How is the billing & payment of CyberGhost VPN?
Reviewers overwhelmingly report negative experiences with CyberGhost VPN’s billing and payment system, with 106 negative mentions compared to just 3 positive ones. The sentiment has remained consistently poor over recent months, with ratings dropping to 1.5 stars in August 2026 based on 14 reviews. Customers frequently describe unexpected charges, difficulties canceling subscriptions, and a lack of refunds despite clear cancellations. Many report being charged for subscriptions they did not intend to purchase, especially after downloading the app or using it briefly. A recurring theme is frustration with the company’s refusal to reverse charges or provide clear communication about billing. While a few users mention resolving issues through customer support, these cases are rare and do not offset the widespread complaints about billing practices.
What customers praise
A small number of users report successful resolution of billing issues through CyberGhost’s support team. One reviewer noted that a problem with their subscription was quickly fixed via chat, after initial difficulties with sign-up and billing. Another praised the company for promptly refunding a fee when requested. These positive experiences, though limited, suggest that support can be effective when engaged, though they are not representative of the broader user experience.
What customers said:
- „the fee was refunded immediately on demand“
- „They got back to me in minutes and helped me resolved the problem.“
Common complaints
Customers repeatedly report being charged unexpectedly, even after canceling subscriptions before the renewal date. Some were billed for full annual plans despite only signing up for short-term trials. Others claim they were charged immediately upon downloading the app, without any clear indication of a paid plan. A number of users say they were unable to access the service after payment, or that the app showed no active subscription despite confirmed payments. Many also report that support either ignored them or failed to provide refunds.
What customers said:
- „that i can’t claim back“
- „They keep charging you and refuse to refund.“
- „At no point did I intentionally purchase a subscription or knowingly agree to a paid plan“
How it has changed over time
Billing complaints have remained consistently high since at least June 2026, with 3 one-star reviews that month and 5 in July. By August, the average rating dropped to 1.5 stars based on 14 negative reviews, indicating a worsening trend. The nature of complaints has not shifted significantly, issues with unauthorized charges, failed refunds, and confusion over subscription status persist. There is no evidence of improvement in billing transparency or customer service responsiveness over time.
What customers said:
- „The amount was deducted from my account.“
„The amount was deducted from my account.“
Original„تم سحب المبلغ من حسابي“
- „Do not recommend. Only if you want to get ripped !!“
- „App will not work if you use services like Adguard or Pihole to block data collection…“
„App will not work if you use services like Adguard or Pihole to block data collection from Cyberghost.“
Practical takeaways
Avoid signing up for CyberGhost VPN through app stores if you’re not ready for a paid subscription, as some users were charged immediately upon download. Always verify your subscription status and payment details before and after purchase. If you cancel, keep records of your cancellation request and confirm it was processed. Be cautious about using third-party tools like Adguard or Pi-hole, as they may interfere with the app’s ability to validate your subscription. If you encounter billing issues, expect limited success with refunds and support, as many users report being ignored or given no response.
What customers said:
- „Their data collections are on most block lists and the app will only successfully check…“
„Their data collections are on most block lists and the app will only successfully check your subscription if you allow the data collection to take place.“
- „cannot connect to server (any server it seems) you may not have internet connection“
- „The vpn ‘box’ disappears and then wi-if is blocked.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-06 | 1.00 | 3 |
| 2026-07 | 1.00 | 5 |
| 2026-08 | 1.50 | 14 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-06 | 0% | 0% | 100% | 3 |
| 2026-07 | 0% | 0% | 100% | 5 |
| 2026-08 | 0% | 7% | 93% | 14 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I paid for the subscription and they took the money, but I have no access!!“
„The provider is charging money (20.57 EUR per month) to my credit card“
„I had some issues with the subscription and login at the beginning.“
„the number refunded without any notification“
„They charge you before it even ends“
„They set auto-subscription to lock subscribers into additional years.“
„They immediately deactivated my account when I canceled, even though the month wasn't up“
„Scam unwanted subscription“
Cite this page
Citatio (2026). CyberGhost VPN Billing & payment: customer reviews 2026. Retrieved 30 August 2026 from https://citatio.ai/cyberghost-reviews/billing/
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