Deezer Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
Deezer has 5,768 publicly available reviews across 4 platforms, providing a complete, evidence-based view of its reputation. The overall rating, customer themes, sentiment trends over time, and a SWOT summary are all based on these reviews and include direct sources.
Key findings
- Deezer has 5768 reviews across 4 portals and averages 3.4 stars out of 5.
- Customers rate Quality most positively (884 of 2398 mentions positive).
- Billing and payment receive the most criticism, with 143 out of 150 mentions being negative.
What changed in August 2026
In August 2026, 1,040 new reviews were analyzed; the average rating moved from 3.6 to 3.5 stars.
- New reviews
- 1,040
- Average rating
- 3.5/5 (3.6 ↓)
- Positive share
- 48% (53% ↓)
Most-discussed themes
- Quality — +17 vs prior month
- Value for money — -18 vs prior month
- Customer service — +11 vs prior month
- Ordering & website — +10 vs prior month
- Communication — +11 vs prior month
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 96% negative across 150 mentions
- Communication: 82% negative across 140 mentions
- Durability: 79% negative across 132 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.3 / 5 | 5,578 | 96.7% | View profile ↗ | |
| Apple App Store | 3.2 / 5 | 87 | 1.5% | View profile ↗ | |
| Trustpilot | 2.4 / 5 | 72 | 1.2% | View profile ↗ | |
| Google Maps | 2.3 / 5 | 31 | 0.5% | View profile ↗ | |
| Weighted overall | 3.4 / 5 | 5,768 | 100% | ||
What this analysis covers
- Google Play : 5,578 reviews
- Apple App Store : 87 reviews
- Trustpilot : 72 reviews
- Google Maps : 31 reviews
Period covered: Sept 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality2398× mentions
884positive1362negativeQuality is a common pain point across 2398 mentions, with 37% positive feedback and 57% negative feedback.
Customer service668× mentions
82positive499negativeCustomer service has 14% positive feedback and 73% negative feedback across 668 mentions. This makes customer service a common pain point.
Value for money638× mentions
166positive403negativeValue for money is a common pain point, with 62% of 638 mentions being negative and 26% positive.
Ordering & website561× mentions
76positive412negativeOrdering & website has 15% positive feedback and 71% negative feedback across 561 mentions. This makes Ordering & website a common pain point.
Billing & payment150× mentions
2positive143negativeBilling & payment has 150 mentions, with 2% positive feedback and 96% negative feedback. This makes billing and payment a common pain point.
Delivery144× mentions
16positive64negativeDelivery has 144 mentions, with 12% positive feedback and 43% negative feedback, making it a mixed area.
Communication140× mentions
10positive117negativeCommunication has 140 mentions, with 7% positive feedback and 82% negative feedback. Communication is a common pain point.
Durability132× mentions
19positive104negativeDurability has 14% positive feedback and 79% negative feedback across 132 mentions. Durability is a common pain point.
Fit & sizing130× mentions
25positive67negativeFit & sizing received 130 mentions, with 19% positive feedback and 52% negative feedback. Fit & sizing is a common pain point.
Returns & refunds82× mentions
5positive64negativeReturns & refunds received 82 mentions, with 7% positive feedback and 74% negative feedback. Returns & refunds is a common pain point.
Material24× mentions
5positive6negativeMaterial has 24 mentions, with 23% positive feedback and 18% negative feedback, making it a mixed area.
Packaging7× mentions
1positive2negativePackaging has 3% positive feedback and 34% negative feedback across 7 mentions, making it a mixed area.
Themes over time
Data as table
| Month | Quality | Customer service | Value for money | Ordering & website | Billing & payment | Delivery |
|---|---|---|---|---|---|---|
| 2025-10 | 2.6 | 1.8 | 2.4 | 2.2 | 1.2 | 2.0 |
| 2025-11 | 2.8 | 2.4 | 2.5 | 2.3 | 1.2 | 2.4 |
| 2025-12 | 2.7 | 2.1 | 2.3 | 3.2 | 1.4 | 2.5 |
| 2026-01 | 3.0 | 2.0 | 3.9 | 2.3 | 1.7 | 3.0 |
| 2026-02 | 3.0 | 2.8 | 3.2 | 3.0 | 2.3 | 2.1 |
| 2026-03 | 3.2 | 2.5 | 2.6 | 2.0 | 1.6 | 2.8 |
| 2026-04 | 2.7 | 2.3 | 2.2 | 2.4 | 1.6 | 2.9 |
| 2026-05 | 3.1 | 2.1 | 3.0 | 2.4 | 1.3 | 2.9 |
| 2026-06 | 2.8 | 2.4 | 2.4 | 2.8 | 1.9 | 2.9 |
| 2026-07 | 3.2 | 2.3 | 2.7 | 2.7 | 1.7 | 3.5 |
| 2026-08 | 3.0 | 2.4 | 2.5 | 2.9 | 1.6 | 2.5 |
| 2026-09 | 3.1 | 2.5 | 2.9 | 2.8 | 1.3 | 3.2 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.64 | 135 |
| 2025-11 | 2.97 | 151 |
| 2025-12 | 2.79 | 125 |
| 2026-01 | 3.11 | 124 |
| 2026-02 | 2.91 | 107 |
| 2026-03 | 3.21 | 213 |
| 2026-04 | 2.91 | 340 |
| 2026-05 | 3.49 | 400 |
| 2026-06 | 3.27 | 566 |
| 2026-07 | 3.57 | 1108 |
| 2026-08 | 3.46 | 1040 |
| 2026-09 | 3.50 | 673 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 27% | 12% | 61% | 135 |
| 2025-11 | 34% | 8% | 58% | 151 |
| 2025-12 | 26% | 14% | 61% | 125 |
| 2026-01 | 43% | 10% | 48% | 124 |
| 2026-02 | 34% | 11% | 55% | 107 |
| 2026-03 | 42% | 13% | 46% | 213 |
| 2026-04 | 37% | 11% | 51% | 340 |
| 2026-05 | 52% | 11% | 37% | 400 |
| 2026-06 | 45% | 10% | 45% | 566 |
| 2026-07 | 53% | 11% | 36% | 1108 |
| 2026-08 | 48% | 11% | 41% | 1040 |
| 2026-09 | 50% | 12% | 38% | 673 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Currently there is only the playlist and shuffle mode applies to all tracks in the playlist.“
„Let us edit whenever we want, like a "Customize" option, so we can do what we want.“
„Improve the shuffle mode.“
„I like it more than other music apps.“
„Otherwise, great app!“
„Great app, but unfortunately not always very clear for finding playlists, etc. Too bad.“
„Add tracks to favorites from the notification bar (at least on iOS, is the option missing/not always there?)“
„The discography section on artist pages is great, everything is in one place“
Frequently asked questions
How do customers rate Deezer overall?
Deezer has a 3.4-star average rating from 5,768 reviews across four review portals.
Cite this page
Citatio (2026). Deezer Reviews September 2026 – 3.4/5 from 5,768 reviews. Retrieved 22 September 2026 from https://citatio.ai/deezer-reviews/
Data verifiable via our public audit log: Methodology · Transparency