Audible Reviews & Ratings 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Audible: 11,300 reviews across 3 platforms, giving you a complete, evidence-based view of Audible's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 11300 reviews on 3 portals, Audible averages 3.8 out of 5 stars.
- Customers rate Material most positively (56 of 88 mentions positive).
- Billing & payment draws the most criticism (523 of 534 mentions negative).
SWOT summary
Strengths
- Material: 69% positive across 88 mentions
- Quality: 59% positive across 4432 mentions
Weaknesses
- Billing & payment: 97% negative across 534 mentions
- Communication: 91% negative across 231 mentions
- Returns & refunds: 85% negative across 313 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in material in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.8 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.1 / 5 | 6,499 | 57.5% | View profile ↗ | |
| Apple App Store | 3.3 / 5 | 4,601 | 40.7% | View profile ↗ | |
| Trustpilot | 1.5 / 5 | 200 | 1.8% | View profile ↗ | |
| Weighted overall | 3.8 / 5 | 11,300 | 100% | ||
What this analysis covers
- Google Play : 6,499 reviews
- Apple App Store : 4,601 reviews
- Trustpilot : 200 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality4432× mentions
2612positive1644negativeAcross 4432 mentions, 59% of Quality feedback is positive and 37% negative. That makes Quality largely positive.
Value for money1234× mentions
408positive710negativeAcross 1234 mentions, 36% of Value for money feedback is positive and 55% negative. That makes Value for money a common pain point.
Ordering & website1140× mentions
238positive809negativeAcross 1140 mentions, 24% of Ordering & website feedback is positive and 68% negative. That makes Ordering & website a common pain point.
Customer service1077× mentions
186positive789negativeAcross 1077 mentions, 19% of Customer service feedback is positive and 71% negative. That makes Customer service a common pain point.
Billing & payment534× mentions
4positive523negativeAcross 534 mentions, 1% of Billing & payment feedback is positive and 97% negative. That makes Billing & payment a common pain point.
Delivery326× mentions
147positive62negativeAcross 326 mentions, 46% of Delivery feedback is positive and 19% negative. That makes Delivery a mixed area.
Returns & refunds313× mentions
20positive278negativeAcross 313 mentions, 8% of Returns & refunds feedback is positive and 85% negative. That makes Returns & refunds a common pain point.
Durability231× mentions
83positive135negativeAcross 231 mentions, 35% of Durability feedback is positive and 59% negative. That makes Durability a common pain point.
Communication231× mentions
9positive210negativeAcross 231 mentions, 3% of Communication feedback is positive and 91% negative. That makes Communication a common pain point.
Fit & sizing207× mentions
106positive69negativeAcross 207 mentions, 50% of Fit & sizing feedback is positive and 35% negative. That makes Fit & sizing largely positive.
Material88× mentions
56positive17negativeAcross 88 mentions, 69% of Material feedback is positive and 20% negative. That makes Material largely positive.
Packaging9× mentions
4positive1negativeAcross 9 mentions, 42% of Packaging feedback is positive and 13% negative. That makes Packaging a mixed area.
Themes over time
Data as table
| Month | Quality | Value for money | Ordering & website | Customer service | Billing & payment | Delivery |
|---|---|---|---|---|---|---|
| 2025-09 | 4.0 | 3.0 | 2.8 | 1.8 | 1.0 | 4.9 |
| 2025-10 | 3.7 | 3.3 | 2.7 | 2.3 | 1.7 | 4.5 |
| 2025-11 | 3.7 | 3.0 | 2.6 | 2.3 | 1.3 | 4.3 |
| 2025-12 | 2.9 | 2.7 | 2.8 | 2.5 | 1.6 | 3.4 |
| 2026-01 | 3.9 | 3.2 | 2.6 | 2.2 | 1.5 | 4.2 |
| 2026-02 | 3.8 | 3.7 | 2.9 | 2.2 | 1.0 | 4.0 |
| 2026-03 | 3.5 | 3.5 | 2.6 | 2.1 | 1.3 | 3.9 |
| 2026-04 | 3.9 | 3.4 | 2.9 | 2.0 | 1.4 | 4.2 |
| 2026-05 | 3.5 | 3.3 | 2.5 | 2.4 | 1.6 | 3.5 |
| 2026-06 | 3.5 | 3.2 | 2.6 | 2.5 | 1.4 | 3.9 |
| 2026-07 | 3.7 | 3.4 | 2.8 | 2.5 | 1.5 | 3.8 |
| 2026-08 | 3.8 | 3.7 | 2.8 | 2.5 | 1.6 | 3.9 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.79 | 299 |
| 2025-10 | 3.75 | 416 |
| 2025-11 | 3.73 | 387 |
| 2025-12 | 3.17 | 519 |
| 2026-01 | 3.91 | 571 |
| 2026-02 | 3.96 | 812 |
| 2026-03 | 3.74 | 846 |
| 2026-04 | 3.87 | 926 |
| 2026-05 | 3.76 | 898 |
| 2026-06 | 3.70 | 918 |
| 2026-07 | 3.92 | 1324 |
| 2026-08 | 3.96 | 1099 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 65% | 6% | 29% | 299 |
| 2025-10 | 62% | 7% | 31% | 416 |
| 2025-11 | 59% | 8% | 33% | 387 |
| 2025-12 | 44% | 6% | 49% | 519 |
| 2026-01 | 65% | 9% | 26% | 571 |
| 2026-02 | 68% | 6% | 26% | 812 |
| 2026-03 | 61% | 7% | 32% | 846 |
| 2026-04 | 65% | 7% | 28% | 926 |
| 2026-05 | 63% | 7% | 31% | 898 |
| 2026-06 | 59% | 7% | 34% | 918 |
| 2026-07 | 65% | 7% | 27% | 1324 |
| 2026-08 | 67% | 7% | 26% | 1099 |
Customer voices
Short excerpts - full reviews are available at the original source.
„with [not] helpful error messages such as "Something went wrong, try again later"“
„After an hour on chat to support they couldn't determine what the error was“
„payment on audible wasn't going through“
„My subscription reactivated itself for no reason.“
„draining my battery“
„the app is using excessive amounts of CPU in the background“
„makes my drives more interesting.“
„I am enjoying my listening experience.“
What Reddit users say about Audible
Additional source: 9 Reddit discussions about Audible reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Audible is nice for those books that are in really high demand“
„deals pop up on those as well.“
„Users share their opinions and experiences on whether Audible is worth the money“
„With the way Audible is setup (one book per month with the membership, + access to their plus catalogue)“
Frequently asked questions
How do customers rate Audible overall?
Audible averages 3.8 out of 5 stars across 11300 analyzed reviews on 3 portals.
Cite this page
Citatio (2026). Audible Reviews 2026 – 3.8/5 from 11,300 reviews. Retrieved 20 August 2026 from https://citatio.ai/audible-reviews/
Data verifiable via our public audit log: Methodology · Transparency