How is the ordering & website of Deezer?
Deezer has a 2.77-star average rating from 57 reviews in September 2026, down from 2.6 stars in August. Negative mentions of the ordering process and website usability total 412, far exceeding the 76 positive mentions. Users report frequent failures when purchasing or renewing subscriptions, with some charged without gaining access. Navigation is described as confusing, and key features are missing. The platform is seen as unreliable, with persistent technical glitches and poor customer support. Despite a few positive comments about the clean interface and music library, the overall experience remains frustrating, especially when managing accounts or accessing content. Complaints about core functionality have not improved over time.
What customers praise
Customers praise Deezer for its clean interface, ease of use, and extensive music library. The app is described as 'beautiful' and 'simple and intuitive.' Users appreciate creating playlists and discovering music that matches their tastes. The algorithm performs well, and artist discographies are well-organized. Mobile functionality, especially on iOS, is valued. Some users hope for improved desktop availability.
What customers said:
- „the track returns to its original position despite playlist updates“
„the track returns to its original position despite playlist updates“
Original„le titre reviens à ça place initiale malgré les mises à jour de la play liste“
- „Very good song site“
„Very good song site“
Original„tres bon site de chansons“
- „Great interface“
„Great interface“
Original„interface otimas“
Common complaints
Users report subscription issues including charges without access, failed purchases, and repeated payment prompts. Some cannot sign in or delete accounts, and the app does not work in their country. Navigation is problematic, with podcasts and the queue system hard to find or illogical. The app’s design is unintuitive, missing key controls such as volume sliders on the playback screen, requiring users to go through settings to adjust volume.
What customers said:
- „Not an intuitive app, features are hit or miss.“
„Not an intuitive app, features are hit or miss.“
Original„Application pas intuitive, fonctions présentes aléatoires“
- „Impossible to subscribe to a premium plan!“
„Impossible to subscribe to a premium plan!“
Original„impossible de s'abonner à une formule premium !“
- „It crashes during ads, the app closes.“
„It crashes during ads, the app closes.“
Original„Reklamlarda atıyor, uygulama kapanıyor.“
How it has changed over time
Users report declining functionality despite updates. The sleep timer and volume controls on the playback screen are no longer available. The queue system now works inconsistently. Podcasts, once easy to find, are now buried in search results. Weekly recommendations are seen as irrelevant. Updates have made the app less usable. The overall experience has not improved. Many users feel the platform is regressing in key areas.
What customers said:
- „Since the last update, Deezer has forgotten the difference between "Listen later" and…“
„Since the last update, Deezer has forgotten the difference between "Listen later" and "Add to queue."“
Original„Depuis la dernière mise à jour, Deezer a oublié la différence entre "Écouter après" et "Ajouter à la liste d'attente"“
- „Please bring back the volume bar on the playback screen“
„Please bring back the volume bar on the playback screen“
Original„remettez la barre de volume depuis l'écran d'écoute s'io vous plaît“
- „The sleep timer has disappeared, that's a shame.“
„The sleep timer has disappeared, that's a shame.“
Original„Le minuteur pour s'endormir tranquille a disparu, dommage.“
Practical takeaways
Deezer has reliability issues that users should consider. Payment failures occur frequently, and account access problems are common. Website and app navigation are difficult to use, and key features are missing or poorly located. The music library and interface are strong, but technical problems outweigh these strengths. For a smooth, predictable experience, especially with subscriptions or content access, Deezer is not recommended at this time.
What customers said:
- „Suggestions are either way off or always the same.“
„Suggestions are either way off or always the same.“
Original„Suggestions soit à la ramasse soit toujours les mêmes“
- „I keep getting the same waiting message: please wait to validate your subscription, do…“
„I keep getting the same waiting message: please wait to validate your subscription, do not lock your phone!“
Original„on obtient toujours le même message d'attente, veuillez patienter pour valider votre abonnement, ne pas verrouiller votre téléphone !“
- „I don't have volume buttons, so I have to go back into the settings“
„I don't have volume buttons, so I have to go back into the settings“
Original„je n'ai pas de touches de volume alors je dois retourner dans les paramètres“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-08 | 2.60 | 25 |
| 2026-09 | 2.77 | 57 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-08 | 24% | 8% | 68% | 25 |
| 2026-09 | 16% | 16% | 68% | 57 |
Customer voices
Short excerpts - full reviews are available at the original source.
„unable to purchase premium subscription now for whatever reason“
„Usability needs improvement.“
„Add the ability to add podcast episodes to a 'to listen' playlist.“
„It automatically redirects me to subscribe again“
„Podcasts have disappeared from the explore feature!“
„You have to dig through search to find the tab“
„It's honestly not intuitive, and it's a shame that accessing podcasts isn't smoother and faster!“
„Add tracks to favorites from the notification bar (at least on iOS, is the option missing/not always there?)“
Cite this page
Citatio (2026). Deezer Ordering & website: customer reviews September 2026. Retrieved 22 September 2026 from https://citatio.ai/deezer-reviews/ordering/
Data verifiable via our public audit log: Methodology · Transparency