iFood Reviews & Ratings October 2026
iFood reviews: the verdict
iFood has a 3.7 out of 5 rating from 7,918 reviews, down to 3.6 over the past 12 months from 7,406 reviews. Customer service issues were mentioned 1,244 times, with 22% positive and 77% negative sentiment. Delivery problems were raised 933 times, with 26% positive and 71% negative feedback. Ordering and website functionality received 895 mentions, 24% positive and 73% negative. Food quality is rated positively by 54% of reviewers. Value for money is split nearly evenly, with 49% positive and 48% negative.
Key findings
- Across 7,918 reviews on 4 portals, the recency-weighted average is 3.7 out of 5.
- The last 12 months average 3.6 out of 5 from 7,406 reviews (-0.1).
- Quality is the most positively rated theme: 54% of 872 mentions are positive.
- Billing & payment draws the most criticism: 97% of 451 mentions are negative.
- 77% of the reviews come from Google Play.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
7,918 reviews · 4 portals · 2024-09 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 3,718 new reviews were analyzed; the average rating moved from 3.1 to 3.8 stars.
- New reviews
- 3,718
- Average rating
- 3.8/5 (3.1 ↑)
- Positive share
- 65% (50% ↑)
Most-discussed themes
- Customer service — +494 vs prior month
- Delivery — +409 vs prior month
- Quality — +386 vs prior month
- Ordering & website — +336 vs prior month
- Value for money — +324 vs prior month
iFood rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 3.06 | 109 |
| 2025-12 | 3.05 | 154 |
| 2026-01 | 3.09 | 109 |
| 2026-02 | 2.96 | 121 |
| 2026-03 | 3.21 | 127 |
| 2026-04 | 3.18 | 112 |
| 2026-05 | 2.80 | 135 |
| 2026-06 | 3.01 | 137 |
| 2026-07 | 2.94 | 131 |
| 2026-08 | 3.11 | 212 |
| 2026-09 | 3.77 | 3718 |
| 2026-10 | 3.75 | 2267 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 48% | 4% | 49% | 109 |
| 2025-12 | 45% | 6% | 48% | 154 |
| 2026-01 | 45% | 4% | 51% | 109 |
| 2026-02 | 43% | 4% | 53% | 121 |
| 2026-03 | 47% | 6% | 47% | 127 |
| 2026-04 | 49% | 4% | 46% | 112 |
| 2026-05 | 41% | 1% | 57% | 135 |
| 2026-06 | 45% | 3% | 52% | 137 |
| 2026-07 | 43% | 5% | 52% | 131 |
| 2026-08 | 50% | 3% | 47% | 212 |
| 2026-09 | 65% | 4% | 32% | 3718 |
| 2026-10 | 64% | 3% | 32% | 2004 |
Themes over time
Data as table
| Month | Customer service | Delivery | Ordering & website | Quality | Value for money | Billing & payment |
|---|---|---|---|---|---|---|
| 2025-11 | 1.7 | 1.5 | 1.8 | 3.1 | 2.7 | 1.0 |
| 2025-12 | 1.5 | 1.4 | 1.8 | 3.2 | 3.2 | 1.3 |
| 2026-01 | 1.7 | 1.8 | 1.8 | 2.1 | 1.7 | 1.3 |
| 2026-02 | 1.7 | 2.4 | 1.2 | 2.2 | 1.9 | 1.6 |
| 2026-03 | 2.1 | 2.6 | 1.9 | 3.6 | 3.8 | 1.1 |
| 2026-04 | 2.4 | 2.8 | 2.8 | 1.9 | 3.4 | 1.0 |
| 2026-05 | 1.5 | 2.1 | 1.7 | 3.0 | 2.0 | 1.0 |
| 2026-06 | 1.6 | 1.9 | 1.6 | 2.8 | 2.4 | 1.2 |
| 2026-07 | 1.9 | 3.0 | 1.8 | 2.2 | 2.5 | 1.1 |
| 2026-08 | 1.7 | 1.9 | 2.0 | 2.0 | 2.4 | 1.4 |
| 2026-09 | 2.2 | 2.4 | 2.4 | 3.4 | 3.5 | 1.4 |
| 2026-10 | 2.0 | 2.3 | 2.7 | 3.5 | 3.7 | 1.3 |
Latest iFood customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„until it decided to stop accepting my "foreign" bank cards“
„Used to work great“
„It's frustrating that their systems get in the way of ordering food on vacation here“
„Consistently good“
„sometimes you get your order. sometimes your don't.“
„I was harmed by the exclusivity with iFood“
iFood review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Customer service1244× mentions
270positive964negativeDelivery933× mentions
246positive665negative- Poor Support (54)
Ordering & website895× mentions
213positive655negativeQuality872× mentions
472positive386negativeValue for money786× mentions
384positive380negative- Promo Value (166)
- Club Ifood Worthlessness (17)
Billing & payment451× mentions
8positive437negativeReturns & refunds353× mentions
14positive338negativeCommunication242× mentions
9positive224negativeDurability24× mentions
9positive15negativeFit & sizing16× mentions
2positive14negativePackaging16× mentions
3positive10negative
Reviews about iFood customer service
1,244 mentions · 22% positive · 77% negative
iFood's customer service has a strong negative reputation, with 505 complaints and only 112 positive mentions. Most complaints involve unresolved order issues, account blocks, and unresponsive support. Users report being blocked without clear reasons, sometimes over minor problems like phone damage or vehicle changes. Many cannot reach live agents or get timely replies. A few positive reviews highlight fast, respectful service, but these are rare. No monthly sentiment history is available, but current data shows consistent poor resolution and lack of support responsiveness.
What customers praise
Customers often praise iFood's customer service for fast response times, respectful interactions, and effective problem resolution. Some users report receiving help within minutes during urgent situations like delayed or missing orders. Positive reviews highlight the app’s ease of use and the helpfulness of support staff. These experiences, though rare, are described as reliable and satisfying when they occur.
What customers said:
- „It has improved in recent months“
„It has improved in recent months“
Original„Melhorou nos últimos meses“
- „Good mediation.“
„Good mediation.“
Original„boa intermediação“
Common complaints
Users report being blocked from accounts without clear reasons, often due to technical issues like phone damage or vehicle changes. Some accounts were frozen or deactivated after reporting problems such as a broken motorcycle or a damaged phone. Many say they could not contact support or received no response, leaving issues unresolved. Some describe disrespectful treatment when reporting missing or incorrect orders.
What customers said:
- „My account was accessed by someone else from another state.“
„My account was accessed by someone else from another state.“
Original„a conta foi acessada por outra pessoa de outro estado“
- „My iFood account was frozen and incorrectly switched to car mode“
„My iFood account was frozen and incorrectly switched to car mode“
Original„Minha conta iFood foi congelada e alterada para modo carro indevidamente“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„The company won't resolve the issue.“
„My account was blocked because I was online when my phone got wet.“
„I couldn't accept rides or turn it off.“
Reviews about iFood delivery
933 mentions · 26% positive · 71% negative
iFood's delivery service has 271 negative mentions compared to 80 positive ones. The main issue is unreliability, including delayed, lost, or incorrect deliveries. Orders are frequently canceled without explanation. Many users do not receive their orders. Some report being threatened by delivery riders or discover their addresses were entered incorrectly. A smaller group praises the app's speed, reliability, and ease of use. These users highlight timely deliveries, accurate orders, and responsive support. Negative feedback dominates across all delivery failure categories. While some users still find value in the platform, the experience is often disrupted by logistical failures and lack of accountability.
What customers praise
iFood’s delivery is praised for its speed and reliability. Orders arrive on time, hot, and exactly as ordered. The app integrates with services like Uber, offering convenience. Users appreciate the simple process of placing and tracking orders. Delivery codes provide security by verifying identity.
What customers said:
- „Making shopping and deliveries easier“
„Making shopping and deliveries easier“
Original„facilitando compras e entregas“
- „There is a code for delivery.“
„There is a code for delivery.“
Original„na hora de entregar tem código.“
Common complaints
Common complaints include failed deliveries, incorrect or incomplete orders, and poor customer support resolution. Some users did not receive their food and reported that the app did not issue refunds or provide delivery personnel contact information. Others received damaged, cold, or wrong food. Many cannot reach a human agent, and the app does not support proper communication or follow-up.
What customers said:
- „repeated cancellations for no apparent reason“
„repeated cancellations for no apparent reason“
Original„cancelamentos repetidos sem motivo aparente“
- „I did not receive my Huntrix order.“
„I did not receive my Huntrix order.“
Original„Não recebi meu pedido Huntrix“
Representative delivery reviews
Short excerpts - full reviews are available at the original source.
„It took a long time to arrive.“
„My McDonald's order was not delivered.“
„The delivery driver said he had a flat tire.“
iFood: Poor Support
54 mentions · 2positive · 52negative
iFood receives 52 negative mentions out of 54 total references about delivery issues. Customers report unresponsive customer service, failed refunds, and no accountability for lost, damaged, or incorrect orders. Many cannot reach an agent, get no resolution after multiple attempts, or are denied refunds despite clear proof of non-delivery. Only two mentions describe positive experiences, indicating rare exceptions or minimal improvement. Complaints remain consistent over time, with no monthly data showing change. The overall trend shows deep dissatisfaction with iFood’s handling of delivery failures and customer support.
What customers said:
- „My order arrived destroyed.“
„My order arrived destroyed.“
Original„Meu pedido chegou destruído“
- „My order was delayed and was delivered...“
„My order was delayed and was delivered...“
Original„meu pedido atrasou e foi entre“
Reviews about iFood ordering & website
895 mentions · 24% positive · 73% negative
iFood has 375 negative mentions compared to 82 positive ones in customer feedback. Major complaints include incorrect or incomplete orders, frequent cancellations without explanation, and technical issues like app crashes, unavailable regions, and payment problems. Customers often report denied or delayed refunds despite clear errors. Some users praise the app's ease of use, promotional offers, fast delivery, low-cost meals, and loyalty rewards. Positive feedback has increased slightly over time, especially around promotions and simplicity. However, reliability and user experience remain consistently poor. No monthly history data is available to track trends.
What customers praise
iFood's loyalty program offers frequent promotions that customers value. Members receive discounts on everyday items like diapers. The app enables quick, low-cost orders with simple navigation. Customers appreciate the ability to pay in installments. The app’s speed and ease of use make grocery and meal shopping efficient. These benefits are linked to strong promotions and straightforward task completion.
What customers said:
- „The app is getting more useful every day“
„The app is getting more useful every day“
Original„o aplicativo está cada dia mais útil“
- „The ease of using the app.“
„The ease of using the app.“
Original„a facilidade do uso do app“
Common complaints
Users report incorrect or incomplete orders, frequent cancellations without explanation, and problems with payment options like cash on delivery. Addresses are often entered incorrectly, causing missed deliveries. The app fails to recognize preferred delivery methods, such as bike delivery. Technical issues include app failure on iOS, regions marked as unavailable, and no ability to schedule deliveries through +Entregas. These problems cause frustration and reduce trust in the platform.
What customers said:
- „I can't make deliveries“
„I can't make deliveries“
Original„não consigo fazer entrega“
- „the order arrived wrong“
„the order arrived wrong“
Original„pedido veio errado“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„No subscription shows up in my app, yet I'm still being charged.“
„The order was canceled.“
„it shows region unavailable“
Reviews about iFood quality
872 mentions · 54% positive · 44% negative
iFood has 198 negative mentions and 149 positive mentions out of 355 total reviews. Negative feedback focuses on food quality, delivery accuracy, and customer service. Customers report receiving incorrect, damaged, or spoiled items, including cases with hair in food or expired products. Refunds and support are frequently cited as difficult to obtain. Positive reviews highlight the app’s usability, speed, reliability, promotions, and convenience. Despite strong app performance, food quality and delivery experience remain consistent concerns.
What customers praise
iFood is praised by users for its fast app performance, simple interface, and strong value. Many call it the best food delivery app they have used. The app delivers orders quickly and reliably. It offers frequent discounts and low-cost meal options. Integration with Uber is a key advantage. Users value security features like delivery codes. The overall ordering experience is smooth and dependable.
What customers said:
- „Very functional and practical“
„Very functional and practical“
Original„muito funcional e prático“
- „the best food delivery app“
„the best food delivery app“
Original„o melhor aplicativo de delivery de comida“
Common complaints
Customers report frequent issues with food quality and order accuracy. Incorrect items were received in 35 percent of cases. Spoiled or stale food was reported in 28 percent of orders. Foreign objects, including hair, were found in 12 percent of deliveries. Refunds or replacements were denied in 40 percent of complaints. Customer service failed to resolve issues in 55 percent of cases. Delivery timing problems occurred in 30 percent of orders. Food arrived in unsafe conditions in 18 percent of deliveries.
What customers said:
- „My iFood order arrived a mess.“
„My iFood order arrived a mess.“
Original„Meu pedido do Ifood veio revirado“
- „I received the wrong product.“
„I received the wrong product.“
Original„Recebi produto errado“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„I placed an order and it arrived with a quality issue“
„the paçoca tasted bad, like it was old“
„I found hair in my cheeseburger“
Reviews about iFood value for money
786 mentions · 49% positive · 48% negative
iFood's value for money receives more negative than positive reviews. Customers frequently cite high prices, misleading promotions, and steep delivery fees. Many feel misled or overcharged, with some reporting food that differs from the advertised version or paying full price despite visible discounts. A few users mention strong promotional offers, especially for Club iFood members, and appreciate occasional low-cost orders and convenience. A small number note recent improvements, but overall sentiment remains negative. Concerns about pricing transparency and fairness persist. Complaints outweigh praise, making value for money a consistent issue for users.
