Infomaniak Euria: customer experiences
Euria, Infomaniak’s AI assistant, has received 53 positive mentions out of 68 total reviews. The overall sentiment is positive. Ratings have ranged from 3.45 stars in December 2025 to 5 stars in September 2025 and June 2026. Recent ratings stabilize between 4.4 and 4.6 stars. Users value Euria’s privacy-focused design and ethical approach. Some report login failures, password issues, and limited language support. A few note slower performance compared to larger models like ChatGPT, especially on mobile devices and for complex tasks. Despite these issues, most feedback describes Euria as a trustworthy, non-intrusive alternative to mainstream AI tools.
What customers praise
Euria offers strong privacy protections and ethical design. It does not collect personal data. This makes it feel safer and more trustworthy than other AI tools. Euria is based in Europe and operates in an eco-friendly way. It is seen as a responsible alternative to large US-based AI services. Users who were hesitant about AI due to data harvesting concerns report feeling more comfortable using Euria.
What customers said:
- „I feel calm, discreet, secure, and reassured here.“
„I feel calm, discreet, secure, and reassured here.“
Original„je suis tranquille ici et discrète et sécurisée et rassurée“
- „It's not perfect, but it works fine for simple tasks.“
„It's not perfect, but it works fine for simple tasks.“
Original„Nie jest idealna, ale przy prostych rzeczach daje radę.“
- „I recommend it.“
„I recommend it.“
Original„Je la recommande“
Common complaints
Some users cannot log in or use the service due to invalid grant errors and password rejection. The AI sometimes responds in Russian, Ukrainian, or Serbian instead of English. On mobile, the AI's capabilities are limited, and users are blocked after a few messages unless they upgrade. These issues indicate ongoing problems with reliability and user experience.
What customers said:
- „Process cannot be completed. (invalid_grant error 400.)“
„Process cannot be completed. (invalid_grant error 400.)“
Original„Vorgang kann nicht abgeschlossen werden. (invalid_grant-Fehler 400.)“
- „My email password, which I have always used, is not being accepted.“
„My email password, which I have always used, is not being accepted.“
Original„Mein Passwort für email, welches ich immer genutzt habe, wird mich nicht akzeptiert.“
- „It needs an update that the mobile interface doesn't handle.“
„It needs an update that the mobile interface doesn't handle.“
Original„ça nécessite une remise à niveau dont l’interface ne se charge pas sur mobile“
How it has changed over time
Euria's rating history shows a positive trend, starting at 3.45 stars in December 2025. The service reached 5 stars in September 2025 and again in June 2026, indicating recent improvements in stability or user satisfaction. Early feedback highlighted significant issues, but recent reviews show higher ratings and fewer complaints, suggesting Infomaniak addressed key problems. A drop to 4 stars in July 2026 indicates ongoing challenges, particularly with usability and language support.
What customers said:
- „Euria couldn't process my very first request.“
„Euria couldn't process my very first request.“
Original„Euria n’a pas pu traiter ma toute première demande“
- „All I get is something in Russian,Ukrainian or Serb that I don’t understand“
- „It's great that it's European and eco-friendly.“
„It's great that it's European and eco-friendly.“
Original„Fajnie, że jest europejska i ekologiczna.“
Practical takeaways
Euria is a privacy-focused and sustainable AI alternative to mainstream tools, designed for users concerned about data collection. It handles basic tasks like summarizing and drafting messages effectively. It does not match the depth of larger models. Users may face login issues and language limitations, especially on mobile devices. Euria is best for those who prefer a simple interface and accept functional trade-offs for ethical and environmental benefits.
What customers said:
- „I was used to using AIs like ChatGPT, Gemini, or DeepSeek.“
„I was used to using AIs like ChatGPT, Gemini, or DeepSeek.“
Original„J’avais l’habitude d’utiliser des IA comme chatgpt, Gemini ou encore DeepSeek“
- „It works well (despite the limitations of AI, which should never be forgotten) and is a…“
„It works well (despite the limitations of AI, which should never be forgotten) and is a valid alternative to US giants, just like the other services offered by Infomaniak.“
Original„Funziona bene (pur con tutti i limiti, mai da dimenticare, delle IA), ed è una valida alternativa, così come gli altri servizi offerti da Infomaniak, ai colossi statunitensi.“
- „AIs are an ecological disaster, but now there is euria“
„AIs are an ecological disaster, but now there is euria“
Original„Les IA sont un désastre écologique mais maintenant il y a euria“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 5.00 | 1 |
| 2025-12 | 3.45 | 11 |
| 2026-01 | 4.75 | 4 |
| 2026-02 | 4.64 | 11 |
| 2026-03 | 4.18 | 11 |
| 2026-04 | 4.50 | 4 |
| 2026-05 | 4.40 | 10 |
| 2026-06 | 5.00 | 8 |
| 2026-07 | 4.00 | 7 |
| 2026-08 | 5.00 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 100% | 0% | 0% | 1 |
| 2025-12 | 36% | 27% | 36% | 11 |
| 2026-01 | 100% | 0% | 0% | 4 |
| 2026-02 | 91% | 9% | 0% | 11 |
| 2026-03 | 82% | 0% | 18% | 11 |
| 2026-04 | 75% | 25% | 0% | 4 |
| 2026-05 | 80% | 20% | 0% | 10 |
| 2026-06 | 100% | 0% | 0% | 8 |
| 2026-07 | 71% | 14% | 14% | 7 |
| 2026-08 | 100% | 0% | 0% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„The Euria AI box is very efficient and well-suited to our administrative needs.“
„Euria is an artificial intelligence that has always satisfied me.“
„allow Euria to work with the existing email content (summarize, proofread, etc.).“
„The Euria concept is incredible and much more eco-friendly.“
„It's a good thing for privacy reasons alone.“
„I like Euria because it is ethical and non-intrusive“
„With Euria, I started using artificial intelligence, which I previously avoided due to many ethical concerns about the giants developing it.“
„Removing one star because I don't need the Euria stuff and wish I could simply remove it.“
What Reddit users discuss
Below are extracts from Reddit which discuss Euria in more detail - each linked to the original thread.
„it provides responses such as these to questions about "sensitive"“
„You created EURIA to enforce the Chinese censorship policies.“
„knowing the quality of their other tools“
„Euria has a proven limit of 14,000 lines per chat session for those who pay for kSuit+.“
„you can now switch models in just one click“
Cite this page
Citatio (2026). Infomaniak Euria: customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/infomaniak-reviews/products/euria/
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