Acrobat Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
Acrobat has 13,605 publicly available reviews across 4 platforms. The overall rating is based on these reviews. Customer themes, sentiment trends over time, and a SWOT summary are all derived from the reviews and include source links.
Key findings
- Acrobat has a 3.7 out of 5-star rating across 13,605 reviews on four portals.
- Customers rate Quality most positively (969 of 1689 mentions positive).
- Billing and payment received 408 out of 411 negative mentions, the highest of any topic.
What changed in August 2026
In August 2026, 4,788 new reviews were analyzed; the average rating moved from 3.9 to 3.8 stars.
- New reviews
- 4,788
- Average rating
- 3.8/5 (3.9 ↓)
- Positive share
- 64% (67% ↓)
Most-discussed themes
- Quality — +317 vs prior month
- Value for money — +140 vs prior month
- Ordering & website — +116 vs prior month
- Customer service — +106 vs prior month
- Billing & payment — +53 vs prior month
What AI assistants say about Acrobat
based on 287 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Quality: 56% positive across 1689 mentions
Weaknesses
- Billing & payment: 99% negative across 411 mentions
- Returns & refunds: 92% negative across 135 mentions
- Communication: 89% negative across 180 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.7 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.6 / 5 | 12,370 | 90.9% | View profile ↗ | |
| Apple App Store | 3.0 / 5 | 692 | 5.1% | View profile ↗ | |
| Capterra | 4.6 / 5 | 520 | 3.8% | View profile ↗ | |
| Trustpilot | 1.4 / 5 | 23 | 0.2% | View profile ↗ | |
| Weighted overall | 3.7 / 5 | 13,605 | 100% | ||
What this analysis covers
- Google Play : 12,370 reviews
- Apple App Store : 692 reviews
- Capterra : 520 reviews
- Trustpilot : 23 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality1689× mentions
969positive686negativeQuality has 1689 mentions, with 56% positive feedback and 43% negative feedback, making it a mixed area.
Ordering & website746× mentions
114positive595negativeOrdering & website received 746 mentions, with 16% positive feedback and 80% negative feedback. This makes Ordering & website a common pain point.
Value for money707× mentions
107positive561negativeValue for money is a common pain point, with 83% of 707 mentions negative and 12% positive.
Customer service486× mentions
134positive325negativeCustomer service has 27% positive feedback and 68% negative feedback across 486 mentions, making it a common pain point.
Billing & payment411× mentions
3positive408negativeBilling & payment has 411 mentions, with 1% positive feedback and 99% negative feedback. This makes billing and payment a common pain point.
Communication180× mentions
17positive159negativeCommunication has 180 mentions, with 9% positive feedback and 89% negative feedback. Communication is a common pain point.
Returns & refunds135× mentions
6positive124negativeReturns & refunds received 135 mentions, with 4% positive feedback and 92% negative. This makes returns and refunds a common pain point.
Fit & sizing100× mentions
51positive39negativeFit & sizing receives 48% positive feedback and 45% negative feedback across 100 mentions, making it a mixed area.
Durability66× mentions
28positive36negativeDurability is a common pain point with 57% negative feedback and 40% positive feedback across 66 mentions.
Delivery55× mentions
21positive13negativeDelivery has 55 mentions, with 38% positive feedback and 28% negative feedback, making it a mixed area.
Packaging11× mentions
0positive8negativePackaging has 0% positive feedback and 75% negative feedback across 11 mentions, making it a common pain point.
Material3× mentions
2positive0negativeMaterial received 3 mentions with 80% positive feedback and 0% negative feedback. Material is a clear strength.
