Delivery Much Reviews & Ratings October 2026
Delivery Much reviews: the verdict
Reviewers report that Delivery has a mixed reputation, with an overall rating of 4.0 out of 5 across 1,146 reviews. Customers describe the ordering and website experience as inconsistent, with 65% of mentions in that theme being negative, citing technical issues, payment problems, and unexplained order cancellations. Delivery service receives similar criticism, with 66% of mentions negative, particularly around non-delivery, damaged orders, and failed refunds, despite some improvement in late 2026. Customer service is the weakest area, with 71% of mentions negative, often linked to unresolved issues and poor communication. Billing and payment are the most problematic, with 100% of 67 mentions rated negatively. Quality is the only positive theme, with 73% of mentions favorable.
Key findings
- Across 1,146 reviews on 3 portals, the recency-weighted average is 4.0 out of 5.
- The last 12 months average 4.0 out of 5 from 959 reviews.
- Quality is the most positively rated theme: 73% of 104 mentions are positive.
- Billing & payment draws the most criticism: 100% of 67 mentions are negative.
- 82% of the reviews come from Google Play.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
1,146 reviews · 3 portals · 2024-09 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 62 new reviews were analyzed; the average rating moved from 4.3 to 3.9 stars.
- New reviews
- 62
- Average rating
- 3.9/5 (4.3 ↓)
- Positive share
- 58% (71% ↓)
Most-discussed themes
- Delivery — +4 vs prior month
- Billing & payment — +3 vs prior month
- Ordering & website — +4 vs prior month
- Customer service — -3 vs prior month
- Communication — +2 vs prior month
Delivery Much rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 4.16 | 119 |
| 2025-12 | 3.77 | 96 |
| 2026-01 | 3.88 | 86 |
| 2026-02 | 3.92 | 89 |
| 2026-03 | 4.06 | 87 |
| 2026-04 | 4.24 | 69 |
| 2026-05 | 3.85 | 78 |
| 2026-06 | 4.02 | 80 |
| 2026-07 | 4.04 | 68 |
| 2026-08 | 4.29 | 63 |
| 2026-09 | 3.90 | 62 |
| 2026-10 | 3.00 | 4 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 71% | 5% | 24% | 119 |
| 2025-12 | 58% | 7% | 34% | 96 |
| 2026-01 | 63% | 6% | 31% | 86 |
| 2026-02 | 65% | 3% | 31% | 89 |
| 2026-03 | 69% | 3% | 28% | 87 |
| 2026-04 | 74% | 6% | 20% | 69 |
| 2026-05 | 63% | 5% | 32% | 78 |
| 2026-06 | 66% | 5% | 29% | 80 |
| 2026-07 | 66% | 9% | 25% | 68 |
| 2026-08 | 71% | 3% | 25% | 63 |
| 2026-09 | 58% | 6% | 35% | 62 |
| 2026-10 | 50% | 0% | 50% | 4 |
Themes over time
Data as table
| Month | Ordering & website | Delivery | Customer service | Quality | Billing & payment | Value for money |
|---|---|---|---|---|---|---|
| 2025-10 | 2.8 | - | - | - | - | 5.0 |
| 2025-11 | 3.1 | 3.3 | 3.4 | 3.4 | 3.1 | 3.3 |
| 2025-12 | 2.7 | 2.3 | 2.6 | 4.3 | 1.7 | 4.8 |
| 2026-01 | 2.7 | 2.6 | 2.3 | 3.9 | 2.0 | 4.3 |
| 2026-02 | 2.2 | 3.1 | 2.6 | 2.6 | 2.2 | 1.5 |
| 2026-03 | 3.2 | 3.3 | 2.3 | 5.0 | 2.3 | 2.6 |
| 2026-04 | 3.4 | 3.1 | 3.4 | 4.4 | 1.0 | 4.0 |
| 2026-05 | 3.4 | 3.1 | 2.4 | 3.1 | 3.0 | 2.8 |
| 2026-06 | 2.9 | 2.7 | 2.5 | 4.0 | 1.0 | 3.5 |
| 2026-07 | 3.9 | 3.8 | 3.0 | 4.5 | 2.2 | 2.7 |
| 2026-08 | 4.5 | 4.3 | 2.8 | 4.8 | 2.8 | 5.0 |
| 2026-09 | 2.9 | 2.8 | 3.7 | 3.5 | 2.3 | 5.0 |
| 2026-10 | - | 1.0 | 1.0 | 5.0 | 1.0 | - |
Latest Delivery Much customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„I messaged the establishment to cancel“
„It was well past the delivery time limit“
„I can't get a refund“
„The packaging was perfect“
„App update“
„Excellent for ordering food“
Delivery Much review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Ordering & website136× mentions
33positive88negativeDelivery130× mentions
42positive86negative- Failed Delivery (20)
Customer service112× mentions
29positive80negativeQuality104× mentions
76positive25negativeBilling & payment67× mentions
0positive67negativeValue for money64× mentions
24positive37negativeReturns & refunds34× mentions
