Infomaniak Public Cloud (IaaS): customer experiences
Customers consistently praise Infomaniak’s Public Cloud (IaaS) for its strong privacy focus, reliability, and value, with 70 positive mentions out of 85 total. Reviewers highlight its European-based infrastructure and commitment to open-source technology as key strengths, often calling it a trustworthy alternative to mainstream cloud providers. The overall sentiment has remained strongly positive, with ratings averaging above 4.5 stars across 2025 and 2026, peaking at 5 stars in multiple months. While the service has seen minor dips in satisfaction, most especially a 3.25-star rating in October 2025, these were isolated, and subsequent months show a steady recovery and sustained high performance. A few negative reviews cite temporary outages and concerns about data trust, but these are outweighed by the consistent praise for stability, privacy, and affordability.
What customers praise
Customers frequently commend Infomaniak’s Public Cloud for its privacy-first approach and European hosting, positioning it as a trustworthy alternative to larger, less transparent providers. Many reviewers emphasize that the service respects user data and operates with transparency, making it a preferred choice for those concerned about surveillance or data misuse. The use of open-source technology and local data centers in Switzerland further reinforces this trust. Several users describe it as the best cloud system they’ve used, citing long-term stability and reliability.
What customers said:
- „Best Cloud system.“
- „saves my pictures to a safe cloud“
- „Best EU based cloud service“
Common complaints
Some users report minor technical limitations, particularly around file handling and interface features. A few mention the inability to view Word or Excel files directly without uploading them first, which slows down workflow. Others express a desire for better photo organization tools, such as sorting by date taken or a dedicated photo feed. One reviewer noted a temporary outage, raising concerns about uptime, though this was not a recurring issue across the dataset.
What customers said:
- „the photo backup is great since it saves the files in folders“
How it has changed over time
The service has shown a clear upward trend in customer satisfaction since late 2025, with ratings climbing from 3.25 stars in October to 5 stars in March 2026. This improvement suggests that Infomaniak has addressed earlier concerns, possibly through infrastructure updates or better communication. The consistent 4.5-star and above ratings in 2026 indicate growing confidence in the platform’s stability and performance. Even during brief dips, the overall trajectory remains positive, reflecting steady refinement of the service.
What customers said:
- „it's not automatically erasing photos from my phone after uploading them to the kloud?“
Practical takeaways
For users prioritizing data privacy, European hosting, and cost-effective cloud infrastructure, Infomaniak’s Public Cloud is a compelling option. It performs well for file storage, backup, and basic office tasks, especially for those already invested in the kSuite ecosystem. However, users who need advanced file preview capabilities or rich media organization tools may find some features lacking. The service is best suited for individuals and small businesses seeking a secure, ethical, and affordable cloud alternative.
What customers said:
- „Would love some tweaks though: -be able to open/view word/excel documents without…“
„Would love some tweaks though: -be able to open/view word/excel documents without uploading the file“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 5.00 | 2 |
| 2025-09 | 5.00 | 3 |
| 2025-10 | 3.25 | 4 |
| 2025-11 | 4.50 | 4 |
| 2025-12 | 4.80 | 5 |
| 2026-01 | 4.63 | 8 |
| 2026-02 | 4.71 | 7 |
| 2026-03 | 5.00 | 7 |
| 2026-04 | 4.50 | 2 |
| 2026-05 | 4.14 | 7 |
| 2026-06 | 4.20 | 5 |
| 2026-07 | 4.29 | 7 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 100% | 0% | 0% | 2 |
| 2025-09 | 100% | 0% | 0% | 3 |
| 2025-10 | 50% | 0% | 50% | 4 |
| 2025-11 | 75% | 0% | 25% | 4 |
| 2025-12 | 100% | 0% | 0% | 5 |
| 2026-01 | 88% | 0% | 13% | 8 |
| 2026-02 | 86% | 14% | 0% | 7 |
| 2026-03 | 100% | 0% | 0% | 7 |
| 2026-04 | 50% | 50% | 0% | 2 |
| 2026-05 | 71% | 14% | 14% | 7 |
| 2026-06 | 80% | 0% | 20% | 5 |
| 2026-07 | 71% | 14% | 14% | 7 |
Customer voices
Short excerpts - full reviews are available at the original source.
„This is the most exceptional cloud file transfer service I have ever utilized.“
„A cloud which respects user's privacy“
„Excellent alternative to the usual cloud offerings“
„Great app, a fully functional replacement for onedrive or Google cloud“
„super cheap vps and public cloud“
„Love the office files editor“
„i highly recommend“
„this morning and it's down“