KLARA Reviews & Ratings 2026
This page is an audit of every publicly available review for KLARA: 31 reviews across 2 platforms, giving you a complete, evidence-based view of KLARA's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 31 reviews on 2 portals, KLARA averages 1.9 out of 5 stars.
About KLARA
KLARA is a Swiss all-in-one software solution for small and medium-sized businesses. It combines accounting, payroll, point-of-sale systems, online shops, and online presence in a single cloud-based platform. The service is designed for Swiss SMEs seeking integrated digital management of their business operations.
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- No pronounced weaknesses
Opportunities
- Highlight positive themes in marketing
Threats
- Competitive pressure on price and service
Reviews by portal
The overall 1.9 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 2.0 / 5 | 23 | 74.2% | View profile ↗ | |
| Trustpilot | 1.5 / 5 | 8 | 25.8% | View profile ↗ | |
| Weighted overall | 1.9 / 5 | 31 | 100% | ||
What this analysis covers
- Apple App Store : 23 reviews
- Trustpilot : 8 reviews
Period covered: Apr 2019 – May 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Customer service4× mentions
2positive2negativeAcross 4 mentions, 58% of Customer service feedback is positive and 42% negative. That makes Customer service largely positive.
Ordering & website3× mentions
1positive2negativeAcross 3 mentions, 29% of Ordering & website feedback is positive and 71% negative. That makes Ordering & website a common pain point.
Billing & payment3× mentions
0positive3negativeAcross 3 mentions, 0% of Billing & payment feedback is positive and 100% negative. That makes Billing & payment a common pain point.
Returns & refunds1× mentions
0positive1negativeAcross 1 mentions, 0% of Returns & refunds feedback is positive and 100% negative. That makes Returns & refunds a common pain point.
Quality1× mentions
1positive0negativeAcross 1 mentions, 100% of Quality feedback is positive and 0% negative. That makes Quality a clear strength.
Themes over time
Data as table
| Month | Customer service | Ordering & website | Billing & payment | Returns & refunds | Quality |
|---|---|---|---|---|---|
| 2024-08 | - | - | 4.0 | - | - |
| 2024-10 | - | - | 1.0 | - | - |
| 2024-11 | - | - | 1.0 | - | - |
| 2025-02 | - | - | 5.0 | 2.0 | - |
| 2025-03 | 4.3 | - | 4.0 | - | - |
| 2025-05 | 1.0 | - | - | - | - |
| 2025-06 | 1.0 | - | - | - | - |
| 2025-07 | - | 1.0 | 1.0 | - | - |
| 2025-09 | 3.0 | 1.2 | 1.0 | - | 2.3 |
| 2025-10 | 1.0 | 1.3 | - | - | 2.5 |
| 2025-11 | 3.0 | 2.7 | - | - | 1.5 |
| 2025-12 | 1.0 | 1.0 | - | - | 2.3 |
| 2026-01 | 1.0 | 1.4 | - | 1.0 | 1.7 |
| 2026-02 | 1.5 | 1.3 | - | 1.0 | 2.3 |
| 2026-03 | 5.0 | 1.0 | - | - | 4.0 |
| 2026-04 | 5.0 | 2.2 | - | - | 2.3 |
| 2026-05 | 5.0 | 1.0 | 1.0 | 1.0 | 3.7 |
| 2026-06 | - | 1.3 | 2.0 | - | 2.0 |
| 2026-07 | - | 1.0 | - | - | 2.8 |
| 2026-08 | - | - | - | - | 4.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 1.90 | 10 |
| 2025-10 | 2.25 | 12 |
| 2025-11 | 2.00 | 10 |
| 2025-12 | 2.33 | 9 |
| 2026-01 | 2.71 | 14 |
| 2026-02 | 2.50 | 14 |
| 2026-03 | 2.70 | 10 |
| 2026-04 | 2.89 | 18 |
| 2026-05 | 2.67 | 15 |
| 2026-06 | 2.50 | 14 |
| 2026-07 | 2.92 | 13 |
| 2026-08 | 2.70 | 10 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 20% | 0% | 80% | 10 |
| 2025-10 | 25% | 0% | 75% | 12 |
| 2025-11 | 10% | 10% | 80% | 10 |
| 2025-12 | 33% | 0% | 67% | 9 |
| 2026-01 | 29% | 14% | 57% | 14 |
| 2026-02 | 36% | 0% | 64% | 14 |
| 2026-03 | 40% | 0% | 60% | 10 |
| 2026-04 | 33% | 11% | 56% | 18 |
| 2026-05 | 40% | 0% | 60% | 15 |
| 2026-06 | 29% | 0% | 71% | 14 |
| 2026-07 | 46% | 0% | 54% | 13 |
| 2026-08 | 40% | 0% | 60% | 10 |
What Reddit users say about KLARA
Additional source: 23 Reddit discussions about KLARA reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Klara works like a digital memory and a second brain“
„Klara romance included in the story“
„Doctors offices use Klara and other secured systems like it because it is HIPAA compliant.“
„a service whose entire purpose is giving me access to my mail has taken that access away“
„they have a great support team“
„Klara is your personal AI with real digital memory“
Frequently asked questions
How do customers rate KLARA overall?
KLARA averages 1.9 out of 5 stars across 31 analyzed reviews on 2 portals.
From KLARA's newsroom
- Der KLARA Blog für Kleinunternehmer, Neugründer und private Haushalte | KLARA Blog | Produktupdates - klara.ch
Newsroom items are published by KLARA itself.
Cite this page
Citatio (2026). KLARA Reviews 2026 – 1.9/5 from 31 reviews. Retrieved 21 August 2026 from https://citatio.ai/klara-reviews/
Data verifiable via our public audit log: Methodology · Transparency