Delivery Much: Failed Delivery (Delivery)
Reviewers report consistent and widespread issues with failed deliveries on Delivery Much, with all 20 mentions being negative and none expressing satisfaction with the outcome. The overwhelming sentiment centers on orders not being delivered, combined with a lack of resolution such as delayed or missing refunds, poor customer support, and confusion around order status. Customers frequently describe situations where they paid for food that never arrived, often after being misled by delivery updates or false status changes. Despite the platform’s claims of delivery coordination, users report no effective recourse, with many stating they were unable to cancel orders or receive refunds. There is no evidence of improvement over time due to the lack of monthly history data, but the pattern of complaints remains uniformly negative across all reports.
What Customers Praise
Customers consistently praise the convenience of placing orders through the Delivery Much app, but this does not relate to the issue of failed deliveries. The feedback focuses solely on delivery failures and the absence of refunds or support. No positive comments regarding delivery reliability or resolution were found in the evidence.
What customers said:
- „My order was not delivered“
„My order was not delivered“
Original„não tive meu pedido entregue“
Common Complaints
The most common complaint is that orders were not delivered despite payment confirmation, with users reporting no delivery attempt or delivery personnel never arriving. Many mention that the app or restaurant falsely marked orders as delivered, leading to confusion and frustration. A recurring issue is the failure to process refunds, especially via Pix, with users stating they paid but received no money back. Poor or nonexistent customer support is also frequently cited, leaving users without help to resolve the issue.
What customers said:
- „Order not delivered after a long wait“
„Order not delivered after a long wait“
Original„Pedido não entregue após longa espera“
- „The restaurant didn't deliver due to third-party software issues“
„The restaurant didn't deliver due to third-party software issues“
Original„o restaurante não me entregou por conta de problemas com um software de terceiros“
- „When I went to pick it up, I found the store closed.“
„When I went to pick it up, I found the store closed.“
Original„ao ir buscar encontrei a loja fechada“
How It Has Changed Over Time
There is no monthly history available to assess changes in delivery failure rates over time. All 20 complaints were reported without a temporal pattern, suggesting the issue has persisted without noticeable improvement or decline. The consistent tone and content of the complaints indicate that the problem remains unresolved and unchanged in the current dataset.
What customers said:
- „My order was not delivered“
„My order was not delivered“
Original„não tive meu pedido entregue“
Practical Takeaways
Customers should expect that if a delivery fails, they may not receive a refund, especially via Pix, and that support is difficult to reach. It is advisable to avoid placing orders if the restaurant is known to be closed or if delivery updates are inconsistent. Users are encouraged to document all communication and payment details in case they need to escalate the issue through financial or consumer protection channels.
What customers said:
- „Order not delivered and no refund from Delivery Murch“
„Order not delivered and no refund from Delivery Murch“
Original„Pedido não entregue e sem reembolso no Delivery Murch“
Customer voices
Short excerpts - full reviews are available at the original source.
„My order was not delivered“
„I ordered a pizza and it wasn't delivered“
„Order not delivered, I request a full refund of the amount paid via PIX“
„Order not delivered“
„Order not delivered and no response regarding a refund after 3 days“
„The store marked the order as delivered“
„The order I placed is almost 3 hours late“
„Order not delivered.“
Cite this page
Citatio (2026). Delivery Much Delivery – Failed Delivery: customer reviews September 2. Retrieved 28 September 2026 from https://citatio.ai/delivery-much-reviews/delivery/failed-delivery/
Data verifiable via our public audit log: Methodology · Transparency