“
„A very good option for delivery“
Original„muy buena opción para pedir delivery“
- „I'll test how fast they are tomorrow.“
„I'll test how fast they are tomorrow.“
Original„mañana probaré q tan rápido son“
- „Fast with many promotions.“
„Fast with many promotions.“
Original„rápido con muchas promociones“
Common complaints
Customers report not receiving orders, with some charged but never delivered. Others received incorrect items, including wrong brands or entirely wrong products. Many say they sent messages via WhatsApp but got no response from customer service. Some claim Rappi falsely confirmed delivery using incorrect codes and denied refunds despite proof of non-receipt. These issues reveal serious flaws in delivery verification and support processes.
What customers said:
- „However, only one of the original model arrived.“
„However, only one of the original model arrived.“
Original„Porém veio apenas uma do modelo original“
- „My bike brake broke and I couldn't complete the route.“
„My bike brake broke and I couldn't complete the route.“
Original„meu freio na bicicleta quebrou e n tinha como fazer a rota“
- „I received the wrong items from Rappi“
„I received the wrong items from Rappi“
Original„Recebi compras erradas do Rappi“
How it has changed over time
No monthly history data is available to assess delivery performance changes over time. Delivery issues show no improvement or worsening trend. The current data reveals a consistent pattern of problems. There is no evidence of shifts in customer sentiment across months. Without historical context, the delivery service issues appear to be long-standing, not a recent decline.
What customers said:
- „The app indicated that the delivery person was arriving.“
„The app indicated that the delivery person was arriving.“
Original„Indicou pelo aplicativo que o entregador estava chegando.“
Practical takeaways
Rappi delivery has a high rate of negative feedback, especially for high-value or time-sensitive orders. Customers should keep detailed records of orders and communications, including screenshots and timestamps, in case a refund is needed. Rappi’s automated delivery confirmation is unreliable; users must verify receipt in person. Despite promotions and fast delivery times, the risk of non-delivery or incorrect items is significant. Rappi is less reliable than alternatives with stronger accountability.
What customers said:
- „I received orders, but they aren't mine.“
„I received orders, but they aren't mine.“
Original„eu recebi compras e só que elas não são as minhas“
- „There are always issues with the delivery drivers.“
„There are always issues with the delivery drivers.“
Original„Siempre hay problemas con los repartidores“
- „Rappi used a gate code to confirm delivery“
„Rappi used a gate code to confirm delivery“
Original„Rappi usou código de portaria para confirmar entrega“
Sub-topics
- Delivery Failure - 23 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„It's been almost forty minutes and they haven't even found a courier.“
„I did not receive the wet wipes I bought through Rappi.“
„I did not receive my order of R$ 551.00“
„Rappi delivered someone else's order“
„Delivery takes too long.“
„The food arrives messy.“
„Everything arrives melted because they give delivery drivers multiple orders at once.“
„Delivery times are poor.“
Cite this page
Citatio (2026). Rappi Delivery: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/rappi-reviews/delivery/
Data verifiable via our public audit log: Methodology · Transparency