0positive32negativeCommunication31× mentions
0positive28negativeDurability2× mentions
1positive1negativeFit & sizing1× mentions
1positive0negativePackaging1× mentions
1positive0negative
Reviews about Delivery Much ordering & website
136 mentions · 24% positive · 65% negative
Reviewers describe the Delivery much ordering system and website as a mixed experience, with a noticeable trend of increasing dissatisfaction over time despite some positive feedback. While 34 reviews emphasize ease of use, clear information, and transparent delivery fees, 87 express frustration with technical issues, payment problems, and inadequate customer support. The overall sentiment has fluctuated, reaching a low point in early 2026 at 2.22 stars, before recovering to 4.45 stars in August 2026. This indicates that although the platform has implemented improvements, persistent issues particularly in payment processing, order accuracy, and app stability continue to undermine user trust. Many users commend the app’s simplicity and product variety, but these strengths are frequently outweighed by recurring complaints about failed transactions, unexplained cancellations, and a lack of resolution when problems occur.
What customers praise
Customers frequently praise the app’s straightforward design and ease of use. Many note that the interface is simple, intuitive, and enables quick ordering. Features such as weekly free coupons, clear pricing, and visible promotions are highlighted as strong points. Users appreciate the variety of restaurants and the ability to find food quickly, particularly in areas where delivery options were previously limited.
What customers said:
- „It's simple and easy to use“
„It's simple and easy to use“
Original„É simples e fácil de utilizar“
- „Could have more explanations when placing an order“
„Could have more explanations when placing an order“
Original„podia ter mais explicações na hr de fazer o pedido“
Common complaints
Common complaints focus on payment failures, incorrect orders, and unexplained cancellations. Several users report being charged for orders that were never fulfilled or were canceled without notice. Others note that the app incorrectly records their delivery address or fails to pass their apartment number to the restaurant. The app’s notification system is also criticized for being intrusive, with constant popups and mandatory ratings after every order.
What customers said:
- „Only PIX and card options were registered“
„Only PIX and card options were registered“
Original„só tinha as opções PIX e Cartão cadastrado“
- „It marked my address incorrectly“
„It marked my address incorrectly“
Original„marcou meu endereço errado“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„It's stressful; this is the third time I've paid by credit card, the payment goes through, and the order gets canceled. I think...“
„My order from The Best Açaí arrived incorrect“
„they forgot my Coca-Cola“
Reviews about Delivery Much delivery
130 mentions · 32% positive · 66% negative
Reviewers report that Delivery Much’s delivery service has been a mixed experience, with a clear majority expressing dissatisfaction. Out of 129 mentions, 84 were negative and 42 positive, indicating a strong trend of frustration. Early in 2025, feedback was consistently poor, with ratings below 3 stars and frequent complaints about non-delivery, failed refunds, and damaged orders. However, there has been a noticeable improvement since mid-2026, particularly in August and September, when ratings climbed to 4.27 and 3.02 stars respectively, with some users praising timely and well-packaged deliveries. Despite this uptick, negative feedback remains high, especially around payment issues, order cancellations without proper communication, and lack of resolution when things go wrong. The overall sentiment has shifted slightly toward cautious optimism, but many users still describe delivery failures as common and unresolved.
What customers praise
Customers who praise Delivery Much emphasize fast and reliable delivery, particularly during peak times. Several users report that their orders arrived quickly, even in poor weather, and were hot and well-packaged. The app’s ease of use and smooth ordering process are consistently highlighted as key strengths, with users appreciating the ability to pay via PIX directly within the app and access a wide variety of food and drinks in one place. These positive experiences typically result in high ratings and strong recommendations.
What customers said:
- „I was able to buy food very quickly“
„I was able to buy food very quickly“
Original„consegui comprar comida bem rápido“
- „It arrived quickly, nice and hot, and just the way I expected.“
„It arrived quickly, nice and hot, and just the way I expected.“
Original„Chegou rapidinho, bem quentinha e do jeitinho que eu esperava“
Common complaints
Common complaints include non-delivery, failed refunds, and damaged or incorrect orders. Many users reported not receiving their food despite payment confirmation, with some stating the app marked orders as delivered when they were not. Others described receiving items that were broken, leaking, or poorly packed, often with no resolution. Payment issues were also widespread, including unauthorized charges, lack of refunds, and problems with the app not processing cancellations correctly. These issues were consistently raised across multiple months and user profiles.
What customers said:
- „Order arrived leaked and messy“
„Order arrived leaked and messy“
Original„Pedido chegou vazado e desmontado“
- „packaging dirty due to poor transport conditions“
„packaging dirty due to poor transport conditions“
Original„com embalagem suja devido a más condições de transporte“
Representative delivery reviews
Short excerpts - full reviews are available at the original source.
„I didn't receive my paid order“
„I didn't receive my order from Bruxo Bebidas via Delivery Much“
„Lack of refund on delivery“
Delivery Much: Failed Delivery
20 mentions · 0positive · 20negative
Reviewers report consistent and widespread issues with failed deliveries on Delivery Much, with all 20 mentions being negative and none expressing satisfaction with the outcome. The overwhelming sentiment centers on orders not being delivered, combined with a lack of resolution such as delayed or missing refunds, poor customer support, and confusion around order status. Customers frequently describe situations where they paid for food that never arrived, often after being misled by delivery updates or false status changes. Despite the platform’s claims of delivery coordination, users report no effective recourse, with many stating they were unable to cancel orders or receive refunds. There is no evidence of improvement over time due to the lack of monthly history data, but the pattern of complaints remains uniformly negative across all reports.
What customers said:
- „My order was not delivered“
„My order was not delivered“
Original„não tive meu pedido entregue“
- „Order not delivered after a long wait“
„Order not delivered after a long wait“
Original„Pedido não entregue após longa espera“
Reviews about Delivery Much customer service
112 mentions · 26% positive · 71% negative
Reviewers report that customer service at Delivery Much is a major point of frustration, with 79 negative mentions out of 109 total references far outweighing the 27 positive ones. The overall sentiment has trended downward over time, with ratings dropping from a moderate 3.67 stars in October 2025 to a low of 2.25 stars in March 2026. While there are occasional positive notes about friendly staff and reliable service, these are overshadowed by consistent complaints about unresponsive support, unresolved billing issues, and poor handling of cancellations and refunds. The few positive experiences tend to focus on individual delivery personnel or specific interactions, not systemic support quality. The pattern suggests a growing gap between customer expectations and the actual service provided, especially in resolving problems after a delivery fails or a payment goes wrong.
What customers praise
A small number of customers highlight positive interactions with delivery personnel or local vendors, describing them as friendly, reliable, and attentive. Some users appreciate the ease of use and the variety of food options available through the app. A few mention that the service is dependable when things go smoothly, with one reviewer calling it 'a mão na roda', a helpful hand in a pinch. These positive experiences are typically tied to individual staff members rather than the support system itself.
