How is the customer service of Deezer?
Deezer's customer service has a strong negative sentiment, with 499 negative mentions out of 668 total. Only 82 mentions are positive. Average ratings have stayed low, at 2.34 stars in August 2026 and 2.52 in September. Users report unresponsive support, unresolved technical issues, and no follow-up on account access, playback problems, and feature removals. A small number praise the music library and app ease of use, but these positives do not offset widespread complaints. Issues remain unresolved in public forums, and the situation has worsened over time.
What customers praise
Deezer has a small but active user base that values its large music catalog and easy-to-use interface. Users appreciate the smooth transition from other platforms, the ability to download music for offline listening, and the app’s clean, intuitive design. Some note good performance on smart TVs and high-quality audio streaming. Positive feedback focuses on app functionality, not customer support.
What customers said:
- „No device detected.“
„No device detected.“
Original„No se detectó ningún dispositivo“
- „i often enjoy the recommendation“
- „That Deezer convinced me more“
„That Deezer convinced me more“
Original„das Deezer mich mehr überzeugt hat“
Common complaints
Customers frequently report that Deezer’s customer service fails to resolve basic issues. Support teams are unresponsive, do not follow up, and provide no solutions for persistent problems. Playback failures, missing content, and login issues remain unresolved. Features like podcasts and radio were removed from smart TVs. Google account logins are not supported. Users feel ignored, especially when reporting long-standing bugs that remain fixed.
What customers said:
- „We pay, but the settings aren't the same across different devices.“
„We pay, but the settings aren't the same across different devices.“
Original„on paye mais d un support à l autre on n a pas les mêmes paramètres“
- „Deezer support couldn't find a solution.“
„Deezer support couldn't find a solution.“
Original„Deezer destekte çözüm bulamadı.“
- „They don't care about the user experience anymore.“
„They don't care about the user experience anymore.“
Original„eles não estão nem ai mais para a experiência do usuário“
How it has changed over time
Customer sentiment toward Deezer’s support has not improved. The average rating was 2.34 stars in August 2026 and 2.52 stars in September 2026. Despite minor app interface and feature updates, users still report unresolved issues. Delayed content availability, poor notification handling, and unresponsive support remain common. Eight-year-old support forum threads are still open, indicating no meaningful progress in resolving user concerns.
What customers said:
- „look at the 8yr old unresolved problems on their support forum“
- „They tell us it's a network or technical issue.“
„They tell us it's a network or technical issue.“
Original„on nous dit que cest un problème de réseaux où problème technique“
- „Connection issue with Android Auto“
„Connection issue with Android Auto“
Original„problème de connexion avec Android auto“
Practical takeaways
Deezer has slow or unhelpful customer support. Many users avoid the platform for timely assistance, especially with account or playback issues. The app’s large catalog and offline downloads do not make up for poor support. Users with technical problems should consider community forums or switching to a competitor with more reliable service.
What customers said:
- „Better than Spotify.“
„Better than Spotify.“
Original„Melhor que o Spotfy.“
- „Huge catalog“
„Huge catalog“
Original„catalogue énorme“
- „The Deezer app is simply great!“
„The Deezer app is simply great!“
Original„L'application Deezer est tout simplement géante !“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-08 | 2.34 | 32 |
| 2026-09 | 2.52 | 85 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-08 | 22% | 16% | 63% | 32 |
| 2026-09 | 14% | 13% | 73% | 85 |
Customer voices
Short excerpts - full reviews are available at the original source.
„why do you need your phone to log in“
„why cant i use my google account to log in“
„very helpful you deserve 10/10 thank you 👍“
„Love how international users are well supported on a family plan.“
„the support GENOCIDE (sposhittify)“
„Can't properly filter out an artist.“
„Deezer keeps adding an artist I hate into my playlist even though I've added it to the Dislike list.“
„Unfortunately, the Dislike Artist feature currently does not block an artist from regular or editorial playlists“
Cite this page
Citatio (2026). Deezer Customer service: customer reviews September 2026. Retrieved 22 September 2026 from https://citatio.ai/deezer-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency