How is the customer service of Everand?
Everand’s customer service receives 285 negative mentions compared to 31 positive ones. Users frequently report unresponsive support, broken app functionality, and poor communication. Many describe being locked out of accounts, receiving no replies to inquiries, or facing unexpected charges without clear explanations. A small number of customers praise support agents for being helpful and professional, but these positive experiences are rare. Recurring technical problems and lack of follow-up overshadow positive interactions. No monthly trend data is available to track sentiment changes over time. The consistent pattern of complaints indicates ongoing challenges in resolving user issues.
What customers praise
A few customers praise Everand’s support team for being responsive and friendly. One user said support was 'totally helpful and more than pleasant.' Another called the free trial a 'great touch' that let them test the platform risk-free. These positive experiences usually involve agents resolving account or access issues quickly. However, such cases are rare and do not represent the overall user experience.
What customers said:
- „They were totally helpful and more than pleasant.“
- „having the first month free to explore everything was a great touch“
Common complaints
The most common complaints involve unresponsive or non-existent support. Users report being locked out of their accounts without receiving recovery codes. They are charged without clear notice and receive no replies to messages. Several say the app’s chat support closes unexpectedly or shows as 'unavailable,' leaving them without help. These issues are often linked to technical failures that could be resolved with timely support, but the lack of response leaves users stranded.
What customers said:
- „the chat to support option closes and says unavailable“
- „It used to be one of the best reading apps.“
„It used to be one of the best reading apps.“
Original„Antes era una de las mejores app para leer“
- „I can't get help at all“
„I can't get help at all“
Original„não consigo ajuda de jeito nenhum“
How it has changed over time
No monthly history data is available to track changes in customer service sentiment over time. Without trend data, it is impossible to determine if issues have worsened, improved, or stayed the same. High volumes of negative mentions and repeated complaints about support responsiveness and accessibility suggest these core issues remain unresolved in recent months.
What customers said:
- „the chat to support option closes and says unavailable“
Practical takeaways
Users facing issues should contact support via email or in-app messaging and document all interactions. If the app glitches or fails to save progress, restarting or reinstalling the app may provide temporary relief. Download content for offline use to prevent progress loss during connectivity problems. Support has low reliability, so expect delays and prepare accordingly.
What customers said:
- „frequently it will just sit there saying "loading your spot" until I restart the app“
- „WHY does this app never know where I stopped or paused!?“
Customer voices
Short excerpts - full reviews are available at the original source.
„Really bad support.“
„Their support doesn't respond to me“
„Audio unavailable. Plz check ur connection and try again.“
„I'm locked out of my account until they send the code“
„they are not sending me the code“
„Can't listen to any of the titles you've paid to unlock after cancelling?“
„My kids are bummed they can't listen to the books they've accumulated and hadn't started yet.“
„the only thing they keep suggesting is to restart the app“
Cite this page
Citatio (2026). Everand Customer service: customer reviews September 2026. Retrieved 22 September 2026 from https://citatio.ai/everand-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency