How is the delivery of Delivery Much?
Reviewers report that Delivery Much’s delivery service has been a mixed experience, with a clear majority expressing dissatisfaction. Out of 129 mentions, 84 were negative and 42 positive, indicating a strong trend of frustration. Early in 2025, feedback was consistently poor, with ratings below 3 stars and frequent complaints about non-delivery, failed refunds, and damaged orders. However, there has been a noticeable improvement since mid-2026, particularly in August and September, when ratings climbed to 4.27 and 3.02 stars respectively, with some users praising timely and well-packaged deliveries. Despite this uptick, negative feedback remains high, especially around payment issues, order cancellations without proper communication, and lack of resolution when things go wrong. The overall sentiment has shifted slightly toward cautious optimism, but many users still describe delivery failures as common and unresolved.
What customers praise
Customers who praise Delivery Much emphasize fast and reliable delivery, particularly during peak times. Several users report that their orders arrived quickly, even in poor weather, and were hot and well-packaged. The app’s ease of use and smooth ordering process are consistently highlighted as key strengths, with users appreciating the ability to pay via PIX directly within the app and access a wide variety of food and drinks in one place. These positive experiences typically result in high ratings and strong recommendations.
What customers said:
- „I was able to buy food very quickly“
„I was able to buy food very quickly“
Original„consegui comprar comida bem rápido“
- „It arrived quickly, nice and hot, and just the way I expected.“
„It arrived quickly, nice and hot, and just the way I expected.“
Original„Chegou rapidinho, bem quentinha e do jeitinho que eu esperava“
- „I thought it was super fast.“
„I thought it was super fast.“
Original„achei super rápido“
Common complaints
Common complaints center on non-delivery, failed refunds, and damaged or incorrect orders. Many users reported not receiving their food despite payment confirmation, with some stating that the app marked orders as delivered when they were not. Others described receiving items that were broken, leaking, or poorly packed, often with no resolution. Payment issues were also widespread, including unauthorized charges, lack of refunds, and problems with the app not processing cancellations correctly. These issues were consistently raised across multiple months and user profiles.
What customers said:
- „Order arrived leaked and messy“
„Order arrived leaked and messy“
Original„Pedido chegou vazado e desmontado“
- „packaging dirty due to poor transport conditions“
„packaging dirty due to poor transport conditions“
Original„com embalagem suja devido a más condições de transporte“
- „It was an hour late.“
„It was an hour late.“
Original„Passou uma hora de atraso eu“
How it has changed over time
Delivery Much’s delivery performance has shown a gradual improvement since mid-2026. Ratings rose from 2.66 stars in June to 4.27 stars in August, indicating better handling of deliveries and customer service. This improvement aligns with more positive mentions of on-time delivery and intact packaging. However, the progress was not consistent ratings declined again in September and complaints about refunds and order cancellations continued. Overall, the trend reflects a shift from widespread dissatisfaction to a more balanced experience, though reliability remains inconsistent.
Practical takeaways
For users considering Delivery Much, the key takeaway is expecting variability in delivery quality. While some users report fast, accurate, and well-packaged deliveries, others experience repeated failures, payment issues, and no refunds. It’s advisable to use the app’s built-in payment options like PIX and to verify order status immediately after delivery. If a problem occurs, users should document it early and contact support through the app. The service may be worth trying for convenience and variety, but it’s not yet reliable enough to depend on for critical or time-sensitive orders.
What customers said:
- „Order canceled before delivery, but marked as completed by Delivery Much.“
„Order canceled before delivery, but marked as completed by Delivery Much.“
Original„Pedido cancelado antes da entrega, mas marcado como concluído pelo Delivery Much“
- „I don't like it when the delivery driver stays at the gate honking and shouting "here's…“
„I don't like it when the delivery driver stays at the gate honking and shouting "here's your food!"“
Original„eu não gosto que o motoqueiro fique no portão buzinando e gritando " olha o lanche!"“
- „Fast and attentive delivery drivers“
„Fast and attentive delivery drivers“
Original„entregadores rápidos e atenciosos“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.67 | 3 |
| 2025-11 | 3.29 | 9 |
| 2025-12 | 2.27 | 15 |
| 2026-01 | 2.60 | 10 |
| 2026-02 | 3.10 | 11 |
| 2026-03 | 3.28 | 16 |
| 2026-04 | 3.15 | 12 |
| 2026-05 | 3.13 | 12 |
| 2026-06 | 2.66 | 7 |
| 2026-07 | 3.80 | 6 |
| 2026-08 | 4.27 | 6 |
| 2026-09 | 3.02 | 9 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 33% | 0% | 67% | 3 |
| 2025-11 | 33% | 0% | 67% | 9 |
| 2025-12 | 27% | 0% | 73% | 15 |
| 2026-01 | 30% | 0% | 70% | 10 |
| 2026-02 | 27% | 0% | 73% | 11 |
| 2026-03 | 44% | 0% | 56% | 16 |
| 2026-04 | 42% | 0% | 58% | 12 |
| 2026-05 | 25% | 8% | 67% | 12 |
| 2026-06 | 14% | 0% | 86% | 7 |
| 2026-07 | 33% | 0% | 67% | 6 |
| 2026-08 | 50% | 0% | 50% | 6 |
| 2026-09 | 0% | 0% | 100% | 9 |
Sub-topics
- Failed Delivery - 20 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„It was well past the delivery time limit“
„I didn't receive my paid order“
„I didn't receive my order from Bruxo Bebidas via Delivery Much“
„Lack of refund on delivery“
„Even with heavy rain during delivery, it was fast and on time.“
„Delivery arrives right on schedule“
„Fast delivery, ahead of schedule“
„Delivery is the biggest challenge here in Campo Verde“
Cite this page
Citatio (2026). Delivery Much Delivery: customer reviews September 2026. Retrieved 28 September 2026 from https://citatio.ai/delivery-much-reviews/delivery/
Data verifiable via our public audit log: Methodology · Transparency