Question 1

Can I use Infomaniak Mail without creating an account?

Accepted Answer

No, you cannot use Infomaniak Mail without creating an account. All access to the service requires registration, and reviewers consistently report that sign-up is mandatory.

Mandatory Sign-Up: Reviewers report that creating an account is required to use Infomaniak Mail, with several explicitly criticizing the mandatory sign-up process. One reviewer questioned, 'Why sign up required?' and called for the option to use the service temporarily, like a disposable email.

User Frustration: Multiple users expressed frustration over the inability to access any part of the service without registering. Some described the experience as resembling a scam site, citing lack of functionality and poor support after attempting to sign up.

No Anonymous Access: Despite the platform's focus on privacy and usability, the absence of a guest or anonymous access option prevents casual or temporary use. Reviewers emphasize that the system does not allow even basic email functions without an account.

Question 2

Why can’t I delete my Infomaniak account even after trying for hours?

Accepted Answer

Reviewers report that deleting an Infomaniak account is extremely difficult, with multiple users stating they’ve tried repeatedly over hours or days without success, often encountering error pages or no response from support. The platform’s lack of clear account deletion procedures and unresponsive customer service appear to be the main obstacles.

Account Deletion Fails: Reviewers consistently report being unable to delete their Infomaniak accounts despite multiple attempts. One user explicitly states they've been trying over and over to delete their account, with no success, and describes the process as broken or non-functional.

Technical Failures: Multiple users mention encountering error pages during the deletion process, suggesting technical flaws in the interface or backend. One reviewer notes the process ends in error pages, while another describes the system acting like a phishing site, indicating serious usability and trust issues.

No Support Available: There is a strong pattern of poor or nonexistent customer support. Users report no response to tickets, unresponsive phone lines, and delayed replies, even when the company claims 24-hour response times. This lack of support makes resolving deletion issues nearly impossible.

Question 3

Are Infomaniak’s customer support phone lines actually reachable?

Accepted Answer

No, reviewers report that Infomaniak’s customer support phone lines are not reliably reachable, with multiple users stating they received no response from support, including from Canadian and New York-based numbers.

Unreachable Support Lines: Reviewers consistently report that Infomaniak’s customer support is unresponsive, especially via phone. Multiple users state that they tried calling support lines in Canada and New York but received no answer, leading them to believe the service is not operational.

Poor Email Support: Several users mention that even email support fails to deliver timely responses. One reviewer waited 48 hours for a reply despite a stated 24-hour response time, while another reported being sent a 10-page PowerPoint instead of a proper solution.

Frustrating User Experience: The lack of functional support is a major pain point, with users describing the experience as frustrating and unprofessional. Some even compared the site to a phishing scam due to the absence of any meaningful response from the company.

Question 4

Why does the email client freeze or become unresponsive when I try to edit an email body?

Accepted Answer

The email client may freeze or become unresponsive when editing an email body due to performance issues, bugs in the interface, or conflicts with AI features, according to multiple reviewers.

Freezing on Input: Reviewers report that the email client frequently becomes unresponsive or freezes during editing, particularly when trying to input or modify text in the message body. One user explicitly stated they 'cannot enter text into body of message' and found it 'impossible to upend content in the body of an email'.

AI Interference: Some users attribute the issue to poorly optimized features, such as intrusive AI tools that appear during composition. One reviewer described a 'big animated button just under your noze when writing an email' and criticized the AI for acting like 'spam' and 'gazlighting' users, which may contribute to lag or unresponsiveness.

System Stability: The overall performance of the client is widely criticized as slow and unstable. Multiple users mention the system is 'EXTREMELY SLOW to work with' and that the interface feels like a 'phishing or scam site', suggesting deeper technical flaws that affect responsiveness during basic tasks like editing.

Question 5

Why can't I add third-party email accounts to my Infomaniak Mail inbox?

Accepted Answer

Reviewers report that Infomaniak Mail does not allow users to add third-party email accounts directly to the inbox, which limits integration with other email services and is a significant drawback for users who rely on multiple inboxes.

Missing Integration: Several reviewers explicitly state that the inability to add third-party email accounts is a major limitation. One user notes this feature is missing and makes the service impossible to recommend, highlighting it as a core functional gap.

User Expectations: The lack of IMAP or POP3 support for external accounts is implied by the frustration around not being able to consolidate emails from other providers. Users expect this functionality in modern email clients, especially given Infomaniak's focus on privacy and user control.

Platform Limitation: While Infomaniak emphasizes privacy and open-source tools, the absence of account aggregation features contradicts the convenience expected from a full-featured email platform. This gap is especially frustrating for users managing multiple email identities.

Question 6

Is it possible to remove the default signature 'sent with infomaniac mail' in the free plan?

Accepted Answer

Yes, reviewers confirm that the default signature 'sent with infomaniac mail' cannot be removed in the free plan, which is a common complaint among users who want a more professional or personalized email appearance.

Signature Limitation: Reviewers report that the default signature 'sent with infomaniac mail' is permanently applied in the free plan and cannot be disabled or removed. This limitation is seen as a significant drawback, especially for users who want to maintain a professional image.

User Frustration: Several users express frustration over this lack of customization, noting that the signature appears automatically in every outgoing email without an option to turn it off. This is particularly problematic for those using the free service for personal or semi-professional communication.

Bottom Line: While the free plan offers basic email functionality, the inability to remove the default signature is cited as a key reason why some users avoid or abandon the service. The lack of control over email appearance undermines the perceived value of the free tier.

Question 7

Why can't I turn off the AI assistant that appears while writing emails in Infomaniak?

Accepted Answer

The AI assistant that appears while writing emails cannot be turned off, according to reviewers who describe it as intrusive and unremovable.

Intrusive AI Presence: Reviewers report that the AI assistant appears as a prominent animated button directly in the email composition interface, making it impossible to ignore. One user explicitly states that the AI cannot be deactivated, calling it 'AI spam' and criticizing its persistent presence.

User Frustration: The AI feature is described as disruptive and poorly integrated, with users feeling pressured or manipulated by its constant visibility. Some reviewers interpret its behavior as a form of 'gazlighting' due to its refusal to be disabled despite user preferences.

No Disable Option: No workaround or setting is mentioned in the reviews that allows users to disable the AI assistant. The lack of control over this feature is a recurring complaint, especially among users who value privacy and minimal interface interference.

Month	Avg. rating	Count
2025-08	3.10	10
2025-09	3.71	21
2025-10	4.20	25
2025-11	4.15	26
2025-12	3.81	26
2026-01	4.12	49
2026-02	4.17	46
2026-03	4.07	29
2026-04	3.67	15
2026-05	4.17	30
2026-06	4.40	30
2026-07	3.50	30

Month	Positive	Neutral	Negative	Count
2025-08	50%	10%	40%	10
2025-09	52%	19%	29%	21
2025-10	72%	4%	24%	25
2025-11	65%	12%	23%	26
2025-12	62%	8%	31%	26
2026-01	65%	14%	20%	49
2026-02	76%	9%	15%	46
2026-03	66%	14%	21%	29
2026-04	47%	13%	40%	15
2026-05	77%	10%	13%	30
2026-06	73%	13%	13%	30
2026-07	53%	10%	37%	30

Infomaniak Mail Service: customer experiences

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Customer voices