How is the delivery of Pixum?
Pixum has 1,948 positive mentions out of 2,225 total references, showing strong customer satisfaction. Delivery speed and reliability are widely praised, especially in the second half of 2025 when ratings exceeded 4.8 stars. Some customers report delivery delays, unclear communication, and high shipping costs. Ratings declined slightly from late 2025 into 2026, dropping to 4.33 in August 2026. Despite this, Pixum’s delivery performance remains among the best in the photo printing market.
What customers praise
Pixum delivers orders in just a few days, with many customers calling the service 'extremely fast' or 'prompt'. This quick turnaround is especially valued for time-sensitive gifts like holiday presents. Fast delivery is a consistent reason for repeat business and appears frequently in positive reviews.
What customers said:
- „The quick delivery“
„The quick delivery“
Original„Die schnelle Lieferung“
- „the delivery times are short“
„the delivery times are short“
Original„die Lieferzeiten sind kurz“
- „I haven't experienced such good service in years!!“
„I haven't experienced such good service in years!!“
Original„So einen guten Service habe ich schon Jahre nicht mehr erlebt!!“
Common complaints
Delivery delays are a common complaint, especially during holidays or urgent timeframes. One customer missed a Christmas event due to a late package. Some users did not receive their packages after the promised delivery window passed. Poor communication is frequent, with no updates or unresponsive customer service. Customers report that support failed to provide timely or helpful responses.
What customers said:
- „It hasn't arrived yet.“
„It hasn't arrived yet.“
Original„Es ist noch nicht eingetroffen.“
- „Delivery usually takes longer than expected.“
„Delivery usually takes longer than expected.“
Original„Geht eher länger für die Lieferung.“
- „Long delivery time“
„Long delivery time“
Original„Lange Lieferfrist“
How it has changed over time
Pixum's delivery performance peaked at 4.81 stars in December 2025. Ratings remained high in November and December 2025, showing strong delivery consistency during the holiday season. Performance declined in early 2026, falling to 4.48 stars in May and 4.33 stars in August. The drop may indicate issues with delivery reliability or customer service responsiveness. Despite the decline, the overall average stays above 4.5 stars, reflecting sustained performance.
Practical takeaways
Customers should allow extra time for orders, especially during holidays, and verify shipping details before placing an order. Pixum delivers quickly for many, but delays happen. Some users recommend confirming delivery timelines early. Shipping fees can be high and add up, particularly for international orders. The service is reliable for most, but planning ahead helps avoid disappointment.
What customers said:
- „Unfortunately, I received nothing by December 24 and went to the Christmas party…“
„Unfortunately, I received nothing by December 24 and went to the Christmas party empty-handed.“
Original„Leider habe ich bis am 24.12.25 nichts erhalten und bin somit mit leeren Händen an die Weihnachtsfeier.“
- „It's outrageous that for an order of around 100 €, you still have to pay over 5€ for…“
„It's outrageous that for an order of around 100 €, you still have to pay over 5€ for shipping.“
Original„Es ist eine Frechheit, dass man, bei einer Bestellung von ca. 100 €, noch zusätzlich Versand über 5€ zahlen muss.“
- „Shipping fees are very expensive and add up.“
„Shipping fees are very expensive and add up.“
Original„les frais d port sont très chers et se cumulent“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 4.52 | 21 |
| 2025-10 | 4.74 | 50 |
| 2025-11 | 4.79 | 239 |
| 2025-12 | 4.81 | 816 |
| 2026-01 | 4.72 | 228 |
| 2026-02 | 4.65 | 115 |
| 2026-03 | 4.57 | 98 |
| 2026-04 | 4.57 | 103 |
| 2026-05 | 4.48 | 73 |
| 2026-06 | 4.77 | 106 |
| 2026-07 | 4.76 | 118 |
| 2026-08 | 4.33 | 30 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 86% | 0% | 14% | 21 |
| 2025-10 | 84% | 4% | 12% | 50 |
| 2025-11 | 93% | 0% | 7% | 239 |
| 2025-12 | 94% | 2% | 5% | 816 |
| 2026-01 | 89% | 3% | 7% | 228 |
| 2026-02 | 85% | 4% | 10% | 115 |
| 2026-03 | 85% | 1% | 14% | 98 |
| 2026-04 | 87% | 2% | 11% | 103 |
| 2026-05 | 81% | 3% | 16% | 73 |
| 2026-06 | 89% | 2% | 9% | 106 |
| 2026-07 | 92% | 2% | 7% | 118 |
| 2026-08 | 83% | 7% | 10% | 30 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Extremely fast delivery“
„Fast delivery.“
„The ordered photos were already there in a few days.“
„Super fast delivery.“
„On January 26, 2026, I received an email stating that my order would be delivered that day, but it did not arrive.“
„I would advise writing down the number and notifying the exact arrival time of the product.“
„Very fast delivery, everything is great.“
„prompt delivery“
Cite this page
Citatio (2026). Pixum Delivery: customer reviews September 2026. Retrieved 19 August 2026 from https://citatio.ai/pixum-reviews/delivery/
Data verifiable via our public audit log: Methodology · Transparency