Deezer Reviews & Ratings October 2026
Deezer reviews: the verdict
Reviewers report that Deezer’s overall rating stands at 3.4 out of 5 across 6,333 reviews, with a recent drop to 3.3 over the last 12 months. The most common concerns center on quality, customer service, and billing, with 2,654 mentions of quality, 36% positive, 57% negative, highlighting persistent technical issues such as crashes, playback interruptions, and poor device compatibility. Customer service receives 734 mentions, with only 12% positive and 75% negative, reflecting widespread frustration over unresponsive support and unresolved account problems. Billing and payment issues, though less frequent with 165 mentions, are heavily negative, at 96% negative sentiment. Ordering and website usability also draw criticism, with 74% negative feedback.
Key findings
- Across 6,333 reviews on 3 portals, the recency-weighted average is 3.4 out of 5.
- The last 12 months average 3.3 out of 5 from 5,542 reviews (-0.1).
- Quality is the most positively rated theme: 36% of 2,654 mentions are positive.
- Billing & payment draws the most criticism: 96% of 165 mentions are negative.
- 96% of the reviews come from Google Play.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
6,333 reviews · 3 portals · 2024-09 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 1,040 new reviews were analyzed; the average rating moved from 3.5 to 3.4 stars.
- New reviews
- 1,040
- Average rating
- 3.4/5 (3.5 ↓)
- Positive share
- 48%
Most-discussed themes
- Quality — -17 vs prior month
- Customer service — +31 vs prior month
- Value for money — -7 vs prior month
- Ordering & website — -2 vs prior month
- Communication — +1 vs prior month
Deezer rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 2.97 | 151 |
| 2025-12 | 2.79 | 125 |
| 2026-01 | 3.11 | 124 |
| 2026-02 | 2.91 | 107 |
| 2026-03 | 3.21 | 213 |
| 2026-04 | 2.91 | 340 |
| 2026-05 | 3.49 | 400 |
| 2026-06 | 3.27 | 566 |
| 2026-07 | 3.57 | 1108 |
| 2026-08 | 3.45 | 1040 |
| 2026-09 | 3.41 | 1040 |
| 2026-10 | 3.06 | 229 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 34% | 8% | 58% | 151 |
| 2025-12 | 26% | 14% | 61% | 125 |
| 2026-01 | 43% | 10% | 48% | 124 |
| 2026-02 | 34% | 11% | 55% | 107 |
| 2026-03 | 42% | 13% | 46% | 213 |
| 2026-04 | 37% | 11% | 51% | 340 |
| 2026-05 | 52% | 11% | 37% | 400 |
| 2026-06 | 45% | 10% | 45% | 566 |
| 2026-07 | 53% | 11% | 36% | 1108 |
| 2026-08 | 48% | 11% | 41% | 1040 |
| 2026-09 | 48% | 12% | 40% | 1040 |
| 2026-10 | 35% | 11% | 54% | 229 |
Themes over time
Data as table
| Month | Quality | Customer service | Value for money | Ordering & website | Billing & payment | Communication |
|---|---|---|---|---|---|---|
| 2025-11 | 2.8 | 2.4 | 2.5 | 2.3 | 1.2 | 2.1 |
| 2025-12 | 2.7 | 2.1 | 2.3 | 3.2 | 1.4 | 1.6 |
| 2026-01 | 3.0 | 2.0 | 3.9 | 2.3 | 1.7 | 2.5 |
| 2026-02 | 3.0 | 2.8 | 3.2 | 3.0 | 2.3 | 1.7 |
| 2026-03 | 3.2 | 2.5 | 2.6 | 2.0 | 1.6 | 2.0 |
| 2026-04 | 2.7 | 2.3 | 2.2 | 2.4 | 1.6 | 2.6 |
| 2026-05 | 3.1 | 2.1 | 3.0 | 2.4 | 1.3 | 2.6 |
| 2026-06 | 2.8 | 2.4 | 2.4 | 2.8 | 1.9 | 2.6 |
| 2026-07 | 3.2 | 2.4 | 2.7 | 2.7 | 1.7 | 2.5 |
| 2026-08 | 3.0 | 2.4 | 2.5 | 2.9 | 1.6 | 2.0 |
| 2026-09 | 3.1 | 2.4 | 2.9 | 2.7 | 1.3 | 2.2 |
| 2026-10 | 2.5 | 2.3 | 2.4 | 2.3 | 1.0 | 2.0 |
Latest Deezer customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„I'll be a customer for life!“
„100% The best music experience out there!“
„it was good at first then My premium ran out“
„now they want money“
„and have to click specifically on an album is terrible,“
„The new update where you can’t just click on there top tracks,“
Deezer review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Quality2654× mentions
966positive1515negativeCustomer service734× mentions
90positive549negativeValue for money682× mentions
181positive427negativeOrdering & website606× mentions
79positive448negativeBilling & payment165× mentions
2positive158negativeCommunication157× mentions
11positive131negativeDelivery151× mentions
17positive67negativeDurability149× mentions
21positive119negativeFit & sizing141× mentions
27positive74negativeReturns & refunds89× mentions
6positive68negativeMaterial26× mentions
6positive6negativePackaging9× mentions
1positive3negative
Reviews about Deezer quality
2,654 mentions · 36% positive · 57% negative
Deezer has received widespread dissatisfaction, with 1,362 negative mentions out of 2,398 total reviews. Average ratings dropped from 3.09 stars in September 2026 to 2.85 in August, showing a consistent decline. Users report frequent crashes, playback interruptions, and poor compatibility on smart TVs, CarPlay, and Android/iOS devices. Technical stability, feature reliability, and audio performance are the main concerns. Despite praise for the large music catalog and clean interface, these positives are outweighed by bugs, missing features, and inconsistent audio quality. HiFi streaming on Android TV is a noted exception, but overall frustration with technical issues continues to grow.