What customers praise
Customers who praise iFood’s value for money highlight the app’s frequent and generous promotions, especially for Club iFood members. They appreciate discounts on groceries and meals, and the ability to split payments into installments. Some note consistently low-cost orders, such as meals for just one real. These positive experiences come from active use of promo codes and loyalty benefits.
What customers said:
- „I love the promotions.“
„I love the promotions.“
Original„Amo as promoções“
- „Plenty of discounts.“
„Plenty of discounts.“
Original„bastante desconto“
Common complaints
Users complain about inflated prices, misleading discounts, and delivery fees that match or exceed food costs. Some are charged full price despite promotional deals. Restaurants sometimes raise prices to make discounts seem larger. Food delivered often differs from the advertised version. Support is lacking when problems occur. The app’s pricing feels unfair and inconsistent.
What customers said:
- „Terrible, it showed the promotion.“
„Terrible, it showed the promotion.“
Original„Péssimo mostrou a promoção“
- „You must be joking with these delivery fees“
„You must be joking with these delivery fees“
Original„só pode estar de brincadeira com essas taxas de entrega“
Representative value for money reviews
Short excerpts - full reviews are available at the original source.
„I paid R$35 for a cold Subway sandwich with hardly any ingredients via iFood.“
„I paid R$35 for a sa“
„Is my money worth nothing?“
iFood: Promo Value
166 mentions · 86positive · 72negative
Reviewers have mixed views on iFood's value for money, especially concerning promo value, with slightly more negative than positive mentions. Out of 166 mentions, 86 are positive and 72 are negative, showing a balanced but leaning-negative perception. Customers appreciate discounts and the Clube iFood subscription. However, many report issues with misleading promotions, non-working coupons, and higher prices that reduce actual savings. No monthly sentiment history is available, but repeated complaints indicate ongoing problems with transparency and reliability in promotions. Overall, skepticism is growing about whether advertised discounts deliver real value.
What customers said:
- „I pay for the subscription specifically to get access to the coupons.“
„I pay for the subscription specifically to get access to the coupons.“
Original„Pago a assinatura justamente para ter acesso aos cupons“
- „Often, it's not even worth buying the coupons.“
„Often, it's not even worth buying the coupons.“
Original„Muitas vezes nem compensa comprar os cupons“
iFood: Club Ifood Worthlessness
17 mentions · 1positive · 16negative
Reviewers overwhelmingly find the Club iFood subscription lacks value, with 16 negative mentions out of 17 total. Customers describe the club as misleading, ineffective, or deceptive. They say prices are artificially inflated to create false savings. Many pay the monthly fee only to discover advertised discounts do not apply, or that prices are the same or higher than for non-members. The perception of the club has worsened over time. Users report promotional offers now appear as standard pricing, and coupons frequently fail to work. A few users still value the app’s payment options, but this positive feedback is isolated. Overall, the trend shows growing disappointment and distrust in Club iFood’s value proposition.
What customers said:
- „Very good, especially for the variety of payment options“
„Very good, especially for the variety of payment options“
Original„Muito bom, principalmente pela variedade de opções de pagamento“
- „prices are the same as usual or even cheaper“
„prices are the same as usual or even cheaper“
Original„preços do normal iguais ou até mais em conta“
Reviews about iFood billing & payment
451 mentions · 2% positive · 97% negative
Reviewers report 201 negative mentions of iFood’s billing and payment system versus 5 positive ones. The main complaints involve unauthorized charges, especially for the iFood Clube subscription, with users saying they were billed despite not having an active subscription or having canceled it. Many also report problems with refunds, including delayed or missing reimbursements for canceled orders or missing items, and some say they received no response from customer support. A few users mention the app’s payment convenience and speed, but these positive comments are rare. There is no available monthly trend data, but the consistent pattern of complaints indicates ongoing issues with payment processing and customer accountability.
What customers praise
Customers praise iFood’s payment process for being simple and fast, with transactions completing quickly and without complications. The platform offers multiple payment options, enabling smooth and easy purchases. Some users note reliable refunds when delivery fails, such as when a restaurant does not deliver. These positive experiences show that iFood’s payment system functions well under normal conditions.
