Question 1

Has anyone received a CEWE product damaged due to poor packaging?

Accepted Answer

Yes, multiple reviewers have reported receiving CEWE products damaged due to inadequate packaging, with issues including crushed boxes, dented corners, scratches, and products shifting inside oversized or poorly secured packaging.

Damaged Packaging: Reviewers report that products such as photo books, calendars, and framed prints arrived damaged, often with visible signs of impact like dented corners, crushed packaging, and scratches. One reviewer noted the outer box was visibly crushed, suggesting rough handling during transit.

Poor Fit: Several customers observed that items were packed in excessively large boxes, allowing them to shift during transport, which likely caused damage such as creases or 'donkey ears' in photo books. One reviewer specifically mentioned the product was 'shoved around' in a too-large envelope.

Product Impact: The damage often extended beyond the packaging, with the actual product showing signs of wear, such as warped pages or scratched surfaces. One reviewer emphasized that the packaging failure directly affected the product's condition, making it unsuitable as a gift.

Question 2

Are CEWE's packages often arriving with visible dents or crush marks?

Accepted Answer

Yes, multiple reviewers report that CEWE packages frequently arrive with visible dents, crush marks, or other damage, often affecting the product inside. The damage is commonly linked to inadequate packaging or rough handling during shipping.

Common Damage Reports: Reviewers consistently report that packages arrive with visible dents, crushed corners, or bent boxes. One reviewer noted the outer carton was visibly dented, while another mentioned a corner of their book was heavily dented, suggesting the damage occurred during transit.

Poor Packaging Quality: Several customers state the packaging was insufficient or poorly designed, with items shifting inside oversized boxes or lacking proper protection. One reviewer said their item had an 'Eselsohr' (a folded corner) likely caused by movement in a too-large envelope.

Impact on Product: The damage to packaging often results in damage to the product itself. One reviewer noted that the damage to the box directly affected the book inside, and another said a valuable frame arrived dented and unsuitable as a gift.

Question 3

Is the packaging strong enough to protect large photos, like 100 x 50 cm prints?

Accepted Answer

Reviewers report mixed experiences with CEWE's packaging for large photos, with several noting damage despite the size and value of the items. While some believe the packaging should be stronger and better marked for fragile items, others suggest the damage may stem from handling during transit rather than the packaging itself.

Frequent Damage: Multiple reviewers report that large prints, including 100 x 50 cm photos, arrived damaged. One specifically states that a print of that size should be packaged to prevent damage and clearly marked as fragile. Others mention dents, creases, and scratches, suggesting the packaging failed to protect the item during shipping.

Packaging Quality Issues: Several customers describe the packaging as inadequate or poorly constructed. One mentions the outer box was visibly crushed, while another notes the item shifted inside a too-large envelope, causing an 'eselsohr' (dog-eared corner). These issues imply the packaging lacks sufficient rigidity or proper fit for large, delicate prints.

Mixed Blame: While some reviewers blame the packaging directly, others suggest the damage may have occurred during transit due to rough handling by the courier. One reviewer assumes the delivery service mishandled the package, even though the outer box was already damaged. This indicates uncertainty about whether the fault lies with CEWE’s packaging or the shipping process.

Question 4

Do CEWE's boxes sometimes allow items to move around inside, causing damage?

Accepted Answer

Yes, some customers report that CEWE's packaging allows items to move around inside, leading to damage during transit.

Shifting Items: Reviewers report that items like photo books, calendars, and framed prints often shift inside their packaging, resulting in dents, scratches, or creases. One customer noted their book had an 'Eselsohr', a dog-eared corner, likely caused by the item sliding around in a too-large box.

Damaged Packaging: Several customers observed that the outer cartons were dented or crushed, suggesting rough handling during transport. In some cases, the damage to the packaging directly affected the product, such as a corner being dented or the item becoming warped.

Need for Better Protection: While CEWE's product quality is generally praised, the packaging is frequently criticized for being inadequate. Customers suggest that larger or more fragile items should be better secured and clearly marked for careful handling to prevent damage.

Question 5

Have customers had issues with fragile items like frames or snow globes arriving scratched or cracked?

Accepted Answer

Yes, multiple customers have reported issues with fragile items such as frames and snow globes arriving scratched or cracked due to inadequate packaging. Several reviews specifically mention damage despite fragile labels being present, indicating a recurring problem with protective measures.

Fragile Items Damaged: Reviewers report that fragile items like snow globes and frames frequently arrive damaged. One customer noted their snow globe was 'leicht verkratzt' due to sliding around in the box, while another said a 'teure Rahmen kam verschlagen' and could not be given as a gift.

Labels Not Enough: Despite having 'Fragile' labels on packages, several customers observed that the packaging was still compromised. One review stated the package was 'komplett über die längere Seite aufgerissen' even with the label, suggesting poor handling or insufficient protection.

Packaging Improvements Needed: The packaging is often described as inadequate for protecting delicate items. A reviewer emphasized that a large 100 x 50 cm photo should be specially secured, and another noted that the carton was 'sichtlich zerbeult' before delivery, indicating poor protection during transit.

Question 6

Is the packaging for CEWE photo books too large, leading to creases or dents during shipping?

Accepted Answer

Yes, reviewers report that CEWE's packaging is often too large or inadequate, leading to creases, dents, and damage during shipping. Several mention that oversized packaging causes items to shift and get damaged, while others note poor packaging quality and insufficient protection for fragile items.

Oversized Packaging: Reviewers report that CEWE's packaging is frequently too large, causing items to shift during transport. One reviewer specifically noted that their photo book developed an 'Eselsohr' (a folded corner) due to being in a much too large envelope, which likely caused it to be tossed around during shipping.

Damage During Transit: Multiple customers describe damage such as dented corners, scratched surfaces, and crushed edges, which they attribute to poor packaging. One reviewer stated that the carton was visibly crushed upon arrival, and another noted that a corner of their photo book was severely dented, suggesting the packaging failed to protect the product.

Inadequate Protection: Several reviewers emphasize that the packaging does not adequately secure fragile or valuable items. One mentioned that a 100 x 50 cm photo should be clearly marked for careful handling, implying that current packaging lacks such safeguards. Others noted that items like calendars and frames were damaged due to shifting inside the box.

CEWE: Packaging & protection (Packaging)

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Customer voices