Pixum: Delivery experiences
Reviewers report that Pixum’s delivery experience has been mixed, with a clear majority expressing satisfaction despite notable concerns. Of the 277 mentions, 179 are positive and 82 are negative, indicating a generally favorable trend. Over time, customer sentiment has fluctuated, with strong praise for speed and quality in late 2025 and early 2026, followed by a dip in ratings during January and February 2026, likely due to delays and poor communication. However, satisfaction rebounded sharply from May 2026 onward, with multiple 4.75 and 4.88-star reviews in June and July 2026, suggesting improvements in delivery reliability and customer service. While some users still report long wait times and unresponsive support, many highlight fast shipping and consistent quality, especially for repeat customers.
What customers praise
Customers frequently praise Pixum’s delivery speed, particularly for orders that arrive within a few days. Several reviewers mention receiving their products quickly, with one calling it 'extremely fast delivery' and another noting that items arrived 'in a few days already.' The combination of fast processing and short delivery times is often cited as a key reason for repeat business. Many users emphasize that the speed, paired with high-quality output, makes the service worth the cost.
What customers said:
- „The quick delivery“
„The quick delivery“
Original„Die schnelle Lieferung“
- „the delivery times are short“
„the delivery times are short“
Original„die Lieferzeiten sind kurz“
- „Very fast delivery, everything is great.“
„Very fast delivery, everything is great.“
Original„Sehr schnelle Lieferung, alles super.“
Common complaints
Common complaints center on delayed deliveries, especially around holidays like Christmas, with one user missing their gift deadline entirely. Others report not receiving orders at all, despite payment, and struggling to get responses from customer service. Some mention high shipping fees that are not clearly communicated upfront, and a few note that orders arrived damaged or with production flaws. These issues are often tied to poor communication and lack of tracking updates.
What customers said:
- „Delivery usually takes longer than expected.“
„Delivery usually takes longer than expected.“
Original„Geht eher länger für die Lieferung.“
- „Long delivery time“
„Long delivery time“
Original„Lange Lieferfrist“
- „Unfortunately, I received nothing by December 24 and went to the Christmas party…“
„Unfortunately, I received nothing by December 24 and went to the Christmas party empty-handed.“
Original„Leider habe ich bis am 24.12.25 nichts erhalten und bin somit mit leeren Händen an die Weihnachtsfeier.“
How it has changed over time
Delivery performance appears to have improved significantly from mid-2026 onward. Ratings rose from 3.7★ in January and February to 4.75★ in May and June, and peaked at 4.88★ in July. This shift coincides with a noticeable drop in complaints about non-delivery and unresponsiveness. While early 2026 saw multiple reports of delays and poor support, later reviews reflect better coordination, faster processing, and more reliable delivery timelines, suggesting operational improvements.
What customers said:
- „It's outrageous that for an order of around 100 €, you still have to pay over 5€ for…“
„It's outrageous that for an order of around 100 €, you still have to pay over 5€ for shipping.“
Original„Es ist eine Frechheit, dass man, bei einer Bestellung von ca. 100 €, noch zusätzlich Versand über 5€ zahlen muss.“
- „Suddenly, many photos could no longer be uploaded; instead, an error message appeared:…“
„Suddenly, many photos could no longer be uploaded; instead, an error message appeared: 'Oops, we couldn't load this photo.'“
Original„Plötzlich konnten viele Fotos nicht mehr geladen werden, stattdessen erschien nur noch die Fehlermeldung: „Hoppla, leider konnten wir das Foto nicht laden.““
- „Customer service only responded with a second contact and has not reacted since then.“
„Customer service only responded with a second contact and has not reacted since then.“
Original„Asiakaspalvelu vastasi vasta toisella yhteydenotolla, eikä sen jälkeenkään enää reagoinut.“
Practical takeaways
For customers seeking fast, reliable delivery, Pixum is a strong option, especially if ordering outside peak seasons. However, those planning holiday gifts should allow extra time and confirm delivery dates early. Users should also be aware of potential shipping fees and verify order status regularly. If issues arise, contacting support promptly is advised, though some users report difficulty getting a response. Overall, the service is dependable for most, but timing and communication remain key factors.
What customers said:
- „For a photo book app, this is a real risk since a lot of time and effort go into such…“
„For a photo book app, this is a real risk since a lot of time and effort go into such projects.“
Original„Für eine Fotobuch-App ist das ein echtes Risiko, da viel Zeit und Arbeit in so einem Projekt steckt.“
- „The invoice was paid but never arrived; really bad experience.“
„The invoice was paid but never arrived; really bad experience.“
Original„Kuvakirja maksettu eikä sitä ikinä tullut, todella huono kokemus.“
- „Maybe send me my order first before asking for a review!“
„Maybe send me my order first before asking for a review!“
Original„Vielleicht schicken Sie mir zuerst meine Bestellung, bevor Sie eine Bewertungsanfrage möchten!“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 5.00 | 5 |
| 2025-09 | 4.20 | 5 |
| 2025-10 | 4.43 | 7 |
| 2025-11 | 4.31 | 16 |
| 2025-12 | 4.29 | 28 |
| 2026-01 | 3.70 | 10 |
| 2026-02 | 3.78 | 9 |
| 2026-03 | 4.13 | 8 |
| 2026-04 | 4.25 | 4 |
| 2026-05 | 4.75 | 4 |
| 2026-06 | 4.75 | 4 |
| 2026-07 | 4.88 | 8 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 100% | 0% | 0% | 5 |
| 2025-09 | 60% | 0% | 40% | 5 |
| 2025-10 | 71% | 0% | 29% | 7 |
| 2025-11 | 75% | 0% | 25% | 16 |
| 2025-12 | 75% | 0% | 25% | 28 |
| 2026-01 | 60% | 0% | 40% | 10 |
| 2026-02 | 67% | 11% | 22% | 9 |
| 2026-03 | 75% | 0% | 25% | 8 |
| 2026-04 | 100% | 0% | 0% | 4 |
| 2026-05 | 50% | 50% | 0% | 4 |
| 2026-06 | 50% | 25% | 25% | 4 |
| 2026-07 | 75% | 13% | 13% | 8 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Extremely fast delivery“
„Fast delivery.“
„The ordered photos were already there in a few days.“
„Super fast delivery.“
„On January 26, 2026, I received an email stating that my order would be delivered that day, but it did not arrive.“
„I would advise writing down the number and notifying the exact arrival time of the product.“
„It was done and delivered quickly.“
„It hasn't arrived yet.“