How is the communication of Infomaniak?
Infomaniak's communication tools have drawn mixed reviews, with user sentiment declining sharply despite early praise for privacy and transparency. 81 positive mentions cite strong data protection, ethical operations, and user-friendly design. 94 negative mentions highlight ongoing issues with reliability, notification delivery, and account management. Sentiment peaked at 4.26 stars in February 2026, then dropped to 2.5 stars by August 2026, signaling a recent drop in service quality. Users value the Swiss infrastructure and GDPR compliance, but frequent email delivery failures, app bugs, and poor customer support have damaged trust. The ratio of positive to negative feedback remains close, but recent trends show increasing dissatisfaction.
What customers praise
Infomaniak’s communication tools are praised for their privacy-first approach, transparency, and ethical foundation. Data centers in Switzerland support GDPR compliance and strengthen trust in data protection. The service has no ads and features a clean, functional email interface. Users see Infomaniak as a reliable alternative to international providers, particularly for those focused on sustainability and digital sovereignty.
What customers said:
- „with the data privacy of a Swiss company“
„with the data privacy of a Swiss company“
Original„avec la confidentialité des données d'une société suisse“
- „Very good email address“
„Very good email address“
Original„Sehr gute Mail-Adresse“
- „They give me courage at almost 80 years old.“
„They give me courage at almost 80 years old.“
Original„me rendent courageux avec presque 80 ans“
Common complaints
Users report unreliable email delivery, delayed or missing notifications, and app technical issues. Some do not receive emails for extended periods. Push notifications can be delayed by up to 25 seconds. Logging out or switching accounts is difficult. Login attempts often fail. Basic features like a dedicated calendar app are missing. Simple customization options, such as hiding the 'sent with Infomaniak Mail' tag, have been removed.
What customers said:
- „Cannot get the morning's emails“
„Cannot get the morning's emails“
Original„Impossible d'avoir les mails de la matinée“
- „hasn't sent emails for months now!“
„hasn't sent emails for months now!“
Original„non invia e-mail da ormai mesi!“
- „The fact that communication happens via emails with links is a no-go these days.“
„The fact that communication happens via emails with links is a no-go these days.“
Original„dass die Kommunikation über e-mails mit links läuft ist heutzutage ein no-go.“
How it has changed over time
Communication service quality declined after mid-2026. Early 2026 ratings were strong, peaking at 4.26 stars in February. By August, the rating dropped to 2.5 stars. Outages, failed email deliveries, and unresponsive customer support were reported during this period. Negative feedback increased significantly. A major outage's post-mortem was criticized for lack of transparency. Users reported receiving no alerts during or after the incident.
What customers said:
- „They were not among those sent“
„They were not among those sent“
Original„non c'erano tra le inviate“
- „A bit slow on push notifications, sometimes with a delay of up to 20 or 25 seconds.“
„A bit slow on push notifications, sometimes with a delay of up to 20 or 25 seconds.“
Original„un peu molle sur le push avec des fois jusqu’à 20 ou 25 secondes de retard“
- „Why is this happening? And what can I do to be able to log in?“
„Why is this happening? And what can I do to be able to log in?“
Original„Woran liegt das? Und was kann ich tun, um mich anmelden zu können?“
Practical takeaways
Infomaniak’s communication tools offer strong privacy and ethical benefits, but reliability is a concern. Data sovereignty and sustainability make it valuable for personal use. Businesses needing consistent email delivery and responsive support should proceed with caution. The app functions but shows stagnation, with missing tools and an outdated design. Test the service with a trial account before committing.
What customers said:
- „good email processing“
„good email processing“
Original„gute Bearbeitung der Mails“
- „The communication is exemplary.“
„The communication is exemplary.“
Original„die Kommunikation ist Beispielhaft“
- „The best email service“
„The best email service“
Original„il miglior servizio mail“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 4.40 | 5 |
| 2025-10 | 3.00 | 5 |
| 2025-11 | 3.25 | 4 |
| 2025-12 | 3.71 | 7 |
| 2026-01 | 4.00 | 16 |
| 2026-02 | 4.26 | 23 |
| 2026-03 | 3.63 | 24 |
| 2026-04 | 4.14 | 7 |
| 2026-05 | 3.77 | 13 |
| 2026-06 | 3.00 | 13 |
| 2026-07 | 3.47 | 15 |
| 2026-08 | 2.50 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 40% | 0% | 60% | 5 |
| 2025-10 | 0% | 20% | 80% | 5 |
| 2025-11 | 50% | 0% | 50% | 4 |
| 2025-12 | 57% | 0% | 43% | 7 |
| 2026-01 | 63% | 13% | 25% | 16 |
| 2026-02 | 70% | 4% | 26% | 23 |
| 2026-03 | 38% | 4% | 58% | 24 |
| 2026-04 | 43% | 29% | 29% | 7 |
| 2026-05 | 62% | 0% | 38% | 13 |
| 2026-06 | 31% | 15% | 54% | 13 |
| 2026-07 | 33% | 7% | 60% | 15 |
| 2026-08 | 0% | 0% | 100% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Called a few times already.“
„Constantly busy.“
„GDPR privacy guaranteed“
„One less star because of the annoying "Deleted" useless notification when deleting a message.“
„That Euria only answers what it knows.“
„I received no email about this incident. Not during, not since.“
„I am receiving system emails in French.“
„I asked them if it could be adjusted. Still no reply.“
What Reddit users discuss
Below are extracts from Reddit which discuss communication in more detail - each linked to the original thread.
„you wrote on Reddit that you were working toward encryption at ...“
„Discovered a quite boring detail today that is not listed on Infomaniak website“
„data stored ...“
Cite this page
Citatio (2026). Infomaniak Communication: customer reviews September 2026. Retrieved 18 August 2026 from https://citatio.ai/infomaniak-reviews/communication/
Data verifiable via our public audit log: Methodology · Transparency