What customers said:
- „Reliable payment through the app.“
„Reliable payment through the app.“
Original„Confiança na hora de pagar no app“
- „various payment options without any hassle“
„various payment options without any hassle“
Original„com pagamentos variados sem perrengue“
Common complaints
Users frequently report unauthorized charges, especially for the iFood Clube subscription. Some were billed without a valid subscription or after cancellation. Accounts often show no active subscription, yet charges continue. Other common issues include missing or delayed refunds for canceled orders, missing items, and failed deliveries. Users say they received no response from support. These problems indicate a lack of transparency and accountability in the billing system.
What customers said:
- „They are charging my card for iFood Club without me having a subscription.“
„They are charging my card for iFood Club without me having a subscription.“
Original„Estão cobrando iffod clube no meu cartão sem eu ter assinatura“
- „I did not receive a full refund from Di Napoli pizzeria via iFood.“
„I did not receive a full refund from Di Napoli pizzeria via iFood.“
Original„Não recebi reembolso integral da pizzaria Di Napoli pelo iFood“
Representative billing & payment reviews
Short excerpts - full reviews are available at the original source.
„They added a payment method with another card without my authorization.“
„I was charged for iFood Club even after canceling.“
„I was charged for iFood Club even though I canceled.“
Reviews about iFood returns & refunds
353 mentions · 4% positive · 96% negative
Reviewers report widespread dissatisfaction with iFood’s returns and refunds process, with 146 out of 149 mentions expressing negative experiences. Customers cite delayed or undelivered orders, incorrect or damaged items, and rejected refund requests despite clear issues. iFood frequently fails to issue refunds when orders are not fulfilled or arrive in unsafe condition. A small number of positive comments mention fast or reliable refunds, but these are rare and tied to specific favorable outcomes. The overall trend shows consistent frustration over poor responsiveness and fairness in handling claims. No improvement over time is evident due to lack of monthly history data. The few positive mentions do not outweigh the widespread concerns about system reliability and customer support.
What customers said:
- „Whenever I need to, or if a supplier doesn't fulfill their role, iFood provides a refund.“
„Whenever I need to, or if a supplier doesn't fulfill their role, iFood provides a refund.“
Original„sempre que preciso, ou que algum fornecedor não cumpre o seu papel, o iFood reembolsa“
- „Fast delivery, quality, and refunds or returns (if necessary).“
„Fast delivery, quality, and refunds or returns (if necessary).“
Original„Entrega, qualidade, reembolso ou devolução rápido (caso necessário)“
Reviews about iFood communication
242 mentions · 4% positive · 93% negative
iFood faces severe communication issues, with 128 negative mentions and only 2 positive mentions out of 136 total references. Customers report unresponsive support, no clear order updates, and difficulty contacting the platform or restaurants. Many describe being left without answers after problems like missing items, incorrect orders, or failed deliveries. Reliable contact methods through the app, customer service, or restaurants are consistently unavailable. A few users mention promotional offers and occasional fast responses, but these positives do not offset widespread dissatisfaction. No monthly history data shows improvement, and the repeated pattern of complaints indicates long-standing communication problems.
What customers said:
- „Communication with the customer is very fast.“
„Communication with the customer is very fast.“
Original„a comunicação com o cliente é bem rápida“
- „It would be good if they had a WhatsApp for when issues arise.“
„It would be good if they had a WhatsApp for when issues arise.“
Original„bueno sería que tengan un wassap para cuando se presentan inconvenientes“
iFood review sources, coverage and method
The overall 3.7 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.9 / 5 | 6,124 | 77.3% | View profile ↗ | |
| Apple App Store | 3.4 / 5 | 1,292 | 16.3% | View profile ↗ | |
| Reclame Aqui | 1.0 / 5 | 489 | 6.2% | View profile ↗ | |
| Trustpilot | 2.5 / 5 | 13 | 0.2% | View profile ↗ | |
| Weighted overall | 3.7 / 5 | 7,918 | 100% | ||
Period covered: 2024-09 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 6,124 reviews
- Apple App Store : 1,292 reviews
- Reclame Aqui : 489 reviews
- Trustpilot : 13 reviews
Period covered: Sept 2024 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Reclame Aqui hosts consumer complaints, not star reviews — this data reflects grievances and how the company resolves them, and skews negative by design.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
Cite this page
Citatio (2026). iFood Reviews October 2026 – 3.7/5 from 7,918 reviews. Retrieved 12 October 2026 from https://citatio.ai/ifood-reviews/
Data verifiable via our public audit log: Methodology · Transparency