aiqfome Reviews & Ratings October 2026
aiqfome reviews: the verdict
Reviewers report that aiqfome has an overall rating of 3.4 out of 5 across 1,746 reviews, with a slight improvement to 3.5 over the last 12 months based on 1,375 reviews. Customers describe persistent issues with ordering and the website, citing technical failures, inability to cancel orders, and lack of communication, with 84% of mentions in this theme being negative. Delivery problems are also widespread, with 87% of related feedback negative, including unfulfilled orders and poor tracking. Customer service receives the most criticism, with 92% of mentions negative, particularly around account blocks and unresponsive support. Billing and payment issues are reported in 98% of negative mentions, with few positive experiences noted.
Key findings
- Across 1,746 reviews on 3 portals, the recency-weighted average is 3.4 out of 5.
- The last 12 months average 3.5 out of 5 from 1,375 reviews (+0.1).
- Quality is the most positively rated theme: 40% of 136 mentions are positive.
- Billing & payment draws the most criticism: 98% of 94 mentions are negative.
- 61% of the reviews come from Google Play.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
1,746 reviews · 3 portals · 2024-09 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 246 new reviews were analyzed; the average rating moved from 3.5 to 3.2 stars.
- New reviews
- 246
- Average rating
- 3.2/5 (3.5 ↓)
- Positive share
- 43% (48% ↓)
Most-discussed themes
- Customer service — +12 vs prior month
- Delivery — +12 vs prior month
- Ordering & website — +2 vs prior month
- Billing & payment — +8 vs prior month
- Communication — +3 vs prior month
aiqfome rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 2.16 | 19 |
| 2025-12 | 1.96 | 23 |
| 2026-01 | 1.93 | 14 |
| 2026-02 | 2.26 | 19 |
| 2026-03 | 3.58 | 118 |
| 2026-04 | 3.75 | 172 |
| 2026-05 | 3.80 | 172 |
| 2026-06 | 3.62 | 155 |
| 2026-07 | 3.74 | 162 |
| 2026-08 | 3.49 | 223 |
| 2026-09 | 3.18 | 246 |
| 2026-10 | 2.83 | 40 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 11% | 21% | 68% | 19 |
| 2025-12 | 17% | 9% | 74% | 23 |
| 2026-01 | 21% | 0% | 79% | 14 |
| 2026-02 | 21% | 5% | 74% | 19 |
| 2026-03 | 62% | 3% | 36% | 118 |
| 2026-04 | 66% | 3% | 31% | 172 |
| 2026-05 | 65% | 6% | 30% | 172 |
| 2026-06 | 61% | 5% | 34% | 155 |
| 2026-07 | 54% | 3% | 43% | 162 |
| 2026-08 | 48% | 3% | 49% | 223 |
| 2026-09 | 43% | 7% | 50% | 246 |
| 2026-10 | 33% | 8% | 60% | 40 |
Themes over time
Data as table
| Month | Customer service | Ordering & website | Delivery | Quality | Billing & payment | Communication |
|---|---|---|---|---|---|---|
| 2025-07 | - | - | - | - | - | 1.0 |
| 2025-08 | - | - | - | - | 1.0 | 2.0 |
| 2025-09 | - | - | - | - | - | 1.0 |
| 2025-10 | - | - | - | - | - | 1.0 |
| 2025-11 | 1.7 | 2.4 | 1.5 | 2.5 | 2.0 | 1.0 |
| 2025-12 | 1.0 | 2.8 | 1.0 | 1.0 | 1.0 | - |
| 2026-01 | 1.0 | 1.3 | 1.3 | 1.0 | - | - |
| 2026-02 | 1.2 | 1.8 | 1.2 | 1.0 | 1.0 | - |
| 2026-03 | 1.8 | 1.6 | 1.7 | 3.1 | 1.0 | 1.9 |
| 2026-04 | 2.0 | 2.5 | 2.5 | 3.1 | 1.0 | 1.4 |
| 2026-05 | 1.9 | 2.1 | 1.6 | 3.4 | 1.0 | 1.6 |
| 2026-06 | 1.8 | 2.2 | 2.4 | 3.6 | 1.0 | 2.1 |
| 2026-07 | 2.8 | 2.6 | 3.2 | 3.4 | 2.9 | - |
| 2026-08 | 2.6 | 2.5 | 3.0 | 3.9 | 1.9 | 1.4 |
| 2026-09 | 2.0 | 1.6 | 1.8 | 3.4 | 1.2 | 1.9 |
| 2026-10 | 2.0 | 2.6 | 2.0 | 3.0 | 1.0 | 1.0 |
Latest aiqfome customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„I am writing to express my dissatisfaction and request an immediate review of my account suspension“
„My Robner delivery account was blocked for no reason“
„I bought esfihas, paid in advance, and they never arrived“
„Convenience fees make any "promotions and coupon discounts" not worth it“
„High delivery prices“
„I like it because it already shows the location.“
aiqfome review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Customer service371× mentions
25positive340negativeOrdering & website296× mentions
33positive249negativeDelivery183× mentions
19positive159negative- Order Not Delivered (15)
Quality136× mentions
54positive79negativeBilling & payment94× mentions
1positive92negativeCommunication92× mentions
3positive86negativeValue for money85× mentions
20positive62negative- Convenience fees (19)
Returns & refunds67× mentions
2positive65negativeDurability3× mentions
2positive1negativePackaging2× mentions
1positive1negative
Reviews about aiqfome customer service
371 mentions · 7% positive · 92% negative
aiqfome's customer service has 298 negative mentions and only 23 positive ones. Most complaints involve account blocks, poor communication, and unresponsive support, especially for delivery drivers who depend on the platform for income. Users report being blocked without clear reasons, often after short inactivity due to illness or personal issues, and say they cannot regain access even after months. A few positive reviews mention helpful support, but these are rare and tied to isolated incidents. Sentiment has remained consistently negative, with no evidence of improvement due to lack of monthly data. The feedback imbalance indicates a systemic problem in handling customer concerns.
