How is the delivery of iFood?
iFood's delivery service has 271 negative mentions compared to 80 positive ones. The main issue is unreliability, including delayed, lost, or incorrect deliveries. Orders are frequently canceled without explanation. Many users do not receive their orders. Some report being threatened by delivery riders or discover their addresses were entered incorrectly. A smaller group praises the app's speed, reliability, and ease of use. These users highlight timely deliveries, accurate orders, and responsive support. Negative feedback dominates across all delivery failure categories. While some users still find value in the platform, the experience is often disrupted by logistical failures and lack of accountability.
What customers praise
iFood’s delivery is praised for its speed and reliability. Orders arrive on time, hot, and exactly as ordered. The app integrates with services like Uber, offering convenience. Users appreciate the simple process of placing and tracking orders. Delivery codes provide security by verifying identity.
What customers said:
- „Making shopping and deliveries easier“
„Making shopping and deliveries easier“
Original„facilitando compras e entregas“
- „There is a code for delivery.“
„There is a code for delivery.“
Original„na hora de entregar tem código.“
- „Fast and simple.“
„Fast and simple.“
Original„rápido e simples“
Common complaints
Common complaints include failed deliveries, incorrect or incomplete orders, and poor customer support resolution. Some users did not receive their food and reported that the app did not issue refunds or provide delivery personnel contact information. Others received damaged, cold, or wrong food. Many cannot reach a human agent, and the app does not support proper communication or follow-up.
What customers said:
- „repeated cancellations for no apparent reason“
„repeated cancellations for no apparent reason“
Original„cancelamentos repetidos sem motivo aparente“
- „I did not receive my Huntrix order.“
„I did not receive my Huntrix order.“
Original„Não recebi meu pedido Huntrix“
- „Two wrong orders in two days.“
„Two wrong orders in two days.“
Original„Dois pedidos errados em dois dias“
How it has changed over time
No monthly history tracks delivery performance changes. Complaints about delivery failures, lack of refunds, and poor support have persisted. Few positive reviews mention reliability and speed, but they are outliers in a broader pattern of frustration.
What customers said:
- „My order arrived destroyed.“
„My order arrived destroyed.“
Original„Meu pedido chegou destruído“
- „I received my order wrong and incomplete.“
„I received my order wrong and incomplete.“
Original„Recebi meu pedido errado e incompleto“
Practical takeaways
Users considering iFood face an unpredictable delivery experience. Some receive fast, accurate deliveries with a smooth app interface. Many others experience repeated failures with no effective recourse. For reliability, test iFood with small, low-risk orders first. Keep order details and delivery tracking visible. Act quickly if issues arise, as support responses are often slow or ineffective.
What customers said:
- „My orders are always on time.“
„My orders are always on time.“
Original„meus pedidos sempre pontual“
- „All deliveries were great.“
„All deliveries were great.“
Original„todas as entregas ótimas“
- „Always delivering everything hot, on time, and with impeccable service.“
„Always delivering everything hot, on time, and with impeccable service.“
Original„entregando sempre tudo quentinho, no prazo e com um serviço impecável“
Sub-topics
- Poor Support - 54 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„It took a long time to arrive.“
„My McDonald's order was not delivered.“
„The delivery driver said he had a flat tire.“
„Then he lied to me, saying the app told him to.“
„The order arrived on time.“
„My order arrived incomplete“
„my onion rings were missing, my burger was missing“
„Delivery Delay“
Cite this page
Citatio (2026). iFood Delivery: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/ifood-reviews/delivery/
Data verifiable via our public audit log: Methodology · Transparency