Infomaniak: Communication experiences
Customers have mixed views on Infomaniak’s communication tools, with a slight edge toward negative feedback despite a recent improvement in ratings. Reviewers report inconsistent performance, particularly around email delivery, app functionality, and language support, with many citing issues like missing sent emails, broken attachment features, and unintelligible interface content in non-English languages. A significant number of complaints focus on poor customer support, lack of transparency during outages, and unwanted AI features that cannot be disabled. However, there is strong appreciation for Infomaniak’s privacy-first approach, ethical practices, and the overall reliability of its core services. Over time, the sentiment has shown a positive shift, with ratings rising from 2.5 stars in August 2025 to a peak of 4.26 stars in February 2026, suggesting improvements in user experience and responsiveness. Despite ongoing issues, many users remain loyal due to the platform’s commitment to data sovereignty and sustainability.
What customers praise
Many users praise Infomaniak for its privacy-focused design, ethical operations, and the overall quality of its communication tools. Customers highlight the platform’s commitment to not harvesting user data and its use of Swiss-based infrastructure as key reasons for choosing it over global alternatives. Some appreciate the clean, functional email interface and the ability to replace multiple Google services with a single, integrated suite. Longtime users also commend the company’s responsiveness to feedback and its willingness to implement user-driven improvements quickly.
What customers said:
- „I just hope ominous new legislation in Switzerland and the EU doesn’t come into force…“
„I just hope ominous new legislation in Switzerland and the EU doesn’t come into force that would undermine privacy“
- „Amazing suite of tools.“
- „(compare that to outlook which constantly logs me out and has non functional 2fa.)“
Common complaints
Common complaints center on technical flaws in the email and app experience, including emails not appearing in the sent folder, failed attachments, and broken copy-paste functionality. Several users report receiving automated messages in languages they do not understand, such as Russian, Ukrainian, or Serbian, despite using English. Others criticize the intrusive AI features that appear during email composition and cannot be turned off. A recurring issue is the lack of timely communication during outages, with no notifications sent to users even when services are down.
What customers said:
- „All I get is something in Russian,Ukrainian or Serb that I don’t understand“
- „notifications are erratic“
- „I cannot copy-paste into a document“
How it has changed over time
Over time, customer sentiment has improved significantly, with ratings rising from 2.5 stars in August 2025 to 4.26 stars in February 2026. This upward trend suggests that Infomaniak has addressed some of the most pressing issues, particularly around user feedback and service reliability. The increase in positive reviews coincides with reports of faster response times and actual implementation of user-requested fixes. However, the rating dipped again in June and July 2026, indicating that new or recurring problems may have emerged, possibly related to language settings or system stability.
What customers said:
- „Send out spam email you cannot unsubscribe from.“
- „I repeatedly asked, in proper english what languages Euria understands“
- „Had trouble extracting Google takeout but not too hard to unzip first then upload“
Practical takeaways
For users considering Infomaniak’s communication tools, it’s important to be aware of the current limitations, especially around language support and app stability. While the platform offers strong privacy and ethical standards, technical issues like missing sent emails and broken attachments can disrupt workflow. Users should expect some learning curve due to the web app’s complexity and the need to manage language preferences manually. However, the company’s responsiveness to feedback and track record of implementing fixes make it a viable option for those prioritizing data sovereignty over flawless performance.
What customers said:
- „it would be great to have a common inbox“
- „Mail app the way it should be done.“
- „the app is good but missing the calendar“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 2.50 | 6 |
| 2025-09 | 4.40 | 5 |
| 2025-10 | 3.00 | 5 |
| 2025-11 | 3.25 | 4 |
| 2025-12 | 3.71 | 7 |
| 2026-01 | 4.00 | 16 |
| 2026-02 | 4.26 | 23 |
| 2026-03 | 3.63 | 24 |
| 2026-04 | 4.14 | 7 |
| 2026-05 | 3.77 | 13 |
| 2026-06 | 3.00 | 13 |
| 2026-07 | 3.31 | 13 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 33% | 0% | 67% | 6 |
| 2025-09 | 40% | 0% | 60% | 5 |
| 2025-10 | 0% | 20% | 80% | 5 |
| 2025-11 | 50% | 0% | 50% | 4 |
| 2025-12 | 57% | 0% | 43% | 7 |
| 2026-01 | 63% | 13% | 25% | 16 |
| 2026-02 | 70% | 4% | 26% | 23 |
| 2026-03 | 38% | 4% | 58% | 24 |
| 2026-04 | 43% | 29% | 29% | 7 |
| 2026-05 | 62% | 0% | 38% | 13 |
| 2026-06 | 31% | 15% | 54% | 13 |
| 2026-07 | 31% | 8% | 62% | 13 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I received no email about this incident. Not during, not since.“
„I asked them if it could be adjusted. Still no reply.“
„Infomaniak didn't just acknowledge it; they escalated it to their devs, kept me updated throughout, and implemented a fix in record time“
„AI can't be deactivated“
„They made a big animated button just under your noze when writing an email“
„The AI spam should stop (as well as gazlighting their users)“
„no data-harvesting“
„They are open to feature requests and have always adapted to market trends and new technologies.“