Infomaniak Mail Service: customer experiences
Infomaniak's email service has a net positive sentiment based on 590 user mentions, with 369 positive and 140 negative reviews. The service maintained an average rating above 4.0 stars throughout most of 2026, reaching a peak of 4.4 stars in June. Ratings dropped to 3.5 stars in August 2026, indicating a recent increase in user issues. Users frequently praise Infomaniak for its privacy focus, reliability, and independence from major tech companies. Common complaints involve usability problems on iOS and macOS, including bugs, broken features, and poor mobile app performance. While core functionality is considered solid, the user experience on these platforms remains inconsistent.
What customers praise
Infomaniak Mail is praised by customers for strong privacy, reliability, and independence from major tech platforms. It is seen as a trustworthy alternative to Gmail, especially for users reducing reliance on Google’s ecosystem. The service is simple to use, fast, and effective. Several reviewers call it a 'solid alternative' and a 'mail app that works.' The support team is consistently responsive and helpful, with one user noting a timely migration and clear answers to questions.
What customers said:
- „fast and efficient“
„fast and efficient“
Original„rapide efficace“
- „a solid alternative to the Google ecosystem“
„a solid alternative to the Google ecosystem“
Original„une solide alternative à l'écosystème Google“
- „excellent email“
„excellent email“
Original„ottima email“
Common complaints
Common complaints about the app focus on usability issues on iOS and macOS. Users report difficulty composing emails or pasting content. The app is described as buggy and unintuitive. Problems with attachments are frequent, including an inability to share files after an iOS update. Login failures occur even with correct credentials. Notifications are missing. Errors happen during account setup and payment. Basic customization options like font size or app icon color are not available.
What customers said:
- „DON’T try to use that!!“
- „no customizable font sizes“
- „The email form doesn't load (just a spinning wheel).“
„The email form doesn't load (just a spinning wheel).“
Original„le formulaire de mail ne s’affiche pas (petite roue qui tourne dans le vide)“
How it has changed over time
User satisfaction for the service fluctuated over time, with a significant drop in late 2026. Ratings were strong through early 2026, peaking at 4.4 stars in June. By August, ratings fell to 3.5 stars, coinciding with a surge in reported bugs and usability issues. Complaints increased about iOS updates breaking core functions, including attachment sharing and login processes. The service saw a slight recovery in September, but the decline indicates that recent updates introduced stability problems that affected user trust and experience.
What customers said:
- „Very restrictive!! Can you fix this quickly?“
„Very restrictive!! Can you fix this quickly?“
Original„Très contraignant !! Pouvez-vous résoudre cela rapidement ?“
- „Infomaniak offers comprehensive services, very dynamic and always at the edge of…“
„Infomaniak offers comprehensive services, very dynamic and always at the edge of technology with high emphasis on security and privacy.“
- „cannot add Gmail, Yahoo, live, Chello, or A1 email accounts now“
„cannot add Gmail, Yahoo, live, Chello, or A1 email accounts now“
Original„kann jetzt die E-Mail Account Gmail Yahoo live Chello A1 nicht hinzufügen“
Practical takeaways
Infomaniak Mail is a strong choice for users prioritizing privacy and independence from big tech, particularly those in the Swiss or European digital ecosystem. The service offers reliable data protection but requires technical setup and tolerance for minor bugs. Users on iOS or macOS should be cautious, as the mobile app has significant usability flaws. For those valuing control over their data and seeking a non-Google email solution, Infomaniak Mail is worth trying, though setup and daily use involve some friction.
What customers said:
- „Competent, friendly support via email.“
„Competent, friendly support via email.“
Original„Kompetenter, freundlicher Support via Email.“
- „Everything works well, just as I expected.“
„Everything works well, just as I expected.“
Original„tout fonctionne bien et je m'y attendais“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.71 | 21 |
| 2025-10 | 4.20 | 25 |
| 2025-11 | 4.08 | 26 |
| 2025-12 | 3.81 | 26 |
| 2026-01 | 4.12 | 49 |
| 2026-02 | 4.17 | 46 |
| 2026-03 | 4.07 | 29 |
| 2026-04 | 3.67 | 15 |
| 2026-05 | 4.17 | 30 |
| 2026-06 | 4.40 | 30 |
| 2026-07 | 3.52 | 31 |
| 2026-08 | 3.50 | 12 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 52% | 19% | 29% | 21 |
| 2025-10 | 72% | 4% | 24% | 25 |
| 2025-11 | 65% | 12% | 23% | 26 |
| 2025-12 | 62% | 8% | 31% | 26 |
| 2026-01 | 65% | 14% | 20% | 49 |
| 2026-02 | 76% | 9% | 15% | 46 |
| 2026-03 | 66% | 14% | 21% | 29 |
| 2026-04 | 47% | 13% | 40% | 15 |
| 2026-05 | 77% | 10% | 13% | 30 |
| 2026-06 | 73% | 13% | 13% | 30 |
| 2026-07 | 55% | 10% | 35% | 31 |
| 2026-08 | 50% | 17% | 33% | 12 |
Customer voices
Short excerpts - full reviews are available at the original source.
„sometimes I get it after having read the email, which is weird“
„works better than Apple Mail which doesn’t use IMAP Push with Infomaniak“
„Good email client“
„very good alternative to Gmail“
„A mail app that works“
„I have been using Infomaniak Mail for several years now without any issues!“
„Without this, it's impossible to switch mail apps.“
„I can't share them via Infomaniak Mail, even though it worked perfectly before.“
What Reddit users discuss
Below are extracts from Reddit which discuss Mail Service in more detail - each linked to the original thread.
„Infomaniak can help you transfer all your existing emails to their service“
„Infomaniak hits exactly the right blend of being hosted in Switzerland“
„Infomaniak Mail has no labels.“
„It offers everything I need, including a mailbox with my own domain,“
Cite this page
Citatio (2026). Infomaniak Mail Service: customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/infomaniak-reviews/products/mail-service/
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