Docusign Reviews & Ratings 2026
- Quality(840)
- Delivery(57)
- Fit & sizing(26)
- Customer service(226)
- Ordering & website(194)
- Value for money(149)
- Billing & payment(103)
- Communication(68)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Docusign: 4,741 reviews across 4 platforms, giving you a complete, evidence-based view of Docusign's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 4741 reviews on 4 portals, Docusign averages 4.2 out of 5 stars.
- Customers rate Quality most positively (840 of 928 mentions positive).
- Billing & payment draws the most criticism (103 of 105 mentions negative).
SWOT summary
Strengths
- Quality: 89% positive across 928 mentions
- Delivery: 73% positive across 81 mentions
- Fit & sizing: 68% positive across 40 mentions
Weaknesses
- Billing & payment: 98% negative across 105 mentions
- Returns & refunds: 98% negative across 60 mentions
- Communication: 85% negative across 82 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 4.2 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.4 / 5 | 3,317 | 70% | View profile ↗ | |
| Capterra | 4.7 / 5 | 901 | 19% | View profile ↗ | |
| Apple App Store | 4.1 / 5 | 304 | 6.4% | View profile ↗ | |
| Trustpilot | 1.1 / 5 | 219 | 4.6% | View profile ↗ | |
| Weighted overall | 4.2 / 5 | 4,741 | 100% | ||
What this analysis covers
- Google Play : 3,317 reviews
- Capterra : 901 reviews
- Apple App Store : 304 reviews
- Trustpilot : 219 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality928× mentions
840positive80negativeAcross 928 mentions, 89% of Quality feedback is positive and 10% negative. That makes Quality a clear strength.
Customer service442× mentions
207positive226negativeAcross 442 mentions, 47% of Customer service feedback is positive and 51% negative. That makes Customer service a common pain point.
Ordering & website441× mentions
234positive194negativeAcross 441 mentions, 51% of Ordering & website feedback is positive and 45% negative. That makes Ordering & website a mixed area.
Value for money305× mentions
142positive149negativeAcross 305 mentions, 49% of Value for money feedback is positive and 47% negative. That makes Value for money a mixed area.
Billing & payment105× mentions
2positive103negativeAcross 105 mentions, 2% of Billing & payment feedback is positive and 98% negative. That makes Billing & payment a common pain point.
Communication82× mentions
11positive68negativeAcross 82 mentions, 10% of Communication feedback is positive and 85% negative. That makes Communication a common pain point.
Delivery81× mentions
57positive23negativeAcross 81 mentions, 73% of Delivery feedback is positive and 24% negative. That makes Delivery a clear strength.
Returns & refunds60× mentions
2positive57negativeAcross 60 mentions, 1% of Returns & refunds feedback is positive and 98% negative. That makes Returns & refunds a common pain point.
Fit & sizing40× mentions
26positive13negativeAcross 40 mentions, 68% of Fit & sizing feedback is positive and 27% negative. That makes Fit & sizing largely positive.
Durability19× mentions
11positive8negativeAcross 19 mentions, 66% of Durability feedback is positive and 34% negative. That makes Durability largely positive.
Packaging3× mentions
0positive0negativeAcross 3 mentions, 0% of Packaging feedback is positive and 0% negative. That makes Packaging a mixed area.
