Infomaniak Swiss Backup: customer experiences
Infomaniak’s Swiss Backup service has 55 positive mentions out of 69 total reviews. The overall sentiment is strongly positive. Some 3-star reviews in late 2025 and early 2026 cited technical issues and file synchronization limitations. The service regained strong approval in mid-2026 with multiple 5-star ratings. Users praise its performance, simplicity, and commitment to data sovereignty. The service is valued for its Swiss identity and independence from major tech platforms.
What customers praise
Users praise the service for its reliability, speed, and clean design, calling it smooth and intuitive. It is a Swiss-made cloud service that offers a privacy-first alternative to US-based providers. The service supports file transfers up to 50GB without issues, a feature many reviewers say surpasses other tools. A playful, Swiss-themed interface includes a Gondel animation during uploads, adding a unique and enjoyable experience.
What customers said:
- „Stunning application, secure, faster and very reliable.“
- „File size is no problem, as it works up to 50GB.“
„File size is no problem, as it works up to 50GB.“
Original„Dateigröße ist kein Problem, da bis zu 50GB funktionieren.“
- „Perfect quality of service.“
„Perfect quality of service.“
Original„qualité de service parfait“
Common complaints
Several users report that the backup function fails to fully sync files. Deleted files on the device remain in the backup. New files are not mirrored in real time. This lack of true synchronization is a recurring issue, especially for users seeking a Google Photos alternative. Some users experienced technical problems after app updates, including crashes and bugs in the search function. A few users were blocked after asking questions. Account creation reportedly requires a Swiss phone number.
What customers said:
- „Unfortunately, this is only a backup, not a true synchronization“
„Unfortunately, this is only a backup, not a true synchronization“
Original„Malheureusement il ne s'agit que d'une sauvegarde, pas d'une véritable synchronisation“
- „As long as the search function is set to 'Automatic', practically all answers are wrong!“
„As long as the search function is set to 'Automatic', practically all answers are wrong!“
Original„Solange die Suchfunktion auf „Automatisch“ eingestellt ist, sind praktisch alle Antworten Falsch!“
- „I asked a few questions and was quickly blocked.“
„I asked a few questions and was quickly blocked.“
Original„Habe ein paar wenige Fragen gestellt und wurde schnell geblockt.“
How it has changed over time
Infomaniak's service received 3-star ratings in August, December, and January 2025, likely due to bugs and sync limitations. Ratings improved to 4.3 to 5 stars starting in March 2026. The rise in positive reviews indicates that Infomaniak resolved technical issues, possibly through updates. Confidence in the service’s stability and functionality grew over time.
What customers said:
- „New files are backed up correctly, but files deleted from the device are not removed…“
„New files are backed up correctly, but files deleted from the device are not removed from the backup.“
Original„les nouveaux fichiers sont bien sauvegardés mais les fichiers supprimés sur l'appareil ne le sont pas de la sauvegarde“
- „Latest MacOS: 16 Sequoia (it should be 15).“
„Latest MacOS: 16 Sequoia (it should be 15).“
Original„Aktuellstes MacOS: 16 Sequoia (richtig wäre 26)“
- „It required me to have a Swiss phone number.“
„It required me to have a Swiss phone number.“
Original„me exigía tener un número de teléfono de Suiza“
Practical takeaways
Infomaniak Swiss Backup is a Swiss-based backup service designed for users who prioritize data sovereignty and privacy. It supports file transfers and backups but does not offer true synchronization. The service requires a Swiss phone number for account setup and has known compatibility issues with devices like the Galaxy S24+. It is best suited for users comfortable with manual file management and who value security over automatic syncing.
What customers said:
- „I couldn't create an account.“
„I couldn't create an account.“
Original„no pude crear una cuenta“
- „This offer is only available to Swiss and European residents and requires a…“
„This offer is only available to Swiss and European residents and requires a corresponding telephone number.“
- „Photo backup unfortunately does not work with Galaxy S24+“
„Photo backup unfortunately does not work with Galaxy S24+“
Original„Fotosicherung funktioniert leider nicht mit Galaxy S24+“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-06 | 4.50 | 2 |
| 2025-07 | 5.00 | 1 |
| 2025-08 | 3.00 | 2 |
| 2025-10 | 5.00 | 3 |
| 2025-11 | 5.00 | 1 |
| 2025-12 | 3.00 | 1 |
| 2026-01 | 3.00 | 2 |
| 2026-03 | 4.00 | 4 |
| 2026-04 | 4.33 | 3 |
| 2026-05 | 5.00 | 3 |
| 2026-06 | 4.50 | 2 |
| 2026-07 | 5.00 | 5 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-06 | 50% | 0% | 50% | 2 |
| 2025-07 | 100% | 0% | 0% | 1 |
| 2025-08 | 0% | 0% | 100% | 2 |
| 2025-10 | 100% | 0% | 0% | 3 |
| 2025-11 | 100% | 0% | 0% | 1 |
| 2025-12 | 0% | 100% | 0% | 1 |
| 2026-01 | 50% | 0% | 50% | 2 |
| 2026-03 | 75% | 0% | 25% | 4 |
| 2026-04 | 67% | 33% | 0% | 3 |
| 2026-05 | 100% | 0% | 0% | 3 |
| 2026-06 | 100% | 0% | 0% | 2 |
| 2026-07 | 100% | 0% | 0% | 5 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Swiss quality with high standards“
„Sometimes a bit complicated to manage backup folders/files.“
„The design is also appealing and fun, as the very tidy app celebrates its Swiss origins with a cable car that goes up the mountain during the file upload.“
„Love the true simplicity of Swiss Transfer!“
„A Swiss alternative to American dominance.“
„Swiss Transfer is the best in every respect.“
„Only because it is Swiss.“
„Easy to use - Swiss product“
What Reddit users discuss
Below are extracts from Reddit which discuss Swiss Backup in more detail - each linked to the original thread.
„for hosting services in Switzerland, in my view they're the best at the“
„I got a call from Infomaniak support, and they fixed my problem in 10 minutes“
„Is anyone using QNAP's „hybrid backup and sync“ software to backup a NAS to infomaniak ?“
„and if you are happy with the service?“
Cite this page
Citatio (2026). Infomaniak Swiss Backup: customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/infomaniak-reviews/products/swiss-backup/
Data verifiable via our public audit log: Methodology · Transparency