Infomaniak Public Cloud (IaaS): customer experiences
Infomaniak’s Public Cloud (IaaS) service has 75 positive mentions out of 91 total reviews, with an average rating of 4.5 stars. The service maintains consistently positive sentiment, though monthly ratings dipped slightly in early 2026 before recovering. Users praise its speed, security, and privacy-focused, European-based infrastructure. Some negative feedback highlights app stability issues on mobile platforms, limited photo management, and weak offline functionality. Despite these concerns, most users report satisfaction with core features like file synchronization and storage capacity.
What customers praise
Users frequently commend Infomaniak’s cloud for strong privacy protections, European data hosting, and sustainability. File synchronization is fast and smooth, especially on mobile devices, with scanned documents appearing in the cloud within seconds. Integration with OnlyOffice for document editing and overall service reliability are major strengths. Several users are replacing Google and Microsoft services with Infomaniak, citing trust and ethical alignment as key reasons.
What customers said:
- „Files sync easily“
„Files sync easily“
Original„Les fichiers se synchronisent facilement“
- „Everything you expect from a cloud drive“
„Everything you expect from a cloud drive“
Original„Tout ce dont on attend d'un drive dans le cloud“
- „The synchronization of uploaded documents is super fast and smooth.“
„The synchronization of uploaded documents is super fast and smooth.“
Original„Die Synchronisation von hochgeladenen Dokumenten geht super schnell und geschmeidig“
Common complaints
Several users report persistent issues with the mobile app, including frequent crashes, poor performance, and unresponsive interfaces, especially on Android and macOS. The photo gallery lacks basic features such as sorting by date or year. Users can only select folders pre-approved by the app. File synchronization often fails, with the app downloading files already present in the cloud. A recurring frustration is the constant pop-up survey that redirects users to tracking-heavy websites.
What customers said:
- „syncs very poorly“
„syncs very poorly“
Original„synchronise très mal“
- „A cloud substitute that stores“
„A cloud substitute that stores“
Original„un succédané de cloud qui stocke“
- „The app no longer asks to delete photos and documents uploaded to the cloud.“
„The app no longer asks to delete photos and documents uploaded to the cloud.“
Original„l'application ne demande plus de supprimer les photos et documents téléchargés dans le cloud“
How it has changed over time
Infomaniak's service ratings rose from 3.25 stars in October 2025 to 5 stars in March 2026. The improvement suggests fixes to earlier technical issues like app stability and synchronization. Ratings dipped slightly in mid-2026 due to renewed reports of app crashes and sync problems. High praise and specific technical complaints continue to appear, showing that core functionality has improved but the mobile app experience still has unresolved issues.
What customers said:
- „this morning and it's down“
- „Has no concept of a software ecosystem or interoperability on Android“
„Has no concept of a software ecosystem or interoperability on Android“
Original„n'a aucune notion d'écosystéme soft ni d'interopérabilité sur android“
- „Which means it downloaded files that were already in the cloud.“
„Which means it downloaded files that were already in the cloud.“
Original„ce qui fait qu'elle m'a téléchargé dans c'est les fichiers déjà dans le cloud“
Practical takeaways
Infomaniak’s cloud is a top choice for users prioritizing data privacy and European hosting, especially those wanting to reduce reliance on US-based providers. It performs well for file storage and synchronization on desktop and with OnlyOffice integration. The mobile app has underdeveloped performance and photo management features. Users should test the service with their specific workflows, particularly if offline access or advanced photo organization is critical.
What customers said:
- „I don't understand why it's not possible to filter photos by month/year in the app.“
„I don't understand why it's not possible to filter photos by month/year in the app.“
Original„non capisco perché nell' app però non è possibile filtrare le foto in base al mese/anno“
- „The support was exceptional and I am thrilled with it“
„The support was exceptional and I am thrilled with it“
Original„l'assistenza è stata eccezionale e ne sono entusiasta“
- „The document section is very good, especially thanks to the OnlyOffice document editor.“
„The document section is very good, especially thanks to the OnlyOffice document editor.“
Original„Pour la partie documents c'est très bon, notamment grâce à l'éditeur de documents via OnlyOffice.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 5.00 | 3 |
| 2025-10 | 3.25 | 4 |
| 2025-11 | 4.50 | 4 |
| 2025-12 | 4.80 | 5 |
| 2026-01 | 4.63 | 8 |
| 2026-02 | 4.71 | 7 |
| 2026-03 | 5.00 | 7 |
| 2026-04 | 4.50 | 2 |
| 2026-05 | 4.14 | 7 |
| 2026-06 | 4.20 | 5 |
| 2026-07 | 4.29 | 7 |
| 2026-08 | 4.50 | 4 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 100% | 0% | 0% | 3 |
| 2025-10 | 50% | 0% | 50% | 4 |
| 2025-11 | 75% | 0% | 25% | 4 |
| 2025-12 | 100% | 0% | 0% | 5 |
| 2026-01 | 88% | 0% | 13% | 8 |
| 2026-02 | 86% | 14% | 0% | 7 |
| 2026-03 | 100% | 0% | 0% | 7 |
| 2026-04 | 50% | 50% | 0% | 2 |
| 2026-05 | 71% | 14% | 14% | 7 |
| 2026-06 | 80% | 0% | 20% | 5 |
| 2026-07 | 71% | 14% | 14% | 7 |
| 2026-08 | 75% | 25% | 0% | 4 |
Customer voices
Short excerpts - full reviews are available at the original source.
„when will there be synchronization from a cloud directory to a local phone directory?“
„European (Swiss) cloud solution, so not in the USA.“
„The cloud storage service is excellent.“
„The cloud document editor on Android is terrible“
„Surpasses all other clouds I've tried.“
„What you scan and save on your smartphone, for example, is in the cloud 3 seconds later.“
„Secure cloud drive.“
„Very good cloud, but it lacks a real "Gallery" tab“
What Reddit users discuss
Below are extracts from Reddit which discuss Public Cloud (IaaS) in more detail - each linked to the original thread.
„are there perhaps any fellow enthusiasts here who have experience with Infomaniak’s Public Cloud / IaaS?“
„Infomaniak's Public Cloud is a sovereign, high-performance IaaS solution, hosted in Switzerland“
„struggling for now 2-3 days to configure and deploy an image“
Cite this page
Citatio (2026). Infomaniak Public Cloud (IaaS): customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/infomaniak-reviews/products/public-cloud-iaas/
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