pdfFiller Reviews & Ratings September 2026
- Fit & sizing(8)
- Value for money(209)
- Billing & payment(206)
- Ordering & website(195)
- Quality(99)
- Customer service(79)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page pulls together every public review of pdfFiller that’s available, 1,742 in total, spread across four platforms, giving you a full, real-world picture of how people actually feel about the service. No spin, no summaries that skip the gritty details. Just the facts, stitched together from the actual feedback. You’ll see the overall score, the main topics customers keep bringing up, how opinions have shifted over the years, and a concise SWOT analysis, all drawn straight from the reviews, with each point tied to its source.
Key findings
- In a survey of 1,742 reviews across four different platforms, pdfFiller holds an average rating of 3.0 stars out of 5.
- Customers tend to like the fit and sizing the most, eight out of every ten mentions point to something positive in that area.
- Billing and payment get the brunt of the complaints, cited in 206 out of 209 negative mentions.
What changed in August 2026
In August 2026, 87 new reviews were analyzed; the average rating held at 3.3 stars.
- New reviews
- 87
- Average rating
- 3.3/5
- Positive share
- 52% (54% ↓)
Most-discussed themes
- Quality — +9 vs prior month
- Value for money — +3 vs prior month
- Customer service — -3 vs prior month
- Billing & payment — -7 vs prior month
- Ordering & website — -15 vs prior month
What AI assistants say about pdfFiller
based on 17 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Fit & sizing: 81% positive across 10 mentions
- Durability: 66% positive across 9 mentions
- Quality: 63% positive across 252 mentions
Weaknesses
- Billing & payment: 98% negative across 209 mentions
- Communication: 92% negative across 47 mentions
- Value for money: 89% negative across 241 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in fit & sizing in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.0 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 2.8 / 5 | 1,107 | 63.5% | View profile ↗ | |
| Trustpilot | 3.6 / 5 | 308 | 17.7% | View profile ↗ | |
| Apple App Store | 1.5 / 5 | 216 | 12.4% | View profile ↗ | |
| Capterra | 4.7 / 5 | 111 | 6.4% | View profile ↗ | |
| Weighted overall | 3.0 / 5 | 1,742 | 100% | ||
What this analysis covers
- Google Play : 1,107 reviews
- Trustpilot : 308 reviews
- Apple App Store : 216 reviews
- Capterra : 111 reviews
Period covered: Aug 2024 – Sept 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Ordering & website255× mentions
52positive195negativeOut of 255 mentions, just 23% were positive when it came to Ordering & website feedback, while a clear majority, 74%, were negative. This imbalance highlights Ordering & website as a recurring issue for users.
Quality252× mentions
150positive99negativeOut of 252 mentions, 63% reflect positive feedback about Quality, while 37% are negative. Overall, Quality comes across as mostly positive.
Value for money241× mentions
30positive209negativeOut of 241 mentions, just 9% of feedback about Value for money comes across as positive, while a clear 89% is negative. That’s a strong signal: people keep running into problems here, making it a frequent source of frustration.
Billing & payment209× mentions
3positive206negativeOut of 209 mentions, just 2% of feedback about Billing & payment comes across positively, 98% is negative. It’s a recurring issue that customers consistently bring up.
Customer service139× mentions
57positive79negativeOut of 139 mentions, customer service drew 43% positive feedback and 55% negative, making it a frequent source of frustration for users.
Returns & refunds57× mentions
7positive49negativeIn 57 instances, just 10% of the feedback about Returns & refunds came across as positive, while nearly nine out of every ten comments were negative. This shows it's a recurring issue that customers frequently struggle with.
Communication47× mentions
3positive43negativeIn 47 instances, only 5% of feedback about Communication was positive, while 92% was negative, making it a recurring issue.
Delivery13× mentions
5positive6negativeOut of 13 mentions, 34% of the feedback about Delivery comes across as positive, while 54% leans negative. That adds up to a recurring issue, Delivery keeps showing up as a source of frustration.
Fit & sizing10× mentions
8positive1negativeOut of ten instances, 81% of the feedback about Fit & sizing comes back positive, with only 2% leaning negative. That’s a solid signal, Fit & sizing is clearly doing well.
Durability9× mentions
5positive4negativeIn nine instances, 66% of the feedback about Durability comes across as positive, while 34% is negative, so overall, the sentiment leans strongly in the positive direction.
