CyberGhost VPN Reviews & Ratings 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for CyberGhost VPN: 3,382 reviews across 3 platforms, giving you a complete, evidence-based view of CyberGhost VPN's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 3382 reviews on 3 portals, CyberGhost VPN averages 4.4 out of 5 stars.
- Customers rate Quality most positively (899 of 1237 mentions positive).
- Billing & payment draws the most criticism (106 of 113 mentions negative).
SWOT summary
Strengths
- Quality: 77% positive across 1237 mentions
- Value for money: 76% positive across 301 mentions
- Durability: 69% positive across 99 mentions
Weaknesses
- Billing & payment: 93% negative across 113 mentions
- Returns & refunds: 59% negative across 41 mentions
- Communication: 54% negative across 46 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 4.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 4.3 / 5 | 3,175 | 93.9% | View profile ↗ | |
| Trustpilot | 4.1 / 5 | 200 | 5.9% | View profile ↗ | |
| Capterra | 4.1 / 5 | 7 | 0.2% | View profile ↗ | |
| Weighted overall | 4.4 / 5 | 3,382 | 100% | ||
What this analysis covers
- Apple App Store : 3,175 reviews
- Trustpilot : 200 reviews
- Capterra : 7 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality1237× mentions
899positive305negativeAcross 1237 mentions, 77% of Quality feedback is positive and 20% negative. That makes Quality a clear strength.
- Server Reliability (62)
- App Functionality Bugs (33)
Customer service501× mentions
240positive218negativeAcross 501 mentions, 55% of Customer service feedback is positive and 36% negative. That makes Customer service largely positive.
Value for money301× mentions
217positive60negativeAcross 301 mentions, 76% of Value for money feedback is positive and 16% negative. That makes Value for money a clear strength.
Ordering & website202× mentions
108positive82negativeAcross 202 mentions, 62% of Ordering & website feedback is positive and 32% negative. That makes Ordering & website largely positive.
Delivery134× mentions
68positive21negativeAcross 134 mentions, 55% of Delivery feedback is positive and 12% negative. That makes Delivery largely positive.
Billing & payment113× mentions
3positive106negativeAcross 113 mentions, 2% of Billing & payment feedback is positive and 93% negative. That makes Billing & payment a common pain point.
Durability99× mentions
61positive34negativeAcross 99 mentions, 69% of Durability feedback is positive and 27% negative. That makes Durability largely positive.
Fit & sizing51× mentions
32positive13negativeAcross 51 mentions, 67% of Fit & sizing feedback is positive and 20% negative. That makes Fit & sizing largely positive.
Communication46× mentions
12positive28negativeAcross 46 mentions, 32% of Communication feedback is positive and 54% negative. That makes Communication a common pain point.
Returns & refunds41× mentions
10positive28negativeAcross 41 mentions, 34% of Returns & refunds feedback is positive and 59% negative. That makes Returns & refunds a common pain point.
Packaging2× mentions
2positive0negativeAcross 2 mentions, 100% of Packaging feedback is positive and 0% negative. That makes Packaging a clear strength.
Material2× mentions
1positive0negativeAcross 2 mentions, 72% of Material feedback is positive and 0% negative. That makes Material a clear strength.
Themes over time
Data as table
| Month | Quality | Customer service | Value for money | Ordering & website | Delivery | Billing & payment |
|---|---|---|---|---|---|---|
| 2025-09 | 3.6 | 2.9 | 4.2 | 2.8 | 4.0 | 1.0 |
| 2025-10 | 2.9 | 2.3 | 4.0 | 2.5 | 5.0 | 1.0 |
| 2025-11 | 2.7 | 1.8 | 2.8 | 2.0 | 2.0 | 1.5 |
| 2025-12 | 3.4 | 1.9 | 3.7 | 1.7 | 1.0 | 1.0 |
| 2026-01 | 4.0 | 3.3 | 4.4 | 3.5 | 3.6 | 1.8 |
| 2026-02 | 4.3 | 3.9 | 4.3 | 4.2 | 4.1 | 1.8 |
| 2026-03 | 4.2 | 3.8 | 4.4 | 3.6 | 4.4 | 2.0 |
| 2026-04 | 4.4 | 3.7 | 4.5 | 3.9 | 4.5 | 2.3 |
| 2026-05 | 4.4 | 4.3 | 4.7 | 4.1 | 4.6 | 1.2 |
| 2026-06 | 4.3 | 3.8 | 4.2 | 4.0 | 3.8 | 1.0 |
| 2026-07 | 4.6 | 4.2 | 4.5 | 4.3 | 4.8 | 1.0 |
| 2026-08 | 4.5 | 3.8 | 4.2 | 4.0 | 4.8 | 1.5 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.97 | 64 |
| 2025-10 | 3.77 | 74 |
| 2025-11 | 3.46 | 61 |
| 2025-12 | 3.65 | 62 |
| 2026-01 | 4.24 | 275 |
| 2026-02 | 4.54 | 282 |
| 2026-03 | 4.38 | 239 |
| 2026-04 | 4.48 | 257 |
| 2026-05 | 4.56 | 290 |
| 2026-06 | 4.49 | 295 |
| 2026-07 | 4.67 | 363 |
| 2026-08 | 4.53 | 331 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 73% | 3% | 23% | 64 |
| 2025-10 | 68% | 3% | 30% | 74 |
| 2025-11 | 54% | 7% | 39% | 61 |
| 2025-12 | 60% | 8% | 32% | 62 |
| 2026-01 | 75% | 8% | 17% | 275 |
| 2026-02 | 84% | 5% | 11% | 282 |
| 2026-03 | 78% | 7% | 15% | 239 |
| 2026-04 | 84% | 6% | 11% | 257 |
| 2026-05 | 87% | 3% | 11% | 290 |
| 2026-06 | 85% | 4% | 11% | 295 |
| 2026-07 | 87% | 7% | 7% | 363 |
| 2026-08 | 84% | 5% | 11% | 331 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Been using for 5 minutes“
„Pretty good so far !“
„It delivers what it promises“
„Super convenient, I highly recommend it“
„It is a fraudulent company.“
„They set auto-subscription to lock subscribers into additional years.“
„They make it very difficult to cancel by asking for a lot of information.“
„They promised free cancellation within the first few days.“
What Reddit users say about CyberGhost VPN
Additional source: 6 Reddit discussions about CyberGhost VPN reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I selected CyberGhost because I was looking for a reliable and budget-friendly VPN service“
„CyberGhost offers apps for all operating systems and even some optimized for TVs, along with Chrome and Firefox extensions.“
„CyberGhost VPN is a very powerful software that you could use to secure your life.“
„I got my hands on CyberGhost a week ago.“
„its also extremely expensive vs what other vpn deliver for the same price or cheaper“
Frequently asked questions
How do customers rate CyberGhost VPN overall?
CyberGhost VPN averages 4.4 out of 5 stars across 3382 analyzed reviews on 3 portals.
Cite this page
Citatio (2026). CyberGhost VPN Reviews 2026 – 4.4/5 from 3,382 reviews. Retrieved 30 August 2026 from https://citatio.ai/cyberghost-reviews/
Data verifiable via our public audit log: Methodology · Transparency