What customers praise
Deezer offers a large music library and a strong recommendation engine. Users can find nearly any song they want. The algorithm helps users discover new music they enjoy. The app has a clean, navigable interface. On Android TV, the experience is simple and efficient. HiFi streaming is available at high quality. Migrating from other platforms is easy. The service is low cost.
What customers said:
- „Great you can find pretty much all the music i want to listen to“
- „Migrating to Deezer is super easy.“
„Migrating to Deezer is super easy.“
Original„La migration vers Deezer est ultra facile“
Common complaints
Common complaints include technical instability and poor device compatibility. The app crashes frequently on CarPlay. Playback stops randomly during listening sessions. Apps close unexpectedly. Google Cast does not work reliably. Smart TV functionality fails. Audio quality is poor on Android and iOS. Downloaded music is deleted without warning. High-resolution audio streaming, including FLAC, does not work despite fast internet connections.
What customers said:
- „Deezer just closes randomly while I'm listening to music!“
„Deezer just closes randomly while I'm listening to music!“
Original„O Deezer simplesmente fecha aleatóriamente enquanto estou ouvindo música!“
- „Fix it please. Never freeze car play for any notification, at the minimum say…“
„Fix it please. Never freeze car play for any notification, at the minimum say connectivity issue and retry, anything not connectivity related just do not stop!“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„Why remove the podcast and radio features from the smart TV app?“
„I really prefer the old version!“
„The application works excellently.“
Reviews about Deezer customer service
734 mentions · 12% positive · 75% negative
Deezer's customer service has a strong negative sentiment, with 499 negative mentions out of 668 total. Only 82 mentions are positive. Average ratings have stayed low, at 2.34 stars in August 2026 and 2.52 in September. Users report unresponsive support, unresolved technical issues, and no follow-up on account access, playback problems, and feature removals. A small number praise the music library and app ease of use, but these positives do not offset widespread complaints. Issues remain unresolved in public forums, and the situation has worsened over time.
What customers praise
Deezer has a small but active user base that values its large music catalog and easy-to-use interface. Users appreciate the smooth transition from other platforms, the ability to download music for offline listening, and the app’s clean, intuitive design. Some note good performance on smart TVs and high-quality audio streaming. Positive feedback focuses on app functionality, not customer support.
What customers said:
- „No device detected.“
„No device detected.“
Original„No se detectó ningún dispositivo“
- „i often enjoy the recommendation“
Common complaints
Customers frequently report that Deezer’s customer service fails to resolve basic issues. Support teams are unresponsive, do not follow up, and provide no solutions for persistent problems. Playback failures, missing content, and login issues remain unresolved. Features like podcasts and radio were removed from smart TVs. Google account logins are not supported. Users feel ignored, especially when reporting long-standing bugs that remain fixed.
What customers said:
- „We pay, but the settings aren't the same across different devices.“
„We pay, but the settings aren't the same across different devices.“
Original„on paye mais d un support à l autre on n a pas les mêmes paramètres“
- „Deezer support couldn't find a solution.“
„Deezer support couldn't find a solution.“
Original„Deezer destekte çözüm bulamadı.“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„why do you need your phone to log in“
„why cant i use my google account to log in“
„very helpful you deserve 10/10 thank you 👍“
Reviews about Deezer value for money
682 mentions · 27% positive · 63% negative
Deezer's value for money is a major concern, with 403 negative mentions out of 638 total reviews. Only 166 mentions are positive, showing widespread dissatisfaction. Users say the subscription cost does not match the service's performance, reliability, or content quality. Common complaints include poor playback stability, limited music library access, and confusing pricing models. Some users appreciate the family plan's affordability and the app's clean interface, but these positives are outweighed by recurring issues. Monthly ratings dropped slightly from 2.84 stars in August 2026 to 2.9 stars in September, indicating ongoing frustration. The perception of value has not improved over time. Many users express regret after switching from competitors like Spotify.
