How is the value for money of Deezer?
Deezer's value for money is a major concern, with 403 negative mentions out of 638 total reviews. Only 166 mentions are positive, showing widespread dissatisfaction. Users say the subscription cost does not match the service's performance, reliability, or content quality. Common complaints include poor playback stability, limited music library access, and confusing pricing models. Some users appreciate the family plan's affordability and the app's clean interface, but these positives are outweighed by recurring issues. Monthly ratings dropped slightly from 2.84 stars in August 2026 to 2.9 stars in September, indicating ongoing frustration. The perception of value has not improved over time. Many users express regret after switching from competitors like Spotify.
What customers praise
Deezer’s family plan costs little and offers student discounts. The premium subscription is inexpensive compared to other services. The app has a clean interface with few ads. The music catalog is extensive. The app works well on Android TV and delivers high-quality audio. Users who have used Deezer long-term often prefer it and say they would not switch to another music app.
What customers said:
- „the family plan is awesome 👌“
- „Premium is inexpensive.“
„Premium is inexpensive.“
Original„le premium est pas cher“
- „It still has an affordable student plan.“
„It still has an affordable student plan.“
Original„ainda tem o plano estudante que é acessível“
Common complaints
Users complain about high costs relative to poor performance and unreliable features. The app has frequent playback errors. Songs disappear from downloads. Music fails to play even with a subscription. Users must pay upfront without a proper trial. The app works better only when users are already paying. The music library is limited or inconsistent. Songs are missing or replaced by AI-generated tracks. These issues make the monthly fee feel unjustified compared to competitors.
What customers said:
- „I barely finish signing up and they're already hitting me with EXPENSIVE prices.“
„I barely finish signing up and they're already hitting me with EXPENSIVE prices.“
Original„mal faço o cadastro e já me enchem de preços CARÍSSIMOS“
- „Now you have to pay a monthly fee“
„Now you have to pay a monthly fee“
Original„agora tem que pagar um valor mensal“
- „Asking you to pay before even knowing if it works“
„Asking you to pay before even knowing if it works“
Original„pedirte que pagues antes de saber siquiera si funciona“
How it has changed over time
User sentiment on value for money has remained negative over time, with no significant improvement in ratings or satisfaction. The monthly average dropped slightly from 2.84 stars in August 2026 to 2.9 stars in September. Longstanding issues like playback failures, lack of two-factor authentication, and small playlist limits remain unresolved. Positive feedback on the app’s interface and catalog has not improved perceived value. Users continue to report frustration with the service’s reliability and pricing model.
What customers said:
- „I hate that I need to have premium“
- „Why am I paying €20 a month for the family plan??“
„Why am I paying €20 a month for the family plan??“
Original„Wozu zahle ich 20€ im Monat für das Familienabo??“
- „I have to pay before I can even try the app.“
„I have to pay before I can even try the app.“
Original„Tengo que pagar antes de poder probar la aplicación“
Practical takeaways
Deezer offers a large music catalog and affordable plans but has unreliable playback and a unstable user experience. The app is not recommended for users who need consistent performance or full library access. Free users and those with student discounts may try it, but should expect technical issues. Deezer's weaknesses in reliability and customer support outweigh its strengths. Users seeking stable performance should consider alternatives.
What customers said:
- „And with ads, too.“
„And with ads, too.“
Original„e ainda com anúncios“
- „It deletes downloaded music whenever it feels like it“
„It deletes downloaded music whenever it feels like it“
Original„cuando le da la gana te borra la música descargada“
- „Let people download songs for free please.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-08 | 2.84 | 37 |
| 2026-09 | 2.90 | 63 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-08 | 22% | 19% | 59% | 37 |
| 2026-09 | 32% | 11% | 57% | 63 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Straight talk: don't download it, you have to pay to listen to your music.“
„I only use this because my internet plan came with a Premium account.“
„It's crazy to have a paid service that is so ineffective.“
„subscriptions need to f*clingy die“
„I love it but it's a shame that it's paid“
„renting music monthly is 🐎 💩“
„the cost is low“
„That's not what I'm paying for.“
Cite this page
Citatio (2026). Deezer Value for money: customer reviews September 2026. Retrieved 22 September 2026 from https://citatio.ai/deezer-reviews/value-for-money/
Data verifiable via our public audit log: Methodology · Transparency