How is the customer service of Audioteka?
Audioteka’s customer service has received mostly negative feedback, with 22 negative mentions and only 4 positive ones out of 32 total. Users frequently report unresponsive support, poor communication, and missing basic functionality. Frustration is especially high in 2025 and 2026, with multiple 1-star ratings in May, December, and July. A few 5-star ratings in November 2025 and July 2026 indicate occasional positive experiences. However, repeated complaints about ignored inquiries, technical problems, and lack of transparency dominate. Many users say they waited months without replies, harming trust and reliability.
What customers praise
Audioteka’s app is praised for being simple to use and effective for daily listening, especially during routine tasks like cooking or commuting. The app works on devices such as the Apple Watch and allows listening without a phone. Users appreciate the content selection and value for money, noting it meets expectations for audiobook access. These positive comments reflect a strong user experience for those who do not face technical or support issues.
What customers said:
- „I love listening to books while doing dreadfully boring tasks like ironing, cooking,…“
„I love listening to books while doing dreadfully boring tasks like ironing, cooking, cleaning, or traveling.“
Original„Uwielbiam słuchać książek w czasie wykonywania paskudnie nudnych czynności takich jak prasowanie, gotowanie, sprzątanie, podróż.“
- „I listen every day in my free time and while doing daily chores.“
„I listen every day in my free time and while doing daily chores.“
Original„Codziennie słucham w wolnym czasie oraz przy codziennych obowiązkach“
- „I love Audioteka, but the app could improve its functionality a bit.“
„I love Audioteka, but the app could improve its functionality a bit.“
Original„Uwielbiam Audioteke, ale aplikacja mogłaby trochę podnieść funkcjonalność . korzystałam z EmpikGo, korzystam ze Spotify i bardzo brakuje mi możliwości *dodawania katalogów w mojej bibliotece, w…“
Common complaints
Many users report that customer support is unresponsive or ineffective, with some waiting months for replies. Common issues include inability to manage subscriptions through the app, recurring app crashes, playback failures, and login problems despite using password managers. Users also say they were misled by the subscription model, which charges extra for audiobooks even after a monthly fee. These problems reflect ongoing issues with technical stability and customer communication.
What customers said:
- „still waiting for someone to answer the question I posted back in February?“
- „Login. Three password resets.“
„Login. Three password resets.“
Original„přihlášení. třikrát reset hesla“
- „Complex terms of use.“
„Complex terms of use.“
Original„Złożone zasady użytkowania.“
How it has changed over time
Customer sentiment toward Audioteka has remained largely negative since 2025. Monthly ratings show repeated 1-star reviews in May, December, and July of 2025 and 2026. Brief positive spikes occurred in November 2025 and July 2026 but were not sustained. Support issues and app instability have persisted. Login failures, subscription management problems, and error messages remain unresolved. No visible effort has been made to fix recurring issues. The lack of consistent improvement points to ongoing operational challenges.
What customers said:
- „you don't don't leave subscribers hanging for months app“
- „Couldn't get into the app even once.“
„Couldn't get into the app even once.“
Original„do aplikace ani jednou nešlo“
- „You pay, and then you still have to buy the books you're interested in.“
„You pay, and then you still have to buy the books you're interested in.“
Original„Płacisz i później musisz wciąż kupić książki, które cię ciekawią.“
Practical takeaways
Audioteka has technical and support challenges that users should expect. The app works for basic listening but often fails during offline use or long sessions. Subscriptions require manual management. Issues not resolved automatically may need direct support contact. Customer service responsiveness is low based on current feedback. Audioteka may still be usable for users focused on content access who accept app instability.
What customers said:
- „Audioteka meets my expectations; it has enough books to listen to for now, and I hope…“
„Audioteka meets my expectations; it has enough books to listen to for now, and I hope it stays that way.“
Original„Audioteka spełnia moje oczekiwania, ma na razie wystarczająco dużo książek do wysłuchania i oby tak pozostało.“
- „In one year, I listened to 83 books that I never had time for before.“
„In one year, I listened to 83 books that I never had time for before.“
Original„W ciągu roku przesłuchałem 83 książki na które zawsze brakowało mi czasu“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-04 | 3.00 | 3 |
| 2025-05 | 1.00 | 1 |
| 2025-07 | 1.00 | 2 |
| 2025-09 | 3.33 | 3 |
| 2025-11 | 5.00 | 2 |
| 2025-12 | 1.00 | 2 |
| 2026-02 | 1.00 | 1 |
| 2026-03 | 2.50 | 2 |
| 2026-05 | 1.00 | 2 |
| 2026-07 | 5.00 | 1 |
| 2026-08 | 1.00 | 1 |
| 2026-09 | 2.60 | 5 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-04 | 33% | 0% | 67% | 3 |
| 2025-05 | 0% | 0% | 100% | 1 |
| 2025-07 | 0% | 0% | 100% | 2 |
| 2025-09 | 0% | 67% | 33% | 3 |
| 2025-11 | 100% | 0% | 0% | 2 |
| 2025-12 | 0% | 0% | 100% | 2 |
| 2026-02 | 0% | 0% | 100% | 1 |
| 2026-03 | 0% | 50% | 50% | 2 |
| 2026-05 | 0% | 0% | 100% | 2 |
| 2026-07 | 0% | 100% | 0% | 1 |
| 2026-08 | 0% | 0% | 100% | 1 |
| 2026-09 | 0% | 40% | 60% | 5 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Does not allow you to manage subscription from the app“
„It says server error.“
„they don't care, even if you suggest you don't want a refund but just some other book which would cost them nothing“
„how arrogantly they behave to customers and how they can't admit a mistake“
„The app has to check if I didn't steal anything.“
„However, there was no response.“
„There is no option to create a family account.“
„Error 403. I wrote to support about this, they did nothing.“
Cite this page
Citatio (2026). Audioteka Customer service: customer reviews September 2026. Retrieved 22 September 2026 from https://citatio.ai/audioteka-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency