iFood: Poor Support (Delivery)
iFood receives 52 negative mentions out of 54 total references about delivery issues. Customers report unresponsive customer service, failed refunds, and no accountability for lost, damaged, or incorrect orders. Many cannot reach an agent, get no resolution after multiple attempts, or are denied refunds despite clear proof of non-delivery. Only two mentions describe positive experiences, indicating rare exceptions or minimal improvement. Complaints remain consistent over time, with no monthly data showing change. The overall trend shows deep dissatisfaction with iFood’s handling of delivery failures and customer support.
What Customers Praise
Customers often praise iFood's app interface and restaurant variety, but delivery and support problems outweigh these benefits. The app is convenient for ordering, and order processing is fast. However, post-order support consistently fails. App usability does not make up for unreliable issue resolution.
What customers said:
- „My order arrived destroyed.“
„My order arrived destroyed.“
Original„Meu pedido chegou destruído“
- „My order was delayed and was delivered...“
„My order was delayed and was delivered...“
Original„meu pedido atrasou e foi entre“
- „I didn't receive my snack“
„I didn't receive my snack“
Original„Não recebi meu lanche“
Common Complaints
The most common complaints about iFood involve unresolved delivery issues such as missing, damaged, or incorrect orders. Users report the app does not let them contact delivery drivers directly. Support agents often do not respond or dismiss concerns. Refunds are denied even when orders were not delivered. Some customers say delivery drivers have threatened them, increasing feelings of insecurity and poor service.
What customers said:
- „I did not receive my iFood order.“
„I did not receive my iFood order.“
Original„Não recebi meu pedido do iFood“
- „the restaurant never delivered the order at any point during the day“
„the restaurant never delivered the order at any point during the day“
Original„o restaurante não fez a entrega em nenhum momento do dia“
- „I did not receive my grocery order“
„I did not receive my grocery order“
Original„Não recebi meu pedido do mercado“
How It Has Changed Over Time
There is no monthly history to track support quality changes. Current data shows unresolved delivery issues and reembolsement denials persist. Without historical data, it is impossible to determine if support has worsened, stayed the same, or improved. The absence of trend information prevents assessment of any meaningful changes to iFood's customer service processes.
What customers said:
- „I received my order wrong and incomplete.“
„I received my order wrong and incomplete.“
Original„Recebi meu pedido errado e incompleto“
Practical Takeaways
Users with delivery issues should document all details, including order status screenshots, messages, and delivery attempt records. Contacting iFood through multiple channels can improve response chances, but no outcome is guaranteed. If a reembolso is denied, escalate using official complaint forms or consumer protection channels. Do not rely on iFood support as a dependable solution; use it only after trying all other options.
What customers said:
- „My order arrived destroyed.“
„My order arrived destroyed.“
Original„Meu pedido chegou destruído“
Customer voices
Short excerpts - full reviews are available at the original source.
„I did not receive my Petz pet food.“
„I did not receive my order“
„I didn't receive my order“
„I didn't receive my McFish“
„I didn't receive my food or a refund.“
„didn't receive one of the items“
„Order not received and no support provided!“
„I didn't receive all the items I paid for on iFood“
Cite this page
Citatio (2026). iFood Delivery – Poor Support: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/ifood-reviews/delivery/poor-support/
Data verifiable via our public audit log: Methodology · Transparency