How is the billing & payment of Deezer?
Deezer's billing and payment system has drawn 143 negative mentions out of 150 reviews, with only seven positive or neutral comments. Most positive mentions relate to minor features like card acceptance or using Play Store funds. Customers report recurring issues including unauthorized charges, failed cancellations, and trouble getting refunds. Many say they were charged after canceling or redirected to pay again without account access. Some users claim their banking and personal data was exposed. The average rating fell to 1.33 stars in both August and September 2026, showing no improvement. Minor positives do not outweigh widespread dissatisfaction.
What customers praise
Deezer accepts many payment methods, including Play Store funds, which some users say worked when other platforms rejected their cards. One reviewer said Deezer did not reject their card like Spotify did, which was a relief. A few users appreciate selecting multiple tracks for playlist management, though this feature is not related to billing. These positive experiences are limited to specific technical aspects of payment processing.
What customers said:
- „it didn't reject my card like Spotify did“
- „Use the money you have on the Play Store to resubscribe.“
„Use the money you have on the Play Store to resubscribe.“
Original„utiliser l'argent que l'on a sur le playstore pour se réabonner“
Common complaints
Common complaints include being charged after canceling a subscription. Users report ongoing billing despite taking action. Some were redirected to pay again without account access. Others were charged for a new subscription without consent. A few were charged twice, once for a duo plan and once for a single plan, with no resolution. Many received fraudulent emails and could not recover access or get refunds, causing frustration and loss of trust.
What customers said:
- „it charges me for subscriptions and I can't access my account“
„it charges me for subscriptions and I can't access my account“
Original„me cobra suscripciones y no puedo acceder a mi cuenta“
- „I'm still paying for two subscriptions, the Duo and the individual one.“
„I'm still paying for two subscriptions, the Duo and the individual one.“
Original„je continue de payer deux abonnements le duo et le simple“
How it has changed over time
Billing and payment issues have not improved over time. The average rating remained 1.33 stars in both August and September 2026. Users report unauthorized charges, failed cancellations, and no response from customer support. These problems persist across multiple months, indicating systemic flaws in the payment system rather than isolated incidents.
What customers said:
- „It charged me again without giving me access“
„It charged me again without giving me access“
Original„nuevamente me cobra sin acceder“
Practical takeaways
Deezer users should protect payment details and monitor billing closely. Avoid automatic renewal and keep cancellation confirmations. If charged after canceling, contact support immediately and document all interactions. Use a separate payment method to limit risk. Due to a high number of unresolved complaints, refunds may face delays or denials.
What customers said:
- „it charges me for subscriptions and I can't access my account“
„it charges me for subscriptions and I can't access my account“
Original„me cobra suscripciones y no puedo acceder a mi cuenta“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-08 | 1.33 | 3 |
| 2026-09 | 1.33 | 12 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-08 | 0% | 0% | 100% | 3 |
| 2026-09 | 0% | 0% | 100% | 12 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I had the unpleasant surprise of being charged €19.99 for one month.“
„I would like my offer to be corrected“
„I just received a fraudulent email pretending to be Deezer“
„For credit, debit, or Pix“
„They charged my subscription even though I cancelled before the deadline.“
„my payment lapsed and now i can't resubscribe“
„Data privacy is a joke“
„Instant subscription cancel after trial.“
Cite this page
Citatio (2026). Deezer Billing & payment: customer reviews September 2026. Retrieved 22 September 2026 from https://citatio.ai/deezer-reviews/billing/
Data verifiable via our public audit log: Methodology · Transparency