How is the customer service of CyberGhost VPN?
Customers have mixed feelings about CyberGhost VPN’s customer service, with 240 positive mentions and 218 negative ones, indicating a roughly balanced sentiment. Overall, the feedback shows a slight tilt toward dissatisfaction, particularly in recent months. Reviews from June and July 2026 reflect a dip in satisfaction, with average ratings dropping to 3.8 and 3.77 stars respectively, suggesting growing frustration. Many users report issues with support responsiveness, especially when dealing with connection failures, billing errors, or account access problems. However, a consistent group of long-term users praises the service for being reliable, easy to use, and effective in maintaining stable connections. The contrast between these experiences highlights a divide between those who have had smooth interactions and those who faced unhelpful or unresponsive support.
What customers praise
Many customers praise CyberGhost’s customer service for being responsive, helpful, and effective in resolving issues. Users highlight that support teams have addressed problems quickly and professionally, especially during past technical difficulties. Longtime users emphasize trust in the service, noting that support has been reliable over years of use. Some mention feeling secure and confident in the app’s performance thanks to consistent support.
What customers said:
- „When I had an issue a couple of years ago, their customer service team took care of me.“
- „Top application, practical and reliable.“
„Top application, practical and reliable.“
Original„Top application pratique et fiable“
- „I never have any problems with your product“
Common complaints
Common complaints center on unhelpful or delayed responses from support, especially when users face connection failures or billing issues. Several users report being told to reinstall the app or restart their device without further guidance. Others describe being charged despite canceling subscriptions in time, with no ability to get refunds. Some also mention being ignored after reaching out, leaving them without resolution.
What customers said:
- „Stopped working, customer service could advise just reinstall and restart“
- „Constantly blocked by a flashing prompt to change something.“
„Constantly blocked by a flashing prompt to change something.“
Original„En permanence bloqué par une demande clignotante pour modifier quelque chose.“
- „they said I have no subscription on their end despite showing the invoice“
How it has changed over time
Customer service feedback has fluctuated over time, with a noticeable drop in satisfaction in June and August 2026. The average rating fell to 3.8 stars in June and 3.77 in August, down from 4.16 in July. This decline coincides with increased reports of technical issues and poor support responses. While some users still report positive experiences, the trend suggests a recent deterioration in service quality and user trust.
What customers said:
- „they are ignored“
- „their support team simply says it’s an ongoing issue they are working on“
- „Nightmare experience with this company.“
Practical takeaways
For users considering CyberGhost, it’s wise to test the service before committing long-term, especially if billing or connection stability is a concern. Those with past positive experiences may find support helpful, but new users should be cautious about automatic renewals and verify subscription details. If issues arise, reaching out early and keeping records of transactions and communications can improve the chance of resolution.
What customers said:
- „we’ve exhausted troubleshooting, try later and maybe get a new IP“
- „they will scam there way through the fact that even if you cancel the one week…“
„they will scam there way through the fact that even if you cancel the one week subscription before your supposed to they will still charge you“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-05 | 5.00 | 1 |
| 2026-06 | 3.80 | 45 |
| 2026-07 | 4.16 | 38 |
| 2026-08 | 3.77 | 47 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-05 | 100% | 0% | 0% | 1 |
| 2026-06 | 60% | 11% | 29% | 45 |
| 2026-07 | 66% | 16% | 18% | 38 |
| 2026-08 | 62% | 9% | 30% | 47 |
Customer voices
Short excerpts - full reviews are available at the original source.
„The service is very good“
„I'm just worried about whether you'll be able to pull it off.“
„They promised free cancellation within the first few days.“
„So far, I am satisfied with the connection.“
„I bought a subscription, only to find out later that the servers don't work in Russia.“
„I really appreciated the understanding and responsiveness of the CyberGhost team“
„Customer service wouldn't help—'your account is inactive, sorry we don't know you'—then they dropped the chat“
„And you immediately get a reassuring sense of greater online security.“
Cite this page
Citatio (2026). CyberGhost VPN Customer service: customer reviews 2026. Retrieved 30 August 2026 from https://citatio.ai/cyberghost-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency