How is the billing & payment of Audible?
Audible's billing and payment system has drawn 526 negative mentions compared to only 4 positive ones. Average ratings have stayed around 1.5 stars for the past year. Users report unauthorized charges, failed payments, and trouble canceling subscriptions. Some say they were charged after deciding to stop, while others lost credits when canceling. A few users praise responsive customer service and successful refunds, but these cases are uncommon. Complaints focus on lack of transparency, unclear error messages, and a system that ignores user concerns. No improvement has been seen in recent months.
What customers praise
Customers often highlight rare cases where Audible’s customer service resolves billing issues. Some users received refunds after contacting support. One user called an agent 'amazing' for canceling the account and returning all payments. These successes are exceptions in a generally negative experience. Keeping library content after cancellation is seen as positive. One reviewer noted Audible stops charging after cancellation.
What customers said:
- „Spoke to an agent, explained the situation and they cancelled the account and refunded…“
„Spoke to an agent, explained the situation and they cancelled the account and refunded me all the payments“
- „no conforming cancellation then continuing to charge you like some other scam apps“
- „There was a refund of the 19.90 I sent.“
„There was a refund of the 19.90 I sent.“
Original„teve um reembolso do 19,90 que eu mandei“
Common complaints
Common complaints include unexpected or unauthorized charges, failed payments, and unclear error messages. Users were charged for subscriptions they did not intend to renew, with some reporting charges taken without confirmation or explanation. Others were charged multiple times for the same purchase or lost credits after canceling. Customer service is often unhelpful or inaccessible, with long wait times and no way to submit proof such as screenshots.
What customers said:
- „$14.95 us which is $40.60 in EC was removed from my account without I initiating“
- „Even if you have their highest package, if you cancel they'll steal all the credits…“
„Even if you have their highest package, if you cancel they'll steal all the credits you've already paid for.“
- „Do not buy, they will charge you $15 month to keep credits you already "own"“
How it has changed over time
Over the past year, Audible's billing experience has shown no improvement. Monthly ratings remain low, with consistent 1-star and 1.5-star feedback. One 2025-11 review mentions payment improvements, but this is an outlier. Most users still report the same core issues: unclear error messages, recurring failed transactions, and difficulty managing subscriptions. The lack of progress indicates Audible has not fixed systemic problems in its billing infrastructure.
What customers said:
- „Canceling is extremely complicated.“
„Canceling is extremely complicated.“
Original„disdire é complicatissimo“
- „I've looked at my subscriptions to ensure I didn't accidentally subscribed again but…“
„I've looked at my subscriptions to ensure I didn't accidentally subscribed again but there's nothing there“
- „I signed up for the premium free trial and was not given a credit on my account“
Practical takeaways
Audible's billing system poses significant risks, including unexpected charges and loss of credits after cancellation. Users should monitor accounts closely, avoid automatic renewals unless certain, and keep transaction records. Support may assist with issues, but resolution is not guaranteed. Third-party payment methods can cause problems, so users should exercise caution. Audible's billing experience is not reliable enough to recommend without careful attention.
What customers said:
- „The worst part is providing my card details and getting no clarification!“
„The worst part is providing my card details and getting no clarification!“
Original„Pior é dar fornecer de cartão e não ser esclarecida!“
- „Money was charged to my account anyway.“
„Money was charged to my account anyway.“
Original„geld wurde trotzdem vom konto gebucht“
- „Since the last update Audible will not allow or acknowledge that I want to purchase…“
„Since the last update Audible will not allow or acknowledge that I want to purchase more credits.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 1.00 | 15 |
| 2025-10 | 1.73 | 26 |
| 2025-11 | 1.33 | 6 |
| 2025-12 | 1.57 | 14 |
| 2026-01 | 1.48 | 29 |
| 2026-02 | 1.00 | 24 |
| 2026-03 | 1.27 | 37 |
| 2026-04 | 1.39 | 44 |
| 2026-05 | 1.65 | 37 |
| 2026-06 | 1.37 | 41 |
| 2026-07 | 1.51 | 47 |
| 2026-08 | 1.59 | 49 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 0% | 0% | 100% | 15 |
| 2025-10 | 4% | 0% | 96% | 26 |
| 2025-11 | 0% | 0% | 100% | 6 |
| 2025-12 | 0% | 0% | 100% | 14 |
| 2026-01 | 0% | 0% | 100% | 29 |
| 2026-02 | 0% | 0% | 100% | 24 |
| 2026-03 | 0% | 3% | 97% | 37 |
| 2026-04 | 2% | 2% | 95% | 44 |
| 2026-05 | 3% | 0% | 97% | 37 |
| 2026-06 | 0% | 5% | 95% | 41 |
| 2026-07 | 2% | 2% | 96% | 47 |
| 2026-08 | 0% | 2% | 98% | 49 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I got a new phone same card but am STILL getting charged“
„I don't want to have to download it just to make sure it doesn't charge me“
„They take your credits if you cancel with no option to just keep them“
„they will really steal your money and delete your hard earned credits“
„I pressed the one month free trial with an option of $9.99 a month after the first month and was instantly charged $50“
„It is impossible to find a contract email to have this rectified!!“
„Six months no refund for duplicate charges“
„payment on audible wasn't going through“
Cite this page
Citatio (2026). Audible Billing & payment: customer reviews September 2026. Retrieved 18 August 2026 from https://citatio.ai/audible-reviews/billing/
Data verifiable via our public audit log: Methodology · Transparency