iFood Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page analyzes 3,450 publicly available iFood reviews from 4 platforms, providing a complete, evidence-based view of iFood's reputation. The overall rating, recurring customer themes, sentiment trends over time, and a SWOT summary are all based on the reviews and include direct links to source material.
Key findings
- iFood has 3.4 stars out of 5 from 3450 reviews across 4 portals.
- Customers rate Quality most positively (149 of 355 mentions positive).
- Fit and sizing receive the most criticism, with 9 out of 9 mentions being negative.
What changed in August 2026
In August 2026, 211 new reviews were analyzed; the average rating moved from 2.9 to 3.1 stars.
- New reviews
- 211
- Average rating
- 3.1/5 (2.9 ↑)
- Positive share
- 51% (43% ↑)
Most-discussed themes
- Customer service — +7 vs prior month
- Ordering & website — +7 vs prior month
- Quality — +15 vs prior month
- Value for money — +7 vs prior month
- Delivery — +4 vs prior month
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Fit & sizing: 100% negative across 9 mentions
- Returns & refunds: 97% negative across 149 mentions
- Durability: 97% negative across 10 mentions
Opportunities
- Address fit & sizing to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of fit & sizing could deter new customers
Reviews by portal
The overall 3.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.5 / 5 | 2,610 | 75.7% | View profile ↗ | |
| Apple App Store | 3.3 / 5 | 726 | 21% | View profile ↗ | |
| Reclame Aqui | 1.0 / 5 | 113 | 3.3% | View profile ↗ | |
| Trustpilot | 1.0 / 5 | 1 | 0% | View profile ↗ | |
| Weighted overall | 3.4 / 5 | 3,450 | 100% | ||
What this analysis covers
- Google Play : 2,610 reviews
- Apple App Store : 726 reviews
- Reclame Aqui : 113 reviews
- Trustpilot : 1 reviews
Period covered: Sept 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Reclame Aqui hosts consumer complaints, not star reviews — this data reflects grievances and how the company resolves them, and skews negative by design.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Customer service621× mentions
112positive505negativeCustomer service has 19% positive feedback and 80% negative feedback across 621 mentions, making it a common pain point.
Ordering & website472× mentions
82positive375negativeOrdering & website received 472 mentions, with 19% positive feedback and 77% negative feedback. Ordering & website is a common pain point.
Delivery361× mentions
80positive271negativeDelivery has 361 mentions, with 24% positive feedback and 73% negative feedback. Delivery is a common pain point.
- Poor Support (54)
Quality355× mentions
149positive198negativeQuality is a common pain point, with 355 mentions across feedback. Of those, 42% are positive and 56% are negative.
Value for money338× mentions
130positive198negativeValue for money is a common pain point, with 56% of 338 mentions being negative and 40% positive.
- Promo Value (166)
- Club Ifood Worthlessness (17)
Billing & payment209× mentions
5positive201negativeBilling & payment has 209 mentions, with 3% positive feedback and 96% negative feedback. Billing & payment is a common pain point.
Returns & refunds149× mentions
3positive146negativeReturns & refunds received 149 mentions, with 3% positive feedback and 97% negative. Returns & refunds is a common pain point.
Communication136× mentions
2positive128negativeCommunication has 136 mentions, with 2% positive feedback and 94% negative feedback. Communication is a common pain point.
Durability10× mentions
1positive9negativeDurability has a 3% positive rating and 97% negative rating across 10 mentions. Durability is a common pain point.
Fit & sizing9× mentions
0positive9negativeFit & sizing has 0% positive feedback across 9 mentions and 100% negative feedback, making it a common pain point.
Packaging8× mentions
1positive5negativePackaging receives 5% positive feedback and 56% negative feedback across 8 mentions. Packaging is a common pain point.
Themes over time
Data as table
| Month | Customer service | Ordering & website | Delivery | Quality | Value for money | Billing & payment |
|---|---|---|---|---|---|---|
| 2025-10 | 1.7 | 2.3 | 2.5 | 3.3 | 3.1 | 1.5 |
| 2025-11 | 1.6 | 1.8 | 1.2 | 2.9 | 2.7 | 1.0 |
| 2025-12 | 1.5 | 1.8 | 1.4 | 3.2 | 3.2 | 1.3 |
| 2026-01 | 1.7 | 1.8 | 1.8 | 1.8 | 1.7 | 1.3 |
| 2026-02 | 1.7 | 1.2 | 2.4 | 2.2 | 1.9 | 1.6 |
| 2026-03 | 2.2 | 1.9 | 2.6 | 3.6 | 3.8 | 1.1 |
| 2026-04 | 2.4 | 2.8 | 2.9 | 1.7 | 3.4 | 1.0 |
| 2026-05 | 1.5 | 1.7 | 2.1 | 3.0 | 2.0 | 1.0 |
| 2026-06 | 1.5 | 1.5 | 1.7 | 2.7 | 2.4 | 1.2 |
| 2026-07 | 1.9 | 1.8 | 3.0 | 2.2 | 2.5 | 1.1 |
| 2026-08 | 1.7 | 2.0 | 1.9 | 2.0 | 2.4 | 1.4 |
| 2026-09 | 2.0 | 2.3 | 2.3 | 3.1 | 3.5 | 1.3 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.54 | 116 |
| 2025-11 | 3.05 | 108 |
| 2025-12 | 3.06 | 154 |
| 2026-01 | 3.07 | 108 |
| 2026-02 | 2.96 | 121 |
| 2026-03 | 3.25 | 125 |
| 2026-04 | 3.20 | 110 |
| 2026-05 | 2.80 | 135 |
| 2026-06 | 2.99 | 135 |
| 2026-07 | 2.94 | 131 |
| 2026-08 | 3.12 | 211 |
| 2026-09 | 3.66 | 1528 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 55% | 7% | 38% | 116 |
| 2025-11 | 47% | 4% | 49% | 108 |
| 2025-12 | 45% | 6% | 48% | 154 |
| 2026-01 | 44% | 4% | 52% | 108 |
| 2026-02 | 43% | 4% | 53% | 121 |
| 2026-03 | 48% | 6% | 46% | 125 |
| 2026-04 | 50% | 4% | 46% | 110 |
| 2026-05 | 41% | 1% | 57% | 135 |
| 2026-06 | 45% | 3% | 52% | 135 |
| 2026-07 | 43% | 5% | 52% | 131 |
| 2026-08 | 51% | 3% | 46% | 211 |
| 2026-09 | 62% | 4% | 35% | 1528 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I sent a photo of it at the repair shop“
„I reported that my motorcycle had broken down, the battery failed“
„My account was deactivated due to the problem reported on the platform“
„The customer contacted the store“
„I lost promotional coupons“
„I was harmed by the exclusivity with iFood“
„The evidence was not reviewed.“
„I cannot contest the cancellation of [expletive].“
Frequently asked questions
How do customers rate iFood overall?
iFood has an average rating of 3.4 stars from 3,450 reviews analyzed across four portals.
Cite this page
Citatio (2026). iFood Reviews September 2026 – 3.4/5 from 3,450 reviews. Retrieved 18 September 2026 from https://citatio.ai/ifood-reviews/
Data verifiable via our public audit log: Methodology · Transparency