What customers said:
- „A huge help!“
„A huge help!“
Original„Uma mão na roda!“
- „Always very well served by the accredited staff.“
„Always very well served by the accredited staff.“
Original„Sempre muito bem atendida pelos credenciados.“
Common complaints
Customers frequently report that the support team is unresponsive, slow to reply, or dismissive of issues. Many describe being stuck in loops with automated responses or being passed between departments without resolution. Common problems include failed refunds, unauthorized charges, and canceled orders still being billed. A recurring issue is the difficulty in canceling subscriptions, with users saying the app does not allow it and support does not help. These issues are often tied to poor communication and lack of accountability.
What customers said:
- „The store and Delivery Much won't resolve it“
„The store and Delivery Much won't resolve it“
Original„a loja e o deliverymuch não resolvem“
- „Failure in customer service from both the app and the store.“
„Failure in customer service from both the app and the store.“
Original„falha no atendimento do app e da loja“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„The store was closed (Did not accept)“
„They just stopped responding“
„I've been waiting two days for a response from support.“
Reviews about Delivery Much quality
104 mentions · 73% positive · 24% negative
Reviewers report mixed experiences with Delivery Much’s quality, but a clear majority express satisfaction. Of the 102 mentions, 74 are positive and 25 are negative, indicating a generally favorable perception overall. Sentiment has fluctuated over time, with a dip in early 2026, particularly in February and May, when ratings fell to 2.6★ and 3.1★ respectively. However, performance improved significantly from June onward, peaking at 4.8★ in August and maintaining strong scores through September. This suggests that while quality issues have been reported especially around delivery conditions and app functionality recent feedback shows a marked improvement in reliability and food quality. The trend points to a brand that has faced challenges but is now delivering more consistently positive experiences.
What customers praise
Customers praise the quality of the food, the reliability of deliveries, and the ease of using the app. Many note that meals are fresh, well-prepared, and delivered on time. Specific mentions include delicious salmon, well-packaged items, and a wide variety of restaurants and menus. The app is described as fast, practical, and easy to use, with some users calling it the best in their city. These positive experiences reflect a strong core offering that continues to win customer trust.
What customers said:
- „Super reliable and honest“
„Super reliable and honest“
Original„Super confiável e correto“
- „I loved the products I tried“
„I loved the products I tried“
Original„os produtos que provei, amei“
Common complaints
Common complaints focus on food arriving damaged, incomplete, or with incorrect items. Several users reported receiving meals that were broken, poorly sealed, or missing components. App issues include crashes, inability to update addresses, and non-functional coupons. Delivery delays and lack of communication during transit were also frequently mentioned. These problems indicate ongoing issues with logistics, packaging, and app stability, particularly in early 2026.
What customers said:
- „I placed an order, received it, and it was incomplete.“
„I placed an order, received it, and it was incomplete.“
Original„fiz um pedido, recebi e veio incompleto“
- „The food is bad, the portions are small, and the price is unrealistic.“
„The food is bad, the portions are small, and the price is unrealistic.“
Original„comida ruim, pouca, o preço é fora da realidade“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„The salmon was of great quality“
„it's been a bit slow lately“
„Great variety of restaurants“
Reviews about Delivery Much billing & payment
67 mentions · 0% positive · 100% negative
Reviewers overwhelmingly report serious issues with Delivery Much’s billing and payment system, with all 65 mentions being negative. Customers describe recurring problems such as unauthorized charges, failed refunds, and persistent attempts to collect payments for canceled or undelivered orders. The overall sentiment remains consistently poor, with ratings fluctuating between 1 and 3 stars across 2025 and 2026, and no positive feedback recorded. While there is a slight improvement in average ratings from late 2025 to mid-2026, rising from 1.67 to 2.78 stars, this does not reflect a meaningful resolution of core issues. Instead, the pattern suggests ongoing systemic failures in payment processing, refund handling, and customer support, with complaints about recurring charges and lack of accountability remaining constant over time.
What customers said:
- „Still no refund from the app“
„Still no refund from the app“
Original„nada do reembolso do app“
- „I paid in advance via Pix“
„I paid in advance via Pix“
Original„paguei antecipado no pix“
Reviews about Delivery Much value for money
64 mentions · 38% positive · 58% negative
Reviewers express mixed opinions about Delivery Much’s value for money, with a clear majority reporting dissatisfaction. Of 63 mentions, 37 are negative and 23 are positive, reflecting a generally unfavorable perception. Early 2025 saw strong praise, including 5-star ratings in October and December, but sentiment declined sharply from February 2026 onward, particularly with a drop to 1.5 stars in February and continued low scores through mid-2026. Despite occasional spikes in satisfaction, such as 5-star ratings in August and September, many users consistently cite rising fees, hidden charges, and poor value. The overall trend reveals a decline in perceived value over time, even as the app retains functional strengths.
What customers said:
- „Has free coupons almost every week“
„Has free coupons almost every week“
Original„tem cupons grátis quase toda semana“
- „Incredible deals“
„Incredible deals“
Original„promoções incríveis“
Reviews about Delivery Much returns & refunds
34 mentions · 0% positive · 94% negative
Reviewers report widespread dissatisfaction with Delivery Much’s returns and refunds process, with all 34 mentions being negative. The overwhelming sentiment is frustration over unprocessed or denied refunds, failed deliveries, and poor customer support. The trend shows a consistent decline in satisfaction, with ratings dropping to 1★ in multiple months from late 2025 through mid-2026, despite slight improvements in late 2026. Customers repeatedly describe being charged for orders they never received, having refund requests ignored, or being unable to cancel subscriptions. The issue appears systemic, with many reporting repeated attempts to resolve problems without success. While a few reviews mention unclear app status or incorrect orders, the core complaint remains unresolved financial and service issues tied to returns and refunds.
What customers said:
- „Order not refunded“
„Order not refunded“
Original„Pedido não reembolsado“
- „refund request denied“
„refund request denied“
Original„solicitação de reembolso negada“
Reviews about Delivery Much communication
31 mentions · 0% positive · 90% negative
Reviewers report consistently poor communication with Delivery Much, with 27 out of 30 mentions labeled negative and only three neutral or mixed. The overall trend reveals a pattern of growing frustration over time, marked by repeated complaints about lack of response from support, unclear order updates, and difficulty reaching anyone for assistance. While there are occasional brief mentions of functional features, such as order status notifications, these are outweighed by broader dissatisfaction. The situation appears to have worsened in early 2025, with ratings dropping to 1 star, and despite some improvement in mid-2026, the core issues remain unresolved. Customers frequently describe delays in replies, broken chat functions, and no clear way to cancel or resolve problems, particularly when deliveries are late or payments are not refunded.
What customers said:
- „It would be interesting to have a way to confirm that the order has been delivered.“
„It would be interesting to have a way to confirm that the order has been delivered.“
Original„seria interessante se tivesse como confirmar que o pedido ja foi entregue“
- „The next day, I received a message in the app that my order had been canceled.“
„The next day, I received a message in the app that my order had been canceled.“
Original„No outro dia, recebi mensagem no app que meu pedido havia sido cancelado,“
Delivery Much review sources, coverage and method
The overall 4.0 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.4 / 5 | 942 | 82.2% | View profile ↗ | |
| Reclame Aqui | 2.4 / 5 | 130 | 11.3% | View profile ↗ | |
| Apple App Store | 2.8 / 5 | 74 | 6.5% | View profile ↗ | |
| Weighted overall | 4.0 / 5 | 1,146 | 100% | ||
Period covered: 2024-09 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 942 reviews
- Reclame Aqui : 130 reviews
- Apple App Store : 74 reviews
Period covered: Sept 2024 – Oct 2026
And what it cannot cover:
- Reclame Aqui hosts consumer complaints, not star reviews — this data reflects grievances and how the company resolves them, and skews negative by design.
- The App Store feed caps at about 500 reviews per country storefront.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
Cite this page
Citatio (2026). Delivery Much Reviews October 2026 – 4.0/5 from 1,146 reviews. Retrieved 7 October 2026 from https://citatio.ai/delivery-much-reviews/
Data verifiable via our public audit log: Methodology · Transparency