Question 1

How does SwissTransfer from Infomaniak compare to WeTransfer?

Accepted Answer

SwissTransfer is a free file-sharing service from Infomaniak that offers a better user experience and stronger data privacy than WeTransfer. It stores data in Switzerland.

Better Alternative: SwissTransfer is faster and has a better user experience than WeTransfer. Many users have fully replaced WeTransfer with SwissTransfer because of its reliability and ethical design.

Privacy & Ethics: SwissTransfer keeps data in Switzerland, a key advantage over WeTransfer. The service is ethical and privacy-friendly, reflecting Infomaniak’s commitment to data protection.

Free & Reliable: SwissTransfer is free and fast with no hidden costs. It is simple and reliable. Users stay with it long-term because it meets their needs without compromise.

Question 2

How reliable is Infomaniak's Site Creator tool and what is the quality of customer support?

Accepted Answer

The Infomaniak Site Creator tool has frequent outages, slow loading times, and login issues. Users cannot access the tool reliably and report unresponsive customer support. Many reviewers say technical assistance is unavailable and transparency is lacking during service disruptions.

Performance Issues: Reviewers report the Site Creator tool is extremely slow and often inaccessible. Some users cannot sign in despite having access before. The platform is unresponsive, websites load poorly or not at all, and files cannot be retrieved.

Support Failures: Customer support is widely criticized for being non-existent or unhelpful. Support buttons lead to inaccessible chatbots. Phone numbers do not respond. Support tickets go unanswered for long periods. Some users report no response despite urgent issues like website inaccessibility.

Functionality Gaps: Infomaniak’s Site Creator has been criticized for lacking basic functionality and clarity. One user called it a 'mess.' Another said it is not suitable for non-OECD users. The platform runs on PHP only and does not clearly disclose this limitation, which frustrates users building or managing sites.

Question 3

What is the customer service experience like with Infomaniak Switzerland?

Accepted Answer

Customer service at Infomaniak Switzerland varies widely. Some users receive quick, helpful responses and positive interactions. Others report poor support, unresponsive ticket handling, and being blocked without explanation. Experiences differ significantly by case.

Positive Experiences: Reviewers report friendly and efficient service in Geneva, with support staff praised for helpfulness and the platform noted for smooth operation. Users highlight the intuitive design and excellent user experience, especially with kDrive and kChat, which make the service feel reliable and enjoyable.

Common Complaints: Multiple users report unresponsive or ignored support tickets despite Infomaniak's promise of 24-hour response times on weekdays. Some users were blocked without clear reasons. Others received incorrect information, including outdated system compatibility details. One user was blocked after asking a few questions, suggesting issues with access or communication.

Bottom Line: Infomaniak provides strong privacy, Swiss-based servers, and a user-friendly interface that many users rate higher than alternatives. Customer service quality varies: some users receive timely help and are highly satisfied, while others face delays or blocked access, leading to frustration and feelings of being misled. The service is best for users who prioritize data sovereignty and accept inconsistent support.

Question 4

How does Infomaniak's Euria AI assistant perform in terms of functionality, privacy, and user experience?

Accepted Answer

Euria is a privacy-focused AI assistant from Infomaniak. Users value its ethical design and strong data protection. Some users report slow response times, missing source citations, and occasional hallucinations.

Privacy & Ethics: Reviewers praise Euria for its strong commitment to data privacy and environmental responsibility. Many say it is the only AI they will use because of its ethical stance. Users note that Euria avoids the negative social and ecological impacts linked to larger AI providers.

Performance Issues: Euria is reported to be fast and accurate by some users, but others experience slow response times. It does not automatically cite sources. Some users say it occasionally hallucinates, like other AI systems, and has difficulty with complex or nuanced questions.

Usability Feedback: Common usability complaints include automatic scrolling of responses, forcing users to manually scroll back to read the beginning. Mobile devices lack a dark mode. Chat history is not saved, affecting continuity.

Question 5

How user-friendly and effective is the Infomaniak console for managing cloud services?

Accepted Answer

Customer experiences with the Infomaniak console vary. Some users find it powerful and intuitive. Others report a confusing, non-user-friendly interface that lacks logical flow.

Positive Experience: Reviewers say the management console is powerful and easy to use, especially for cloud services. One user praised its reliability and effectiveness, noting it enables efficient service management.

User Interface Issues: Several users found the console confusing and poorly designed. One user criticized the lack of intuitive navigation. The interface was described as 'bordélique' and needed optimization, especially for importing files from OneDrive.

Practical Advice: The console has strong functionality but a non-intuitive layout that creates a learning curve. Users must access the console directly to import files, which can be inconvenient if not clearly communicated.

Question 6

What is the customer service like at Infomaniak?

Accepted Answer

The customer service experience with Infomaniak varies widely. Many reviewers report fast, effective support. Others experience long delays or no response, particularly when requesting refunds.

Responsive Support: Infomaniak's customer service resolves issues quickly and effectively. One reviewer reported an immediate response and instant fix, describing the support team as 'magnifici'.

