Audible Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
Audible has 12,929 publicly available reviews across 3 platforms. The overall rating, recurring customer themes, sentiment trends over time, and a SWOT summary are based on these reviews and include direct sources.
Key findings
- Audible has 12,929 reviews across 3 portals and averages 3.8 out of 5 stars.
- Customers rate Material most positively (63 of 98 mentions positive).
- Billing and payment received 569 negative mentions out of 582 total negative mentions, the highest of any category.
What changed in August 2026
In August 2026, 2,727 new reviews were analyzed; the average rating moved from 3.9 to 4.0 stars.
- New reviews
- 2,727
- Average rating
- 4.0/5 (3.9 ↑)
- Positive share
- 68% (65% ↑)
Most-discussed themes
- Quality — +608 vs prior month
- Value for money — +169 vs prior month
- Ordering & website — +123 vs prior month
- Customer service — +73 vs prior month
- Billing & payment — +52 vs prior month
What AI assistants say about Audible
based on 147 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Material: 69% positive across 98 mentions
- Quality: 60% positive across 5068 mentions
Weaknesses
- Billing & payment: 97% negative across 582 mentions
- Communication: 92% negative across 265 mentions
- Returns & refunds: 85% negative across 338 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in material in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.8 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.1 / 5 | 7,632 | 59% | View profile ↗ | |
| Apple App Store | 3.3 / 5 | 5,095 | 39.4% | View profile ↗ | |
| Trustpilot | 1.5 / 5 | 202 | 1.6% | View profile ↗ | |
| Weighted overall | 3.8 / 5 | 12,929 | 100% | ||
What this analysis covers
- Google Play : 7,632 reviews
- Apple App Store : 5,095 reviews
- Trustpilot : 202 reviews
Period covered: Aug 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality5068× mentions
3016positive1854negativeAcross 5068 mentions, 60% of Quality feedback is positive and 36% is negative. Quality feedback is largely positive.
Value for money1413× mentions
480positive807negativeValue for money is a common pain point, with 55% of 1413 mentions being negative and 37% positive.
Ordering & website1287× mentions
272positive903negativeOrdering & website received 1287 mentions, with 23% positive and 67% negative feedback. This makes Ordering & website a common pain point.
Customer service1171× mentions
214positive844negativeCustomer service has 20% positive feedback and 70% negative feedback across 1171 mentions, making it a common pain point.
Billing & payment582× mentions
5positive569negativeBilling & payment has 582 mentions, with 1% positive feedback and 97% negative feedback, making it a common pain point.
Delivery361× mentions
168positive66negativeDelivery has 361 mentions, with 48% positive feedback and 18% negative feedback, making it a mixed area.
Returns & refunds338× mentions
23positive298negativeReturns & refunds received 338 mentions, with 9% positive feedback and 85% negative feedback. Returns & refunds is a common pain point.
Communication265× mentions
9positive243negativeCommunication has 265 mentions, with 3% positive feedback and 92% negative feedback. Communication is a common pain point.
Durability260× mentions
96positive149negativeDurability is a common pain point, with 57% of 260 mentions being negative and 37% positive.
Fit & sizing234× mentions
119positive79negativeFit & sizing received 234 mentions, with 49% positive feedback and 35% negative feedback, making it a mixed area.
Material98× mentions
63positive18negativeMaterial received 98 mentions, with 69% positive feedback and 18% negative feedback. Material is largely positive.
Packaging11× mentions
4positive2negativePackaging has 31% positive feedback and 22% negative feedback across 11 mentions, making it a mixed area.
Themes over time
Data as table
| Month | Quality | Value for money | Ordering & website | Customer service | Billing & payment | Delivery |
|---|---|---|---|---|---|---|
| 2025-09 | 4.0 | 3.0 | 2.8 | - | - | 4.9 |
| 2025-10 | 3.7 | 3.3 | 2.7 | 2.3 | 1.7 | 4.5 |
| 2025-11 | 3.7 | 3.0 | 2.6 | 2.3 | 1.3 | 4.3 |
| 2025-12 | 2.9 | 2.7 | 2.8 | 2.5 | 1.6 | 3.4 |
| 2026-01 | 3.9 | 3.2 | 2.6 | 2.2 | 1.5 | 4.2 |
| 2026-02 | 3.8 | 3.7 | 2.9 | 2.2 | 1.0 | 4.0 |
| 2026-03 | 3.5 | 3.5 | 2.6 | 2.1 | 1.3 | 3.9 |
| 2026-04 | 3.9 | 3.4 | 2.9 | 2.0 | 1.4 | 4.2 |
| 2026-05 | 3.5 | 3.3 | 2.5 | 2.4 | 1.6 | 3.5 |
| 2026-06 | 3.5 | 3.2 | 2.6 | 2.5 | 1.4 | 3.9 |
| 2026-07 | 3.7 | 3.4 | 2.8 | 2.5 | 1.5 | 3.8 |
| 2026-08 | 3.8 | 3.6 | 2.8 | 2.5 | 1.6 | 4.1 |
| 2026-09 | - | - | - | 1.0 | 1.0 | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.75 | 416 |
| 2025-11 | 3.73 | 387 |
| 2025-12 | 3.17 | 519 |
| 2026-01 | 3.91 | 571 |
| 2026-02 | 3.96 | 812 |
| 2026-03 | 3.74 | 846 |
| 2026-04 | 3.87 | 926 |
| 2026-05 | 3.76 | 898 |
| 2026-06 | 3.70 | 918 |
| 2026-07 | 3.92 | 1324 |
| 2026-08 | 3.97 | 2727 |
| 2026-09 | 1.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 62% | 7% | 31% | 416 |
| 2025-11 | 59% | 8% | 33% | 387 |
| 2025-12 | 44% | 6% | 49% | 519 |
| 2026-01 | 65% | 9% | 26% | 571 |
| 2026-02 | 68% | 6% | 26% | 812 |
| 2026-03 | 61% | 7% | 32% | 846 |
| 2026-04 | 65% | 7% | 28% | 926 |
| 2026-05 | 63% | 7% | 31% | 898 |
| 2026-06 | 59% | 7% | 34% | 918 |
| 2026-07 | 65% | 7% | 27% | 1324 |
| 2026-08 | 68% | 7% | 26% | 2727 |
| 2026-09 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„leave a number that no human rings me back on“
„I either sit and type "something else/other" on constant loop with a very chatty chatbot who loves repeating itself“
„For the fourth year running Audible has removed titles from series I have bought to access for life“
„as soon as your membership runs out they delete any unused credits“
„One book would last a couple days, maybe a week.“
„$9 a month and you get to listen to 1 book?“
„sometimes multiple times a chapter with in a few minutes with nothing to prompt this“
„I used to love audible but over the last year or so I am constantly having books stop mid chapter“
What Reddit users say about Audible
Additional source: 9 Reddit discussions about Audible reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Audible is nice for those books that are in really high demand“
„deals pop up on those as well.“
„Users share their opinions and experiences on whether Audible is worth the money“
„With the way Audible is setup (one book per month with the membership, + access to their plus catalogue)“
Frequently asked questions
How do customers rate Audible overall?
Audible has a 3.8 out of 5 star rating based on 12,929 reviews from three review portals.
Cite this page
Citatio (2026). Audible Reviews September 2026 – 3.8/5 from 12,929 reviews. Retrieved 1 September 2026 from https://citatio.ai/audible-reviews/
Data verifiable via our public audit log: Methodology · Transparency