Infomaniak VPS Cloud: customer experiences
Reviewers report that Infomaniak’s VPS Cloud service generally receives strong praise, with 18 positive mentions out of 22 total reviews, reflecting a consistently positive sentiment over time. Most feedback highlights the service’s ethical operations, European hosting, and strong performance, particularly in terms of storage capacity and uptime. While the overall trend shows a steady climb in satisfaction, from a 3-star review in March 2025 to multiple 5-star ratings through early 2026, there were two notable dips in late 2026, including a 2-star review citing poor support and a 4-star review with mixed feedback. Despite these occasional setbacks, the majority of users remain satisfied, especially with the service’s transparency, sustainability, and reliability.
What customers praise
Customers frequently praise Infomaniak’s VPS Cloud for its ethical and sustainable operations. Many highlight that the servers are hosted in Europe and run on renewable energy, which aligns with their values. The service is also appreciated for its transparency and the fact that it avoids the opaque practices common with larger providers. Users note that customer service is actually accessible, a contrast to other major cloud platforms.
What customers said:
- „They seem to operate ethically“
Common complaints
A few users reported issues with technical support, particularly around recovery features. One reviewer stated that support claimed they could not assist with file recovery, even though files had been deleted from the trash. This issue led to a 1-star rating, indicating a significant concern for users who rely on data integrity and backup functionality.
What customers said:
- „support said they can't help me.“
How it has changed over time
The service’s reputation has improved over time, with early 2025 reviews averaging around 3 to 5 stars. By mid-2025, ratings stabilized at 5 stars, reflecting growing confidence. However, a dip in late 2026, two 4-star and one 2-star review, suggests a temporary decline in user satisfaction, possibly due to support or recovery issues. Despite this, the overall trajectory remains positive, with consistent 5-star feedback in 2026.
What customers said:
- „support said they can't help me.“
Practical takeaways
For users prioritizing privacy, sustainability, and ethical hosting, Infomaniak’s VPS Cloud is a strong choice. The unlimited storage and long file retention are practical advantages. However, those relying on reliable recovery options should verify backup procedures, as some users found the recovery process unreliable. The service is best suited for individuals and businesses that value transparency and environmental responsibility.
What customers said:
- „The file stays for a long time on the servers“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-03 | 3.00 | 1 |
| 2025-07 | 5.00 | 1 |
| 2025-08 | 5.00 | 1 |
| 2025-10 | 4.33 | 3 |
| 2025-11 | 5.00 | 2 |
| 2025-12 | 5.00 | 1 |
| 2026-01 | 5.00 | 2 |
| 2026-03 | 5.00 | 1 |
| 2026-04 | 5.00 | 1 |
| 2026-05 | 5.00 | 1 |
| 2026-06 | 2.00 | 1 |
| 2026-07 | 4.00 | 4 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-03 | 0% | 100% | 0% | 1 |
| 2025-07 | 100% | 0% | 0% | 1 |
| 2025-08 | 100% | 0% | 0% | 1 |
| 2025-10 | 67% | 33% | 0% | 3 |
| 2025-11 | 100% | 0% | 0% | 2 |
| 2025-12 | 100% | 0% | 0% | 1 |
| 2026-01 | 100% | 0% | 0% | 2 |
| 2026-03 | 100% | 0% | 0% | 1 |
| 2026-04 | 100% | 0% | 0% | 1 |
| 2026-05 | 100% | 0% | 0% | 1 |
| 2026-06 | 0% | 0% | 100% | 1 |
| 2026-07 | 75% | 0% | 25% | 4 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Servers run on renewables is a plus too“
„They seem to operate ethically“
„hosted in Europe which i like“
„customer service actually exists compared with google which is impossible to contact“
„Great app, and service !“
„this is a great solution.“
„The file stays for a long time on the servers“
„the size isn't limited“