Material1× mentions
0positive1negativeAcross 1 mentions, 0% of Material feedback is positive and 100% negative. That makes Material a common pain point.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Value for money | Billing & payment | Communication |
|---|---|---|---|---|---|---|
| 2025-08 | - | - | - | - | 1.3 | - |
| 2025-09 | 4.1 | 2.2 | 3.2 | 3.9 | 2.3 | 1.0 |
| 2025-10 | 4.3 | 2.2 | 2.6 | 4.7 | 1.1 | 2.0 |
| 2025-11 | 4.6 | 3.4 | 2.3 | 4.0 | 1.0 | 1.0 |
| 2025-12 | 4.8 | 3.7 | 3.2 | 4.5 | 1.0 | 2.0 |
| 2026-01 | 4.4 | 2.9 | 3.0 | 4.3 | 1.0 | 1.2 |
| 2026-02 | 4.5 | 3.5 | 3.3 | 3.7 | 1.0 | 3.0 |
| 2026-03 | 4.6 | 3.9 | 3.8 | 4.8 | 1.0 | 1.4 |
| 2026-04 | 4.5 | 3.6 | 3.1 | 4.3 | 2.1 | 2.0 |
| 2026-05 | 4.6 | 3.6 | 3.3 | 4.0 | 1.0 | 1.0 |
| 2026-06 | 4.7 | 3.3 | 3.9 | 4.7 | 1.8 | 1.2 |
| 2026-07 | 4.1 | 2.7 | 3.2 | 3.4 | 1.0 | 1.0 |
| 2026-08 | 4.6 | 3.8 | 3.7 | 5.0 | - | 1.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 4.42 | 170 |
| 2025-10 | 4.04 | 214 |
| 2025-11 | 4.45 | 160 |
| 2025-12 | 4.49 | 171 |
| 2026-01 | 4.33 | 347 |
| 2026-02 | 4.42 | 301 |
| 2026-03 | 4.24 | 315 |
| 2026-04 | 4.17 | 223 |
| 2026-05 | 4.14 | 232 |
| 2026-06 | 4.32 | 238 |
| 2026-07 | 3.93 | 260 |
| 2026-08 | 4.01 | 119 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 84% | 2% | 14% | 170 |
| 2025-10 | 72% | 5% | 23% | 214 |
| 2025-11 | 85% | 1% | 14% | 160 |
| 2025-12 | 88% | 2% | 10% | 171 |
| 2026-01 | 80% | 5% | 14% | 347 |
| 2026-02 | 82% | 3% | 15% | 301 |
| 2026-03 | 77% | 6% | 17% | 315 |
| 2026-04 | 76% | 2% | 22% | 223 |
| 2026-05 | 76% | 4% | 20% | 232 |
| 2026-06 | 80% | 5% | 16% | 238 |
| 2026-07 | 69% | 7% | 24% | 260 |
| 2026-08 | 73% | 3% | 24% | 119 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It makes life so easy in all my different incarnations and all my worlds“
„Not a week goes by that I am not grateful for docusign!“
„you don’t have to leave the house“
„I love this app“
„integration with our existing CRM has also helped us maintain a cleaner workflow, reducing manual data entry and ensuring that all signed documents are automatically archived in the correct locations.“
„very easy to navigate“
„phenomenal service“
„The only thing I wish we could change is extending the deadline for someone to complete and sign a document.“
What Reddit users say about Docusign
Additional source: 15 Reddit discussions about Docusign reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Docusign generally has more specialized e-signature focused features like built-in analytics, reminders/notifications, vault storage, pre-fill forms, etc.“
„DocuSign is the industry standard.“
„Those two charge like $20 a month and Docusign charges over $1 for one form“
„Use great caution when dealing with a Docusign email“
„We don't need 6705 employees to produce digital signature“
„There are several e-signature apps on the market today that offer a variety of tools that can be used by both professionals/business owners and everyday users.“
„Not sure if that provides any additional to what DocuSign would though“
„Is there a valid (legal I assume) reason to use a service like DocuSign?“
„Yes, DocuSign is a commonly-used website for e-signing documents“
Frequently asked questions
How do customers rate Docusign overall?
Docusign averages 4.2 out of 5 stars across 4741 analyzed reviews on 4 portals.
Cite this page
Citatio (2026). Docusign Reviews 2026 – 4.2/5 from 4,741 reviews. Retrieved 19 August 2026 from https://citatio.ai/docusign-reviews/
Data verifiable via our public audit log: Methodology · Transparency