aiqfome: Convenience fees (Value for money)
aiqfome’s convenience fees are a major source of customer frustration, with 19 reviews all expressing negative sentiment. Fees range from 99 cents to R$4 and are described as excessive and unjustified. These charges often cancel out discounts or promotions. The fees increase meal costs significantly, making the app less competitive than ordering directly via WhatsApp or other platforms. Customer sentiment has remained uniformly negative over time. The fees undermine the app’s value proposition, especially when combined with unreliable service and poor app functionality.
What customers praise
Customers praise the app for connecting them to a wide variety of restaurants, but this feature is unrelated to convenience fees. Feedback overwhelmingly focuses on the fees themselves, not any positive aspects. No evidence shows any positive comments about the fees.
What customers said:
- „Between 7 and 10 reais for delivery plus convenience fees is just too much!!“
„Between 7 and 10 reais for delivery plus convenience fees is just too much!!“
Original„de 7 a 10 reais a taxa de entrega mais conveniência não dá!!“
- „I have over 1,200 orders and have never received a coupon that actually worked“
„I have over 1,200 orders and have never received a coupon that actually worked“
Original„Tenho mais de 1.200 pedidos e nunca ganhei um cupom que funcionasse“
Common complaints
Reviewers say convenience fees are excessive and poorly justified. One user said a 10% discount is canceled by a R$3 fee. Fees are seen as a double charge because restaurants already pay a commission. Customers feel unfairly targeted. Fees can reach R$4 per order, which some call absurd.
What customers said:
- „Currently, it's more practical to order through the restaurant's WhatsApp, as the…“
„Currently, it's more practical to order through the restaurant's WhatsApp, as the prices are better“
Original„atualmente, é mais viável pedir pelo whatsapp do restaurante, pois os valores compensam mais“
- „There were almost no food coupons left.“
„There were almost no food coupons left.“
Original„quase não tinha mais cupom de comida“
- „They charge a commission that can reach 12% of the total value“
„They charge a commission that can reach 12% of the total value“
Original„cobram comissão que pode chegar a 12% do valor total“
How it has changed over time
No monthly history is available to track changes in customer sentiment. All 19 reviews show consistent negativity. Users have reported frustration with fees since the app's early stages. There is no evidence of more favorable views.
What customers said:
- „High delivery prices“
„High delivery prices“
Original„os altos preços de entrega“
Practical takeaways
Convenience fees on aiqfome reduce value for users. Many reviewers recommend ordering directly from restaurants via WhatsApp, where prices are lower and no extra fees apply. The app does not clearly explain what the fees cover. Basic features like order tracking and restaurant contact are missing. For users focused on cost, avoiding aiqfome’s fees is the most practical choice.
What customers said:
- „They charge an absurd delivery fee and convenience fee.“
„They charge an absurd delivery fee and convenience fee.“
Original„Cobra um absurdo a taxa de entrega e taxa de conveniência“
- „They charge customers a convenience fee.“
„They charge customers a convenience fee.“
Original„cobra taxa de conveniência dos clientes“
Customer voices
Short excerpts - full reviews are available at the original source.
„Convenience fees make any "promotions and coupon discounts" not worth it“
„The app fees are getting higher and higher!“
„Horrible, and they still charge the customer a convenience fee.“
„A convenience fee to improve the app, in what way specifically?“
„They started charging a 'convenience fee'.“
„The app charges an extra fee of almost 1 real per order, calling it a convenience fee.“
„They added a convenience fee, surcharges on some orders, and a service fee of up to R$ 4“
„High delivery prices“
Cite this page
Citatio (2026). aiqfome Value for money – Convenience fees: customer reviews September. Retrieved 18 September 2026 from https://citatio.ai/aiqfome-reviews/value-for-money/convenience-fees/
Data verifiable via our public audit log: Methodology · Transparency