What customers praise
Deezer’s family plan costs little and offers student discounts. The premium subscription is inexpensive compared to other services. The app has a clean interface with few ads. The music catalog is extensive. The app works well on Android TV and delivers high-quality audio. Users who have used Deezer long-term often prefer it and say they would not switch to another music app.
What customers said:
- „the family plan is awesome 👌“
- „Premium is inexpensive.“
„Premium is inexpensive.“
Original„le premium est pas cher“
Common complaints
Users complain about high costs relative to poor performance and unreliable features. The app has frequent playback errors. Songs disappear from downloads. Music fails to play even with a subscription. Users must pay upfront without a proper trial. The app works better only when users are already paying. The music library is limited or inconsistent. Songs are missing or replaced by AI-generated tracks. These issues make the monthly fee feel unjustified compared to competitors.
What customers said:
- „I barely finish signing up and they're already hitting me with EXPENSIVE prices.“
„I barely finish signing up and they're already hitting me with EXPENSIVE prices.“
Original„mal faço o cadastro e já me enchem de preços CARÍSSIMOS“
- „Now you have to pay a monthly fee“
„Now you have to pay a monthly fee“
Original„agora tem que pagar um valor mensal“
Representative value for money reviews
Short excerpts - full reviews are available at the original source.
„Straight talk: don't download it, you have to pay to listen to your music.“
„I only use this because my internet plan came with a Premium account.“
„It's crazy to have a paid service that is so ineffective.“
Reviews about Deezer ordering & website
606 mentions · 13% positive · 74% negative
Deezer has a 2.77-star average rating from 57 reviews in September 2026, down from 2.6 stars in August. Negative mentions of the ordering process and website usability total 412, far exceeding the 76 positive mentions. Users report frequent failures when purchasing or renewing subscriptions, with some charged without gaining access. Navigation is described as confusing, and key features are missing. The platform is seen as unreliable, with persistent technical glitches and poor customer support. Despite a few positive comments about the clean interface and music library, the overall experience remains frustrating, especially when managing accounts or accessing content. Complaints about core functionality have not improved over time.
What customers praise
Customers praise Deezer for its clean interface, ease of use, and extensive music library. The app is described as 'beautiful' and 'simple and intuitive.' Users appreciate creating playlists and discovering music that matches their tastes. The algorithm performs well, and artist discographies are well-organized. Mobile functionality, especially on iOS, is valued. Some users hope for improved desktop availability.
What customers said:
- „the track returns to its original position despite playlist updates“
„the track returns to its original position despite playlist updates“
Original„le titre reviens à ça place initiale malgré les mises à jour de la play liste“
- „Very good song site“
„Very good song site“
Original„tres bon site de chansons“
Common complaints
Users report subscription issues including charges without access, failed purchases, and repeated payment prompts. Some cannot sign in or delete accounts, and the app does not work in their country. Navigation is problematic, with podcasts and the queue system hard to find or illogical. The app’s design is unintuitive, missing key controls such as volume sliders on the playback screen, requiring users to go through settings to adjust volume.
What customers said:
- „Not an intuitive app, features are hit or miss.“
„Not an intuitive app, features are hit or miss.“
Original„Application pas intuitive, fonctions présentes aléatoires“
- „Impossible to subscribe to a premium plan!“
„Impossible to subscribe to a premium plan!“
Original„impossible de s'abonner à une formule premium !“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„unable to purchase premium subscription now for whatever reason“
„Usability needs improvement.“
„Add the ability to add podcast episodes to a 'to listen' playlist.“
Reviews about Deezer billing & payment
165 mentions · 1% positive · 96% negative
Deezer's billing and payment system has drawn 143 negative mentions out of 150 reviews, with only seven positive or neutral comments. Most positive mentions relate to minor features like card acceptance or using Play Store funds. Customers report recurring issues including unauthorized charges, failed cancellations, and trouble getting refunds. Many say they were charged after canceling or redirected to pay again without account access. Some users claim their banking and personal data was exposed. The average rating fell to 1.33 stars in both August and September 2026, showing no improvement. Minor positives do not outweigh widespread dissatisfaction.
What customers praise
Deezer accepts many payment methods, including Play Store funds, which some users say worked when other platforms rejected their cards. One reviewer said Deezer did not reject their card like Spotify did, which was a relief. A few users appreciate selecting multiple tracks for playlist management, though this feature is not related to billing. These positive experiences are limited to specific technical aspects of payment processing.
What customers said:
- „it didn't reject my card like Spotify did“
- „Use the money you have on the Play Store to resubscribe.“
„Use the money you have on the Play Store to resubscribe.“
Original„utiliser l'argent que l'on a sur le playstore pour se réabonner“
Common complaints
Common complaints include being charged after canceling a subscription. Users report ongoing billing despite taking action. Some were redirected to pay again without account access. Others were charged for a new subscription without consent. A few were charged twice, once for a duo plan and once for a single plan, with no resolution. Many received fraudulent emails and could not recover access or get refunds, causing frustration and loss of trust.
What customers said:
- „it charges me for subscriptions and I can't access my account“
„it charges me for subscriptions and I can't access my account“
Original„me cobra suscripciones y no puedo acceder a mi cuenta“
- „I'm still paying for two subscriptions, the Duo and the individual one.“
„I'm still paying for two subscriptions, the Duo and the individual one.“
Original„je continue de payer deux abonnements le duo et le simple“
Representative billing & payment reviews
Short excerpts - full reviews are available at the original source.
„I had the unpleasant surprise of being charged €19.99 for one month.“
„I would like my offer to be corrected“
„I just received a fraudulent email pretending to be Deezer“
Reviews about Deezer communication
157 mentions · 7% positive · 83% negative
Deezer has 117 negative mentions and only 10 positive mentions out of 140 total references, showing poor customer communication. Sentiment has stayed consistently negative, with satisfaction dropping from 1.29 stars in August 2026 to 2.08 stars in September 2026 despite higher review volume. Complaints focus on unresponsive support, lack of transparency during technical issues, and failure to deliver promised features or security updates. Users report being ignored, misled by broken links, and not informed about data breaches. A few positive comments note occasional support responsiveness and strong algorithms, but these are outweighed by frustration over communication failures. The trend reflects growing distrust and dissatisfaction with how Deezer manages user interaction and information sharing.
What customers praise
Customers praise Deezer's algorithm for discovering music they enjoy. The app has a clean user interface and high sound quality. Users highlight support for independent artists and audiobook offerings as strengths. A few note that reported bugs were fixed quickly after submission. This shows Deezer can respond to users when it focuses on engagement. These positive experiences are rare but demonstrate the platform's capability for responsive support.
What customers said:
- „I'm just missing a short description of the tracks.“
„I'm just missing a short description of the tracks.“
Original„Mir fehlt nur noch eine Kurzbeschreibung der Titel“
- „I like the transparency they have when it comes to supporting the musician community.“
„I like the transparency they have when it comes to supporting the musician community.“
Original„me gusta la transparencia que tiene a la hora de apoyar a la comunidad de músicos“
Common complaints
Users report unresponsive customer support, missing promised features like the 'Radio' category and a sleep timer, and ongoing issues with notifications and pop-ups. Fake emails, missing verification codes, and inability to delete payment data are common complaints. Users feel ignored when raising concerns about data breaches and account access. Lack of clear communication during outages or feature changes causes frustration and distrust.
What customers said:
- „I am waiting for a code that never arrives.“
„I am waiting for a code that never arrives.“
Original„J'attends un code qui n'arrive pas.“
- „be careful because the data leak is still active“
Representative communication reviews
Short excerpts - full reviews are available at the original source.
„Try answering for once without using links that don't work“
„Sort your house out“
„A flurry of irritating, useless notifications was added“
Reviews about Deezer delivery
151 mentions · 11% positive · 44% negative
Deezer's delivery of music, podcasts, and downloads faces widespread user frustration due to reliability issues, offline access problems, and technical instability. A small number of users highlight the app's large music catalog and smooth migration from other platforms. Most users report dissatisfaction, citing frequent playback failures, inability to access downloaded content offline, and persistent bugs. Satisfaction has declined over time, dropping from 3.19 stars in September 2026 to 2.2 stars in August. Positive feedback often includes caveats about limited functionality or outdated features. Delivery remains a major pain point for the majority of users.
