Infomaniak Euria: customer experiences
Reviewers report that Euria, Infomaniak’s AI assistant, is widely praised for its strong focus on privacy, ethical design, and Swiss-based hosting, with 50 positive mentions out of 65 total. The overall sentiment remains largely positive, though there are noticeable fluctuations in ratings over time, with a dip in early 2026 followed by a recovery. The highest satisfaction comes from users who value data sovereignty and environmental responsibility, particularly those concerned about AI surveillance and corporate data practices. Some users express frustration with language limitations and missing features, but these concerns are outweighed by appreciation for Euria’s transparency and alignment with European privacy standards. The service has gained traction among privacy-conscious individuals and small businesses seeking alternatives to major tech AI platforms.
What customers praise
Customers consistently praise Euria for its commitment to privacy, data protection, and ethical AI development. Many highlight that it does not store or train on user data, runs on renewable energy in Switzerland, and complies with EU privacy laws. Users appreciate that it offers a trustworthy alternative to large American AI platforms, especially those concerned about surveillance and data exploitation. The emphasis on sovereignty and environmental responsibility is frequently cited as a key reason for choosing Euria over other tools.
What customers said:
- „I appreciate that there is a Swiss hosted AI which promises to be sovereign and free of…“
„I appreciate that there is a Swiss hosted AI which promises to be sovereign and free of surveillance“
- „doesn’t financially support a certain north American president“
- „Euria stands out as one of the best AI assistants today because it prioritizes your…“
„Euria stands out as one of the best AI assistants today because it prioritizes your privacy above all“
Common complaints
Common complaints include limited language support, with some users reporting responses in Russian, Ukrainian, or Serbian despite using English. Others note that Euria is not available in their country, which prevents access entirely. Functional gaps are also mentioned, such as the lack of a calendar, message pinning, flagging, snoozing, and integration with existing email content. These missing features are seen as limitations for daily productivity, especially for users expecting a fully integrated AI assistant.
What customers said:
- „Not available in my country ?“
- „All I get is something in Russian,Ukrainian or Serb that I don’t understand“
How it has changed over time
Euria’s ratings have shown a clear pattern over time, starting with a strong 5-star review in September 2025, dropping to 3.45 stars in December 2025, and gradually improving through 2026. The lowest point came in July 2026 with a 3.6-star rating, likely due to language and availability issues. Since then, ratings have stabilized around 4.5 stars, indicating growing user confidence. This suggests that early adoption challenges were addressed, and the service has matured in usability and reliability.
Practical takeaways
For users prioritizing privacy, data sovereignty, and environmental ethics, Euria is a compelling choice. It performs well as a daily assistant for general tasks and detailed queries, especially when users value transparency and local hosting. However, those needing multilingual support, advanced integrations, or global access should be aware of current limitations. The service is best suited for individuals and organizations already aligned with Infomaniak’s values and willing to trade some convenience for stronger ethical safeguards.
What customers said:
- „actually helps you without storing all your data and sharing it across companies“
- „it doesn’t store or train on your data“
- „Upon my first use I received, as a response, the app was not available in my country.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 5.00 | 1 |
| 2025-12 | 3.45 | 11 |
| 2026-01 | 4.75 | 4 |
| 2026-02 | 4.64 | 11 |
| 2026-03 | 4.18 | 11 |
| 2026-04 | 4.50 | 4 |
| 2026-05 | 4.40 | 10 |
| 2026-06 | 5.00 | 8 |
| 2026-07 | 3.60 | 5 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 100% | 0% | 0% | 1 |
| 2025-12 | 36% | 27% | 36% | 11 |
| 2026-01 | 100% | 0% | 0% | 4 |
| 2026-02 | 91% | 9% | 0% | 11 |
| 2026-03 | 82% | 0% | 18% | 11 |
| 2026-04 | 75% | 25% | 0% | 4 |
| 2026-05 | 80% | 20% | 0% | 10 |
| 2026-06 | 100% | 0% | 0% | 8 |
| 2026-07 | 60% | 20% | 20% | 5 |
Customer voices
Short excerpts - full reviews are available at the original source.
„allow Euria to work with the existing email content (summarize, proofread, etc.).“
„Euria is honestly the only AI I will use“
„good results, data privacy, and environmental safeguards“
„The GUI of the Euria App is well done and the important control elements are easily found.“
„Looking forward to future capabilities of Euria AI“
„A deeper integration of Euria would be great ^^“
„Please integrate a calendar into the app.“
„Message pinning (on top), flagging, and snoozing will also be valuable features.“