How is the returns & refunds of Deezer?
Deezer's returns and refunds process is a major pain point, with 64 negative mentions and only 5 positive ones in 82 total references. Sentiment has remained consistently negative, especially in recent months, as the average rating dropped from 3 stars in August 2026 to 2.33 stars in September. Customers report frustration with the inability to cancel subscriptions, ongoing charges after cancellation, and no response from support. A small number of users praise Deezer's audio quality and ease of switching from competitors, but these positives are outweighed by widespread complaints about account management, billing issues, and poor customer service. The trend shows no improvement, with recurring issues including unresponsive support and unresolved billing problems.
What customers praise
A few users praise Deezer for audio quality that exceeds Spotify's. Some report minimal song loss when switching from other platforms. A small group values Deezer's support for independent artists and its slightly lower pricing than rivals. These positive experiences are rare but notable in an otherwise negative overall reception.
What customers said:
- „only lost 3 of my 4652 songs in my playlists“
- „Deezer doesn't fall short in any way compared to its competitors.“
„Deezer doesn't fall short in any way compared to its competitors.“
Original„Deezer não peca em nada comparado aos concorrentes“
- „In terms of quality, Deezer is significantly better, by a lot.“
„In terms of quality, Deezer is significantly better, by a lot.“
Original„come qualità nettamente meglio ma di molto Deezer“
Common complaints
Customers often cannot cancel subscriptions or stop charges after cancellation. Support emails are frequently ignored or handled only by automated systems. Account deletion, app crashes, and lost downloads are common issues. Songs disappear from playlists, playlist management is poor, and key features are missing, including an equalizer and real-time collaboration.
What customers said:
- „I have now cancelled my subscription.“
„I have now cancelled my subscription.“
Original„Ich habe mein Abo nun gekündigt.“
- „Then I got the MS1002 error, like many others.“
„Then I got the MS1002 error, like many others.“
Original„Puis j'ai eu l'erreur MS1002, comme beaucoup.“
- „Songs from my playlists that were already downloaded are constantly being marked as…“
„Songs from my playlists that were already downloaded are constantly being marked as unplayable for no apparent reason“
Original„Ständig werden Songs aus meinen Playlists, die aber schon runtergeladen waren, einfach, aus mir unerklärlichen Gründen, als NICHT abspielbar gekennzeichnet“
How it has changed over time
Returns and refunds issues have worsened since August 2026, when the average rating dropped from 3 stars to 2.33 stars by September. Complaints about billing, cancellation, and support responsiveness have increased. Some users still report positive experiences with audio quality and migration ease, but problems with account management and customer service have persisted and grown more frequent.
What customers said:
- „I don't really want to have to download all those songs on a new account“
- „My emails to support were only handled by a bot.“
„My emails to support were only handled by a bot.“
Original„Mes mails avec l'assistance n'ont été pris en considération que par un robot“
Practical takeaways
Deezer subscriptions require careful attention to cancellation terms. Users report ongoing charges after canceling, so monitor billing closely. Avoid using the app for offline listening if you've had data loss before. Support responses are often slow or nonexistent; try multiple contact methods or third-party platforms for disputes. Deezer may be worth it for audio quality, but only if you can manage billing and account risks.
What customers said:
- „there is no way to cancel“
„there is no way to cancel“
Original„não tem como cancelar“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-08 | 3.00 | 2 |
| 2026-09 | 2.33 | 6 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-08 | 0% | 50% | 50% | 2 |
| 2026-09 | 0% | 50% | 50% | 6 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It won't let me delete my account.“
„I want my account deleted now.“
„I ended up deleting my account.“
„I'm sticking with an offline solution and voluntarily giving up 120 million songs!“
„Saved progress, books, and favorites from the Audiobooks app are gone.“
„I don't want to lose my music library again, please give me a solution“
„there is no way to cancel“
„I am forced to uninstall it and look for a new one.“
Cite this page
Citatio (2026). Deezer Returns & refunds: customer reviews September 2026. Retrieved 22 September 2026 from https://citatio.ai/deezer-reviews/returns/
Data verifiable via our public audit log: Methodology · Transparency