Unresponsive Issues: Other users report poor or no support, especially for refund requests. One user received no response after requesting a refund. Another said app and folder issues remained unresolved after multiple attempts.

Loyalty Despite Flaws: Many users stay with Infomaniak because of its strong privacy focus and high service quality. Even when support is slow, reliability and ethical practices keep users loyal. Infomaniak has a reputation for consistent performance and user trust.

Question 7

What is kDrive by Infomaniak, and what do customers say about its performance and support?

Accepted Answer

The cloud storage service kDrive is offered by Infomaniak. Customer experiences with kDrive are mixed. Users report technical instability, poor customer support, and usability issues. Some users have found temporary workarounds for app crashes.

Technical Issues: kDrive has frequent technical problems including failed syncs, app crashes, and file access issues across devices. The app sometimes fails to start or crashes when accessing shared folders, particularly on Mac systems.

Support Failures: Multiple customers report poor customer service. Tickets often go unanswered for days. Some are passed between support levels without resolution. Support fails to address critical issues such as lost data access or failed syncs.

Workarounds & Limitations: Some users report workarounds like reopening the app through the Play Store to avoid crashes. These fixes are temporary and do not address the app's underlying instability or lack of reliable support.

Question 8

What is the customer service experience like for Infomaniak email users?

Accepted Answer

Infomaniak email customers face long response times, unresponsiveness to support tickets, and poor communication during outages. Some users report no response after multiple follow-ups. Many describe the support experience as frustrating and ineffective.

Poor Response Times: Support tickets receive replies after 48 hours or more, exceeding the promised 24-hour response time. One user experienced a 30-minute wait on a website that claimed a 7-minute average, revealing a significant gap between service promises and actual performance.

Unresponsive Support: Multiple users report that support does not respond to tickets or emails. Some say they receive no communication during critical outages. One reviewer could not reach support using Canadian or U.S. phone numbers. The reviewer described the experience as 'terrible'.

Frustrating Support Interactions: Some users received unhelpful responses, including a 10-page PowerPoint instead of a solution. Others were asked to verify identity via video or photo, raising privacy concerns. The lack of functional support harms trust and usability.

Question 9

How reliable and easy is the SwissTransfer service for moving data, especially from smartphones?

Accepted Answer

The Infomaniak SwissTransfer service is effective for transferring photos and videos from smartphones. It is praised for being easy to use. Some users experience temporary data transfer issues, especially from Android devices. These issues are often resolved by rebooting the device or clearing the cache.

Ease of Use: SwissTransfer is easy to use for transferring photos and videos from mobile devices. It is simple, efficient, and environmentally conscious. One user called it a 'good thing' compared to other transfer tools.

Technical Issues: Some users had temporary transfer issues moving data from Android phones to KDrive. Rebooting the device or clearing the app cache usually fixed the problems. The issues were minor and manageable.

Support Response: The support team is responsive and helpful, with one reviewer noting a quick response to a transfer issue, which reinforced a positive service experience.

Question 10

How does Infomaniak's customer service compare to Proton, and what are users' experiences with support and technical reliability?

Accepted Answer

Infomaniak offers privacy-focused cloud services based in Switzerland and provides strong email functionality. Some users report slow or unresponsive customer support and occasional technical issues with the email interface.

Support Delays: Infomaniak's customer support has been reported as slow, with some users waiting over 48 hours for a response despite a promised 24-hour turnaround. One user waited 30 minutes on a call, exceeding the stated 7-minute wait time. Another user received a 10-page PowerPoint instead of a proper reply.

Service Quality: Infomaniak's services are praised for strong privacy and technical performance. The email system is considered the best, with reliable search and smooth app synchronization. The Swiss-based, open-source infrastructure supports data protection. Some users report support issues.

Technical Reliability: A few users report minor technical issues, including email forms that fail to load and message formatting problems. These issues occur infrequently and are often resolved over time. Users still value Infomaniak's ethical and sustainable approach, despite its support shortcomings.

Month	Avg. rating	Count
2025-09	3.96	23
2025-10	4.41	17
2025-11	4.41	27
2025-12	4.16	32
2026-01	4.10	50
2026-02	4.23	57
2026-03	4.26	39
2026-04	4.00	20
2026-05	3.78	36
2026-06	4.48	29
2026-07	3.74	38
2026-08	4.46	13

Month	Positive	Neutral	Negative	Count
2025-09	70%	4%	26%	23
2025-10	76%	0%	24%	17
2025-11	78%	4%	19%	27
2025-12	75%	0%	25%	32
2026-01	74%	4%	22%	50
2026-02	79%	4%	18%	57
2026-03	74%	10%	15%	39
2026-04	60%	5%	35%	20
2026-05	61%	6%	33%	36
2026-06	86%	3%	10%	29
2026-07	66%	8%	26%	38
2026-08	69%	23%	8%	13

How is the customer service of Infomaniak?

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

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