Canva Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page analyzes 26,378 publicly available reviews of Canva from 4 platforms, providing an evidence-based view of its reputation. The overall rating, key customer themes, sentiment trends over time, and a SWOT summary are all derived from the reviews and include direct links to sources.
Key findings
- Canva has a 4.5-star average rating from 26,378 reviews across four portals.
- Customers rate Quality most positively (2581 of 3229 mentions positive).
- Billing and payment receive the most criticism, with 108 out of 110 mentions being negative.
What changed in August 2026
In August 2026, 19,390 new reviews were analyzed; the average rating held at 4.5 stars.
- New reviews
- 19,390
- Average rating
- 4.5/5
- Positive share
- 82% (86% ↓)
Most-discussed themes
- Quality — +1107 vs prior month
- Ordering & website — +262 vs prior month
- Value for money — +229 vs prior month
- Customer service — +208 vs prior month
- Fit & sizing — +80 vs prior month
What AI assistants say about Canva
based on 88 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Quality: 77% positive across 3229 mentions
- Fit & sizing: 73% positive across 306 mentions
- Customer service: 63% positive across 599 mentions
Weaknesses
- Billing & payment: 99% negative across 110 mentions
- Returns & refunds: 56% negative across 49 mentions
- Communication: 48% negative across 116 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 4.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.5 / 5 | 21,609 | 81.9% | View profile ↗ | |
| Apple App Store | 4.3 / 5 | 2,535 | 9.6% | View profile ↗ | |
| Capterra | 4.8 / 5 | 1,532 | 5.8% | View profile ↗ | |
| Trustpilot | 4.1 / 5 | 702 | 2.7% | View profile ↗ | |
| Weighted overall | 4.5 / 5 | 26,378 | 100% | ||
What this analysis covers
- Google Play : 21,609 reviews
- Apple App Store : 2,535 reviews
- Capterra : 1,532 reviews
- Trustpilot : 702 reviews
Period covered: Aug 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality3229× mentions
2581positive566negativeQuality received 77% positive feedback and 20% negative feedback across 3229 mentions. Quality is a clear strength.
Value for money904× mentions
493positive354negativeValue for money received 48% positive and 46% negative feedback across 904 mentions, making it a mixed area.
Ordering & website869× mentions
489positive325negativeOf 869 mentions, 55% of Ordering & website feedback is positive and 38% is negative, making the overall sentiment largely positive.
Customer service599× mentions
391positive176negativeCustomer service received 599 mentions, with 63% positive and 32% negative feedback, making it largely positive.
Fit & sizing306× mentions
226positive58negativeFit & sizing received 306 mentions, with 73% positive and 21% negative feedback, making it a clear strength.
Communication116× mentions
48positive55negativeCommunication received 116 mentions, with 41% positive feedback and 48% negative feedback, making it a mixed area.
Billing & payment110× mentions
1positive108negativeBilling & payment has 110 mentions, with 1% positive feedback and 99% negative feedback. This makes Billing & payment a common pain point.
Durability104× mentions
63positive39negativeDurability received 104 mentions, with 53% positive and 46% negative feedback, making it a mixed area.
Delivery81× mentions
18positive34negativeDelivery has 81 mentions. 23% of feedback is positive. 45% of feedback is negative. Delivery is a mixed area.
Returns & refunds49× mentions
14positive30negativeReturns & refunds received 34% positive and 56% negative feedback across 49 mentions. This makes returns and refunds a common pain point.
Material16× mentions
8positive5negativeMaterial has 16 mentions. 44% of feedback is positive, 40% is negative. Material is a mixed area.
Packaging10× mentions
3positive3negativePackaging has 43% positive feedback and 33% negative feedback across 10 mentions, making it a mixed area.
Themes over time
Data as table
| Month | Quality | Value for money | Ordering & website | Customer service | Fit & sizing | Communication |
|---|---|---|---|---|---|---|
| 2025-06 | - | - | - | - | - | 5.0 |
| 2025-08 | - | - | - | - | - | 2.0 |
| 2025-09 | - | 4.8 | - | - | - | - |
| 2025-10 | 4.1 | 4.3 | 2.7 | 2.5 | 4.0 | 1.0 |
| 2025-11 | 3.9 | 4.4 | 3.2 | 3.6 | 3.9 | - |
| 2025-12 | 3.9 | 3.8 | 3.1 | 3.7 | 4.2 | 1.0 |
| 2026-01 | 3.9 | 3.7 | 2.8 | 3.3 | 4.7 | 1.0 |
| 2026-02 | 3.7 | 3.4 | 3.0 | 3.2 | 4.5 | 3.5 |
| 2026-03 | 4.2 | 4.2 | 3.3 | 4.1 | 4.1 | 4.0 |
| 2026-04 | 4.3 | 4.2 | 3.7 | 3.9 | 4.3 | 2.8 |
| 2026-05 | 3.9 | 3.8 | 3.3 | 3.5 | 3.8 | 4.7 |
| 2026-06 | 4.0 | 3.7 | 3.4 | 3.1 | 4.4 | 3.0 |
| 2026-07 | 4.3 | 3.8 | 4.1 | 4.4 | 4.4 | 3.7 |
| 2026-08 | 4.1 | 3.8 | 3.8 | 3.6 | 4.2 | 3.3 |
| 2026-09 | 3.8 | - | 3.5 | 5.0 | 3.0 | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.80 | 138 |
| 2025-11 | 3.82 | 279 |
| 2025-12 | 3.87 | 396 |
| 2026-01 | 4.03 | 321 |
| 2026-02 | 3.81 | 247 |
| 2026-03 | 4.17 | 310 |
| 2026-04 | 4.06 | 268 |
| 2026-05 | 4.04 | 304 |
| 2026-06 | 4.05 | 236 |
| 2026-07 | 4.55 | 3106 |
| 2026-08 | 4.49 | 19390 |
| 2026-09 | 3.93 | 28 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 67% | 2% | 31% | 138 |
| 2025-11 | 66% | 6% | 28% | 279 |
| 2025-12 | 66% | 6% | 28% | 396 |
| 2026-01 | 71% | 4% | 25% | 321 |
| 2026-02 | 63% | 10% | 28% | 247 |
| 2026-03 | 75% | 6% | 18% | 310 |
| 2026-04 | 70% | 8% | 22% | 268 |
| 2026-05 | 71% | 7% | 22% | 304 |
| 2026-06 | 73% | 6% | 21% | 236 |
| 2026-07 | 86% | 7% | 7% | 3106 |
| 2026-08 | 82% | 9% | 9% | 11036 |
| 2026-09 | 68% | 7% | 25% | 28 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Puerto Rico was excluded from the shipping options“
„simple enough for somebody who’s never done it“
„First time using Canva using the free version and having fun making designs“
„I just love Canva so much“
„I use this to do YouTube banners“
„fantastic app for your business ads and your photos editing“
„it will not be convinient for kids that are editing“
„bcs u cant just download normally u have to pay“
What Reddit users say about Canva
Additional source: 10 Reddit discussions about Canva reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Some praise its speed, simplicity and collaboration features“
„I found a Canva webinar, kind of like a friendly guide explaining the basics.“
„Canva is a great tool to use alongside other design programs“
Frequently asked questions
How do customers rate Canva overall?
Canva has a 4.5-star average rating from 26,378 reviews across four review portals.
Cite this page
Citatio (2026). Canva Reviews September 2026 – 4.5/5 from 26,378 reviews. Retrieved 2 September 2026 from https://citatio.ai/canva-reviews/
Data verifiable via our public audit log: Methodology · Transparency