Docusign Reviews & Ratings October 2026
Docusign reviews: the verdict
Reviewers report Docusign maintains a 4.2 out of 5 average rating across 5,153 reviews, with consistent performance over the last 12 months at 4.2 from 2,946 reviews. Customers describe the platform’s quality as strong, with 972 mentions and 89% positive sentiment. However, the most frequent criticism centers on billing and payment, where 126 mentions show 97% negative sentiment. Customer service receives mixed feedback, with 44% positive and 54% negative mentions. Ordering and website functionality are rated slightly above average, at 51% positive and 46% negative. Value for money is seen as borderline, with 47% positive and 48% negative responses. Overall, the experience is seen as reliable in core function but inconsistent in support and cost transparency.
Key findings
- Across 5,153 reviews on 4 portals, the recency-weighted average is 4.2 out of 5.
- The last 12 months average 4.2 out of 5 from 2,946 reviews.
- Quality is the most positively rated theme: 89% of 972 mentions are positive.
- Billing & payment draws the most criticism: 97% of 126 mentions are negative.
- 70% of the reviews come from Google Play.
- Quality(865)
- Delivery(54)
- Fit & sizing(27)
- Customer service(261)
- Ordering & website(215)
- Value for money(150)
- Billing & payment(122)
- Communication(85)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
5,153 reviews · 4 portals · 2024-08 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 250 new reviews were analyzed; the average rating moved from 4.2 to 3.8 stars.
- New reviews
- 250
- Average rating
- 3.8/5 (4.2 ↓)
- Positive share
- 62% (78% ↓)
Most-discussed themes
- Quality — +2 vs prior month
- Customer service — +9 vs prior month
- Ordering & website — +1 vs prior month
- Billing & payment — +12 vs prior month
- Communication — +5 vs prior month
Docusign rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 4.45 | 160 |
| 2025-12 | 4.49 | 171 |
| 2026-01 | 4.33 | 347 |
| 2026-02 | 4.42 | 301 |
| 2026-03 | 4.24 | 315 |
| 2026-04 | 4.17 | 223 |
| 2026-05 | 4.14 | 232 |
| 2026-06 | 4.32 | 238 |
| 2026-07 | 3.93 | 260 |
| 2026-08 | 4.16 | 238 |
| 2026-09 | 3.81 | 250 |
| 2026-10 | 3.93 | 43 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 85% | 1% | 14% | 160 |
| 2025-12 | 88% | 2% | 10% | 171 |
| 2026-01 | 80% | 5% | 14% | 347 |
| 2026-02 | 82% | 3% | 15% | 301 |
| 2026-03 | 77% | 6% | 17% | 315 |
| 2026-04 | 76% | 2% | 22% | 223 |
| 2026-05 | 76% | 4% | 20% | 232 |
| 2026-06 | 80% | 5% | 16% | 238 |
| 2026-07 | 69% | 7% | 24% | 260 |
| 2026-08 | 78% | 3% | 19% | 238 |
| 2026-09 | 62% | 10% | 29% | 250 |
| 2026-10 | 63% | 9% | 28% | 43 |
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Value for money | Billing & payment | Communication |
|---|---|---|---|---|---|---|
| 2025-11 | 4.6 | 3.4 | 2.3 | 4.0 | 1.0 | 1.0 |
| 2025-12 | 4.8 | 3.7 | 3.2 | 4.5 | 1.0 | 2.0 |
| 2026-01 | 4.4 | 2.9 | 3.0 | 4.3 | 1.0 | 1.2 |
| 2026-02 | 4.5 | 3.5 | 3.3 | 3.7 | 1.0 | 3.0 |
| 2026-03 | 4.6 | 3.9 | 3.8 | 4.8 | 1.0 | 1.4 |
| 2026-04 | 4.5 | 3.6 | 3.1 | 4.3 | 2.1 | 2.0 |
| 2026-05 | 4.6 | 3.6 | 3.3 | 4.0 | 1.0 | 1.0 |
| 2026-06 | 4.7 | 3.3 | 3.9 | 4.7 | 1.8 | 1.2 |
| 2026-07 | 4.1 | 2.7 | 3.2 | 3.4 | 1.0 | 1.0 |
| 2026-08 | 4.3 | 3.1 | 3.4 | 4.8 | 1.0 | 2.2 |
| 2026-09 | 3.1 | 2.0 | 2.7 | 3.8 | 1.4 | 1.2 |
| 2026-10 | 4.6 | 2.1 | 3.2 | 4.0 | 1.0 | 1.0 |
Latest Docusign customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„Y'know, for convenience.“
„Laughably, they expect you to agree to a monthly subscription, to complete a one-time process.“
„Online chat doesn't load.“
„It won't let me delete the credit card details to stop the auto renewal“
„I can't edit the envelope count on the subscription page as it says I need to contact my account team“
„customer servicess can't manage the app and are generally unhelpful“
What Reddit users say about Docusign
From 16 Reddit threads that mention Docusign. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„Docusign generally has more specialized e-signature focused features like built-in analytics, reminders/notifications, vault storage, pre-fill forms, etc.“
„DocuSign is the industry standard.“
„Those two charge like $20 a month and Docusign charges over $1 for one form“
„Use great caution when dealing with a Docusign email“
„We don't need 6705 employees to produce digital signature“
„each had their own issues.“
Docusign review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis.
Quality972× mentions
865positive100negativeCustomer service479× mentions
209positive261negativeOrdering & website472× mentions
241positive215negativeValue for money312× mentions
148positive150negativeBilling & payment126× mentions
2positive122negativeCommunication100× mentions
11positive85negativeDelivery82× mentions
54positive27negativeReturns & refunds65× mentions
2positive62negativeFit & sizing44× mentions
27positive15negativeDurability22× mentions
12positive9negativePackaging3× mentions
0positive0negativeMaterial1× mentions
0positive1negative
Docusign review sources, coverage and method
The overall 4.2 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.4 / 5 | 3,606 | 70% | View profile ↗ | |
| Capterra | 4.7 / 5 | 901 | 17.5% | View profile ↗ | |
| Apple App Store | 4.1 / 5 | 391 | 7.6% | View profile ↗ | |
| Trustpilot | 1.2 / 5 | 255 | 4.9% | View profile ↗ | |
| Weighted overall | 4.2 / 5 | 5,153 | 100% | ||
Period covered: 2024-08 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 3,606 reviews
- Capterra : 901 reviews
- Apple App Store : 391 reviews
- Trustpilot : 255 reviews
Period covered: Aug 2024 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
What AI assistants say about Docusign
based on 71 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). Docusign Reviews October 2026 – 4.2/5 from 5,153 reviews. Retrieved 7 October 2026 from https://citatio.ai/docusign-reviews/
Data verifiable via our public audit log: Methodology · Transparency