Themes over time
Data as table
| Month | Ordering & website | Quality | Value for money | Billing & payment | Customer service | Returns & refunds |
|---|---|---|---|---|---|---|
| 2025-06 | - | - | - | - | - | 1.0 |
| 2025-08 | - | - | - | - | - | 1.0 |
| 2025-09 | - | - | - | - | 2.3 | 3.0 |
| 2025-10 | 1.7 | 3.0 | 1.2 | 1.0 | 3.0 | 1.0 |
| 2025-11 | 2.0 | 2.9 | 2.6 | 1.3 | 3.3 | 5.0 |
| 2025-12 | 1.0 | 2.6 | 1.8 | 3.0 | 1.0 | - |
| 2026-01 | 1.8 | 2.5 | 1.0 | 1.0 | - | - |
| 2026-02 | 1.7 | 3.7 | 1.6 | 1.2 | 2.1 | - |
| 2026-03 | 1.1 | 3.3 | 1.7 | 1.0 | 1.8 | 1.0 |
| 2026-04 | 3.0 | 5.0 | 2.4 | 1.6 | 3.0 | 1.0 |
| 2026-05 | 2.1 | 5.0 | 1.7 | 1.4 | 2.6 | 1.0 |
| 2026-06 | 3.2 | 4.4 | 1.7 | 1.1 | 2.6 | 1.0 |
| 2026-07 | 2.1 | 4.0 | 1.3 | 1.2 | 3.9 | 2.0 |
| 2026-08 | 2.1 | 4.0 | 1.9 | 1.0 | 3.0 | 1.0 |
| 2026-09 | 2.7 | 2.3 | 5.0 | 1.3 | 1.7 | 1.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.94 | 69 |
| 2025-11 | 3.06 | 48 |
| 2025-12 | 2.37 | 35 |
| 2026-01 | 2.93 | 40 |
| 2026-02 | 2.63 | 48 |
| 2026-03 | 2.61 | 44 |
| 2026-04 | 3.12 | 41 |
| 2026-05 | 3.08 | 76 |
| 2026-06 | 3.42 | 127 |
| 2026-07 | 3.29 | 121 |
| 2026-08 | 3.26 | 87 |
| 2026-09 | 3.42 | 24 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 48% | 1% | 51% | 69 |
| 2025-11 | 46% | 6% | 48% | 48 |
| 2025-12 | 31% | 3% | 66% | 35 |
| 2026-01 | 40% | 8% | 53% | 40 |
| 2026-02 | 35% | 4% | 60% | 48 |
| 2026-03 | 36% | 7% | 57% | 44 |
| 2026-04 | 49% | 2% | 49% | 41 |
| 2026-05 | 47% | 3% | 50% | 76 |
| 2026-06 | 59% | 2% | 39% | 127 |
| 2026-07 | 54% | 4% | 42% | 121 |
| 2026-08 | 52% | 5% | 44% | 87 |
| 2026-09 | 58% | 0% | 42% | 24 |
Customer voices
Short excerpts - full reviews are available at the original source.
„After repeating "I did not sign up for an annual subscription. I expect a full refund." about 5 times, it did confirm it processed a full refund.“
„it tried saying it couldn't offer me a full refund.“
„I used it once, canceled immediately after use and it charged me for annual subscription a month later.“
„I was able to use this software to edit the pdf's to make his compliant with the city of Austin,Tx.“
„Not being upfront is scammy“
„you have to create an account and sign up to pay for a membership or lose all progress“
„They let you access everything for free initially“
„I paid for the app, but I wasn’t able to finish my work because the app crashed.“
What Reddit users say about pdfFiller
Additional source: 4 Reddit discussions about pdfFiller reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„it always makes me sign into pdf filler and then try to charge me“
„PDFfillers plan was to make me work hard on a document“
„required just to save it“
Frequently asked questions
How do customers rate pdfFiller overall?
PdfFiller holds a 3.0 average rating from 1,742 reviews collected across four different platforms.
Cite this page
Citatio (2026). pdfFiller Reviews September 2026 – 3.0/5 from 1,742 reviews. Retrieved 7 September 2026 from https://citatio.ai/pdffiller-reviews/
Data verifiable via our public audit log: Methodology · Transparency