What customers praise
Customers occasionally praise aiqfome support when it is responsive and helpful. Some users report quick resolutions, professional communication, and a caring attitude from support staff. Positive experiences are linked to specific cases like reactivating suspended accounts or fixing delivery issues. Reviews use words like 'espetacular' and 'super ótimo' to describe these interactions. These cases are rare and do not represent the overall experience.
What customers said:
- „Great service“
„Great service“
Original„ótimo atendimento“
- „Spectacular service“
„Spectacular service“
Original„atendimento espetacular“
Common complaints
Delivery drivers frequently report account blocks without clear explanations. Accounts are locked after short inactivity periods due to illness or personal reasons, with no appeal process available. Repeated blocks prevent users from earning income. Many users cannot contact support, receiving no replies despite multiple attempts. Some users are charged for services they cannot access, increasing frustration.
What customers said:
- „Poor customer support from Aiqfome“
„Poor customer support from Aiqfome“
Original„o mau atendimento do suporte Aiqfome“
- „Lack of support for refunds“
„Lack of support for refunds“
Original„falta de suporte para estorno“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„The platform blocked me at the beginning of the year because I couldn't make deliveries for a few days.“
„It says to contact the“
„My MEI account has been blocked for a year and they won't reply to me.“
Reviews about aiqfome ordering & website
296 mentions · 11% positive · 84% negative
Aiqfome’s ordering system and website have 230 negative mentions compared to 32 positive ones, showing strong negative sentiment. Technical failures, poor customer support, and unreliable order management are the main issues. Users report being unable to cancel orders, receive verification messages, or access accounts. Duplicate charges, unfulfilled deliveries, and no support responses are common. A few users mention ease of use and good promotions, but these positive comments are rare. There is no monthly history available to track changes over time, so current problems reflect a consistent pattern without clear improvement or decline.
What customers praise
Customers praise Aiqfome for its simple interface and occasional promotions. The app is easy to navigate, with discounts often available directly through the platform. Some users enjoy the delivery experience and find the app intuitive for regular orders. These positive comments focus on specific features rather than the overall system.
What customers said:
- „I order snacks every Friday“
„I order snacks every Friday“
Original„peço lanche todas as sextas“
- „Easy-to-use app.“
„Easy-to-use app.“
Original„aplicativo fácil manuseio“
Common complaints
Users report technical failures and poor support. The app fails to verify phone numbers due to missing SMS messages, even after resetting devices and internet connections. Payment processing often fails, especially with credit cards and coupons. Some users say accounts were activated without permission. Multiple users report canceled orders with no refunds and no response from customer service, despite repeated attempts.
What customers said:
- „The app doesn't accept any credit cards for club coupons.“
„The app doesn't accept any credit cards for club coupons.“
Original„Aplicativo não aceita nenhum cartão de crédito para uso de cupons do clube“
- „Several attempts to activate the store,“
„Several attempts to activate the store,“
Original„Várias tentativas de ativar loja,“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„Store activated without authorization.“
„They don't let you cancel an order“
„I've already uninstalled the app, restarted my internet and phone, and nothing.“
Reviews about aiqfome delivery
183 mentions · 10% positive · 87% negative
Reviewers report 140 negative mentions and 19 positive mentions about aiqfome delivery experiences. Frustration is the dominant sentiment, driven by failed deliveries, lack of communication, and unresponsive support. Many users say orders were not delivered despite payment, with no explanation or recourse. Real-time tracking and updates are missing, leaving customers unaware of order status. A small number of users praise the app’s speed and delivery reliability, but these comments are outnumbered. No monthly history data shows improvement, and consistent complaints indicate ongoing issues with delivery execution and customer service.
What customers praise
Customers who praise aiqfome cite fast delivery times, reliable tracking, and clear order updates. Deliveries often arrive within the estimated window. Users receive notifications from dispatch to delivery. The app’s interface and promotional content are described as engaging and easy to use. Positive experiences are frequently linked to specific orders or locations, indicating performance varies by region or time.
What customers said:
- „Excellent, they deliver within the estimated time“
„Excellent, they deliver within the estimated time“
Original„Excelente entregam no tempo estimado“
- „It notifies you from when the delivery leaves until it arrives“
„It notifies you from when the delivery leaves until it arrives“
Original„Te avisa desde quando a entrega saí até quando ela chega“
Common complaints
Users report that orders often do not arrive despite payment. Customer service is unavailable for support. Users cannot cancel orders or receive refunds. Delivery timelines are unpredictable with no updates. The app fails to send SMS verification after a number change, blocking access.
What customers said:
- „Account temporarily inactive for deliveries“
„Account temporarily inactive for deliveries“
Original„Conta temporariamente inativa para fazer entregas“
- „The delivery time frame was 40 to 60 minutes.“
„The delivery time frame was 40 to 60 minutes.“
Original„o prazo era de 40 a 60 minutos para a entrega“
Representative delivery reviews
Short excerpts - full reviews are available at the original source.
„Aiqueentrega does not fulfill its delivery service.“
„They offered me a delivery option through Aiqueentrega, but the service they provide...“
„I changed my number and the SMS verification code isn't arriving.“
aiqfome: Order Not Delivered
15 mentions · 0positive · 15negative
aiqfome has a consistent and serious delivery failure issue. Fifteen reviews mention undelivered orders with no positive feedback. Customers report not receiving items after payment confirmation. Support contact is unavailable. Orders cannot be canceled. Refunds are not processed automatically. Customers must chase refunds themselves. Frustration and disappointment are universal. No improvement is evident due to lack of monthly data. The pattern shows a long-standing failure in delivery reliability and customer service. The core function of delivering food as promised is not working.
What customers said:
- „Order not delivered“
„Order not delivered“
Original„Pedido não entregue“
- „I placed my order and didn't receive it“
„I placed my order and didn't receive it“
Original„fiz o meu pedido e não recebi“
Reviews about aiqfome quality
136 mentions · 40% positive · 58% negative
aiqfome has 74 negative mentions and 50 positive mentions out of 127 total reviews, showing a majority of dissatisfaction. Negative reviews cite poor food quality, cold or delayed deliveries, and unresponsive customer support. Users also report app limitations, including missing accessibility features and no in-app cancellation for late orders. Positive reviews highlight fresh and tasty food, reliable delivery times, and a growing menu variety. Despite some improvements, quality issues remain frequent and affect many users.
What customers praise
Customers praise aiqfome for consistently delivering hot, well-packaged, and delicious meals. Orders are always fresh and flavorful. One reviewer called the pizza 'maravilhosa,' another described the taste as 'surpreendente' and 'impecável.' The app reliably delivers on time and keeps food hot. Users say their orders are 'sempre quentinha e saborosa' and 'sempre atende as expectativas.' Many have used the app for over four years and report steady improvement.
What customers said:
- „Great delivery app“
„Great delivery app“
Original„ótimo app de entrega“
- „A surprising flavor.“
„A surprising flavor.“
Original„Sabor que surpreende“
Common complaints
Common complaints include poor food quality and unreliable deliveries. Users report receiving cold, spoiled, or incorrect orders, such as a 'pizza errada e vencida' and a 'lanche estragado'. Delivery delays are frequent, with some waits exceeding two hours and others describing orders as 'constantemente atrasados'. The app lacks a clear cancellation option for late deliveries, requiring users to contact support by email, often without a timely response. App performance is poor, and customer service is unresponsive, with one reviewer calling chat support 'horrível' and another noting that support staff 'não respondem o chat'.
What customers said:
- „Low quality.“
„Low quality.“
Original„qualidade baixa“
- „The app is too weak compared to iFood.“
„The app is too weak compared to iFood.“
Original„app fraco demais comparado ao ifood“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„This company's commercials are ridiculous“
„Annoying and noisy“
„With terrible actors“
Reviews about aiqfome billing & payment
94 mentions · 1% positive · 98% negative
73 reviewers reported serious issues with aiqfome’s billing and payment system, compared to only 1 positive mention. Common complaints include unauthorized charges, failed refunds, duplicated payments, and difficulty canceling subscriptions. Users say they were charged without using the app or receiving products they paid for, with some describing the experience as fraudulent. Many cannot reach customer support to resolve disputes or request refunds. One reviewer praised the payment process as careful and functional, but this positive feedback is isolated. No clear improvement over time is visible due to lack of monthly history data, but the consistent pattern of complaints indicates long-standing systemic issues in payment handling and management.
What customers said:
- „very careful during payment“
„very careful during payment“
Original„super cuidadoso na hora do pagamento“
- „They withheld my payouts improperly.“
„They withheld my payouts improperly.“
Original„Retiveram meus repasses indevidamente“
Reviews about aiqfome communication
92 mentions · 3% positive · 93% negative
Reviewers report poor communication from aiqfome, with 82 negative mentions and only 3 positive ones. The main issue is lack of response, unclear updates, and broken processes. Customers frequently experience long wait times without notifications, cannot verify phone numbers, and receive no replies after contacting support. Many report canceled orders without refunds, delayed or missing messages, and no way to reach the app team or restaurants. A few users mention timely delivery notifications and engaging ads, but these positives are outweighed by widespread complaints about silence and disorganization. No monthly trend data is available, but unresolved issues persist across multiple touchpoints.
What customers said:
- „The ads are very entertaining“
„The ads are very entertaining“
Original„as propagandas são bem divertidas“
- „I love receiving notifications for when the delivery is out for delivery and when it…“
„I love receiving notifications for when the delivery is out for delivery and when it arrives.“
Original„amo receber as notificações de entrega de saída de chegada“
Reviews about aiqfome value for money
85 mentions · 24% positive · 73% negative
Customers rate aiqfome’s value for money poorly, with most expressing dissatisfaction. High delivery and convenience fees reduce the benefit of discounts and promotions, making deals feel misleading or overpriced. Even when promotions are advertised, final prices often match or exceed regular rates due to added fees. Some users praise the app’s frequent discounts, easy navigation, and wide restaurant selection. However, these positives are outweighed by complaints about hidden costs, unusable coupons, and poor customer support. Negative sentiment has remained consistently strong over time, with no improvement in perceived value. Most users feel they pay too much for what they receive, despite occasional positive experiences with specific promotions.
What customers said:
- „many very affordable prices“
„many very affordable prices“
Original„vários preços super acessíveis“
- „best deals“
„best deals“
Original„melhores promoções“
Reviews about aiqfome returns & refunds
67 mentions · 3% positive · 97% negative
Reviewers report widespread frustration with aiqfome’s returns and refunds process, with 60 negative mentions and only 2 positive ones. The main issues are delayed or missing refunds, no response from support, and difficulty canceling orders. Many users describe the experience as unreliable, with some calling the app 'caloteiro', meaning deliberate non-payment. A few customers note improved refund speed over time, but positive cases remain rare. The overall sentiment stays consistently negative, with no significant change over time due to lack of monthly history. The core problem is a systemic failure to process refunds and communicate with users after cancellations or failed deliveries.
What customers said:
- „Fast refund“
„Fast refund“
Original„Reembolso rápido“
- „Much better and more reliable than the competitor.“
„Much better and more reliable than the competitor.“
Original„Muito melhor e mais confiável que o concorrente“
aiqfome review sources, coverage and method
The overall 3.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.8 / 5 | 1,059 | 60.7% | View profile ↗ | |
| Apple App Store | 2.0 / 5 | 511 | 29.3% | View profile ↗ | |
| Reclame Aqui | 2.5 / 5 | 176 | 10.1% | View profile ↗ | |
| Weighted overall | 3.4 / 5 | 1,746 | 100% | ||
Period covered: 2024-09 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 1,059 reviews
- Apple App Store : 511 reviews
- Reclame Aqui : 176 reviews
Period covered: Sept 2024 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Reclame Aqui hosts consumer complaints, not star reviews — this data reflects grievances and how the company resolves them, and skews negative by design.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
Cite this page
Citatio (2026). aiqfome Reviews October 2026 – 3.4/5 from 1,746 reviews. Retrieved 7 October 2026 from https://citatio.ai/aiqfome-reviews/
Data verifiable via our public audit log: Methodology · Transparency