How is the communication of Deezer?
Deezer has 117 negative mentions and only 10 positive mentions out of 140 total references, showing poor customer communication. Sentiment has stayed consistently negative, with satisfaction dropping from 1.29 stars in August 2026 to 2.08 stars in September 2026 despite higher review volume. Complaints focus on unresponsive support, lack of transparency during technical issues, and failure to deliver promised features or security updates. Users report being ignored, misled by broken links, and not informed about data breaches. A few positive comments note occasional support responsiveness and strong algorithms, but these are outweighed by frustration over communication failures. The trend reflects growing distrust and dissatisfaction with how Deezer manages user interaction and information sharing.
What customers praise
Customers praise Deezer's algorithm for discovering music they enjoy. The app has a clean user interface and high sound quality. Users highlight support for independent artists and audiobook offerings as strengths. A few note that reported bugs were fixed quickly after submission. This shows Deezer can respond to users when it focuses on engagement. These positive experiences are rare but demonstrate the platform's capability for responsive support.
What customers said:
- „I'm just missing a short description of the tracks.“
„I'm just missing a short description of the tracks.“
Original„Mir fehlt nur noch eine Kurzbeschreibung der Titel“
- „I like the transparency they have when it comes to supporting the musician community.“
„I like the transparency they have when it comes to supporting the musician community.“
Original„me gusta la transparencia que tiene a la hora de apoyar a la comunidad de músicos“
- „switching to Deezer has reconnected me to music“
Common complaints
Users report unresponsive customer support, missing promised features like the 'Radio' category and a sleep timer, and ongoing issues with notifications and pop-ups. Fake emails, missing verification codes, and inability to delete payment data are common complaints. Users feel ignored when raising concerns about data breaches and account access. Lack of clear communication during outages or feature changes causes frustration and distrust.
What customers said:
- „I am waiting for a code that never arrives.“
„I am waiting for a code that never arrives.“
Original„J'attends un code qui n'arrive pas.“
- „be careful because the data leak is still active“
- „Please stop spamming me with notifications for the Boss remix, it's really annoying.“
„Please stop spamming me with notifications for the Boss remix, it's really annoying.“
Original„arrêter de spammer avec vos notifications pour le remix de Boss svp, c'est vraiment désagréable“
How it has changed over time
User satisfaction at Deezer dropped from August to September 2026. Early reviews mentioned missing features and broken links. Later reviews cited data breaches and lack of transparency. The sleep timer and 'Top titres' section disappeared without explanation. No timely updates were provided for these changes. Some fixes were reported later, but overall trust in Deezer's communication declined.
What customers said:
- „Is anything still happening with this?“
„Is anything still happening with this?“
Original„Tut sich da noch was?“
- „The "Top tracks" haven't updated in several weeks.“
„The "Top tracks" haven't updated in several weeks.“
Original„Le "Top titres" ne s'actualise plus depuis plusieurs semaines“
- „I wish you would play related songs when the playlist ends“
„I wish you would play related songs when the playlist ends“
Original„gostaria que vocês tocasen as músicas relacionadas quando a playlist terminar“
Practical takeaways
Deezer has inconsistent communication, especially during technical issues or account problems. Email and in-app messages often have delayed or no responses, so they are unreliable for urgent matters. For data breaches or payment issues, use official channels with clear documentation. Although features like the algorithm and audiobooks are well-received, the lack of transparency and support makes Deezer risky for users who need reliable and clear communication.
What customers said:
- „Probably not.“
„Probably not.“
Original„Wahrscheinlich nicht“
- „instead of stopping like it currently does“
„instead of stopping like it currently does“
Original„e não parar como está acontecendo atualmente“
- „Leak of all my banking and personal data“
„Leak of all my banking and personal data“
Original„filtracion de todos mis datos bancarios y personales“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-08 | 1.29 | 7 |
| 2026-09 | 2.08 | 13 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-08 | 0% | 14% | 86% | 7 |
| 2026-09 | 8% | 15% | 77% | 13 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Try answering for once without using links that don't work“
„Sort your house out“
„A flurry of irritating, useless notifications was added“
„Even with absolutely all notifications disabled“
„Stop spamming my inbox with your trashy ads.“
„even though I cancelled everything“
„just been notified deezer has had a major data breach with my information leaked“
„deezer HAS NOT notified me or anyone of this“
Cite this page
Citatio (2026). Deezer Communication: customer reviews September 2026. Retrieved 22 September 2026 from https://citatio.ai/deezer-reviews/communication/
Data verifiable via our public audit log: Methodology · Transparency