Nitro Reviews & Ratings 2026
- Customer service(42)
- Quality(36)
- Value for money(15)
- Ordering & website(15)
- Communication(10)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Nitro: 295 reviews across 3 platforms, giving you a complete, evidence-based view of Nitro's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 295 reviews on 3 portals, Nitro averages 2.1 out of 5 stars.
- Customers rate Value for money most positively (12 of 28 mentions positive).
- Billing & payment draws the most criticism (10 of 11 mentions negative).
About Nitro
Nitro is a SaaS platform that combines PDF editing, eSignatures, redaction, and document automation in a secure, AI-powered environment. It serves businesses and professionals across industries who need to create, manage, and protect documents efficiently while meeting compliance requirements. The platform offers a single, affordable solution for document workflows without requiring multiple applications or compromising data privacy.
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 98% negative across 11 mentions
- Communication: 96% negative across 11 mentions
- Returns & refunds: 94% negative across 6 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 2.1 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trustpilot | 2.7 / 5 | 202 | 68.5% | View profile ↗ | |
| Apple App Store | 1.9 / 5 | 70 | 23.7% | View profile ↗ | |
| Software Advice | 4.8 / 5 | 23 | 7.8% | View profile ↗ | |
| Weighted overall | 2.1 / 5 | 295 | 100% | ||
What this analysis covers
- Trustpilot : 202 reviews
- Apple App Store : 70 reviews
- Software Advice : 23 reviews
Period covered: Feb 2018 – Jul 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Quality55× mentions
18positive36negativeAcross 55 mentions, 19% of Quality feedback is positive and 80% negative. That makes Quality a common pain point.
Customer service48× mentions
4positive42negativeAcross 48 mentions, 4% of Customer service feedback is positive and 94% negative. That makes Customer service a common pain point.
Value for money28× mentions
12positive15negativeAcross 28 mentions, 38% of Value for money feedback is positive and 58% negative. That makes Value for money a common pain point.
Ordering & website19× mentions
3positive15negativeAcross 19 mentions, 14% of Ordering & website feedback is positive and 84% negative. That makes Ordering & website a common pain point.
Communication11× mentions
1positive10negativeAcross 11 mentions, 4% of Communication feedback is positive and 96% negative. That makes Communication a common pain point.
Billing & payment11× mentions
0positive10negativeAcross 11 mentions, 0% of Billing & payment feedback is positive and 98% negative. That makes Billing & payment a common pain point.
Returns & refunds6× mentions
1positive5negativeAcross 6 mentions, 6% of Returns & refunds feedback is positive and 94% negative. That makes Returns & refunds a common pain point.
Fit & sizing2× mentions
1positive1negativeAcross 2 mentions, 31% of Fit & sizing feedback is positive and 69% negative. That makes Fit & sizing a common pain point.
Durability2× mentions
0positive2negativeAcross 2 mentions, 0% of Durability feedback is positive and 100% negative. That makes Durability a common pain point.
Themes over time
Data as table
| Month | Quality | Customer service | Value for money | Ordering & website | Communication | Billing & payment |
|---|---|---|---|---|---|---|
| 2024-08 | - | - | - | 3.5 | 1.0 | - |
| 2024-09 | - | - | - | 1.8 | 1.0 | - |
| 2024-10 | - | - | 5.0 | 1.0 | 4.0 | - |
| 2024-11 | - | - | 3.8 | - | 1.0 | 1.0 |
| 2024-12 | - | - | 2.5 | - | 5.0 | 1.0 |
| 2025-01 | - | - | 1.0 | - | - | - |