What customers said:
- „The Android TV app is simple, efficient, and streams high-quality, uncompressed HiFi audio“
„The Android TV app is simple, efficient, and streams high-quality, uncompressed HiFi audio“
Original„l'appli Android TV est simple, efficace et envoie un flux non compressé HiFi d'excellente qualité“
- „The music catalog is huge“
„The music catalog is huge“
Original„le catalogue de musiques est immense“
Reviews about Deezer durability
149 mentions · 14% positive · 80% negative
Deezer has 104 negative mentions and only 19 positive ones, showing strong user concern about durability. Frequent crashes, unexpected stops during playback, and offline functionality issues are common. The app freezes, shuts down unexpectedly, even while playing downloaded music, and fails to load content properly. These problems occur across Android, iOS, CarPlay, and smart home systems like Nest. Although a few long-term users report reliability over time, overall stability has declined, especially after recent updates. The average rating is 2.67 stars over two recent months, indicating persistent and possibly worsening durability issues. Most users find the app unreliable and frustrating, despite some still finding it functional.
What customers said:
- „I've had it for over 8 years.“
„I've had it for over 8 years.“
Original„la tengo hace mas de 8 años“
- „I've been using it for two years“
„I've been using it for two years“
Original„iki senedir kullanıyorum“
Reviews about Deezer fit & sizing
141 mentions · 19% positive · 52% negative
Reviewers report mixed experiences with Deezer, but feedback focuses on app performance, interface usability, and feature functionality, not physical product fit. Sentiment is negative, with 67 negative mentions versus 25 positive ones. Average ratings improved slightly from 3★ in August 2026 to 3.73★ in September 2026, indicating minor progress. Users frequently cite crashes, inconsistent features, and poor navigation. A smaller group praises the clean interface and strong audio quality. Overall, Deezer's user experience remains uneven and unreliable for many.
What customers said:
- „The discography section on artist pages is great, everything is in one place“
„The discography section on artist pages is great, everything is in one place“
Original„La section Discographie sur la page des artistes est super, tout est au même endroit“
- „It's the app I use the most.“
„It's the app I use the most.“
Original„c'est l'application que j'utilise le plus“
Reviews about Deezer returns & refunds
89 mentions · 7% positive · 76% negative
Deezer's returns and refunds process is a major pain point, with 64 negative mentions and only 5 positive ones in 82 total references. Sentiment has remained consistently negative, especially in recent months, as the average rating dropped from 3 stars in August 2026 to 2.33 stars in September. Customers report frustration with the inability to cancel subscriptions, ongoing charges after cancellation, and no response from support. A small number of users praise Deezer's audio quality and ease of switching from competitors, but these positives are outweighed by widespread complaints about account management, billing issues, and poor customer service. The trend shows no improvement, with recurring issues including unresponsive support and unresolved billing problems.
What customers said:
- „only lost 3 of my 4652 songs in my playlists“
- „Deezer doesn't fall short in any way compared to its competitors.“
„Deezer doesn't fall short in any way compared to its competitors.“
Original„Deezer não peca em nada comparado aos concorrentes“
Reviews about Deezer material
26 mentions · 23% positive · 23% negative
Deezer's 2026-08 rating was 1★ based on two reviews, reflecting strong dissatisfaction. By 2026-09, the average rating rose to 4.33★ across three reviews, indicating some improvement. Users report mixed experiences with audio fidelity, app stability, and feature availability. A small group praises Deezer's high-quality audio and extensive catalog, especially for indie pop and alternative music. Most users, however, cite persistent technical issues. Common complaints include app crashes, slow performance, unreliable downloads, and intrusive ads during streaming and radio playback. Sentiment has declined over time, with satisfaction dropping from earlier years. The core problems remain widespread. A growing divide exists: a few loyal users value the audio quality and catalog, while many others find the app unreliable and outdated.
What customers said:
- „Thanks to it, I can listen to great music.“
„Thanks to it, I can listen to great music.“
Original„Grâce à elle je peux écouter des musiques super“
- „Surely the worst paid music streaming app available“
„Surely the worst paid music streaming app available“
Original„sûrement la pire application de streaming musical payante disponible“
Deezer review sources, coverage and method
The overall 3.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.3 / 5 | 6,073 | 95.9% | View profile ↗ | |
| Apple App Store | 2.9 / 5 | 178 | 2.8% | View profile ↗ | |
| Trustpilot | 2.4 / 5 | 82 | 1.3% | View profile ↗ | |
| Weighted overall | 3.4 / 5 | 6,333 | 100% | ||
Period covered: 2024-09 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 6,073 reviews
- Apple App Store : 178 reviews
- Trustpilot : 82 reviews
Period covered: Sept 2024 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
Cite this page
Citatio (2026). Deezer Reviews October 2026 – 3.4/5 from 6,333 reviews. Retrieved 7 October 2026 from https://citatio.ai/deezer-reviews/
Data verifiable via our public audit log: Methodology · Transparency