Themes over time
Data as table
| Month | Quality | Ordering & website | Value for money | Customer service | Billing & payment | Communication |
|---|---|---|---|---|---|---|
| 2025-09 | 2.5 | 2.3 | 2.5 | 2.0 | 1.4 | 2.1 |
| 2025-10 | 3.3 | 2.0 | 1.9 | 1.9 | 1.0 | 2.3 |
| 2025-11 | 3.2 | 2.0 | 2.2 | 2.0 | 1.3 | 1.5 |
| 2025-12 | 3.1 | 1.8 | 2.8 | 2.2 | 1.7 | 1.0 |
| 2026-01 | 3.4 | 2.2 | 2.7 | 2.8 | 1.3 | 1.7 |
| 2026-02 | 3.3 | 1.9 | 2.4 | 2.3 | 1.0 | 2.8 |
| 2026-03 | 3.6 | 2.1 | 2.9 | 3.5 | 1.4 | 1.8 |
| 2026-04 | 3.6 | 1.8 | 2.5 | 2.3 | 1.2 | 2.3 |
| 2026-05 | 3.6 | 2.2 | 2.4 | 2.5 | 1.2 | 3.0 |
| 2026-06 | 3.1 | 1.9 | 2.1 | 2.6 | 1.2 | 2.1 |
| 2026-07 | 3.5 | 2.1 | 2.4 | 2.4 | 1.4 | 1.8 |
| 2026-08 | 3.3 | 2.1 | 2.1 | 2.5 | 1.1 | 1.8 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.32 | 330 |
| 2025-10 | 3.22 | 307 |
| 2025-11 | 3.46 | 343 |
| 2025-12 | 3.23 | 280 |
| 2026-01 | 3.51 | 394 |
| 2026-02 | 3.50 | 478 |
| 2026-03 | 3.32 | 381 |
| 2026-04 | 3.24 | 370 |
| 2026-05 | 3.55 | 512 |
| 2026-06 | 3.56 | 854 |
| 2026-07 | 3.90 | 2583 |
| 2026-08 | 3.83 | 4788 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 49% | 8% | 42% | 330 |
| 2025-10 | 48% | 9% | 43% | 307 |
| 2025-11 | 57% | 4% | 39% | 343 |
| 2025-12 | 46% | 11% | 44% | 280 |
| 2026-01 | 54% | 10% | 36% | 394 |
| 2026-02 | 56% | 7% | 36% | 478 |
| 2026-03 | 50% | 10% | 40% | 381 |
| 2026-04 | 48% | 8% | 44% | 370 |
| 2026-05 | 56% | 9% | 35% | 512 |
| 2026-06 | 57% | 7% | 36% | 854 |
| 2026-07 | 67% | 8% | 25% | 2583 |
| 2026-08 | 64% | 9% | 27% | 4788 |
Products & services
- PDF Editor - 135 mentions
- Sign PDF - 89 mentions
- Convert PDF - 54 mentions
- Merge PDF - 44 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„everyone should pick up this app 🙏“
„don't let them do it to you. find an alternative ye mateys.“
„They has decided that it now owns a portion of my hard drive and that I need to ask permission to get it back.“
„I can't uninstall Adobe from my computer without Adobe account.“
„this is not letting me sign without a 79. dollar agreement“
„After decades of service to users globally, Acrobat (and PDF) remains the most useful tool created to share and preserve documents.“
„Come to find out they took $75 instead which is a robbery since there’s no way a tax would equate that much extra to the price taken out.“
„I tried canceling my plan before the year end with the app telling me it would charge $64.“
What Reddit users say about Acrobat
Additional source: 19 Reddit discussions about Acrobat reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„You will now have to click "Save as" to save as a PDF“
„Previously I could select multiple word files in windows explorer, or a combination of word files and pdfs, and select combine.“
„Is there a way to merge 2 PDF documents in to one, WITHOUT compressing images in those PDFs?“
„What resolution are you rasterizing your PDF when you convert it to an image? That's a setting.“
„you can also download the Acrobat Reader“
„I think you can use Jotform Sign for this.“
„ADOBE ACROBAT IS FINISHED“
„without having to pay for Acrobat or another program to do so“
„looking for advice/someone to validate me, as I am not sure if I am going crazy or not“
„Buy now to unlock the full version of Adobe Acrobat and tons of extra PDF editing features!“
„The New Acrobat was bad move.“
„plus persistent annoying popups all the time.“
Frequently asked questions
How do customers rate Acrobat overall?
Acrobat has a 3.7-star rating from 13,605 reviews across four review portals.
Cite this page
Citatio (2026). Acrobat Reviews September 2026 – 3.7/5 from 13,605 reviews. Retrieved 1 September 2026 from https://citatio.ai/acrobat-reviews/
Data verifiable via our public audit log: Methodology · Transparency