| 2025-02 | - | - | 3.7 | 3.7 | - | - |
| 2025-04 | 3.0 | 1.7 | 3.0 | - | - | - |
| 2025-05 | 4.0 | 1.0 | 3.0 | 1.0 | 1.0 | - |
| 2025-06 | 1.0 | 1.0 | 1.7 | 1.0 | 1.0 | 1.0 |
| 2025-07 | 1.7 | 2.3 | - | 2.0 | 1.0 | - |
| 2025-08 | 1.0 | - | 1.0 | 1.0 | - | - |
| 2025-09 | 1.0 | 1.0 | 1.0 | - | - | 1.0 |
| 2025-10 | - | 1.5 | 1.0 | - | - | - |
| 2025-11 | 1.0 | 1.0 | - | - | - | - |
| 2026-01 | - | - | - | 3.0 | - | - |
| 2026-02 | - | 1.5 | - | 2.0 | - | 2.0 |
| 2026-03 | 1.0 | 1.0 | 4.0 | 1.0 | 1.0 | 1.0 |
| 2026-04 | 1.0 | 1.0 | - | - | - | - |
| 2026-05 | 1.0 | 1.0 | - | 1.0 | 1.0 | 1.0 |
| 2026-06 | 1.0 | 1.0 | - | - | 1.0 | - |
| 2026-07 | 1.0 | - | - | - | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-07 | 2.29 | 7 |
| 2025-08 | 1.00 | 2 |
| 2025-09 | 1.00 | 4 |
| 2025-10 | 1.50 | 2 |
| 2025-11 | 1.00 | 2 |
| 2026-01 | 2.33 | 3 |
| 2026-02 | 1.50 | 2 |
| 2026-03 | 1.60 | 5 |
| 2026-04 | 1.00 | 2 |
| 2026-05 | 1.00 | 3 |
| 2026-06 | 1.00 | 4 |
| 2026-07 | 1.00 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-07 | 14% | 14% | 71% | 7 |
| 2025-08 | 0% | 0% | 100% | 2 |
| 2025-09 | 0% | 0% | 100% | 4 |
| 2025-10 | 0% | 0% | 100% | 2 |
| 2025-11 | 0% | 0% | 100% | 2 |
| 2026-01 | 33% | 0% | 67% | 3 |
| 2026-02 | 0% | 0% | 100% | 2 |
| 2026-03 | 20% | 0% | 80% | 5 |
| 2026-04 | 0% | 0% | 100% | 2 |
| 2026-05 | 0% | 0% | 100% | 3 |
| 2026-06 | 0% | 0% | 100% | 4 |
| 2026-07 | 0% | 0% | 100% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Terrible functionality and weorst PDF editing software I ever used.“
„particularly with copying and pasting objects from one PDF document to another!“
„Contacted Nitro through the support and was brushed off to contact Cleverbridge etc.“
„cancelled my access to software I had already paid for“
„at a much cheaper price“
„It is easy to use and does everything well“
„Nitro PDF is a great alternative to Adobe Acrobat.“
„I can digitally sign and customize my documents“
What Reddit users say about Nitro
Additional source: 33 Reddit discussions about Nitro reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I’m considering buying the Acer Nitro V16S AI ANV16S-41-R8T2.“
„With Nitro I can batch scrub metadata, OCR, and a bunch of other stuff.“
„I've used Nitro PDF for years to view large construction plans (70mb) that have been converted from CAD OR Revit to PDF.“
„Does anyone else have experience with Nitro , and how would you rate it?“
„Maybe that's a cool thing to look ...“
„I am at the end of a 14 day trial w/ Nitro Pro and it performs relatively well.“
„Pdfescape and pdfbuddy online tools“
„You can't download it from this computer, with NitroPDF ...“
„We used Nitro for a few years and it was great.“
„People do hate nitro laptops, especially V ones,“
„i used to love nitro“
„Nitro V16 AI on sale for around 900 euros“
Frequently asked questions
How do customers rate Nitro overall?
Nitro averages 2.1 out of 5 stars across 295 analyzed reviews on 3 portals.
From Nitro's newsroom
- Nitro celebrates 20 years: From bold vision to global impact - gonitro.com
- Nitro and Climb Channel Solutions Expand Distribution Partnership into Europe - gonitro.com
- News & Press Releases | Channel - gonitro.com
- Customer Win: Global Food Distribution Leader Saves $2M by Replacing Adobe with Nitro - gonitro.com
- News & Press Releases | Future of Work - gonitro.com
- 4 Ways Enterprise AI Will Transform in 2026—According to Nitro’s Leadership Team - gonitro.com
Newsroom items are published by Nitro itself.
Cite this page
Citatio (2026). Nitro Reviews 2026 – 2.1/5 from 295 reviews. Retrieved 19 August 2026 from https://citatio.ai/nitro-reviews/
Data verifiable via our public audit log: Methodology · Transparency